I am an exhibiting professional artist, and my recent experience with Box & Ship in Pasadena was…read moreabsolutely unacceptable. I contracted Box & Ship to handle the packing and return shipment of my original oil painting and custom frame from the 2025 California Art Club Gold Medal Exhibition. Their responsibility was simple: pack my artwork properly, with all of my original packing material, that I clearly had instructions to save, so it would arrive safely. Instead, their negligence, of not saving my original packing material and their poor repackaging, caused damage to my frame, and their customer service afterward towards me was dismissive and unprofessional. Here are the facts: Improperly sealed box: When I received my painting via FedEx on September 10, 2025, one end of the box was barely taped shut and nearly open. Only two pieces of tape barely holding one end of the box closed. My original packing material was mostly missing inside: There was very little packing material holding the painting and frame in the box. The artwork could shift around freely during shipping. Missing original packing: When I shipped my painting to the exhibition in July, I personally packed it with bubble wrap and peanuts so it was tight and secure....it could not move at all. It arrived to the California Art Club Gold Medal Exhibition undamaged and safe. However, after waiting 3-4 weeks to have my painting shipped back to me and Box & Ship finally got around to send it back, most of my original packing material was missing, leaving the piece vulnerable. Resulting damage: Because of their careless packing, the inner wood liner of my custom, hand-finished frame sustained a full break. I hand-finished this frame myself to match the painting, and repairing it will cost $200 in labor and materials. I have extensive photographic documentation showing the poor packing job and the resulting damage. When I contacted Box & Ship to request reimbursement, their response was dismissive. Instead of taking accountability, they told me: "The California Art Club insures the Gold Medal. Not Box & Ship. Please contact Eire and take it up with them." This reply is unacceptable. Not only does it deflect accountability for their poor packing practices, but it also demonstrates a complete disregard for the artists whose work they are entrusted to protect. Whether or not the California Art Club maintains insurance on artworks exhibited, the fact remains that Box & Ship themselves caused the damage through careless handling. As an artist, this experience has been infuriating. I will never trust Eric and Box & Ship again, nor use their poor shipping services. Their negligence not only damaged my frame, but their dismissive attitude shows they do not value their customers or the responsibility of safeguarding important artworks. I strongly urge the California Art Club to reconsider its relationship with Box & Ship. By continuing to use this company, they risk not only their reputation, but damaging more artists' works and undermining their commitment to protecting the contributions of their artist members, which make all their exhibitions possible. For fellow artists: think twice before entrusting your artwork to Box & Ship in Pasadena, California. Based on my bad experience, they are very slow to ship artwork, apparently have too much work for them to handle in a respectable time frame, careless in their packing and refuse to take responsibility when their negligence causes damage.

We have used box and ship for years with positive results. However, last Saturday I arrived at 9 AM…read moreexactly and until 9:20 and they still had not opened. This is the second time this has happened. their website indicates the they open at 9:00. Disappointing that this business cannot keep an opening schedule.

My husband and I visited LA recently and did a little bit more shopping than anticipated - a good…read more15+ lbs of vinyl records, some clothing and trinkets. Rather than lug our new stuff around for the rest of our trip, we decided to ship everything back to NYC. We found Linda and her shop on Yelp and decided to check her out. Linda was kind, helpful and got our stuff packed up and on it's way quickly. Those records were heavy items to ship, so she only charged us for the materials and the shipping fee itself to save us some dough, which was very kind of her. She smartly had me snap a photo of the box and label -- I've been tracking it and should have it today or tomorrow and expect all should go to plan. EXCELLENT service. Absolutely recommend this business if you are in the area and need their services (they also do gift wrapping and probably even more stuff from the looks of it!) ***note they have moved but the Yelp page here isn't updated. Post & Package, as of 5/12/24 is located at *50 S. Mentor Avenue*, next to the Ice House. It's a block away from the old address.

Linda and Clyde provided top tier quality service! They wrapped my gifts with care at a great…read moreprice! I was so happy with the service they provided and I will be returning for all my gift wrapping and packaging needs!

