Even though they were busy they were quick and efficient. I would recommend. Xxxxxxxx

I came into this UPS store to return a baby playpen through Amazon. Two of the items had expanded and no longer fit properly in the original box. Which I calmly explained to the man at the counter. Instead of calmly explaining this or offering a solution, Steve quickly denied the return with more of a "can't take it, not my problem" attitude. Only after some back and forth did he mention I'd need to purchase a larger box. I had no issue with buying a new box. What I did have an issue with was the dismissive and impatient way the situation was handled. A little courtesy and clear communication would've gone a long way. read more

I always have a great experience here. Especially the woman who works Sunday mornings, she's always so friendly and goes above and beyond to help me when I come in. read more

First, they overbook their drivers, so the driver didn't deliver to the door as requested, but dropped it at the local store. Very inconvenient. Second, while I went into the UPS store, which couldn't FIND the second package (still in Sacramento?) my wife went into another store next door. When I got back to the car there was a snotty note threatening to tow the car because the half full lot is ONLY for the UPS store. They have control over the parking, and this is obnoxious. Stay away. read more

I needed to send some items for work but been having some issues with the department and understanding the current situation. When I visited this UPS Store the clerk explained everything I needed to know about my return. I was provided with more information that the person at the dept from my own job could tell me. With some details missing and me not spending any of my personal money for work. The clerk mentioned where I could find some boxes for free so I could send out the package. The clerk was very helpful although I wasn't able to complete my task. Parking: small private lot VERDICT: one and done read more

Occasional wait, but friendly service for shipping and notary needs. Lots of parking too.

Prompt, courteous, helpful and informative and efficient. Very Professional. Fast . Lots of help. read more

Had a pleasant experience with Milo (trainee) today. Had to drop off 3 15 lb Trashie bags that I can't carry all at the same time. Milo came out woth me to my car to help carry the other 2. He was friendly and very helpful. Thank you! read more

This store has charged me $29.95/month for the last 3 months .....Ive NEVER stepped foot in this store, or ordered anything from UPS online.! Ive left messages w staff there, left voice mails, and sent emails . Im not sure how they acquired my CCV info , but this is FRAUD , plain and simple! I have disputed the charges with my bank, so they wont see a dime. I'm not a "Karen" who enjoys escalating situations on social media , but consumers should be aware of this stores business practices. Beware. if their rating system had a negative option it would be a -4 or -5 stars. read more

I'll start by saying that I've used this store for years with no issues. Primarily for UPS prepaid returns of things I've ordered online, but also the occasional shipping need. Today I phoned the store to inquire about a UPS prepaid return I brought in a couple of weeks prior, along with a couple of 'Happy Returns'. The day that I brought the three items, I was given receipts for the two Happy Returns, but not for the prepaid shipment. I didn't realize this until I looked at the receipts I was given upon returning home. Thinking, 'Oh well, it should be fine', I should've known better. The company whose boots I was returning still hasn't credited me back 2 weeks later, so I set out to see if there was a way to track the scan that had been done the day of dropoff. So I phoned the store, and the owner answered (I know this because during our argument, she said she'd owned the store for 27 years). I politely explained my situation and asked if there was a way to look into their system by date and time and see if prepaid return was scanned. Immediately she pushed back very curtly with poor customer service and said something to the effect of "I can't tell you that... I'll have to pull a report later and that will take a lot of time". I said, "Surely you can check based on the date/time of the Happy Returns". She continued push back saying that she scanned "thousands" of packages in a day, and sounded overwhelmed just by me asking her to do some basic checking. I tried to be patient, but her tone and attitude was objectively RUDE from the start. She seemed like it was an inconvenience to help me, chronically talking loudly over me, while on a crappy sounding phone that made it hard to understand her. Things escalated quickly and I lost my temper. I'm not proud of that, but I reminded her that I've been a regular customer for 4+ years and had no issues previously, trying to remind her that she's in the customer service business. When I called her out for being rude and having attitude with me from the get-go, she doubled down on her attitude, all the while claiming that she DIDN'T have an attitude. Not a good technique for deescalation! I gave her some choice words to the effect that I would never set foot in her business again and advised her that she should consider an alternative business if she can't hack basic customer service etiquette. Despite whatever she was going through that day, her attitude and complete lack of concern for a customer inquiry made me furious enough to write this review. Don't give this place your business until they decide to wise-up and treat their customers with more respect!! read more

3 employee's working. No line. They were busy chatting up each other. No hello or acknowledgement. DO NOT USE FOR AMAZON RETURNS. They have an excuse every time. read more

The owner is amazing. The staff are like angels running around blessing everybody. They remember your name or your mailbox. They always smile and do the best they can to help you. They go above and beyond. I've never seen customer service like this. read more

Had to return a item and this is something I've never done. Came to this location after being inform from another location 2 days ago on what to do. After feeling I was misinformed the workeres patiently help resresolved my situation. read more

I actually think this place is a very good version of the UPS store. Their staff has always been friendly when I'm there, even if there is a wait. The store is small but in an easy location to access and well laid out inside. There is free parking in the lot and the drop offs are easy. Avoid rush hour times though. read more

Man, I come here soo often I'm basically a regular here. I come here to return my Amazon purchases and I also pick up my items from here as well because UPS carriers can't somehow get into my apartment building even with special instructions. But that's a different story. I like coming here a lot! The staff here are so friendly. read more

I made a clothing purchase and paid for expedited shipping via UPS. The UPS app sends me tracking info and redirects package to 556 S Fair Oaks per my instructions. I receive a notice that package is ready for p/u. I go to p/u and it's returned to sender the same day it's delivered because UPS store is closed. Why do UPS drivers deliver to closed UPS stores? Is return to sender the only option after I paid extra for expedited delivery. WTF read more

Poor customer service. They sent my to the wrong location and instead of just helping me resolve the issue, Nevine argues with me about it not being their fault. I also heard her refer to one of her co-workers as "retarded" when I originally shipped the package. There was another person there who was trying to be helpful but he was so scared of Nevine that he kept backing down and never ended up giving me the number to file a claim. After going back and forth with Nevine for a while, I left and called UPS customer service and they resolved the issue for me in 5 min. It could have all been so simple... read more

Always prompt service, and their notaries are excellent and efficient. They work hard and it shows.

