My printer broke (again). Just like the last time my printer broke, I went to the nearest UPS…read moreStore and had the printing done. The lady who helped me was very nice. Got the printing done quickly although the UPS Store was very busy with many people shipping things.

I've been to this store several times to mail packages…read more The staff have akways been pleasant, professional? & responsive. It's always a relief to get a package mailed promptly. There's always plenty of parking in this shopping center lot. All in all, a good ongoing experience at this store.

This place is amazing and everyone is very nice. It is always very clean and they try their best to…read morego very quickly and are extremely helpful. Josh has always been amazing and helpful. I have been coming here for years. I come here to ship and to print things. They have accessible parking down below making the experience great.

Maya is an absolute rockstar. She was working all alone on a busy Tuesday morning juggling a dozen…read morecustomers solo, and with grace and patience! Whomever didn't show up to work owes her a heartfelt apology and pay for Maya to have a very nice lunch!

This is either my fourth or fifth mail box vendor in the past ten years (I keep blowing my witness…read moreprotection cover and have to move a lot). Though this store lacks a lot of the thrills and pump of other similar businesses (such as greeting cards, knickknacks, keychains...), If you want a place to get mail and send mail, and even a fax or two, this is the place. The owner, Jerry, is very friendly, always greets me by name and helps me with my shipping and receiving needs. Would the place be improved if they offered greeting cards, scented candles, those small license plates with your names on them, or maybe even those flashlights that are the size and shape of credit cards that you can keep in your wallet? I don't think so. They do what I need and they do it well.

I would not recommend this company. We were charged $350 for international priority shipping (which…read morewe later found should have cost closer to $200), and when the package went missing, they were completely unhelpful. They claim to have direct connections with a FedEx representative, but that clearly wasn't true. We were told for days that they couldn't reach their "rep," yet we were able to get through to a FedEx manager ourselves on the first call. We ended up doing all the work, calling FedEx, opening cases, and tracking down information while receiving little to no meaningful communication from the shipper. Throughout the process, we were given conflicting information from different FedEx representatives. At times we were told the package wasn't lost, that it might be delayed, or that there could be missing paperwork. Meanwhile, this company quickly jumped to saying the package was lost without showing any real effort to investigate further. Even worse, FedEx informed us that the package had been "under search" for over a week and that these updates had been sent to the shipping company, yet we were never notified. This package contained special and irreplaceable items, which makes the lack of care, transparency, and urgency even more unacceptable. They completely mishandled the situation and left us to clean up their mess. Save your money and go directly through a major carrier.

Great service and convenient. Excellent and knowledgeable staff. Easy easy and affordable.read more

Last week I was racing out of town to get to my son who is ill. I ran all over Santa Monica trying…read moreto find the right place I was supposed to mail a package that only had a QR code and had to be mailed. I'd been 3 places. I was about to cry. When I went in Postal and More they went above and beyond to try to help me. They showed me how to do it and then actually did it for me. They saved the day. It meant so much to have someone come thru for me in that moment. This shop is a class act. Thank you so much Postal and More! You rock!

Super friendly staff. Service is fast and efficient, and the staff go out of their way to make sure…read moreyou're getting what you need. They are a throwback to another time where customer service actually mattered.

