I would like to thank the crew at Pasadena Post Pack & Ship for the excellent support they provided to us in picking up my Joe Walsh guitar from Julia's Auction House. The packaging was extremely well done and the price was well below the other 4 quotes I received. After reading a few of the reviews on here I was concerned that I might not have made the right choice in hiring them. But Tom Ma always kept his word and responded to my concerns promptly and I received my package in a timely fashion. Thank you very much. I appreciate your help. Ty Cook read more

Gisselle behavior was unprofessional yesterday.she spoke to me in a rude matter. I rather take my business somewhere else.

Handy and convenient location for a private mailbox. Friendly efficient staff and a range of useful services like shredding, package drop offs, stationery and office supplies. Customer for 3 years. read more

Post Pack & Ship, Pasadena is a superb choice for your shipping needs! I use shippers often, because I purchase goods at auctions (great prices, Folks -- I highly recommend auctions) from all over the world. In the LA area, my "go-to" is Post Pack & Ship in Pasadena because of their genuine commitment to quality service, excellent communications, and care and concern to pick up and pack every item as if it were their own. I can't say enough about the staff, especially Tom, whose promptness and courtesy is unparalleled among all the shippers I use. Also noteworthy is the value of PP&S services. Their charges are better than reasonable! If you haven't already, please call Tom and give PP&S a try; you will always be glad you did! read more

Way overpriced !!! Shipper Beware Sending a Poker Set to Brazil via Fedex Tom quoted me $1425.00 shipping and to box and bubble wrap an additional $75.00 total $1500.00 Toms vibe was off too he has a condescending attitude Learn to be pleasant and smooth your one edgy guy just saying and trust me my live reads aren't off Went up the street to Fedex Office on Colorado was $1080.58 to ship FedEx +Bubble wrap and box $25.00 plus tax total $1118.49 out the door for the same exact service a whopping savings of +$$$381.51$$$ I shipped it out from FedEx 20 min after seeing Tom what changed ? Go to FedEx and ask Cesar & Charles the store manger they get you right and you'll leave feeling good too tell them Pokerdad sent you read more

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These guys are great. Terrific customer service. No long waits. Plenty of parking. Shipped items arrive on time and in perfect condition. Highly recommend. read more

Had to get an expedited passport and Tom and Rebecca made the process SUPER easy!! Walked through everything step by step and were friendly and helpful the whole time. Highly recommend coming to them for passport needs!! read more

Requested shipping estimate before an auction. Accepted their bid then won the auction item. They picked up my win, took my credit card info then REFUSED to ship after sitting on the items. Said they were returning them to the auction house leaving me flapping in the win. NOT how a business is run. read more

Dear Tom Ma: You and your team did a great job with double boxing and wrapping. Truly, better than many other shippers! Thank you.

Submitted paperwork for p/u and shipping of small cup--3 weeks ago! Made order Dec. 30th. Am being charged storage weekly and asked for timely service--which was promised. NO PICK UP AT ALL. 7 emails later--3 weeks later--$60.00 paid to ship a 3 pound item--ridiculous--and THEY STILL HAVEN'T EVEN PICKED UP. YUK. Never will I use this over-priced, unreliable vendor again. read more

Tom's team picked up my art purchase from a local auction, packed it securely and shipped it as promised. This was my first use of a "pick up and ship" service associated with an auction and it went very well. Communication (email and text) was prompt and clear. Insurance was offered and I purchased it happily. Payment was easy to do online. Package was sent UPS Ground. Saved me about 6+ hours of driving through heavy Southern California traffic, which is what I'd have do to pick it up on my own. read more

