Great experience at UPS. The staff member was friendly, attentive, and took great care of each…read morecustomer. She handled everything efficiently while working hard on her own--truly appreciated the excellent service.

My printer broke (again). Just like the last time my printer broke, I went to the nearest UPS…read moreStore and had the printing done. The lady who helped me was very nice. Got the printing done quickly although the UPS Store was very busy with many people shipping things.

I came into FedEx needing an important document printed on cardstock for a meeting, and Itzy went…read moreabove and beyond to help me. When the file from my email came through blurry, she took the time to fix it and make it look professional instead of just printing it as-is. The level of customer service she provided was truly exceptional. She was working by herself, yet she handled multiple customers with kindness, patience, and efficiency while still making me feel like a priority. I can't thank Itzy enough for her help. She turned a stressful situation into a great experience. She absolutely rocks!

The staff here--especially Nick--is wonderful and very detail oriented…read more I will continue to use this store My 4 stars reflect the insane FedEx phone system. It's NUTS Trying to directly call this office sent me into a exhausting phone tree spiral Here's a tip if you want to call them: Dial 8 once you get the recording and you will be directly hooked up to the door. It only took me an hour to figure it out

Jerry is the name of the guy who pretty much takes care of everything in front, and he is above and…read morebeyond fantastic! I've never seen him not treat each and every customer with attentiveness, efficiency, and friendliness. He seems to know every single person in the neighborhood! It's really nice to have a business like this in the area because then it feels more like a community to call home despite LA being a big sprawling and transient city.

Literally the nicest shipping place I have ever been to. The owner is beyond helpful. I needed a…read morehuge box and instead of selling me an expensive box he had a used one that he gave me for free! They have a good supply of everything you need. Definitely recommend!!

Last week I was racing out of town to get to my son who is ill. I ran all over Santa Monica trying…read moreto find the right place I was supposed to mail a package that only had a QR code and had to be mailed. I'd been 3 places. I was about to cry. When I went in Postal and More they went above and beyond to try to help me. They showed me how to do it and then actually did it for me. They saved the day. It meant so much to have someone come thru for me in that moment. This shop is a class act. Thank you so much Postal and More! You rock!

Great service and convenient. Excellent and knowledgeable staff. Easy easy and affordable.read more

So much better service than the one in front of UCLA and with a parking lot. Going to come here…read morefrom now on. Note: The parking spaces are small, so maybe not ideal for big vehicles.

genuinely hate leaving a review like this, and I honestly regret having to do it, because the two…read moreguys working the counter have always been nice to me. But the owners/management have taken this store in a direction that feels unfair, confusing, and completely unresponsive -- and I can't recommend this location at all. I've used this UPS Store as my mailbox / package delivery address for about two years. Before I chose them, I checked other UPS Store locations in the area. This one is more expensive, they're not open on Sundays, and the parking is bad. I still chose them anyway because I needed Sunday access and privacy. After I asked a lot of questions, they finally allowed me to use a fob so I could access my mailbox on Sundays. Once that was set up, everything was going smoothly and I was planning to be a long-term customer -- like 10-20 years. Then out of nowhere, the store started sending me emails constantly (daily) saying I can't receive more than about 4 packages per month (it may be somewhere between 4-8 depending on what they're calling the "limit") and that I'm "over my limit" and will be charged an overage fee for every package over that number. That's ridiculous for a paid mailbox service. Even something basic like ordering a few items (example: a few boxes of stamps) could put you one package over and suddenly you're being charged extra. The biggest issue: I never signed any contract or document agreeing to an overage fee or a monthly package cap. No one explained this at signup, and I was never warned that they could suddenly start charging me additional fees per package like this. It feels like they just made up new rules after the fact and are trying to hold me to them. What made this go from frustrating to unacceptable is the complete lack of response. I've tried to resolve this the normal way: * I went in person * I called * I emailed the manager multiple times * I sent messages repeatedly And I received no response from ownership/management. None. This has only gone this far because I kept trying to communicate like a reasonable customer and it's like talking to a wall. I also paid for mailbox service because I do not want packages delivered to my home. I don't want anyone knowing where I live, and I don't want my items stolen. I always pick my packages up quickly -- same day most of the time -- except recently I had back-to-back surgeries and I literally can't walk normally right now, so I couldn't pick things up as fast as usual. During this period, I had situations where the store said they didn't see my packages, and then later I received a late pickup notice. That is incredibly stressful when you're paying for secure delivery and already dealing with medical recovery. At this point, I'm not just upset about the money -- it's the unfairness and the uncertainty. If a business can change terms midstream and then ignore every attempt to discuss it, it puts customers in a terrible position. I'm now sitting here wondering: if I renew next year, are they going to come up with another new set of "rules" and fees again? And if I leave, I have to change my address on everything -- which is a huge hassle because I already updated this address everywhere specifically because I planned to stay with them long-term. I truly regret choosing this store. The front staff are kind, and that's why it's sad to see it handled like this by the owners. But between the surprise overage-fee emails, the lack of any signed agreement for these fees, the ongoing confusion about packages, and the complete non-response from management, I cannot recommend this location. If you decide to use this UPS Store, get every single policy, limit, and fee in writing upfront -- because they may change things on you later and you may not be able to get anyone to respond.

