We booked a two week celebratory trip to Japan, for our son's graduation. Normally I don't use a travel agent, who needs that when I can book thru Expedia? Honestly, this was the best trip ever! Granted we gave Michelle a healthy budget, but honesty, my son will only graduate once from high school, and our pride is abundant. Michelle Keith planned tours, hotels and transportation... which made vacation just that, a vacation, a break from planning our trip myself. We had awesome guides that spoke English and taught us how to navigate the mean subways of Tokyo and Osaka. We had fun sumo show and onsen hotel, with a private onsen (hot tub) taking into account the tattoos which are prohibited by the Japanese ppl- we should have stayed in longer. We had a pirate ship tour of lake Ashi, and gondola ride to the sulfur mountain (smell wasn't nice) view was amazing! We saw shibuya crossing and Harajuku- went to Ginza and Shinjuku- ate inexpensive Wagyu which was so good!!! Sushi, ramen, tonkatsu. Sardines (my son did this- the eyes creeped me out). Hotels are Japanese size (small) so if you have three grown ppl, consider two rooms. As much as I love my son and husband, we needed space from each other. We had the best time and will definitely be booking our next excursion to Europe with Michelle. [[HIGHLIGHT]]Michelle suggested other excursions and places, and also days of rest.[[ENDHIGHLIGHT]] We averaged about 7 miles of walking a day, so make sure to bring your comfy shoes and hit the road to beauty, and clean everything (subs, streets, and hotels). Kampai!! (Cheers!) read more

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If I could change the rating it would be a 10 Star rating! We contacted Susannah Tomlin regarding taking a cruise on Viking from Rome for 7 days. After the cruise, We wanted to rent a car and drive through Italy, see Pompeii, drive to Barcelona, Milan, Florence and Tuscany and Valencia Spain. In addition we asked her to book a gondola ride in Venice and we wanted cooking classes in various Italian locales and in Spain. We learned how to make Paella in Valencia at a country retreat outside of Valencia. The hotel accommodations were outstanding, each place we visited had breakfasts included in our hotel stays. [[HIGHLIGHT]]In Madrid there was a change in our travel dates that the hotel did receive. We contacted Susannah by message on the mobile application Viator. She took care of the change in hotels immediately and sent us confirmation on the hotel reservation.[[ENDHIGHLIGHT]] She found a gorgeous villa in Tuscany where we had outstanding sunsets from our second story spacious living room, bedroom with a huge bathroom suite!! We went on a truffle hunt, learned how to make stuffed raviolis and we were treated like royalty at every hotel we stayed. Susannah did an Exceptional job coordinating our trip, from airfare from Los Angeles to Rome, to Milan to Barcelona. The pickup of our rental car at both locations was seamless! Driving to each of the hotels in Europe and trying to find parking for our car was not necessary. She picked hotels that had parking garages that the porters took the car and parked it until we left. We highly recommend Susannah Tomlin, she is taking care of our next trip in May 2025! She is an outstanding travel agent!! read more

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[[HIGHLIGHT]]We have been working with Susannah Tomlin, and she's been great.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very good at communication and a fun personality.[[ENDHIGHLIGHT]] Look forward to working with her more in the future. read more