I won an item on June 30th and paid for it immediately and excepted the ridiculously overpriced charge of shipping and insurance because I was told this is what is offered. I bought this item for my precious mother who was recently diagnosed with Alzheimer's and was having an 85th birthday. I had time for the package to arrive so I did it and paid. After over three weeks of hearing nothing and receiving NO INFORMATION from this company, I had to contact them a couple of times to finally get an answer as to where my item was. It was never shipped! The guy, Tom said his wife had a biopsy done and something removed. Ok. I get family issues, but to not contact me at all? What am I paying exorbitant prices for? I had to email them twice to finally got a reply. One would think that when over $125 is paid for shipping and ins. and over 3 weeks later it hadn't even shipped, that some reasonable discount would be given but Nooo! $4!! what a dishonest jerk! This price-gouging creep only cares about his money, not the customer! He doesn't work alone,yet no one contacted me! I had to do the leg-work and I had a sick mom to help care for! The item did not get here for her birthday and I paid over $125 for what? This guy is a price gouger, he is insensitive to others and he's dishonest. He is not the only person on this earth who has family illnesses! He needs to start paying attention to and respecting his customers! If he has a family issue at home then he needs to assign somebody else to contact the customer who has been patiently waiting and waiting for their box to arrive. What are people paying this high price shipping for?? I received the item finally about a month later. This guy is not trustworthy and he definitely is not honest! There is no need for any reason to pay super high prices to this unscrupulous guy, Tom who sends items a month later in a beat up box! read more

I came here because my UPS was accidentally sent to the wrong location. The place itself is very very small and cramped. I believe they service with UPS, Fed Ed, and other mail couriers. It was a simple and easy process for pick up. But the place itself was just too hoarded. Behind the desk there were plenty of packages just stored on top of each other. I have no idea how they find anything there. The staff there were very nice. Two women to be exact. And they were very patient with one customer that was being a handful. Don't think I would come here often but at least I know they're here as an option. Also, there's plenty of parking since they're in the Orangewood Plaza. read more

Convenient location, services and high quality work - I have shipped delicate artwork across country and Tom has personally ensured it was packed securely; when the safety of your shipment is the priority, this is my local go to spot! The Friendly & helpful staff is a huge plus. read more

Excellent customer service! I was referred to Post Pack & Ship from the LAMA auction house in LA to ship an art piece I purchased recently. I had reached out to several other shipping services in the area for comparison quotes and Post Pack & Ship came in with the best numbers by far for a complete door-to-door service. Every interaction with them either via email or by phone has been great. They responded promptly each time I emailed and quite honestly made the process smooth and hassle free. Tom from Post Pack & Ship has been wonderful to work with, a true professional in every sense. They did a great job packing and shipping my art piece, delivering in perfect condition. I highly recommend their services for any shipping needs. They'll do it well and cost effectively. Total pros. read more

Best service around. They always take care of all my shipping needs, document shredding and passport services. The best!!!

I have been a customer of PP&S for several years now. I have a personal mailbox there, have used the notary services, purchased merchandise and had passport photos made there. The staff is friendly and helpful and the location is convenient. read more

They were extremely helpful in getting my large package from LA to Paris in the fastest most cost efficient way! Couldn't recommend enough!!! read more

Post Pack & Ship - Front desk - Mailbox Centers Near Me - Pasadena, California

I recently won an auction and used post pack + ship. They were amazing- everything was packed with care . I highly recommend them for all of your shipping needs. read more

Had packages shipped via FedEx and scheduled to be delivered here at FedEx's recommendation. They refused them and packages where sent back to NY- took me two weeks to correct their mistake. Beware read more

It's hard to believe such a terrible shipper can remain in business. The packaging for my art was the worst I have ever seen and predictably arrived completely damaged. Tom then proceeded to lie about taking responsibility for reimbursement. I can state without hesitation this is the most unprofessional and disgraceful excuse for a so-called professional shipper. read more

Post Pack & Ship - The reverse side of my art upon receipt. - Mailbox Centers Near Me - Pasadena, California

I hired them to pick up my oversized item at the auction house and send to Georgia. They provided a competitive price for a fragile package which was well worthwhile as it arrived in perfect condition. Tom and his colleagues were friendly and easy to work with when I had questions. I definitely recommend this company and will use them again for my next purchase. read more

Rude customer service tonight 12/09/2022 30mins before closing time. I authorized 1 more person to our business p.o box. The owner Tom was not available when the secondary person came to pick up the mail. Although we were told that the secondary person only needed 2 forms of i.d it was not good enough after 1hr drive. Now i will have to drive down and resolve the issue in person when customer service misinformed us over the phone. read more

