I find this Post Office the central point of mail for the Pasadena area. I was so afraid that it would be in the fire burn area last year, but am happy to see the building untouched. There are many ways to send mail there and the location has Mail pickup a little earlier and later than other Post Offices. read more

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Walking into this place feels like entering a live-action social experiment where patience goes to die. Line? Not a line but a full-blown pilgrimage. You start inside, then get promoted to the outdoor expansion pack because apparently square footage is optional here. By the time you reach the front, you've aged emotionally. Staffing situation: one employee holding down the entire operation like it's a one-woman Broadway show except the performance is titled "Please Wait... Forever." Every window moves at the speed of dial-up internet in 1998. You could mail a letter and receive it back before your turn gets called. Will call? That's not will call. That's won't call. Packages go in, but retrieving them feels like trying to access a hidden level in a game with no instructions. And let's talk about the atmosphere. A fascinating mix of confused customers, restless energy, and a few random characters just lingering like NPCs with unfinished quests. Highlight of the visit: being told nothing, slowly. If you're planning to come here, bring: - Snacks - Water - A folding chair - Possibly a will and testament On the bright side, if you survive the experience, your patience stat will be maxed out for life. read more

Came here during their normal PO Box/lobby access hours and they were closed early AGAIN. Groups of people were showing up and bewildered why they were closed early. Management needs to straighten this out. read more

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Useless!!! 5:12pm, u call after reading the reviews to ci furn someone is there so I can pick up my mail and I get a recording saying I have reached them after business hours, nund you it's 5:12pm. I am thinking, jeez, this shit show really is a complete shit show. God help me since I need to pick up my mail and it seems like this is going to be a battle.... The post office across the street from where I live in Colorado Blvd across from Paseo Terraces is SO great and amazing and the gentleman who is always there, a soft spoken, handsome, well informed ray of sunshine, I just figured all post offices in Pasadena must be pleasant like this one. I guess this one is a rarity. Who is responsible for these shit shows? Is it the post master general? Who is it? Obviously the post office on Lincoln and Orange Grove must have a shie in with someone bcuz it seems like they are running that location any which way they want. I had to make sure I wasn't hallucinating and I was indeed calling before 6om and getting their message about the post office being closed. I'm not even going to attempt to go there today. I have a feeling things are not going to go well. I'll just wait until tomorrow and brace for the worst. read more

So, let me paint you an image so you can see how ideal my day was before coming here. I came here early in the morning, as soon as I woke up from a refreshing and comfy 8 hours of sleep. Today, I also only have to work half a day (and remote). Most things in my life are going exactly the way I want them to. So with that eager and overflowing optimism and positive attitude is how I approached the task of sending a medium-sized box using this USPS location. Most people here leave 1 and 2 star reviews, and it is understandable: no one comes to the Post Office because they want to, but rather because they have to. They also come after a full day of work, when it's the most crowded (when I went, there were barely any people there), and they come with lots of packages or when the employees at the window are the most exhausted, so the 1 and 2 star reviews have a bit of a biased foundation to begin with. After everything I wrote, knowing that I was in the best possible frame of mind, and after looking at my other HUNDREDS of reviews with 5 and some 4 star reviews, you'd be surprised to see a 2 star review from me, no less! Here's the scenario: there were two clerks at the window (please see attached photo) but only one of them was "working". She failed to acknowledge me and just started proceeding to input the info from my package in the system: no hard feelings. The whole time while I was in front of her, she was talking to her coworker (who was, in no shape or form, taking care of customers, she was just there to gossip with the working clerk). She only briefly stopped mid conversation to ask me if I wanted to send the package as ground or priority. I was in no rush so I just said media mail. She then proceeded to also add the signature confirmation charge on it, which I did not request at all, again, no biggie, while continuing to talk to her coworker. All in all, way too early and way too chill of a work environment (A/C, barely any customers, etc) for her to have given me such poor customer service. First and last time I'll come to this location, from now on, I will be going to the one in Colorado which is a bit further away, but the clerk there is always on top of things. read more

