Do NOT use this service. They try to scam you by quoting rates that are double what is listed on their site. I am in the unfortunate situation of being outside of the country and need to get my package but they are refusing to help find a cheap mailing solution. I do believe they're profiting off of whatever prices they quote. Check their other reviews for reports of price gouging. I took it upon myself and found a cheaper mailing option and they refuse to use it for reasons that are unclear to me (scammers?) Customer service is also terrible, with the person I've been talking to writing in all caps, basically yelling at me with no provocation. Use at your own risk. read more

Fast quick and helpful! Next to a post office and takes UPS/DHL/FedEx! Also prints! Had an issue and needed to print a label ASAP. Cheap too! read more

Great job by the team here my piece arrived in perfect condition with lots of packing and peanuts. Tom was awesome, thanks again for your efforts and care of my vase. Regards Leta Gibbons read more

This place is simply amazing! They're delicate and super cautious when handling fragile shipments. The owner is super friendly & knowledgeable! My shipment arrived on time & in one piece. I definitely recommend this place! read more

Tom and his crew always provide great quick service, and no need to run around to multiple shipping locations. Thanks for all your help!

Great experience at Post Pack and Ship! I went in to send two birthday gifts and couldn't get a box rate under 100$. Until the staff suggested disposing of the gift boxes and squeezing the items into the fedex flat rate express mailers. From $101.00- $35! Thanks guys, I'll be back, and often! read more

I'm always here almost every week and they are all very helpful and nice. I would recommend it To anybody who's gonna ask me where to do their shipping stuff. Also they have couple more services Like duplicate keys. read more

Fast and easy service. Got a live scan and passport photo in less than 15 mins. Staff was very helpful and friendly. Would use their service again. read more

Called in for a shipping quote and I already have exact box dimensions and measured weight. They refused my information and told me they don't give out shipping quotes over the phone and I have to go in their place with my package ready for them. This is not the way business should be done. I called somewhere else and got the information I needed. read more

This is a very uncertain time with the pandemic of a serious virus. The Post Pack and Ship located on California Blvd. is very clean and sanitized. The owner sprays alcohol on all counter tops and anyplace there is something to touch, like a credit card machine. Upon leaving the store, he also sprayed my hands. The owner wore gloves and social distancing was evident. This is a five star rating. read more

We shipped a large pallet of good across the country, when they accidentally left out an item they were quick to remedy the situation, and send the additional piece free of charge. Top customer service, and friendly staff. Would highly recommend. read more

It's been three years that I'm working with PØST Pack &ship and they are amazing. Tom who is the owner is always helpful and give me more info. Try it read more

Actually I would prefer to give zero stars, but unfortunately i cannot. I asked the price for sending a box oversea (about 140$) and since it was a lot for 14pounds, i asked if the price was the same at post office and the owner told me YES!! Then I went at the post office and I paid 74$!! This man is a LIAR!! Stay away from this place. read more

Very fast service. Came here for a live scan. Took less than 15min Make sure to call because they don't have the live scan tech all the time. There is lots of convenient parking in the plaza with the banks and Starbucks. It looks like a ups store. read more

So glad Tom and his dedicated team are around. They make mailing things so easy. Tom always has multiple options available and helps me find the best in terms of pricing and shipping speed. Tracking numbers, etc., are available right away too. But mailing is just one part of their service offer- passport applications, notary services, copies, keys, office supplies, packaging; you name it- they have it! They even offer large scale logistics!! This is a one stop and truly professional business. We're extremely glad to have Post Pack & Ship in our community. Next time you need to mail something you know where to go. read more

Great service. Quick fast convenient. Staff is very helpful. Great for quick live scan. read more

I am so grateful to Tom and his team at Post Pack & Ship. They are professional, efficient, and reliable. I rent a mailbox there for my business, and whenever I drop in for my mail, I appreciate the friendly vibe. I highly recommend this business! read more

Great service! I'm leaving for Germany in 5 business day and needed an expedited passport asap. Araceli & Tom came through in the clutch. Appreciate the help with expediting the passport! read more

