Exceptional team I'm so grateful for this group of kind patient people especially Charles

Such a clean, efficient, well-managed FedEx branch with professional, kind and helpful clerks. I went in just to print some stuff and go about my day and was able to get everything done in a timely manner and the very few times in which I asked for help or where a certain thing was, they helped me out quickly. 10/10 location. Will definitely come back if I ever need to do more printing or copying. read more

FedEx Office Ship Center - Shipping Centers Near Me - Pasadena, California

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The crew here helped me figure out some odd shaped item shipping and allowed me to take over a section of the store to wrap and box a bunch of vintage musical instruments. Shipping is not cheap, but a bunch of fragile items arrived across the country on time and in great shape! Very happy and will use them again. read more

FedEx Office Ship Center - Boxes - Shipping Centers Near Me - Pasadena, California

No no no NO ONE is in the store and yet they can see I am struggling with two big boxes and a special needs kid and yet they MAKE ME USE THE SELF SERVE MACHINE. I ask them - why won't you help me?? "Store policy" WTH - store policy to not help customers scan their boxes for shipping? Won't go back here! The FedEx on Colorado and Lake is SOooooo helpful and nice! And they don't spout about "store policy" being the reason they won't get off their chairs and HELP read more

Easy drop off, helpful associates. Parking might be difficult depending on the time of day.

This is the closest FedEx to me. So gals it is. Great customer service. Ezra is amazing.

Came in here 3 times this last month and every time they are out of the express fed ex box. I have a prepaid label 2nd day, and i only saw the brown fed ex boxes. Not knowing there's any difference, since the regular white ones are nowhere to be seen, i used the brown ones which later was told that they charge for those brown ones. Shitty business. Only have the brown ones there and nothing on the box saying they re for ground shipping. But to NOT have the express boxes and so they can charge you for the brown ones. Shady and low class. AND btw, I've been receiving next day packages in the brown box. I dk, may be Fed ex changed their box? So this is even more shady if they are actually charging $$ for free boxes from Fed Ex. I won't use this business for any of my shipping in the future. read more

FedEx Office Ship Center - Overnight package in brown box - Shipping Centers Near Me - Pasadena, California

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Everyone here has been really helpful and friendly but oh man, Michael really helped me out today. Michael expertly helped me ship a laptop. Contextually it means so much more because I'm moving on to a new job but had to ship my work laptop back first. Michael was so personable, skilled and quickly used every tool at his disposal to quickly ascertain what was needed in terms of the unique container I had received. At the end of the experience I was at a loss for words, but couldn't help thinking "how is this guy so good at this?". He's truly an asset to their organization and I'm very glad he was there to help me. read more

FedUp is batting about 0 for 5. They couldn't find perfectly plain addresses 5x of the last 5 deliveries. I was able to track one as it went round and round back and forth for 10 days, and by calling was finally able to get them to find the office with a great big sign on the street, but the other 4 packages were delivered to a random street or someone selling packages, once 100 km away on Catalina island. FedUp can't find their -insert big body part beginning with a or b- w both hands. DON'T use FedUp if you have the choice, or if you do, use "Pick up at FedUp location." read more

I was able to send ikea items to this fedex center instead of going to the ikea in Burbank to pick them up. This is a huge fedex that offers printing, copying, making huge signs (like for weddings) and shipping services. Service was slow bc there was only one person working on a Saturday but the service was good. There is a big cart you can use to carry items to and from your car in case you are picking up/ or shipping large items There's street parking only (but a loading zone that fits about 4 cars) read more

I've had positive interactions the past couple of times I've been to this Fedex, mainly to mail equipment. Getting the QR code online makes it very easy and same with printing and picking up. The quality of printing has always been pretty good for the most part as long as I stay in the margins. Fedex pricing is a little high compared to other mail carriers but they will package everything for you which is a great plus. read more

**This review is specifically for Michael K.** He displayed EXCEPTIONAL customer service and went above and beyond the call of duty so that I could get my package shipped. He was kind, patient, knowledgeable & helpful. It is very rare to encounter someone who takes so much pride in the work that they do. Thank you SO much Michael!! FedEx is lucky to have you as a representative of their company. read more

Thank you Amber for such help with my shipping today. She was wonderful and made the process very easy.

Manager is rude and on a power trip. Also if FedEx followed delivery instructions and brought the package to my mail room, I wouldn't have had to come to this location in the first place. Bad experience all around. read more

Horrible service every time I come here I get the short end of the stick I have to beg for help the painters barely work here and their employees are very lazy and only help if they have to. They never offer help you have to ask for help. Don't come to Robles. They are very inconsiderate and I come here all the time and it's always the same results, this will be my last time read more

Well now I see why this location has horrible reviews. Because the manager Charles wouldn't let me ship a ground shipping in a FedEx express container. It's specifically states on the FedEx website then you can use any container from FedEx to ship any FedEx packaging whether it's express or ground except in the FedEx one rate shipping category. He then started questioning me and my integrity and what was on the FedEx website after I stood in line waiting 20 minutes for a receipt. I will be filing a complaint with FedEx directly about the store and this manager. Since he wants to have an attitude with a woman. I am sure if I were a man he would've said nothing. Now I see why FedEx is going under an UPS is doing such a great job and one of the top companies. I will be using UPS from now on. read more

Needed to return an item online, so I did it at this location. Called ahead to see what was needed. Spoke to Taylor, such kind friendly service. Came down dropped off my item with ease. I definitely will be back! Very professional, helpful and clean setting.! read more

AVOID this location if you value your time and sanity. I stopped by recently to drop off a package that was already paid for, labeled and ready to go but I wanted a receipt. I was in there for over 15 minutes while one person worked the counter and two other employees talked to each other openly about the currency exchange of other countries and where they want to retire. At one point, the only person helping customers started chiming in! Unbelievable and I was the 2nd person in line! If this is a sign of how FedEx locations are operated, then I will make it a point to go to my local postal center for any future FedEx packages. read more

Very friendly and helpful staff, especially Charles. He provided so many updates on my print order and got it done so fast. He even went above and beyond by reprinting my order after I had made a mistake on choosing the orientation it was printed. Very kind! read more

Really helpful & friendly people, plus super quick service! Answered all my questions, so I left assured my return would be successful!!