Had a great experience here. Parked on street since the lot is very small. Not a big deal. Store…read morewas immaculate. The staff very friendly. We were there to get a document notarized. The process was seamless. We were out of there in less than 30 minutes. What struck me was that this location was fully staffed. The employees looked happy. And engaging them was a delightful experience. It might be a tad out of my way, but I'll return to this location for shipping and notary needs.

Absolutely horrible customer service. I'm not one to ever write bad reviews, and I usually come…read morehere for mailing services/returns for the last 3 years and have never had an issue until today. Everyone I've interacted with has been nice or at least polite. There was a blonde lady I've never seen before who was so rude... I had multiple returns with different QR codes and she was clearly upset about it. She was throwing my clothes back in my box saying "that code's not ours." I asked where I was supposed to go then, because it said UPS, and she said "I don't know, read and figure it out." How rude!!! I showed her the code again and said it says UPS. She was wrong and didn't even apologize. I gave her back the clothes to return and now I'm worried she did all the returns wrong. I will 100% be going elsewhere because I don't want to experience her ever again.

John is awesome and supportive. Kind, present, and has great energy -- he made the whole process…read moreeasy. I've been coming here for years and consistently have a positive experience with the team. Thank you for keeping it light and providing wonderful service. Clean environment, and there's a free parking lot with plenty of spaces.

Shout out to this store and their amazing team who helped our son take his passport photo today!…read moreThank you for the amazing customer service and making the process so much easier

Just adding my 2 cents. This is the closest UPS location for me, and have been here numerous times…read moreover the years. Service can be brusque; perhaps their reasoning is they are a necessary service with a guaranteed group of core customers, so why indulge them with courtesy? The office can be messy, in part because it's definitely on the small side, so lots of boxes are placed in areas where customers go. I now only come to this branch if I have a simple task, like bringing in a package that is already properly taped up and already has a label that can be easily scanned. Even then, you are asked to place your item on the stack of boxes in the middle of the store. Anything more complicated, or requiring more assistance, I go to the UPS by Vons on Colorado.

Wtf is wrong with this place? I've been here twice and the lady with the covid mask is still rude…read moreas hell. She's like the UPS Store Darth Vader. It's hilarious how they have these stock images on their home page with staff and customers smiling and engaging in pleasant interactions. None of that occurs here I can tell you that. I only come here because it's on the way home and the other spot a few miles away is too much of a hassle with parking. My first visit she scolded me about not having the box with the scan code, which I had forgot to bring. Sure, that was my fault, but she made it seem like I had committed treason. So I just walked out. Well, this time around I figured maybe she was having a bad day. I had my return with the scan code. After greeting her and getting zero response (shocker!), she goes ahead and scans my phone. Then she prints the return label and just hands it to me and demands that I put it on the box. I ask where and she says "over the old address!" Yo, isn't that your job lady? And then she gruffly tells me to just put the box on top of a whole bunch of other boxes that were just sitting in the middle of the store. So I guess I work here now! And why the eff is there a pile of boxes in the middle of the store anyway? Which brings me to another gripe: this place is disorganized as hell. There are boxes lying around everywhere and the counters barely have any space to do anything. Just piles of paper, stationery, knick knacks, the Epstein files, you name it. It really makes you question how thorough they are with your packages. Seriously. Thanks to Yelp, you can see how others feel about this place. On some of these reviews, their business manager replies with a lame cut and paste message apologizing and claiming they'll look into it. Lulz, yeah right. Your problems are still there! Get a clue, man! Avoid this store if you can.

Quick and Easy Notary Services on demand! Made a same day appointment and we were in and out in the…read moreblink of an eye. Owner is personable, professional and friendly. What a convenient business right in the middle of the neighborhood! Easy to access, parking in the rear and they rent mailboxes and offer a plethora of services. Glad we discovered this hidden gem of a service. Say hi to Alan, he's a friendly guy!

Mail Box Planet has always gone above and beyond for me! I've been with them around four years and…read moreaside from their kindness and professionalism, they're truly great people. I would recommend this company again and again and again. If you have any needs in the area, look no further!