Post Pack & Ship - Mailbox Centers Near Me - Pasadena, California

See all

I needed a passport PRONTO. Tom assisted me with all the paperwork I needed & all the steps that needed to be taken to get what I needed as fast as possible. He went above & beyond to help me as best as he could & I got my passport in less than a week. He was clear, concise & just overall professional. I greatly appreciate everything you did for me, Tom. You rock! read more

Best customer service!! Easy, fast, friendly workers. Definitely my go to. Highly recommended! read more

Very rude and untrustworthy worthy. Not helpful, came here because I needed to drop a ups package off not knowing there was a ups store down the street. I came in and aske to drop it off. The guy didn't look a me after I said it was a ups drop off. I know he's not making any money for shipping, bur I beleive the do get credit for drop offs. Very rude told me to leave it at the counter. I asked for a receipt he didn't acknowledge me. I waited a secod think maybe he just didnt hear me. This time, no vocl answer just shaking his head. I said no?? No you wont give me a receipt. This time again very rudely, just just answered I dont give receipts. After that, i decicede its not a good idea to drop it off here, how do I know he won't just open it up and see whats in there. Anyways, there was a UPS store around the corner. Dropped it off and got a receipt like a normal store would do. Very respectful. If you have a choice go elsewhere. Stores like this should not be around. read more

Worst customer service ever. I mean if you own the place, maybe you should be a little less rude to your customers. Damn, they charge for everything. I brought my own packaging and unfortunately I forgot packing take. The tape was right next to me and I asked the guy if I can use it. He straight up said, "NO, I charge a dollar." I'm like fine whatever just charge me the dollar then. I should have read all the other reviews before coming here but I had to mail my item fast and this place was conveniently located next to Vons and Luciano restarante. So unfortunately I had no choice but to come here. read more

I bought seven framed prints at the John Moran auction house. Eric of Post Pack & Ship picked them up at the auction house, packed them and had them shipped out to me. The packaging was absolutely first class and the cost was less than $20 a print all in. Thank you very much for your first class service. read more

The man working at this store just sent my wife home in tears. She sent a domestic package with them over a month ago (finding out later he charged her $28 for what the post office charges $15) and the package never arrived, nor was it returned back to us. He didn't offer her the option to track the package and began screaming at her when she politely asked if there's any way to find out where the package went. Unfortunately my wife didn't look at these Yelp reviews before going to this store. This is as bad as customer service gets. We would not be at all surprised if this store pocketed our money and kept the package we paid them to ship to our family. TOTAL DISGRACE! read more

Worst shop experience EVER! The (asian) guy is suck an a**hole!!! I'm living in the US for like 1 month, so I'm still unused to a lot of things, including shipping prices. The first time I went to this guy, it was to ship VERY important papers to France, using Fedex. To know how much it was, I did an estimate on Fedex website, and I saw 2 prices : Fedex international first at $106.33 and Fedex international priority at $57.51, but I didn't print the estimate (Fedex indicates "FedEx Authorized ShipCenter Post/pack & Ship" so I though it was the same rates for everybody). Once I put all the papers into the Fedex enveloppe the guy told me "it's $118.50". I told him "what? there must be a mistake, it was like $60 on the fedex website" and he replied "oh no no no". OK, I though I made a mistake somewhere in my estimate and I paid. I though I would never come back again but I wasn't sure if I was ripped off or not yet. Next time I went there, I had to post a regular envelope (just regular, not heavy, nothing). It was 5pm 05 and the USPS location just closed! So I decided to come back to this guy again, because it was for regular stamps, and I though that you can't sell regular stamps an any other price that the normal price (it's this way in France). The guy gave me a 12 stamps booklet and told me "it's $12". Again, I was surprised by the guy told me again "oh no no no no you are wrong"! The envelope was to TX, so I though there was some special stamps or something, depending to the destination. And the guy told me to put 2 (!!!!!!) stamps on the enveloppe. Again, it was the very first time I posted a regular mail in the US, so I didn't had any idea on how mail is priced here and the guy must have feel it! When I came back home, I decided to check everything. I was 100% ripped off. I did confirmed the $57.51 prices at Fedex and a 20 booklet of the exact same stamps (a flag for all seasons stamps, no prices indicated on them) is sold for $9.20 ($0.46/stamp and I paid $1/stamp). The guy just multiplies all prices by 2 or 3. Honestely this shop deserves the prize of the worst customer experience ever. And also negative stars at yelp. DON'T GO THERE. FOR ANY REASON. YOU'LL BE RIPPED OFF! read more