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Rude and dehumanizing treatment on the part of a so-called supervisor by the name of "Evelyn" today at 5:02 pm, 3.July, 2024. I came in to pick up a package. Presented my tracking number and Driver License to her. She starts writing down the number and then tells me it's not her job to go and get my package and that she is a supervisor and doesn't get paid to do that. Really?? Then why on earth are you here?? She spent forever going into all the things about how it is not her job and how she doesn't get paid to go in the back and get my package. The way she spoke with me, dehumanizing and unprofessional, humiliating me in front of the other people that were in line behind me. When I asked her for her name, she refused to give it to me and instead called the people behind me to the counter, saying that she is going to help other people now. So I went ahead and went to the other counter and asked one of the employees what her name was. I was told her name was "Evilyn". It is crystal clear that she knew she was wrong that's why she didn't want me to know her name, as she wanted to prevent me from reporting her ugly behavior. This post office is one of the worst ones. They go so far as to refuse to give you your package/mail. I had called the USPS 800 customer service number before arriving and was told that my package is at that post office and that I could pick it up. This so-called supervisor "Evelyn" said my package was in the building, but refused to go in the back to get it. I asked for another supervisor , for another employee for a post master to help. She even refused to get anyone else. So I went ahead and filed a complaint on her with USPS and I'm doing this Yelp review. Seriously, this post office has some very miserable people working in it. Very low morale. I don't know where they get these people, but wherever they get them from must be the dumpster. Unfortunately, my address is assigned to this post office so at times I do have to deal with these less-than professional individuals. If I could avoid this post office altogether I would. Anyway, I wasted my time and gas only to be refused by a lazy, ego-tripping, power-tripping "supervisor". Life must be miserable to be this ugly to people. In the picture I uploaded of her you can see her covering her name badge. That shows you how deceitful and untrustworthy she is. She knew she was doing wrong and thought she could get away with it. Not today, Satan. read more

Due to the Eaton Canyon fires Altadena residents who couldn't get mail service has to pick up there mail at the main post office on Lincoln. Wow I believe the general manager was there and he got us organized and getting our mail outside on a table in no time. Way to go read more

US Post Office - First we were inside then outside where there was more room. - Post Offices Near Me - Pasadena, California

Very poor customer service; I went to signal a theft and they had me wait standing for about an hour to speak to a supervisor who then said that there is one postal van theft every day and that was it.Of course, they handed me the usual slip of where to file a complaint; No word for who is responsible! I am so frustrated with this burocracy!!! read more

Thank you, Crystal. Crystal, went above and beyond customer service yesterday. Normally the Will Call window staff is rude and unwilling to assist you. This was my second time being assisted by Crystal, once after the Altadena fires. She was kind, courteous, respectful and understanding. Thank you, Crystal. read more

I have been waiting 20 min. There is no one at the counter. The line is out the door. All terminals are down. No one can sell stamps or perform other services. Wow! read more

Went there to mail a document packet to a foreign country. I had to wait in line for no longer than 15 minutes.

I go to this location quite frequently, the staff is never really friendly or helpful. However, I was just there April 23 around 5:40pm. They were about to close and I was looking for a box to ship out an order, the clerk wasn't helpful when I asked for her suggestion and pretty much just told me to buy a box and called the next guest in line. I was going crazy looking for a box, when I ran into Evelyn. I asked her for help and she was nice enough to take the time and help me look for a box, luckily my order was priority so I scored on a free box. Not only did Evelyn help me look for a box, but she also helped me package my order, which was so nice of her to do. I had never! And I really mean NEVER! Had such an amazing experience at a post office. I really appreciate the time she took to help me out. Evelyn goes above and beyond for customers at this location, it's nice to see someone there who is actually willing to help and is really kind. read more

There's nothing particularly glamorous about the post office, and honestly, it's one of my least favorite places to visit. There's always a long line, and people have questions that take forever to answer. Well, the other day, I was that person--the one asking about every type of service, pricing, and delivery timeline. I walked in right before the door closed at 5:59 p.m., finding myself behind seven other people. I half-expected the clerk to be frustrated, but Stephen was a breath of fresh air. He was incredibly patient and genuinely helpful, guiding me through the process to make sure my package was delivered swiftly from California to Illinois. Thanks to his kindness and guidance in choosing the appropriate service, my package arrived just in time for my goddaughter's photo shoot, and she couldn't be more grateful! It's moments like these that remind me how important good customer service is, especially in busy places. Thank you so much for your help, Stephen! You truly made a difference in our day. read more