genuinely hate leaving a review like this, and I honestly regret having to do it, because the two…read moreguys working the counter have always been nice to me. But the owners/management have taken this store in a direction that feels unfair, confusing, and completely unresponsive -- and I can't recommend this location at all. I've used this UPS Store as my mailbox / package delivery address for about two years. Before I chose them, I checked other UPS Store locations in the area. This one is more expensive, they're not open on Sundays, and the parking is bad. I still chose them anyway because I needed Sunday access and privacy. After I asked a lot of questions, they finally allowed me to use a fob so I could access my mailbox on Sundays. Once that was set up, everything was going smoothly and I was planning to be a long-term customer -- like 10-20 years. Then out of nowhere, the store started sending me emails constantly (daily) saying I can't receive more than about 4 packages per month (it may be somewhere between 4-8 depending on what they're calling the "limit") and that I'm "over my limit" and will be charged an overage fee for every package over that number. That's ridiculous for a paid mailbox service. Even something basic like ordering a few items (example: a few boxes of stamps) could put you one package over and suddenly you're being charged extra. The biggest issue: I never signed any contract or document agreeing to an overage fee or a monthly package cap. No one explained this at signup, and I was never warned that they could suddenly start charging me additional fees per package like this. It feels like they just made up new rules after the fact and are trying to hold me to them. What made this go from frustrating to unacceptable is the complete lack of response. I've tried to resolve this the normal way: * I went in person * I called * I emailed the manager multiple times * I sent messages repeatedly And I received no response from ownership/management. None. This has only gone this far because I kept trying to communicate like a reasonable customer and it's like talking to a wall. I also paid for mailbox service because I do not want packages delivered to my home. I don't want anyone knowing where I live, and I don't want my items stolen. I always pick my packages up quickly -- same day most of the time -- except recently I had back-to-back surgeries and I literally can't walk normally right now, so I couldn't pick things up as fast as usual. During this period, I had situations where the store said they didn't see my packages, and then later I received a late pickup notice. That is incredibly stressful when you're paying for secure delivery and already dealing with medical recovery. At this point, I'm not just upset about the money -- it's the unfairness and the uncertainty. If a business can change terms midstream and then ignore every attempt to discuss it, it puts customers in a terrible position. I'm now sitting here wondering: if I renew next year, are they going to come up with another new set of "rules" and fees again? And if I leave, I have to change my address on everything -- which is a huge hassle because I already updated this address everywhere specifically because I planned to stay with them long-term. I truly regret choosing this store. The front staff are kind, and that's why it's sad to see it handled like this by the owners. But between the surprise overage-fee emails, the lack of any signed agreement for these fees, the ongoing confusion about packages, and the complete non-response from management, I cannot recommend this location. If you decide to use this UPS Store, get every single policy, limit, and fee in writing upfront -- because they may change things on you later and you may not be able to get anyone to respond.

I like this UPS store as it is very convenient and the closest to me! I usually use UPS to drop off…read moreitems I have already packed and all I usually need is the drop off receipt. Lately, I have not been having problems as the service you get usually depends on who's working. Before, there was this worker and if you happen to go a little closer to the closing hours, he won't provide a drop off receipt. I remember asking why every time and it's because it's usually the sam response which is, no more paper. Having paper in the morning(s) but not near closing time screams just laziness to me. Thankfully, I haven't seen this old guy in a while. The workers now are much more nicer and definitely provide more value to my experience at UPS. Still, I wouldn't be lying if that old worker ruined my experience at this store. It would come to a point where I would go to a different UPS store just to get better service and a drop off receipt in general!

Every time I step foot in this UPS location, I always ask myself why I come back. Every single…read moreemployee I've come into contact with is rude for no reason. It's like the job qualification is to be an a$$hole.

This location has been around for a really long time and for me has been a really dependable way to…read morebe able to send packages and returns easily or make copies when I need them that won't break the bank. Andrew who helped me with my package gave me advice on what to use so I didn't have to pay for an extra box. I appreciated his customer service and honesty and helpfulness! Parking lot to the side of the entrance on the right or metered street parking.

I have been coming here for close to 20 years and have never had a negative experience. I have used…read moretheir shipping and passport photo services, and the employees have made it easy and are always pleasant. I think this is a great location.

Terrible service and attitude. Expensive. Parking awkward. Wouldn't use again. Don't seem to…read morewany customers to come back

Wow! What great service and super efficient. Came to mail my taxes and Jeffrey was really helpful…read moreand friendly. Was in and out in 10 minutes or less right before tax deadlines which I was very impressed by! Would recommend for any shipping needs.

If you want service? Avoid this place! When I entered, the 2…read morefemale employees were in deep conversation. I waited at the counter. The employee asked me what I wanted, I told her I needed a Label printed for Fed Ex she said I should go to the Fed Ex in Marina del Rey. She then said oh the bar code is not working. I went to the Fed Ex store on wilshire. They printed the Label in 2 minutes & took my package. Yes the Bar code worked!

There good but highly charge for every little thing outside there scopabilty also I sent my mom a…read moremother's Day card last year I was late so I used there mailbox for our going mail it took 8 weeks to finally get it to her other than that shipping of package is awesome in every way they nice people who work there and help in every way as long as u have buck in your pocket