If I can leave 0 stars I would. They don't take big packages. I brought in my Ruelala package and they sorry we don't take big packages. I've always gone to drop off location stores like this and they've always taken any sizes but never limited me based on size. Update: Corrected, when I walked in the store this Asian guy said what you want then I said I have a package to drop off and he said rudely that we don't take large packages. He didn't tell me he didn't take USPS packages over 13 oz until after this review. However you just stated that I was partially correct that you do not take USPS packages over 13 oz. I've been to many postal service shops Iike yours and have always taken USPS packages over 13 oz. not once I have been turned down. So yes my review was partially correct that you didn't take my USPS package that was over 13 oz but due to your miscommunication. Also this Asian guy at the counter is super rude as what the other bad reviewers had mentioned. I would avoid this place. read more

Very rude, very arrogant and extremely condescending man working here. Not sure if he's the owner or not but honestly, I do not know how someone like this stays in business (or remains employed). There are other, better post / mail / ship centers in the Old Town Pasadena area. Seek out one of those instead if you want better customer service and the potential to be treated like an actual human being. (UPDATE - in response to owner) You're right...the number one thing on my mind this morning was to come in to your store and lie about a silly UPS package location... you got me! I really have nothing better to do than this on a Tuesday at 9 AM. It's true. Tell me Yelpers, which is more likely? That I lied about the whereabouts of a package I was coming in to inquire about OR that this owner was simply rude and dismissive and really can't handle being confronted and called out for his rudeness when repeatedly, customers come in and experience his lack of customer service?) Also, checkout my reviews on Yelp. I rarely give any business less than 4 or 5 stars. I generally use Yelp to spread good word about good businesses. So writing this is definitely the exception for me, not the rule. But look at how many 1 stars this owner has... I trust people out there can do the math and draw their own conclusions. Next time sir, try to be a little kinder! Kindness goes so much further in this world than unkind does, just saying... read more

I went to this store three times during a week to ship items oversees. The prices they quoted are non-sensical. $350 to ship a pair of shoes to the UK!!! I tried again a second time with a much smaller item - $175! Then today I was told that the paperwork provided to me by the company was inadequate and that I needed a "commercial invoice" and what I had wasn't one...well it was. I had all the same information need but they told me it wasn't correct. Well, I was able to use the same document and go online to dhl and arrange for them to pick it up from me which they did earlier today. How is this possible but the store wasn't able to take it? The manager/owner actually boldly stated that DHL would refuse the package. No problem for DHL. The manager and employees might be the rudest people in customer service. The are either liars, incompetent, unhelpful and stupid. I won't even mention the racial dynamics at play!! DON"T TRUST THEM. read more

ZERO stars. How can you charge $14 for a book of stamps when it costs $9.80???? Sorry buddy but expect a knock from the postal inspector. This is ludicrous! read more

So the owner is implying that I lied about my experience there. Interesting enough, he did the same to the other 1 star reviews. Why do we bother to lie? We are just unhappy customers who want to share unhappy experience with fellow yelpers. The owner should really be focus on improving their customer service if he really cares about his family business rather than making up stories to defend negative reviews day and night. read more

Do not go here for anything. I signed up for mail box service here, the korean gentleman here said i would need a large box because I told him I do get a lot of packages. I made sure there was no extra charges for him to receive my packages because I'm at work and I'm not home to sign for them. He said its free. Fast forward 2 weeks. I get 3 medium size packages and I call him to ask if it came. He said it did and he would have to charge me $5 a package if I did not pick it up by the time he closed. Because he did not have space. I do a lot of online shopping so more packages are on its way. I call him and he says I have too many packages and he will have to charge me an extra $40 a month. Before I even finished talking he hung up on me. That just pushed me over the line. This guy is a scam artist. I pre paid for 6 months and I cannot get the money back. He won't release my packages now unless I pay him extra. This is a nightmare. DO NOT GO HERE read more