TL;DR - Anita Kayekjian is the WORST travel agent you will ever encounter. This was, without exaggeration, the most appalling experience we have ever had with any service provider. Anita's unprofessional behavior, explosive temper, and outright disrespect throughout the process were absolutely unacceptable. AVOID ANITA AT ALL COSTS. [[HIGHLIGHT]]Working with Anita was an ongoing source of stress and dread for our entire group.[[ENDHIGHLIGHT]] From the beginning, Anita made repeated errors and failed to provide critical details to us. [[HIGHLIGHT]]When we would reach out with any questions or clarifications, she was immediately frustrated and would answer with an attitude.[[ENDHIGHLIGHT]] Unfortunately, we let these early red flags slide and continued working with her. But as soon as our initial deposit was paid, the very low level of service that she was providing completely disappeared. She became increasingly impatient, defensive, disrespectful, and hostile. Our questions were treated as annoyances. [[HIGHLIGHT]]Requests for very basic and necessary information were met with a condescending attitude.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Communication was all over the place--sometimes we were bombarded with irritated back-to-back texts and voicemails, other times she would vanish for weeks, only to respond with frustration on our first follow up.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The most disturbing aspect was Anita's explosive temper.[[ENDHIGHLIGHT]] As we neared the end of the process, she became less concerned about hiding her agitation and disrespect. Our final list of questions triggered a series of rage-filled phone calls from Anita. [[HIGHLIGHT]]She called us several times yelling inappropriately at the top of her lungs, saying belittling and disrespectful comments, and using an extremely angry and hostile tone that was completely uncalled for.[[ENDHIGHLIGHT]] After that, [[HIGHLIGHT]]we reached out to the company to switch agents. Unfortunately, they said we couldn't switch agents after booking; but one of the agents offered to act as a liaison so we would not have to deal with Anita directly.[[ENDHIGHLIGHT]] We also provided feedback about our experience to the company directly; however, since Anita is apparently an affiliate/contractor (not technically an employee), they said they could not hold her accountable for her actions. This wasn't a simple personality clash or a style mismatch. Anita completely failed to show a basic level of decency and respect, emotional regulation, and professionalism. [[HIGHLIGHT]]No one should ever be treated the way we were treated.[[ENDHIGHLIGHT]] I'm sharing this review so others don't have to go through what we did. We will not be recommending Anita or this travel agency to anyone. read more

My daughter and I had a fabulous Hawaiian getaway thanks to Maral at the Travel Store. Wonderful accommodations at the Sheraton Waikiki central to great food and shopping. With all the destruction and fires on Maui, Maral and the team quickly changed our plans so we were able to take a great trip. We were so sad for the people in Maui and hope and pray that they will quickly rebuild. Maral and the team are the best and I am so grateful for all they did for us. Tina and Ani read more

TravelStore Pasadena - Travel Agents Near Me - Pasadena, California

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I was attempting to book a cruise for our 20th anniversary when I had a lot of questions and realized I needed a travel agent. Lori Ekdahl came highly recommended by a friend who is a seasoned traveler. Letting Lori book our cruise for us was the best idea. [[HIGHLIGHT]]She was super communicative and available to answer questions.[[ENDHIGHLIGHT]] She got us the best package deal and a beautiful midship balcony room, booked our flights, and made sure we were set. We just returned from our cruise and had the best time. We'll definitely use Lori again for our next cruise! read more

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Master Travel Planner Anita Kayekjian prepared an extensive and complicated trip for four people traveling to meet in Venice, Italy from three locations: LA, San Francisco, and Mexico City. Travel for a month from Venice to Sicily required hotel reservations, trains and flights, restaurant suggestions and sometimes reservations, site guides, taxi service...the itinerary was QUITE complicated and Anita pulled it off without a hitch and for a reasonable price. I remain astonished. This was a perfect family trip. I will use her again! The Reverend Canon George F. Woodward III (St. Paul's, San Miguel de Allende, Mexico) (formerly St. Edmund's, San Marino, CA) read more

TravelStore Pasadena - San Marco, Venice - Travel Agents Near Me - Pasadena, California

My husband and I just returned from our magical trip to Mo'orea & Bora Bora which was planned by the amazing Maral Nazarian! We had given her our budget and left the rest to her and as usual she didn't disappoint! She thought of every single detail from A-Z and had planned the trip so perfectly all we had to do was show up. It was one of the most incredible and memorable trips we have ever been on!!! Tahiti is truly one of the most beautiful places on earth and we are so lucky to have been able to experience it the way that we did thanks to the amazing planning and recommendations from Maral. She booked every single hotel, airfare, transfer, boat, and even lounge for our layover making it a seamless experience! She has planned every single vacation that we've been on for the past 6 years and they keep getting better and better each time! She's already planning our next vacation for this summer & we can't wait to see all the exciting things she has planned for us! I highly recommend that anyone planning a trip near or far contacts Maral at The Travel Store. She is very knowledgeable & professional and you won't be disappointed! PS. These photos are not edited and have zero filter, yup it's that beautiful! read more