I was here recently for the first time to drop off some shredding…read more The female employee that assisted me was very helpful. It was reasonably pricedc for the shredding, as I had several coupons that she gladly accepted. It didn't take long & I was on my way. All in all. a pleasant experience at this location.

I cannot recommend Kim and Greg more highly! They have helped me on multiple occasions and have…read morejust been wonderful. I had to return several packages today and they made everything so quick and easy for me, and had so many other customers to deal with, I am truly grateful for their services and will keep coming back as long as I can. Thank you, Kim & Greg!

The reason for this good review is that there is one very good associate at this location named…read moreGeo. He is kind, patient, intelligent and responsive. While there are other helpful associates over the years I have found them to be a mixed bag, mostly efficient and helpful but sometimes impatient and sarcastic.

This location has been around for a really long time and for me has been a really dependable way to…read morebe able to send packages and returns easily or make copies when I need them that won't break the bank. Andrew who helped me with my package gave me advice on what to use so I didn't have to pay for an extra box. I appreciated his customer service and honesty and helpfulness! Parking lot to the side of the entrance on the right or metered street parking.

Wow! What great service and super efficient. Came to mail my taxes and Jeffrey was really helpful…read moreand friendly. Was in and out in 10 minutes or less right before tax deadlines which I was very impressed by! Would recommend for any shipping needs.

Terrible service and attitude. Expensive. Parking awkward. Wouldn't use again. Don't seem to…read morewany customers to come back

A wonderful experience indeed…read more I called in advance and walked there before my evening excercise to send my son's laptop in for diagnosis and repair. All I brought was the laptop itself and Ms. Lisa was courteous right from the beginning to assist me with printing, packing, sealing and everything else. I used FedEx box to pack for free with her kind instructions. After all was set, the shipping label printed out from their printer should have cost $1. But amazingly and kindly, Mr. Dan just waved is hand and said not to worry about it. I did have $1 in my pocket. My printer cartridge was mulfuctioning for no reason before I went. I was ready to pay and making sure they could print labels. This nice gesture warmed up my heart for the cold weather. Mr. Dan and Ms. Lisa are a nice couple working together there. It may not look fancy outside (actually a bit run down from outside), but it is actually very warm inside with their energy and service attitude. Ms. Lisa was asking the UPS guy whether he needed a bottle of water to go, which surprised me because that was my first time to hear such kind of thing. It shows that she is just genuinely nice and a joyful person. I did not know why I chose this one out of so many options for no reason. This is by far the best FedEx/UPS/USPS center I have ever been to. And this experience is also the best part of my day today. What a wondeful experience to meet these beautiful couple out of nowhere. As I walked back, I purchsed 2 lottery tickets and hoped to extend the blessing today. What a wonderful day today! I came again just now and realized that they don't work with QR code. You gotta go to FedEx shipping vertex in 4107 Marina del Rey.

If you want service? Avoid this place! When I entered, the 2…read morefemale employees were in deep conversation. I waited at the counter. The employee asked me what I wanted, I told her I needed a Label printed for Fed Ex she said I should go to the Fed Ex in Marina del Rey. She then said oh the bar code is not working. I went to the Fed Ex store on wilshire. They printed the Label in 2 minutes & took my package. Yes the Bar code worked!