If Betty Is your clerk don't bother. She will nit pick everything you do with your package. She made three people a head of me redo their mail/packages. On top of that , her condescending attitude was a huge discomfort. She thinks she's queen of the stamps. After my second time coming back up online because she told me I could do a certain shipment rate , she went back on her word and told me I had to repackage the whole thing. Throw this whole old lady out . As she continue to lecture , I proudly walked away from her mid conversation. read more

I am happy that this post office is in this location. They used to be by Danny's and parking was hell. Parking is so much better now. They have a parking lot shared with Subway,but the customer service could use a lot of improvement.There is an Asian lady always bitching about work. She has told us "please call my boss and complain. too much work...nobody help". While the line is piling up, we are not in the mood to hear you bitch. I have a Po box since mail delivery in the area sucks. I was hoping I would receive my mails. I am happy to report "I am not sure". I get mails from different people in my box. I have had this box for several years. When I tell the staff, "my box is always full because I have other people mails". They don't apologize. They just said "it happens. I will put an extra note outside your box". This does not correct the situation. The hours are terrible. I can never get to my Po box before work or after work. I am limited in my options so I will have to live with this poor customer service/situation. Hours of operation M-F 9-5pm Sat 9-3pm read more

Slow, slow,slow. I know it's COVID season but this is ridiculous. Hours say open during 8:30am -4pm but really don't open until 9am. And only have one person in the office. The post offices in Pasadena have been so bad lately at hours they open and operate that I go to completely different city now to mail packages because I'm small business trying to mail orders and this kind of service is getting annoying and old, stop blaming everything on Covid, it's just lazy service. read more

I'm pretty sure that this post office is probably one of the most pleasant ones that I've been too. It's small with four windows for the clerks and every time that I have come here, they've been at least 3/4 staffed. That being said, the lines always move quick, which is what I want when I need to get in and out with my parcels. The clerks I've dealt with are surprisingly nice and upbeat, which seems to be an anomaly in their line of work. The down sides are that they are only open until 5pm Monday - Friday. There is also only one pick up time, which is at 5pm, so if you need something to be sent out the same day, I've recommend hitting up the other post office due a half mile west on Colorado Blvd that has an earlier drop time. Street parking only. read more

This is the best Post Office in Pasadena great staff, knowledgeable and helpful. You WILL NOT find better staff than Esther & Ken. Thanks so much. read more

I don't know what George M. is talking about, they have TWO stamp vending machines. Maybe he didn't spot them? The building is huge, and it's a landmark. I love the smell of this place, it smells like carbon paper. Mmmmm! These guys usually do a good job, I've never really had a problem with them, it's usually the people that are the morons, when they go to the post office. As in my other review of the post office on Lincoln, you would think that no one has ever mailed a goddamned package before in their life! Standing behind someone that has no clue is about as grating as being behind a person at the drive thru asking what kind of fountain drinks do they have, when it's clearly marked on the menu! *calms down* Also, as child, I would entertain myself while mom's took care of her business. The inside is huge, so there were always things to do...and not to do. Like opening doors that said "do not open," etc.... Oh, and in addition to vending machines, they have a really automated postage weight/scale/dispenser for easy use. It's a blessing, I just wished those had the media mail option. Some people still can't figure that thing out. I gotta bring my camera next time I'm here, I love Pasadena landmarks. read more

This small post office is my least favorite of all post offices. Most people that work here are all awesome, but there is one woman in particular that ruin the experience for people. I concur with H N. that there is a mid-age African American woman who is rude, mean, and I must add, lazy. Once, she actually let an entire line of people wait while she reads her Ikea magazine. (The line was out the door!) While she got to me, she had the nerve to show me the Ikea magazine and ask me for my opinion. I was livid. I have no idea how this woman manages to keep her job but she should be fired. I've never had a good experience with her. There is another heavy-set white woman whom you have to catch her on her good days. On her good days she's fine. Also, her pet peeve is people not signing the back of their credit cards. If it's not signed she won't accept it, which is ridiculous. However, she'll accept the card if you just sign it in front of her. The African American woman is so angering that sometimes I avoid this post office and drive all the way to the Lincoln post office just to avoid her. Also, parking at this post office sucks. read more

I'm not one to write a yelp review but this was horrible customer service. I came in and waited for 45 minutes. I needed to ship something out and purchase stamps and the lady told me to step aside because they don't print things out, and I need to write an address (no problem). But she asked me to step aside while she helped someone else, even though writing the address would take me 15 seconds. After waiting for 45 minutes, why would I step aside to write out an address that would take less than 15 seconds? WHY? I felt discriminated against because of my age. If I was a grown man would I be asked to step aside? ABSOLUTELY NOT. So then, I asked her to help me with my other order, which was buying stamps and she was annoyed that she had to help me. She also told me to use the card I used last time to save time to input an email address for the receipt. But I wanted to use another card, so I didn't appreciate being talked to like that either. I may look 18 but I'm 28 and this really ruined my morning. read more