Been going for years. Quick, efficient, good clean notary service too. Very helpful. !!! Highly recommend in Pasadena area. Never had a single problem here. read more

Parking is hectic only because Kitchen24 is right next door and it is always packed! However returns here are so simple and convenient!

Great customer service. Want to help attitude I experienced at this store is rare in common UpS store I have been.

Excellent service, efficient, knowledgeable, and friendly. Nevine is a gem. I am happy to go there for my mail and notary and all the Amazon returns and AT&T equipment. Regular Post office does not do this kind of stuff. Thanks for making my life easier. read more

Incredibly rude employees and franchise owner. Condescending. No ownership for package issues, blames it all on "corporate" and refuses to help in any way. read more

TNevine Ayed went over and above to package a framed print securely so that I could take in on the plane. She cut down a box, wrapped the picture, and padded it well. She was polite, friendly, and efficient. During our visit, we watched other staff interacting in a friendly, caring manner with with customers. There was free parking and the location was easy to access. read more

Amazing customer service - Nevine and Nathalie were wonderful even hooking me up with a spare box! This is a great location and they don't charge for a strip of tape. Come here to be treated kindly. read more

I had this location ship an envelope with sensitive personal information, including social security numbers, birth dates, etc. UPS lost the package. When I contacted the store, the manager, Nevine, was condescending and unhelpful. She said the store would do nothing and suggested that I sue UPS. I will not be returning to this location and will do my best to avoid using UPS in the future. Their customer service was abysmal. read more

When I go to other UPS stores, they just scan my QRC code and they print a label and take care of everything when I'm returning an Amazon package. Coming to this one, they said they charge $2 to print the label. What's up with that? read more

Good people. No mistakes. Very easy parking. Well managed. Yes, I said: Good people. No mistakes. Very easy parking. Well managed...

They are quick, accurate and so friendly. I am not sure what management was like before, but if I have to use UPS, I only visit this branch. I can not help but they deserve good reviews. read more

Always efficient and fast to mail packages here. Staff is very helpful. No complaints

Extremely rude service. There's one employee in particular, a white male with curly brown hair. He can do an entire transaction without speaking one word to you. It's a skill, I guess. No hello, no welcome to UPS, no thank you and no have a nice day. Literally not one word. Well...he did tell the white customer in front of me to have a nic, so there's that. During my transaction, he would not verbally acknowledge me in any way while speaking to his coworker (a SE Asian woman) the entire time. ***UPDATE***: The white male to which I refer to is NOT an auditor as the store owner claims but a regular employee. I've encountered this employee several times over the last YEAR. Because everyone has a bad day, I give everyone a chance or two. This employee's rude behavior (that the Owner refuses to take responsibility for) has been consistently rude and unprofessional. It's a shame the owner prefers to deny the status of his employee rather than address the issue at hand. I will patronize UPS stores where I 'feel more comfortable' from now on. read more

Always super friendly and helpful. I work in Pasadena and this is the closest UPS store. My office buys a ton of stuff from Amazon. We return a few items here and there. This is the store that serves as our drop off. The staff is so helpful and laid back. I just drop off and go. They take care of all the label work. read more

I already had my Amazon return QR code. The male employee was so rude. He said "where is your original box?" I said I did not have it. He replied you cant return this because they are used. I replied Amazon had ok'd the return after I talked to them. He kept arguing with me as if he was an Amazon employee. Unbelievably bad customer service read more

Did Notary services, very professional & friendly associates & reasonable prices per signature. Thanx

The location is mixed in that it's relatively close to the general Pasadena population and on a major street but street parking can be a challenge and the parking in the back is not as known and a little hard to access from the side streets via the alley. The service is very good in that they were very efficient with my order. read more

I've used this facility a couple of times as a UPS access point (similar to an Amazon locker). I'm sad to report that their manager, Nevine, would not accept my U.S Government issued ID (a federal ID) because she didn't like that my address wasn't on it. I'm not sure what's funnier, that she couldn't grasp there are other government IDs outside of state issued drivers licenses or her madness that US passports and other federal IDs don't have addresses on them. Fortunately, with the help of UPS Customer Service on speakerphone they agreed to confirm my identity with my ID and order email receipt and released my package. One star for not losing my package and one star for being open but I will take porch pirates over sitting on the phone with UPS Customer Service in a hostage attempt to get my package any day of the week! read more

I really like this location. Every single person who works here is incredibly nice & welcoming. The parking is easy, hours are good, I'm here literally almost every day mailing packages for my small business. Thank you. read more

Very professional I went with my wife to have some documents notarized, the process was quick as expected. Thank you read more

I visited this Pasadena UPS location on Fair Oaks recently to return a package and I was very surprised at how rude and unprofessional all of the employees were. This is obviously a very poorly managed location and I highly recommend you avoid doing business here at all costs. read more

Great staff, been using this place for last 5 years. Very friendly and helpful. Even during pandemic they kept their cool and I look forward to many years more of continued business relationship. read more