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Michelle Keith was amazing! She made our dream and wishes come true. She was instrumental in booking our flights and transportation for our trip to Spain and Italy. In Spain we went to Madrid, Valencia, Granada, Cordoba, and Seville. In Italy we went to the Cinque Terre region. Her tour suggestions were on point with what we wanted to do and see. Everything went smoothly! I can't thank Michelle enough from the bottom of my heart in making my dreams come true. If you have travel plans Michelle Keith is the person to see. read more

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I called to get some help booking a trip to Europe and Morocco, spoke with someone who said they had the "perfect" person I can speak with, but I never got a call back. We ended up making our own travel arrangements. read more

Catherine Adde is the absolute best travel agent we have ever worked with! Her expertise and professionalism, coupled with her warmth and wisdom make working with her such a joy! Catherine assisted my husband and I in planning our dream trip to Alaska, and it was unforgettable because of Catherine's attention to detail. She is so knowledgeable and gave us such great recommendations, she wanted everything to be perfect for us! Catherine ensured that every detail of our trip was taken care of and that attention to every aspect of our travels made all the difference. She communicated with us every step of the way and we enjoyed her frequent calls and e-mails and her follow up after we returned home. If you are looking for a professional and thoughtful travel agent, someone who will go out of her way to be certain that your travels are everything you're dreaming of and more, you've found her! We highly recommend Catherine Adde and give her our highest endorsement! read more

Highly recommend booking your next vacation with Maral Nazarian. I just got back from my bachelorette trip in Puerto Vallarta and had the weekend of a lifetime thanks to Maral's years of expertise and personal relationships built with the local contacts on-site. We booked a top-floor 3 bedroom panorama suite, overlooking the ocean. The 4,000+ sq ft room comfortably accommodated the entire group and was one of the most luxurious properties we'd been to. Maral takes into account the specific preferences of your trip and offers helpful recommendations. You are in great hands with Maral. So thankful and can't wait for our next adventure! read more

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Anita Kayekjian is an absolutely amazing travel agent! She organized an almost month long trip to Italy for four people traveling from different places. My partner and I from Los Angeles, my cousin from San Francisco and my brother from Mexico. She arranged flights, drivers, trains, hotels and events. Anita knew we were budget conscious, and all of our accommodations were amazing. She timed flights and trains with plenty of time between connections. We travelled very comfortably from Venice to Sorrento over the course of a little more than three weeks. We are looking at planning some more travel, and will definitely call Anita to arrange our trip! - Stacy and Andres read more

TravelStore Pasadena - view from our hotel room in Venice! - Travel Agents Near Me - Pasadena, California

Susannah Tomlin made our dream come true with a seamless trip to Croatia! Everything went off without a hitch! [[HIGHLIGHT]]She was always available to answer any questions we had along the way.[[ENDHIGHLIGHT]] I can't thank Susannah enough from the bottom of my heart in making our dream come true. If you want to visit Croatia, or anywhere else in the world, give Susannah a call! We can't wait for our next adventure and Susannah will definitely be our go to girl, thanks Susannah! read more

My agent at TravelStore thought of everything and put together the most amazing vacation for my daughter and me. I had not done a lot of travel so I counted on her to take care of all details. She did that and then some. I will never plan another vacation without Maha's expertise! read more

TravelStore Pasadena - Vacation memories - Travel Agents Near Me - Pasadena, California

We were fortunate to meet Michelle Keith through the TravelStore, Pasadena. Michelle planned our vacation. We had a lot of different requests and she fulfilled all of our requests. Michelle went above and beyond every expectation we have. She sailed through our last minute requests happily. Michelle not only went the extra mile for us, she ran a marathon for us. Everything was exactly planned and ran smoothly. Michelle even anticipated what we may have needed and had everything readily available to us. Michelle is an amazing individual. I cannot say enough about how much we loved working with her. There are no words that can actually describe how super fantastic she is. If you are planning a trip and want everything to run smoothly Michelle is the person for you. If you are looking for someone who will answer all calls and emails, she is the person for you. We will forever go to Michelle for all of our travel needs. I cannot thank her enough for all of her hard work and everything she did for us. She is awesome!!!!! read more