I'm not one to hate on government workers. It would be challenging running something where you have to listen to an entity that knows nothing about business but still function like one. However, these workers are rude. One woman harassed me because I was using a business card. I have my business card, my boss's, the letter of authorization saying in legally allowed to use it and my driver's license. For most business that is more than enough. I understand my name is not on the card so I have to bring all these things with me when I use it. But she questioned me for at least a solid 5 minutes. I told her if she doesn't accept it that's fine but she kept questioning me and slowing down the line. The line is always long and it takes forever so this didn't help. RA even worse around the holidays. I only visit this office now when I'm just dropping letters in the slot. read more

Aside from parking, I don't usually mind this post office. Two male employees are usually respectful and answer all of my questions. Today I learned that one employee needs to learn some matters and watch her attitude towards customers, not yell at someone to throw me aside. She told me "you need to move" and she had previously given me attitude earlier. So I told her she could ask politely and she started bickering at me through the entire store and she told someone to "throw me aside and knock me over" for talking to her for that. Not coming back here again. But might I add, I still respect the other employees who have helped me for my previous visits. read more

A place like post office can mostly be based on service. If you want BAD service. * I rate 0 stars!, negative stars! * Go to the African American mid-age lady ( not the other lady older than her). She's really mean & rude! COMPLAINS to the customer non-stop! ok, so I don't have my envelops closed, that's because I need a money order, & I can't put the money order in until I buy it at the post office, correct?! but her non-stop complaining to me for being " not prepared" had made me forget about my money order!!.. so yeah I had to make another trip ~ this time the lady that help me was super nice. that's the only reason they get 3 stars overall. The first lady should quit!!!! if she doesn't like customer service she shouldn't work in it! read more

The lines here get crazy during lunch so try to come either earlier in the day or later in the afternoon before closing time. Overall I'm just glad there's a post office so close to work in case I need to mail anything. read more

I LOVE THIS PLACE so much my printer stopped working and I am happy to hand write and drive in to see them. And I sell off Ebay. They are pure joy and happiness. Ken, Esther, Kay are some of the most wonderful people this world has to give. I think that postal workers in general deal with so much and to have them give so much love is really remarkable. No many can put up with the job requirements while still inspiring humanity to be better. Their kindness gives life meaning as how the world should be. read more

I had been going to this post office for over a year, initially to buy stamps / postage / etc until I noticed there was a part of the counter dedicated to dropping off packages already with postage purchased. So I started buying tracking online to avoid the line. I have been dropping off packages on the same counter for months. Today I walk in, immediately to be yelled at by an Asian-American employee, Betty, screaming at me in front of a crowd of people to put it in the slot in the lobby. I'm not sure why she feels the need to scream at me when Ive been dropping it off in the same place with no problem for months before and hadn't been informed at all about a drop off slot. The packages all go to the same place. I've seen her yell at/argue with multiple customers before. Once, she held her index finger up to me when I was next in line so she could gossip about another employee to her coworker for three minutes. Seriously, this lady has issues and it's beyond unprofessional projecting them onto customers. Never coming here again. read more

I have a good friend who uses this facility to send us materials that we use for various rehabilitation events in AR. He sends us a package it always arrives in a few days and in perfect Condition. I wish all post office were as thoughtful as this one Please keep up the great work read more

I have been trying for 2 weeks to speak with someone about how to close out my P.O Box. No help from the employees, first I was told that I would receive a call back. Then they said go online I have a customer and cannot speak with you. What kind of post office service is that? I live out of state now and just have two simple questions and one request. read more

I know most post offices are under staffed but what the heck! There was literally only one person working there! Seven people in line, including myself. I would have given this place one star but that woman at the counter was very helpful, friendly, and working her hardest. I'd probably avoid this place unless you are not in a rush and are on foot. I should probably mention that parking is street parking, and since this post office is on Colorado, there isn't any street parking. read more

I was in Pasadena to see a friend and on the way I remembered that I had to send off a package, so I stopped off at this Post Office. There were a few people in line, however, the clerk person kept the line moving I thought must faster than other post offices I have ever been to! When it was my turn, the clerk was smiling and very very nice in helping me mail my package! She suggested that I should send my package by priority as I wanted good fast service, she even suggested Express mail, however, I didn't need it to arrive that soon, but it was good to know. The clerk asked me if I needed any stamps, I am so glad she asked me that as I totally forgot that I did need stamps, how thoughtful!! I bought a couple of book of stamps. I asked her name, Esther, is what she told me. If the post office had more Esthers in their post offices, they would have more happy customers!! Thank you again for your great smile and excellent customer service Esther!! read more

The woman working there was SO RUDE! I accidentally used a priority mail sticker instead of a normal one and I didn't realize that it would cost me an extra $30 because I did that and so I was just going to take the sticker off and write the address with a sharpie on the box or something but she said "no that's the price you have to pay you already used the sticker". She acted like the sticker itself cost the extra thirty dollars and I couldn't possibly take it off. I told her well can I just take it off and change it, I would be willing to pay the 5 cents that the sticker must have cost, and she got very snappy at me and said she didn't have time for that. I'm a stereotypical broke college student who can barely afford to eat let alone pay an extra $30 to ship a package I was almost in tears by the end of that interaction. I will never be going back there and I think from now on I will be using UPS. read more

Line was too long, one of the clerk answers her cell phone and was gone for 10 minutes. Horrible customer service.

