Called today and Yee answered the phone about a poster tube…read more Yee was very professional and polite. She said she had one and if i lived close by I can take a look. 10 mins later she showed me the triangular flat poster tube, it was initially bigger than we expected but we also didn't know our dimensions. Yee gave us a great idea about cutting the cardboard. Yee was courteous and friendly. Thank you so much, Yee!

Conveniently located with super quick and always friendly service. My go-to for simple package drop…read moreoffs and have never had to wait too long or even at all. The shared plaza parking seems to get crowded so I just park off the street and walk up.

Formerly a UPS store. They will accept packages with a prepaid label, but not with a QR code.read more

They don't ship certain things like returns which is odd because I wanted to ship phones back l to…read moregoogle had prepaid ups labels he said no go to a ups store.

I always like to know where local UPS Stores are for my Amaon returns. This location is in the…read moreRosemead shopping center so it's ideal if you're running errands with a Target next door as well as a PetSmart around the corner. Pretty easy to get in and out when it comes to Amazon returns.

Restrooms: No restrooms here. If you do need a restroom, you can go inside Target…read more Wait Time: Depending on the time you go, you might see a lot of people try to send out their packages and do returns. I've seen times where a line is formed out of the shop. Not fun waiting outside in the heat when summer comes. They also have a self service kiosk. Location/Parking: Located in The Square plaza next to Mountain Mike's Pizza. Parking can be found in the shared lot. Ambiance/Decor: Not much ambiance. You'll see plenty of packages getting ready to be sent out. but they do try to make the place clean and clear pathway to the register or kiosk. Experience: I've been to this location many times to return my amazon packages. The staffers are friendly and don't give me a hard time for returning packages often. Not my fault I have buyers remorse. :)

Stopped by here yesterday afternoon to drop off a FedEx (Target) return package, the guy who help…read moreme was friendly and fast. I'll be coming back here for future deliveries / returns. Parking available in front, but was busy when I went, so I parked on a side street and walked.

First of all, their 626 number is not working. There is no way to leave them a message. Second, I…read morewent by today and they had a note on the door "be back soon"...went by 30 minutes later...still no one there and no answer or availability to leave a message on their phone (this was around 3 or 330 pm today.) I called their phone number but "their voice mail" wasn't working. there was a note that they had no packages going out for Amazon today to what? they just locked up? -- soooo any customers picking up Amazon packages were simply "Sorry out of luck." Additionally I had one other thing sent here a few months ago from Amazon and they couldn't locate it back then. Terrible. Took them 30 minutes to find my package in the back. I will not have Amazon deliver on this location. again. It has not worked for me.

One key note: If you need counter service, they are not fully open all day. As of Dec 2024, they…read moretake a lunch break in between from 2-3pm, so avoid that time if you need mailing service help. That being said, very nice place to get your shipping needs covered! The woman working the front was very nice and prompt in helping with my package. No line either which is nice. If you live in the area, recommend!

It's ok for the Amazon and UPS service it's just a mailbox place it's quick in and outread more

Efficient, friendly and smart. Rose and her staff have always gone the extra mile for us, and it…read moremakes a huge difference. Also open on Saturdays, so you never wait till Monday for your mail. All-around great service.

*update* my packages were sent out wrong! Ugh…read more I had the worst experience at this location and I will never return. I went here 2 days ago with my fiance to drop off my Vinted go order and the lady working was beyond rude. (Unfortunately didn't get a name but she was a Hispanic mid aged lady) First, she had a problem scanning my item; told me maybe they didn't pay, I should reprint labels because I probably didn't print them right etc. (weird cause I never had any issues before when I came here and got helped by someone else but I went with it cause what do I know) she re printed my labels rudely, was lazy and handed me to put them on the packages "properly" since she said I did it wrong. She then Scanned, said it wasn't working again and she had no idea to help me. So then I googled what to do while she walked in the back room to attend to her kids who were playing and doing homework while she worked upfront. I was so confused and frustrated that Online said to try another location so, I left. Went to another location 10min away- they were closed. Checked my email and all my packages said they were scanned into the system and ready to ship YET I had my packages with me. I immediately called the lady back to tell her she scanned them in and she said "oh yeah someone else had a problem after u so just come bring them back they should be fine",, "it's a system problem and I shut down the systems to reset it." I came back less than 10 min after I called at 5:43pm and they close at 6pm. The door was locked!!! All lights off!! I called 5 times and she forwarded my call each time. I stood outside banging on the door for over 6mins . We could hear and see her kids running around in the back in the dark. She finally arrived at the door after banging on the glass door and calling over and over and said "oh sorry the door automatically closes after a certain time" took my packages, smiled, and walked away back inside; yet the open sign was off, all lights off, door locked etc more than 15min early til closing time after she knew I was coming back to drop off packages. She doesn't seem like she likes what she does. Working in customer service is not for her. She made my experience horrible. horrible customer service and wasted my time. I will not return to this location. I will instead go down the street to San Marino. I could of got in trouble with Vinted and could of been out of money if my packages didn't get delivered properly, this wasn't cool and she had no idea to help. Training staff to help customers efficiently is very important and also to be welcoming and kind!!

The morning shift guy is great, always helping, Great…read morecustomer service, the store is neat and clean Highly recommend

Wendy and Steven were very helpful in helping me to ship an item that I sold online. Sadly the…read morecustomer had a USPS PO Box, so I was unable to ship the item through their service. Even when this happened, they still went above and beyond by providing me free used box and the fillers! They are too nice! Will definitely return to them whenever I have FedEx or UPS shipment.