I wish that I could give 10 stars for the level of service and attention to detail Anita Kayekjian with TravelStore - Pasadena gave my husband and I. I contacted Anita in January of 2023 to start planning the trip of a lifetime to Italy. I gave her my budget and our must-see attractions. She went to work. I am a bit of a control freak and planner myself so to turn this over to someone else was a big deal for me. SHE CRUSHED IT! Anita ensured every detail was covered. Our first class flights were seamless, our private transportation was always early and exactly where she said they would meet us, the train transfers were exactly as described, the hotels... THE HOTELS were beyond 5 star accommodations, the private tour guides were the best in the business and knew their history, the restaurants she booked for us were Michelin rated and exceptional. The itinerary was outlined day by day, hour by hour on what to expect. Anita was available day or night via phone, email, and texts during the planning for our trip... and even during the trip I was sending her photos. She also helped us with reservations to some of her personal favorite eateries. The FOOD! Our trip was for 10 days: First stop was Rome for 3 days, then to Florence for 3 days, then to Positano and the Amalfi Coast with a stop over in Capri for 3 days. This is just the beginning of our partnership and friendship. Anita will be planning ALL of our future trips, without question. read more

Michelle is the best! I've used her for so many trips over the years, and most recently for my trip to Tokyo and Kyoto last month... everything went smoothly. Michelle makes it so easy to explore foreign places. I just give her a list of all my must-do's and she helped me so much making reservations, suggesting the order of the itinerary, and setting up transportation. She's also great at suggesting other activities if you need ideas. Can't recommend enough. Thanks, Michelle. read more

Susannah was absolutely a gem and made our trip to Nashville so fun. We were celebrating a birthday for a good friend and she made all of the reservations and plans. Everything went smooth as glass and everyone has a great time. Thanks! read more

Michelle Bokermann-Enriquez helped us with our first trip to Hawaii and made the process quick and easy. Michelle is also well-traveled and will be honest with you about her opinion based on what your specific needs, budget, travel time, etc. Would highly recommend her, and can't wait to plan our next trip with Michelle! read more

A well-deserved acknowledgment goes to travel planner, Maral Nazarian. A remarkable travel agent who combines passion for travel with excellent customer service surpassing all expectations. You planned a vacation for us to London and the Netherlands which was memorable and will be cherished by my family indefinitely! With love, Chaghig K. read more

My Mom & I worked with Maha @ the Pasadena location for a family trip to Paris. We just returned & I can't tell you how happy the 5 star service was for us. Every detail was perfect for our trip & once there our trip went off without one hiccup. Please do yourself a favor & please use this office & Maha, she's a great agent & well deserved of this review & the one's prior to mine. read more

We had such a great experience with Travelstore. Specifically with Catherine Adde. She loves what she does and it shows. She put together the best vacation for us. Belated honeymoon to Bora Bora. It was spectacular! Words can't describe, so I will post a few pics of the gorgeous scenery. I highly recommend Travelstore and I loved working with Catherine. Ask for her, you will get nothing but top notch service. We are already planning our next vacation with her for 2020! read more

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We worked with Catherine Adde on a recent family trip to London and Paris. What a delightful professional! She solved a number of complex logistical issues with grace and determination, including hustling to find us a new hotel in Paris at the last second. Would definitely use her again. Highly recommended. read more

You want to have a hooked up vacation? First start off by contacting or visiting TravelStore. Then request to meet with Susannah Tomlin. I have been here and there, but not quite everywhere... yet. I have a feeling that Susannah can make that happen for me though. I am an avid cruiser, but the family and I decided to change this years trip up and decided to go to Cancun. In the past it has only been my family, this year we were joined by an additional 10 family members. For that reason alone I wanted to make sure this trip was extra special. We contacted Susannah and all of us met with her. At that meeting, she had a resort picked out, the potential flight plan ready, and answers to all our questions. We made our deposits to hold our reservation and lock the itinerary. This happened in February and our trip was set for June. Susannah made it clear when our final payment was due and kept us in the loop with various pieces of information throughout the months between booking and travel date. She hooked us up with a link to an app that gave us up to date information on our flight and other information. It was very useful especially for travel date. As the travel date arrives... Susannah wished us a great time and we were excited to go. We had a last minute request to see what she could do for our best friend's anniversary while we were at Panama Jacks. She said she'll made it happen and she did! Our flight arrangement was perfect. The transportation from the airport to Panama Jack Resort was perfect. The resort was perfect. The vacation was perfect. It was all perfect. Susannah is absolutely Perfect. I've always had those traveling stresses for the trips I've been on before. Going to the TravelStore took that weight off my shoulders for this trip and our entire group had the most amazing time. I can't thank Susannah enough. By the end of this summer she will be hearing from me again to book our next vacation. Wherever that may be. Thanks for reading! read more