Even though they were busy they were quick and efficient. I would recommend. Xxxxxxxxread more

This UPS probably is one of the most busiest UPS I have been to. The line is out the door, and…read morethere is 3 staff behind desk but I'm not sure why they cannot triage or have a line just for returns when majority of these people in line are Amazon return but the one off shipping customer holds up the line. There is also a lot of their return packages just hanging out outside without someone watching. And given how busy they are, the packages can be easily stolen or lost. I'll not recommend anyone to come to this location nor would I come back. This is also a super busy shared parking lot.

FedExpress Office Printing & Shipping Service Center is located at 1735 East Colorado Boulevard…read morePasadena, California 91106. It is very close to Pasadena City College and very convenient for me. It's a lot cheaper than my purchasing all the equipment and putting it in a small room. I needed to make some copies and fax some important papers. I entered the store and was greeted by a smile and a hello from the staff. I had some questions concerning the multi-purpose self-service machine. I needed to insert my credit card and adjust some settings. My papers were quickly processed. I am very impressed with the training program that FedEx must have in place. There's plenty of parking in the parking lot behind the store. There is also off street parking on the side streets perpendicular to Colorado Boulevard. I will continue to be a loyal customer. I couldn't be more pleased with the service I received.

This place is great, mainly because of one employee there. I don't do much printing, so I wasn't…read moresure what to expect, but Destiny was incredibly helpful. I had a large order of color copies, including one that was a bit tricky, and she went out of her way to help troubleshoot a sizing issue I was having. Her willingness to take the time and be thorough made a real difference. Too often, experiences like this can feel rushed or impersonal, so it was refreshing to work with someone who clearly cares about doing the job well and pays attention to details. Destiny's professionalism and positive attitude really stood out, and I hope her efforts are recognized.

I would like to thank the crew at Pasadena Post Pack & Ship for the excellent support they provided…read moreto us in picking up my Joe Walsh guitar from Julia's Auction House. The packaging was extremely well done and the price was well below the other 4 quotes I received. After reading a few of the reviews on here I was concerned that I might not have made the right choice in hiring them. But Tom Ma always kept his word and responded to my concerns promptly and I received my package in a timely fashion. Thank you very much. I appreciate your help. Ty Cook

Handy and convenient location for a private mailbox. Friendly efficient staff and a range of useful…read moreservices like shredding, package drop offs, stationery and office supplies. Customer for 3 years.

First and last visit. Michael A. provided some of the worst customer service I've experienced at a…read moreFedEx Office. He was rude, visibly unhappy, and moved at a painfully slow pace despite the store not being busy at all. There was absolutely no reason for the attitude. On top of that, his appearance and lack of professionalism were concerning enough that I was uncomfortable standing at the counter. This is a customer-facing role--basic courtesy and professionalism should be non-negotiable. I won't be returning, especially with a print shop literally next door that values customers' time. The low rating here is well earned, and I wish I'd noticed it before walking in.

Really didn't think FedEx could get worse. I've had multiple…read moreissues with a seller who shipped a package through them and I've been trying to cancel it, online, phone customer service whatever, all the ways they tell you to figure it out. Their ridiculous robot hangs up on me EVERY TIME and their website "AI Assistant" doesn't help either so I decided to try to call the store and get on the phone with an actual human. Whoever the woman on the phone was kept interrupting me and what I was saying and was appallingly rude. Took multiple instances of me requesting to JUST FINISH MY SENTENCE so that I could ask her, a human, to connect me to another human. Seriously terrible and rude and so blasé. Absolute worst customer service experience and if you worked for me, you'd be fired on the spot for interrupting a CUSTOMER you're supposed to be SERVICING as that is how retail and customer service work which is, I know, a crazy concept. You represent a company and obviously you don't care about it, your work, ethics or politeness. Have a great time hating your life and subjecting others to your indifference as you continue steamrolling customers, its going to take you super far. Wish I could give negative stars.