This may have the absolute worst customer service I have experienced in a long time. Tried to drop off a package and they let me know they couldn't take it without a label. That is fine. I figured out how to then generate the label from my phone but needed to know weight of the package. The package is small - can fit in your hand. The guy in the back said they don't weigh packages for customers. So no help on label, no way to help me ship, no help using a scale to get me weight, etc... I absolutely can not figure out what they do. I ended up walking out without being able to mail the package. Zero value on shipping from a place actually called post / pack & ship! I would have gotten as much value as ordering a hamburger from them. Who knows... maybe even more. read more

Post Pack & Ship had a fast response with clear information included and a very fair price for their service. Tom shared valuable information about their service in order to make a good decision on using them vs other shippers to ship my valuables. Seeing how they pack was essential in making my decision. I have selected them as my preferred shipper for future purchases. Thanks Mike Budden-NJ read more

I purchase quite a few items in online auctions. I purchased a pair of spelter statues and the auction house recommended Post Pack & Ship. The statues weighed about 30 pounds each and although metal, shelter can break considering the Samsonite guerrillas have been reemployed by shipping companies. The auction house delivered my statutes to Post Pack & Ship in about a week. Communication from Tom was good. He got back to me with a quote and I paid a reasonable price for packaging and shipping. I was patient. After a couple weeks I received a receipt with tracking information. Upon arrival the packing was clearly professional, and double boxed. Plenty of packing peanuts, padded wrap and bubble wrap was used to immobilize the statues within the boxes. I ask Tom to pack to insure that the statues arrived in one piece and that is exactly what I got. Post Pack & Ship's packing demonstrated a knowledge of what is needed to navigate the shipping companies. I will happily use Post Pack & Ship again should the need arise. Thank you Tom! read more

First off, my package was delivered to this location by UPS without telling me. I didn't receive a 'Failed Attempt' Notification and had to track my package to this location. Had I known it was going to be delivered to another place other than my apartment, I would have NEVER chosen this place at all (and for future reference, I will never have anything sent here moving forward). Regardless, my package ended up here, so I called the store to ask if I could authorize my fiancé to pick up our wedding invites since I have work during their store hours and would not make it on time. I would supply the necessary info and give my consent to release the package. Instead of being helpful, the owner was rude and said he couldn't help me since it was UPS' rules. I asked if I can provide my info and he said "You'll need to call UPS and figure it out yourself. No use in arguing. They probably won't help you out either." I'm typing this verbatim since I'm writing this review within the hour that it happened. As a small business owner, I would think I would want to be courteous and accommodating to my local neighbors and residents in hopes that they will be grateful and come back with more business. Needless to say, I called UPS and asked them to call this location and authorize my request and they did. My fiancé picked up the package with a "roll of the eye" from the owner and I finally have my package. He showed proof of the address that was on the package and honestly, it would have saved everyone time had he only politely provided solutions and assistance where he could. I look forward to hearing a response back. read more

Place is clean and nice. Only one person ahead of me. Run by a pleasant enough, efficient owner who was training a (nice) new employee. Businesses are entitled to make a profit but I came in for a passport photo and was a little miffed to be charged $25 when so many others, including my post office, charge $15. Should have gone somewhere else. Also, the photo is very pale and milky but, hey, it will do. As the owner was charging me out, although the place was empty, I noticed that he was "done" and on to the next thing. No "thanks," no "come back again" or "anything else while you're here?" Whatever. Not sure I'd come back but, hey, you do you. read more

I can't say enough great things about Tom. He gave great advice, he was fast and very knowledgeable about shipping. He took care of everything we needed shipped very quickly, with no advanced notice, including several valuable large family heirlooms and paintings from the 1800s. His handling of the packaging, insurance and shipping was top notch. read more

whenever I have to ship packages for business or personal, i always come see Tom, great service!