Been here twice. Had a great experience today with the employee at Will Call. Didn't get his name unfortunately. He was very stressed with a lot of customers but still maintained his composure and friendliness! I felt bad that he was balancing a 3 person job as 1 person!! I hope he gains more coworkers because the line behind me was really long (especially with this holiday season)! There is a good amount of parking and it's pretty easy to find this place using Google maps. I liked the Christmas decorations. read more

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This is definitely one of the best serviced USPS offices I've ever been to. Staff have been helpful and attentive the times in had to come here. While it's not my local brand I do enjoy coming here. They have plenty of parking which is always a plus and the packages I picked up were huge and they let me borrow a cart to take them to my car. I would definitely not hesitate coming here for other situations when in the area. read more

Total failure Cannot get a hold of a human They keep on sending packages to my burned down house We have an address to forward mail to They ignore the address and then send our packages into nowhere I try and try to get help No one helps Phone message system tree totally unhelpful I really hate you all read more

It's closed today but says open i went all the way there and saw it's closed on labor day

Tip: Look for Orange Grove x Lincoln for the entrance. This is a big location, and that is the only entrance that the public can enter from. I'm unsure of all the negative reviews here, but I have to admit that visiting on an afternoon was almost painless. As with other US Post Offices that I've visited, there is a self-service station and PO Boxes. From the entrance, walking to the right will queue you into a line to get help with sending / receiving. The two staff members working at the time were welcoming and able to resolve my issues, and I was out within minutes. The only annoyance with with this location is that although it is large, only one side has the entrance. If you are walking, look for Orange Grove x Lincoln... I had to walk all the way around because Google Maps wasn't too helpful after the dropped pin. Additionally, I found this location to be more on the dirtier side than others. read more

I gave 5 Stars because of 'Precious' who works at this Post office branch location. where Customer Service is seriously lacking. I like to observe who I come in contact with and how that person interacts with me when my day is tough and customer service day is tough too. Every week there is only one person at the service window/desk and the line is long, long, long. Precious listens patiently to each person concerns, and snarky/bad attitudes towards her. She reply's with respect, showing human kindness , care and concern. She needs to be recognized!!! PRECIOUS shows the three Rs in Professionalism. It's people like Precious we need MORE of. I hope she becomes supervisor one day. Thank you for having Precious on your team!!! read more

Post office has been working hard to have mail available. Rough at first to lose mail delivery but they have been great providing mail pickup. read more

Didn't think I need to review a PO but had a poor experience here. I would normally drop my package into the turning bin but immediately walking in, there's a piece of paper taped to a board in the middle of the hallway saying prepaid packages must be scanned at the self-serve kiosk and then dropped off to will call. 1. This can lead someone to think that prepaid packages need to be scanned. 2. The two self-serve kiosks were not in service. Papers of this message are taped around the post office. So my option is to wait in line. As I'm in line, I noticed another kiosk further into the room so I went to check if that one was working. The employee called me out to halt me as I walked past her, while she was helping someone, that all kiosks need to be upgraded. Not a big deal to need to holler - I could've just saw that it wasn't working. I went back in line then. When I got to the register, they told me to drop it off in the turning bin. ... For the sake of efficiency, not just for customers but for staff also, consider temporarily removing these papers that say prepaid packages need to be scanned when kiosks are not working or putting one piece of paper up near the entrance to say that kiosks are not available. read more

USPS has been very helpful in tracking lost packages. Our mail carriers are reliable and friendly.

Horrible. This post office lost some of important paperwork of mines. I went to office to make a complaint and I was give. The run around. They stated the supervisor was in a meeting and if I left my phone number he would call me back. I wanted at least five hours and still no call back. I called again and finally spoke to a supervisor and he was useless. He stated my package was not scanned out so they can't find it. I was pissed. I even called corporate and they said it was nothing they could do because no one scanned the envelope . I showed them my receipt and they would not even give me back my refund for "priority" mail. I will never deal with this post office again . read more