They have been Friendly and professional each time I visit the center. Each customer is treated thoughtfully.

I'm not sure if this is the actual location that mishandled my delivery today, but the lack of recourse just goes along with the lack of customer service I experienced. I was told by FedEx that I would be given a text when my package was delivered, but I never got a text. I was also never told that I had to be there to sign for the package, but I got back from coffee to find a tag saying they'd missed me. As a result, a bed I desperately need due to incredible pain is now going to be delayed 4 full days. One of the worst possible setups I've seen in one of the worst possible situations. I don't recommend FedEx at all. read more

Every time i have called the same a s h o l e Trying to just rush me to hang up" acting like hes busy when all i have is a simple yes or no question! Then he puts me on hold for lime until i hang up and call back" Now i know why pakages get lost because of employees like that type Who dont have worth and make the hole Company loom like trash. I alredy have a few people who had issues with the service here and one of these days it will be enough! 1 more time! read more

Jackeline is awesome! Super chill, patient, and knowledgeable. On the other hand, her manager was not as chill and parking isn't the best (metered parking right out front for only 15 minutes, which isn't ideal if there's a long line and only 1-2 employees at a time. read more

Had to ship a critical hardware package to a business site in NC, I was out of tape, and didn't have a working printer. I did not get the gals name on 9/24/2020 4:58:42PM however, she accommodated my unprepared package to go out with no hesitation. I was very surprised at how helpful she was willing to assist and go the extra mile without a huff or a puff.. That means a lot to this Network Engineer who finds urgent shipments and critical gear extremely important to keep MY reputation intact with my service level of support. Thank you read more

Bruh everytime i go in there , it smells like ass . Idk why , but i cant go in there for more than a minute i ussually drop and dash and hold my breath . Idk you guys need to something about it or wipe yo asses! read more

At this location, they are not only forgetting to ship out your packages (so it delayed for 2 days) and they will give you attitude too. I just walked in for a service (6/28 6:30pm) and the young lady (white with blond hair) yelled at me and said they are closed. Their close time is 7pm. She just don't want to help. Terrible attitude. She should get fired. read more

I shipped a package at this location. The woman, Jacqueline, behind the counter was incredibly helpful and efficient. I visit many fedex locations for work and will definitely return to this location for their quick service. read more

Only person on site was "gone for 30 minutes" in the middle of the day during business hours. Do not waste your time by coming here, go literally anywhere else. read more

FedEx Office Ship Center - who leaves in the middle of the day? and why is there only one person there?? - Shipping Centers Near Me - Pasadena, California

Fedex deliveredd a box to me a couple days ago with holes in the box. That wasnt the reason I was returning the item. I got the return label from the seller and took the package to this location. They said they couldnt take the box because of the holes that they put in there. But they would be glad to repackage it for a fee. This kind of stuff makes me so mad. Long story sgort jist use UPS down the street on Lake ave. And never ever accept a package from fedex with holes in it. read more

This place is a madhouse between the hours of 4 pm - 5 pm. I recommend coming here before 2 pm. The City of Pasadena added parking meters in front of the shipping center which really sucks. This place is always fully stocked with right amount of forms and misc boxes. read more

On 4/29/16 at 6:10 pm Theresa was the only one there and wanted to know my name and telephone number for a simple inquiry about scanning on a 70 page booklet. Found that odd and she refused to give me a price until she had a name and phone number. I gave her a pseudonym "Bob Smith" with a made up phone number and then she finally gave me the prices for scanning in documents. read more

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Awesome customer service! Melanie was very helpful and I will be returning! I was in and out pretty fast and was very pleased with my service. The parking was easy and everything was smooth. read more

I use this location often and their late hours are a bonus. They are open until 7pm on weekdays, which is very convenient. It has never really been busy when I have been in there, but I usually go during the 1-4pm hours. The staff is always friendly, helpful and quick. I recently had an issue with a label I had printed off at home and they were super helpful in helping me resolve it by printing me a new label in office and re-labeling my package. Great customer service. read more

With 2 counters for checking out. I'm standing at one counter and 2 other people walk to other counter and attendant goes to help the others and I know she saw me here before the arrives. This added 20 minutes of wait time for me read more

This is one of the only ones (let me know if you guys know another) FedEx store that closes at 7pm. So needless to say, I come here a lot with our last minute shipments. The staff is ALWAYS friendly and smiles and says "thank you" after every drop off, even when I'm a few minutes past 7 sometimes. Great customer service. read more

Really need to stream like this place. Waiting 30 min to send a FedEx with an account number is ridiculous. Why are you now filling out my forms? I used to be able to just drop off my packages with my account number. Now it's just waiting for the next person to help. read more

I haven't had anyone be this rude since grade school. What a bunch of jerks. I get that not everything is going to go according to plan, but there's no need to be rude about it. read more

They wouldn't take my package because it was wrapped in paper? Every other time I have taken a box wrapped in paper to a FedEx store they have taken it. I don't know why this one was different. Best part... I asked them how much it would be for a new box. After doing some measurement, the worker told me it would be $9.00. That's funny. U.S. Post Office is much better. read more

Terrible customer service. No one was there to assist and what should have taken 5 minutes, took 30 minutes. There are plently of places to get these services with people who have better customer service skills. read more