TravelStore Pasadena - Susannah was gold in planning this trip for my family! Panama Jack Resort, Cancun Mexico. - Travel Agents Near Me - Pasadena, California

Maha is a fantastic travel agent. She has helped me make travel arrangements on many occasions and always goes above and beyond expectations. In working with her it is clear that she enjoys what she does. She is a gem and I highly recommend her to anyone seeking assistance with travel plans!!! read more

Maha at TravelStore did a great job with our Turkey vacation! She got us a very competitively priced package for our time in Istanbul, Cappadocia and Antalya, we were able to get in all the activities we had planned plus more, and she was always available to speak to us when we were there even with the timezone difference. During the planning of our trip she was able to make all the little changes we needed time and time again to make sure the package fit our needs as we wanted it to. We loved our trip, and I look forward to working with her again! read more

TravelStore Pasadena - Our trip to Cappadocia in Turkey. Thanks Maha! - Travel Agents Near Me - Pasadena, California

Michelle is such a great travel agent. My wife and I were planning a trip to Santorini for a friends wedding. We were having a hard time figuring out how to plan the flights and connections to make this happen and maximize our 2 weeks of vacation. Michelle to the rescue. She was able to get an amazing fare for our flights at ideal times and it made the whole trip 1000 times better. She was extremely knowledgeable about what to eat and where to stay. I highly recommend her!! read more

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Catherine Adde is an excellent travel consultant. Just got back from Vancouver and a 12 day Seabourn Alaska trip. The hotel she found was an excellent deal and was outstanding . We would highly recommend the Shangri- La in Vancouver. The Seabourn Sojourn was truly an amazing and above standard experience. The staff, food, and accommodations were terrific. Thank you Catherine. Hope we can plan something in the future with you. Debi and Ron read more

Catherine at TravelStore was wonderful. I cold called and she was absolutely helpful. She clearly described to me how her business works, and made it easy for me to understand. If you're tired of hunting through a billion websites (that are all the same companies) to get the best deal, with no trouble, contact the Pasadena TravelStore. read more

Catherine Adde at the TravelStore was so great. I needed some special code tickets booked, and she did it for me so quickly! I sent her all the info, she did some investigating and came up with an even better flight at a great price. It would have cost me SO much more to do it myself. Very happy to have her! read more

Michelle Bokermann-Enriquez put together the perfect Greek honeymoon for my wife and I. Her knowledge and experience not only saved us some money but also helped us maximize our time in Athens and Santorini. I don't think I'll ever book another trip without Michelle. Thank you! read more

TravelStore Pasadena - Oia - Santorini - Travel Agents Near Me - Pasadena, California

Susannah Tomlin, is hands down an awesome travel agent. She planned, and worked tirelessly to make our honeymoon amazing. My husband and I decided on a New England Winter wonderland honeymoon and wanted to visit as much of it as possible. We went through 4 states, stayed at lovely, charming Bed & Breakfasts and had so many memorable experiences. Let me tell you, Susannah was ON IT, she covered absolutely everything with us, even when we changed a few things to make our honeymoon, unique and special for us. Not only was she knowledgeable, clever and fun to work with, she also made sure we had the best rooms and amenities at each place, and if the hotel offered a package she made sure we got it, even though it was during the busy Christmas, and New Year season. We did a Sleigh Ride on Christmas Day at one of our Bed & Breakfast! Thanks to Susannah we had a beautiful, stress free honeymoon. I truly cannot recommend her enough, she's a joy to work with and definitely knows her stuff on all things travel! read more