Anoosh An employee (Anoosh ) went to lunch and didn't come back at her appointed time. Leaving customers waiting for over 60 mins. Anoosh Went Over time with her Lunch and no money order could be sold from 12pm- 1pm at Lincoln Post office. Anoosh was unprofessional and Unacceptable behavior. She was supposed to be back from her Lunch at 12:30 pm. At 12:30-1pm no show from her to get back to her desk for work. 10 usps customers are waiting since over 60 mins to purchase money order. At 1:10pm Mr. Anoosh Came back to desk. At this point I have waited for over 60 mins at Lincoln Ave post office to buy money orders. Very bad customer service. Please investigate this matter!!' This is unacceptable and very rude behavior. I arrived at the post office at 12:10pm. There was just 1 employee working and he was not authorized to sell money orders. His name is David. He told me that the employee that sells them is on her lunch and she will be back at 12:30pm. I waited from 12:10-1pm and no sign from Mrs. Anoosh to serve UPSP customers to sell money orders. The only employee working in usps post office at Lincoln Ave Pasadena name is David. He was witness and know about Mrs. Anoosh violating her lunch time letting customers waiting for her for over 60 mins. Complaint with USPS has been filed! read more

US Post Office - Mr. Anoosh - Post Offices Near Me - Pasadena, California

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No one likes long waits so patience is certainly a virtue here. Remember the cut backs with our post offices & it'll help to hope for the best, yet plan for the worst with your wait time and stars will increase for this location. Staff is friendly, efficient, and knowledgeable! Well run post office, everyone here doing the best they can! read more

US Post Office - Long waits so plan accordingly especially now during tax time! - Post Offices Near Me - Pasadena, California

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Been picking up my mail since the January 6 fire and the system they had set up worked out very well and in order.

Enrique Z and team went all out to help me with my Altadena mail, directed to Lincoln Ave after the fire. I needed my passport for an upcoming work trip and they persevered - finding it before it was returned to sender. Thank you! read more

I have tried calling this office location for 2 days. And every time no customer service agent is available and the call hangs up. There is no option to request for a callback service. I have tried calling at 9:00 a.m., 12:00 noon, 3:00 p.m. and 5:00 p.m. yesterday. 9:00 a.m. and 10:00 a.m. today. No customer service is available. Meanwhile my package is sitting in a PO box since July 8. It is supposed to go to California Institute of Technology. read more

Early 2023 This post office is a literal trash can - imagine tipping an old metal trash can on its side and putting a "post office" sign on it. Very embarrassing for the beautiful city of Pasadena! It's so dirty, so dingy, and filled with crummy staff to match. Every encounter with staff is about what they can't do. They generally only have 1-2 registers open, in a room of 5-6 stations, so there's always a long line. Pro Tip: Watch out for "SANDY," who is a rude, loud, and hostile cashier. This profoundly ignorant woman needs to be removed from the service counter immediately. Post Master, this is a horrible "post office," send help! read more

Came in today to send off and express letter. I appreciate their efforts in practicing social distance at this busier location. They only allow 4 people inside the service hub and all employees are wearing masks and they do sanitize between customers! Worked with Ebony, she was a sweetheart. Very friendly and personable and easy to work with. read more

US Post Office - Covid protocol enforced - Post Offices Near Me - Pasadena, California

I cannot think of a better way to ruin your day. If you hate yourself, go to this post office. I have made a promise never to step foot in this place again. Last time I was there, the line was out the door as usual and there was one clerk working to handle an array of customers from young to old, mothers with sneezing and screaming children with no masks, all smooshed together in a hurry but going NOwhere. No one was there to help the clerk. No one. I asked if there was a supervisor that could be called. The clerk was incompetent and unprepared to handle the situation. One customer's issue required her to spend time on the phone in the back while everyone rotted in line with anger, anxiety and a low sense of worth. I was eventually refused service because I complained too loudly. You might feel better about yourself after donating to the "unhorsed" person begging for money at the door but you'll be salty whenever you remember how you don't matter at that crappy place called a post office on Lincoln. Surely there, customer service is a thing of the past. read more

Typically busy pre-holiday day-all lines were long including those for self-service, which I opted for for my 3 packages. After afixing my postage, the lobby parcel receptacle was jammed and I walked into the full service lobby to see if someone could assist or if there was an alternate drop off. Unfortunately, postal worker Betty started screaming that this was for stamps and packages only and they had no room for drop-off packages. No offer to send someone or to assist in any way. She kept screaming that this was not for drop off and to go back in the main lobby and read the signs. Unbelievably rude, toxic and shocking behavior. At the point at which you can't be civil as a civil servant it is really time to consider other work. Luckily, there was a very nice person in the main lobby who said that the will call would accept packages if we left them at the counter. There was a much friendlier postal worker there, who very kindly accepted everyone's packages while still continuing to assist the will call line. I have received decent, friendly service at this post office in the past, but Betty really needs an attitude adjustment. read more

Staff are friendly, helpful, and do their best for all the people who come in. And if it's your home post office and come in regularly they will start to recognize you and it feels hometown. Thumbs up! read more

The staff member who helped me was kind, professional and prompt. The location is small but was well stocked and clean when I visited.