Went to drop off a prepaid package. The older woman working there (Betty I think?) was very rude, condescending and negative, not only to me but to 2 other customers in line that I witnessed. Not a good experience (not that going to the post office is the highlight of anybody's day) but it's very unnecessary. read more

Great customer service today. But the line is always very long and there is NEVER any parking! I hate coming here but I have no idea where another one (WITH parking spaces )is. I drove around for 20 minutes then paid $2 for parking behind the Indian restaurant across the street! Gad I hate the parking around here read more

Went to drop off an IRS letter. The older woman working there (Betty or Jane I think?) was very rude, condescending and negative, not only to me but. Not a good experience, and plus my letter did not reach the destination, i have to waist a time to track it for several times and still didn't get any results. There are a confidential personal info with my ssc in this letter, this is not best place to use. read more

I don't know what's going on here but this is the slowest post office I've ever been to. I waited in line for 25 minutes and all I needed was one stamp. It's Christmas week and they only had one employee during lunch time. This was my second attempt at this post office because I had a similar experience the first time. I understand this is a busy time of year but my first experience was months ago. I'm guessing this is a year-round thing. Avoid at all costs unless you have 30 minutes of your lunch break to waste. read more

This place is constantly understaffed. I've never been here when more than two people have been working and 90% of the time it's only one person. I've visited during lunch hours, in the morning and even at the end of the day and it's the same. Long lines, average service and three empty counters where so much potential could be. Geez. read more

This Post Office sucks. There are no stamp machines. Which means you have to wait in line to buy a First Class Stamp. Makes you want to pay all your bills online. read more

This is your basic post office with a couple of windows open during regular business hours. It's a mess during the holidays (as one would expect) but A-OK. Parking in the back through the alleyway. read more

I stopped coming to this post office because of a lady named Ruby. She was the most awful and unhappy person I've ever met. But today I found out that the old crew is GONE!!! I met Lori today and she's the most nicest and pleasant lady! Now that Ruby is gone, I can come back to this post office... It's the closest to my home. I was going all the way down to orange grove because I hated coming here due to Ruby's horrible attitude... Now I can come back to this location and know I'll be greeted with a smile! Thank you Lori for taking over! read more

The worst post office I've ever been to. Not helpful and the old Korean lady was yapping her mouth and talking nonsense and negative stuff the whole time. Unhelpful and tried to rip us off. I'm never coming back here again. read more

About as good of an experience as you can hope for from a post office. Parking is a pain in the butt though!

Why hasnt it occured to them to open more windows during busy hours?! There are 19 people in line and 1 employee taking her time! This is ridiculous! I shouldnt stand at the post office for 50 minutes! read more

DO NOT GO TO THIS POST OFFICE! Like many others on here, I too had a horrible experience with the middle-aged black woman named Ruby. She is nasty, unprofessional, hot-headed and quick to pick fights with customers. It's an absolute miserable experience that I would not wish on anyone. read more

i usually come to this post office three times a week. each and every time the staff is very friendly and courteous, thinking customer for waitng when waiting . esther and ken are very helpful, professioal and efficient. they are always very pleasant and willing to help me. i really appreciate their great service. read more

The postal worker who helped me at the counter was very very nice. Lines weren't long when I went in around 10am. Only thing is my package got to it's destination 3 days later than promised, not sure if this post office dropped the ball or someone else did along the way. read more

This USPS location is a Great place to ship , Esther and Ken are very knowledgeable, helpful and Great attitude, I have been shipping here for past year 1/2 and never had any issues , over 400 packages shipped from this location, no matter what time I was here or how busy they are , I noticed they treat every customer with the same smile and make everyone feel comfortable and at ease , the service is absolutely amazing, I highly recommend this location, Big Thank you to Esther and Ken for making shipping so easy , Thank you read more

Multiple lost packages, no one answers the phone, no help in person. I just have to have all my ordered packages not delivered using USPS. read more

You want to be disappointed? Have this place service your needs. They don't fail at failing! This dump sucks!

Seriously the best post office I have been too! The employees are very efficient and work fast. Even during the holidays you are in and out of there in no time! We have a p.o box there so I go there Regularly. read more

Only one person working behind the counter. The rest are doing god knows what in the back. The line is always out the door. The workers are nice but nice doesn't move the line. Expect to be here for well over 15 minutes. read more

First time at this post office and it won't be my last. Lori definitely has the right attitude to work here, extremely friendly! And she doesn't even fake it or force it! She was so helpful! And as I waited in line she made conversations with everyone she helped while working fast to get the line going. She also gave you all the information you need to know for the package that would be the most convenient for you! Thanks Lori! read more