Maral Nazarian at Travel Store is the best! We have used her for 20+ years. We just returned from a trip to France, Norway and England. Maral was able to get us everything we wanted in this most hectic travel season. She arranged a greeter who met us as we got off the plane in Paris and guided us through customs like a breeze! No Waiting!!!! It was amazing. We were able to get to our beautiful hotel, The Ritz, only to see that Maral had been able to get us an upgrade. It was fantastic. We found ourselves in one of the most lovely suites in the hotel. It was all perfect! Thank you again, Maral! read more

My wife and I just got back from our Honeymoon in Italy. It was wonderful. Thank you to Aimee Weinstein for all she did to make this a most memorable trip. Her insights and recommendations were priceless. It was great working with her to refine all the details of the vacation. My wife and I will work with her again to plan our next vacation. read more

I booked with Michelle for a family vacation to Hawaii. Not only were her prices competitive to online agencies, she was able to change our airline seats so that our group was able to sit together. Plus, when we arrived at our hotel, we had a platter of cookies and milk waiting for us. In the past I have used online agencies (e.g., Expedia) thinking that prices were going to be lower. I now see the value of using a travel agent. Thanks! read more

We recently booked a trip to Greece with Maral at the TravelStore, and I literally created a Yelp account to thank her for it. We asked her to help us plan a trip to Santorini and Mykonos for two, with no more guidelines than that we are going to relax and have fun. She came back with an itinerary right away and was extremely helpful and eager to fine tune the trip to our needs. As a person that gets anxiety trying to plan even the simplest thing, having the entire trip laid out for us and thoughtfully planned was fantastic. All we had to worry about was jumping in the car/plane/boat she had arranged for us, and checking in for our next stop. As the trip progressed, it was fun to see what Maral had planned for us next. She showed us our new love, Santorini, and the greatest hotel on earth, the Altana Traditional Suites in Imerovigli, Santorini (seriously). Thank you TravelStore, and Maral for making our trip so special! We will definitely be back to plan our next adventure. read more

This review is so long overdue! But here it goes.. So back in August which was my birthday month, I had a plan in the beginning of the year that i will head out somewhere in Europe for my birthday. Comes August 2019 and i still haven't booked or done anything. So, i decided to yelp it and found this awesome travel advisors. I right away called them and Suzanna was so dear and sweet that she passed on my trip to Maral Nazarian. The communication was awesome that she (Maral) understands what i want to happen. I decided to go to their office since i wanted to meet these awesome people. When i got there, Maral has already have my itinerary ready ( Thats an A+). We just had to changed and add some extras activities and i tell you, my expectations went way beyond than i expected. Everything was soooo perfect that i don't wanna come back to reality. Maral has so much patience and she has great knowledge of the countries i want to see. Its been almost a month now since i came back and im still in European mode to this day. My friends were so envy of what i did during the trip but i told them, it was Maral Nazarian who made these all happened. Now, a few of them are planning on a trip and they asked me about Travelstore. Thank you so much, Maral! You are the governor of travel!!! You made my 2019 Birthday the best ever and its now on top of my travel adventures. I'll see you again on my next trip.. coming very soon! read more

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I wanted to use the TravelStore, I really did. I read the five-star reviews here, had not been happy with my current travel agent and was ready for a switch. So I wrote that to the folks at the TravelStore via their online form. Twice. No answer. Then did the same thing on their Facebook page. No answer. So I'm not inclined to try further, because if they're this bad at responding to an inquiry from a new business traveler, how will they respond if I run into a travel emergency and need help right away? read more

Hands down.... Maral is the best travel agent there is. My family has been working with Maral for over 12 years. She has planned multiple European vacations for us as well as our honeymoon in the Greek islands. She is very knowledgeable about every place she recommends and really gets to know her customers to help customize their travel as much as possible. We recently returned from our first trip to the Caribbean this summer (Aruba). Everything was on-point. The itinerary, accommodations, airlines and transfers were all top of the line and seamless. She truly delivers and makes sure every experience is the best. Thanks Maral once again for your exceptional service. See you on our next vacation planning. XOXO read more