RUN AWAY FROM THIS PLACE... I don't want to repeat what my wife and I have experienced in this place, since she has already left a detailed comments dated on 6/21/2018. I just want to say the owner is extremely rude and dishonest. read more

Very helpful throughout the process and helping me over night some important plans. Eremis was nice and patient throughout the transaction, very appreciated. read more

We have worked with Tom for a number of years and his attention to detail, sensitivity to the artworks and collectibles, exemplary professionalism and quality of packing allow me to refer clients with confidence. I myself wouldn't use anyone else if it were my personal property being packed and shipped. Ellen read more

Rude owner , seems to hate his life, business and customers . You can see how horrible he runs his business from the posters of customers he has issues with all over the wall with trespassing warnings . He makes his employee feel dumb by talking over her and refuting what she says. He should get a job he is obviously unfit to run a busin Update: you could obviously tell from the owners reply how rude and unprofessional he is. I never said I didn't want to pay for a label, I just happened to already have one. I have actually spent money at his business. I made several points and he had nothing to say but call me names . Please take a moment to read the other negative reviews and one thing is common: rude dishonest owner attacking the customer and never owning to his mistakes Avoid his place at any cost read more

This is the most unprofessional business I have ever dealt with! Beware!!!!!! Tom accepts your extremely personal information then cancels your service!!!! A report to the USPS and the BBB are in order here. read more

Store owner charges $14 for a book of stamps that should cost $9.80. When I asked the proprietor why he thought he could charge so much, he said it was business and he could charge whatever he wanted to charge. I told him that the grocery store is also a business but doesn't overcharge for stamps. He told me I could go there instead. So I did. Was told by owners of nearby businesses that he has a reputation for charging three times the amount for Fedex, and for being very rude. I would rate him a negative star if there was one available. read more

Post Pack & Ship - Post Pack $ Ship - Mailbox Centers Near Me - Pasadena, California

First-rate service. Tom is a true gentleman, always looking to lower costs. read more

If there is a prize at Yelp for the overall one star award, this store is it! In my years of using yelp, this is the only store I could recall having such a low rating, and guess what? It's WELL-DESERVED! I came to drop off a package with a prepaid fedex ground label. I checked fedex.com to ensure this store takes fedex ground drop off, and it says it does. So after trying to fight to get a parking spot (it's located inside a strip mall with Von's inside), I walked in and the store was empty except for a middle-aged man working behind the counter (same description as other reviewers). I asked to confirm if they take fedex ground drop off and he said, "let me see." Once he saw the label, he said "no no no, we only take express." I then politely asked him if he knew of any other places nearby that take fedex ground, instead of a "I don't know" or any other verbal responses, he gestured me to go while waving at the man that had just walked in the store with a package. He was so rude and obnoxious it was appalling. It wasn't until I got home until I saw all of the negative reviews. In retrospect, I am glad he didn't take my package in, because it may never reach its destination. read more

Do NOT use this service. They try to scam you by quoting rates that are double what is listed on their site. I am in the unfortunate situation of being outside of the country and need to get my package but they are refusing to help find a cheap mailing solution. I do believe they're profiting off of whatever prices they quote. Check their other reviews for reports of price gouging. I took it upon myself and found a cheaper mailing option and they refuse to use it for reasons that are unclear to me (scammers?) Customer service is also terrible, with the person I've been talking to writing in all caps, basically yelling at me with no provocation. Use at your own risk. read more

I have a mailbox here and the owner Robert has always been respectful and nice. He loves animals and welcomes my dogs (and kids) when I come get my mail or shipping something. I definitely do not share any of the negative experiences that others have written about regarding this shopkeeper. He has been fair, friendly and kind to me in our interactions and I see him multiple times a week. Prior to having a mailbox, I would periodically bring prepaid UPS items in. I never had any problem leaving those with him for pickup and he was happy to accept them. This is a owner operated business where you receive personal assistance. If you need to ship anything via UPS or FedEx, you should definitely come here. Robert will take care of you. **update 8/5/2014** I shipped a box last week via FedEx with Robert's help. It was a simple transaction and he listened to what I was trying to accomplish. Personalized service and attention are harder to come by these days, so working with Robert ensures my expectations will be met and puts me at ease. Definitely recommend for your shipping needs! read more