December 21, 2023 at approximately 6:30pm. Rude back handed remarks are no way to treat people. Heavier set black lady, please treat people with respect. I will move my PO Box from this location very soon. I have checks that I need to get from the will call booth. Yes I understand it's closed, but I'm sure you could help me out, I'm sure you've done it for others in the past. Rude and dismissive. If you don't like your job dealing with the public, then don't work with the public. read more

Do not mail out your passport here!! They will lose it in the mail. Both women working here didn't seem to know if it should be send to the PO Box or the address listed. She said we couldn't use both. Now my passport has been lost. Very incompetent employees. read more

Absolute worst post office. Employees don't seem to GAF. They NEVER answer there phone so when there's a delivery issue we have to drive to this miserable place with miserable employees who appear to just be biding their time until retirement. Must be nice to have no performance goals. Just show up and treat people like crap. We've been trying to secure an appointment with someone in charge to fix issues we're having with mail delivery. So we've all tried calling multiple times but it's just ring ring ring. Not even a message center although they'd likely not check it anyway. None of these workers would survive in a normal work environment where they had goals to meet...unless their goal was to piss off as many customers as possible. read more

Anoosh has to be the rudest, most unprofessional, and probably the most miserable postal worker I have had the displeasure of encountering in all of my life; and that is saying A LOT. I have to agree with some of the other Yelpers who have mentioned her by name. I went to pick up mail that has been put on hold. When I got to the will call window and told her what I needed, she blackjack dealer style tossed a paper to me and said, "name and address, NEXT CUSTOMER!" Dafuq? At first, I thought it was something she didn't like about me, but after observing her interactions with other customers I noticed a pattern of outright impoliteness to everyone in line. She appeared to be working hard at being aggressively rude, which seems like it required more energy than necessary as opposed to if she was just indifferent, aloof, and rude. Sad. After filling out the form, she swiped it up and ran off before I could hand her my ID to prove I was the person who was picking up my mail. She came back a few moments later and in a very irritated tone told me that there is no mail here. I asked myself, "where the f@*# is it then?" Myself said to I, "nevermind, get the F@*# out of here." People who hate their jobs should quit; it sucks for the rest of us who have to deal with these employees, and someone else without a job right now would appreciate the opportunity. read more

This will probably be the last time I'll ever go to USPS AGAIN! They Lied to me about my International Package. The Manager told me He'll keep it for me until May 1st. He lied, I checked the Package is being sent back to Russia! I swear I couldn't get a refund on this product. If he or she wants to argue that's Fine, I'm calling my Personal Attorney if it gets this deep! I've been waiting for this Product before the Covid-19 outbreak happened! They either have to make up every Penny and time lost for this lost package or I'm officially gonna file and threaten a Lawsuit for Lying to Customers and False Advertising upon the Manager or Supervisor. This is Unacceptable! I just talked to the sender of USPS, She's willing to re-send the package. I'm never gonna use their crappy service of International Orders ever again if it gets this deep! Update: 4/16/2020 I've Contacted A Customer care representative and they treated me with Dishonesty and B.S. You guys better Re-Imburse or I will contact my attorneys. I'm dead Serious USPS. This is 110% Your fault not mine. If your freaking App didn't crash on my Username, I could've hold mail on this. Since you guys are busy lying to your Customers I've had it with your lousy service once and for ALL! read more

US Post Office - Post Offices Near Me - Pasadena, California

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Every time I come here I'm helped out and leave with a great attitude and happy heart. To give a few shout outs: Betty is so helpful and kind, not to mention Alex. I wish I could remember all the kind people who've gone out of their way to help me. What you do makes a positive difference, and you are appreciated USPS staff!!!! read more