Worst company I have ever dealt with in 50 years of International Buying Selling Shipping, Receiving, first "Louvre Antique Auction Company" took my money for a Vase, 433.80, then they sent me to this company and they sent a quote of 86.00 to pack, ship to Phx, AZ from Los Angeles, then sent me 3 different Adobe File/Forms, filled out all 3, emailed to tom@packa.com (the companies owner (who has "God Bless" in his auto-signature feature, yeah right! Real Christian like, now he has decided doing the right thing for 86.00 after getting my name, address, CC info he doesn't like me so he's taking it back to the Auction company who would not mail to me to begin with, at wits end. read more

I actually felt bad about even thinking of writing a bad review for this place, because I try to look at the positive, and not just be negative on a website because I can. BUT my gut told me to write a bad review because I could not believe how rude the owner is at this place. THEN I read everyone else's reviews and decided I wasn't the bad guy after all. Went in on a Saturday bought 6 shipping boxes for $70 (very overpriced, but I thought I really needed them). There was a young man who helped me, very nice, and even loaded my car. HE gets 5 stars. I found out on Sunday, I didn't need them and had my assistant return them on Monday. I called first, and at first he said he would only exchange, but I said I needed to return them for cash (I paid in cash). He said ok. My assistant went in, and he refused to return the boxes. Instead, he kept the receipt, kept the boxes, and said I had to drive there the next day (driving to Pasadena from DT is 10mi each way, so this is not just easy breezy driving there). Went the next day, I smiled and said I needed to complete my return. He asked for my ID, and wrote me a check. After he returned my ID he threw his pen on his desk in anger, and as I turned to go out he slammed his office door hard. I turned around to look, and he looked away from me. I'm keeping my fingers crossed that this check clears. read more

Wow I almost don't need to write this review, all other reviews seem to say the same thing. This man is terribly rude, do not go here (especially since there is a post office several feet away.) The man was rude to my wife and then to me when I tried to get an explanation. She was trying to drop off an envelope for a client who has a mailbox there, but he tried to charge $3 for "postage" which doesn't seem right. Maybe I'm wrong, but I thought the person already pays for the mailbox, so it doesn't matter how something is delivered to it. The cost of postage covered getting an item from point A to point B but it shouldn't matter if a mailman, Santa Claus or I drop the envelope off right? Either way, he was extremely rude about it, and that's the point. It seems that other people have had much worse problems though. I don't know how he stays in business. read more

Don't waste your time coming here for help with your passport. The woman who helped us seemed intentionally unhelpful. She kept trying to up-sell us and I felt she acted oblivious to it. The energy was off so we decided to check out the post office and glad we did! It's $100 for renewal w/ your old passport and $130 for a brand new application. The people here were trying to charge 500 for expedited and 200 for a new application. You can do it yourself!!! Happy yelping read more

Tom really came through. I purchased an item at auction. Tom picked it up from the auction house promptly and shipped it quickly in high-quality, heavy-duty packaging. When it arrived, though, it was damaged (turned out to have happened during in-store handling) and Tom took full responsibility, paying the cost to restore the item and refunding me the shipping fee. No one is perfect but everyone can do what's right -- and Tom did. I will ship with Tom and Post Pack & Ship again. read more

Trying to get my passport expedited and Tom has been extremely helpful and patient through out the process despite me freaking out the whole time. During the whole process I saw Tom interact with so many clients and he is nothing but friend and helpful. So if you need anything come here and he can help you out. read more

Tom and his staff are amazing! They make everything sooooo easy to pack and ship, and his prices are always fair and good too. can't recommend PPS and Tom enough! easy parking and nicest staff too! it's always a pleasure to see Tom and catch up with him too! read more

Super efficient with everything they do. Erin is the best she is very quick and friendly. Thank you for always bringing over our copies!!

This man should not be allowed to be in business. He is rude, misrepresents the fees, there is no customer service. My son went in with a flat rate us postoffice box (he didn't realize the post office was a few doors down), and the man said that it was an extra charge for weight and cheaper to go UPS. Flat rate is flate rate at the postoffice. I called and tried to get him to stop the shipment, and he hung up on me, and wouldn't let me come back and pick up the package. I ended up paying $47.00 for a $14.95 shipment. read more