Every time I come here I'm helped out and leave with a great attitude and happy heart. To give a few shout outs: Betty is so helpful and kind, not to mention Alex. I wish I could remember all the kind people who've gone out of their way to help me. What you do makes a positive difference, and you are appreciated USPS staff!!!! read more

Wouldn't give this one star but it won't post! How is this government agency allowed to stay open! Come on senior citizens standing in line for over an hour! Really I know this wouldn't happen in Beverly Hills for their seniors! People -employees what is going on?! Y'all need help on a daily basis ! Complaints galore and yet nothing has changed! Next level I'm writing to the chamber of commerce! Imma write somebody this is unacceptable! read more

This office is the worst experience I've ever had. Junior the front window idiot refused to take my prepaid package and was almost going to cry when I asked why. Idiot has no clue what Cusomer service is and the sad sad part neither did his bitchy supervisor anush. One star is very high for this office. I/we pay for stamps and for service so why the attitude? they need more training on how not to let the USPS customers regret spending time and money with them. read more

The front desk lady, shall I say bitch Anoosheh was the rudest person I've ever been serviced by at any USPS. So ribs like her should be FIRED immediately. People are looking for jobs and I'm sure they can do 100% better job doing the simple front desk duties at a postal office. She talks to you like you're some sort of criminal when I didn't fill out the flimsy certified slip along the thick green paper for my mailing. Anyway, she should at least be reprimanded by her supervisor and hopefully get fired! read more

Aw man! I've been to this Post Office twice in the past week and wanted to report good things back, but unfortunately my experience today was a total bummer. I was in line to send off a package and it was pretty busy, but they are enforcing distancing and mask wearing inside. When it was finally my turn, the postal worker who was helping me out proceeded to take off her mask and fully eat a snack while she was pricing my package. What?! I really can't think of a good excuse for this. It felt like a weird thing to do even in normal times, but during COVID? Nope. I've had some good experiences here in the past, but honestly the move is to use one of the self service stations if that's an option for you. Parking is always easy in their lot and and despite how long the line looks (especially these days), it moves pretty quickly. read more

Do not mail out your passport here!! They will lose it in the mail. Both women working here didn't seem to know if it should be send to the PO Box or the address listed. She said we couldn't use both. Now my passport has been lost. Very incompetent employees. read more

Hate this USPS. Long ass waits and unnecessarily rude staff. Like come on lady all I asked was if I can drop off a package. You don't have to go into an angry rant about how you guys no longer take drop offs and something about "we'll catch you" if I did. Disgusting place. read more

Nicest PO in the area, patient workers and nice. Much better than others I've been to in Pasade a

Been to this post office on multiple occasions and interacted with multiple different staff members and everyone has been very helpful and nice. I finally decided to write a positive review today after a staff member was particularly helpful despite the busy holiday season. read more

I got a P.O. Box here and didn't start receiving mail until I yelled at a supervisor. I am now waiting on a important letter that was received by them showed through informed delivery email. And still didn't get here. I later found out they didn't even list my name on the po box. This place is trash read more

So, Mikaal is the man. He's the friendliest, engaging postal worker I've ever met! Very much appreciate his efforts to help. This is the main Pasadena post office. It is busy. There are lines. Now, with social distancing in place, it is challenging to deal with but they have tried to tape off the floor to help patrons know where to stand. They have cleared the interior entrance/walkway so that it is not crowded. They have also taken steps to ensure that only a few folks are in near the windows at a time. They have plexiglass dividers between the workers and patrons. A few great things about this Post Office: - There is a lot of parking. Even when busy, I've always been able to get a spot - There are a few drive-up blue boxes so that you don't have to get out and go inside. I believe the last pickup for them is 6 pm, which is great - They have two automated postage machines in the lobby, so even when the PO is closed, you can go in and print stamps and postage for certain packages, and for letters and small packages, you can drop them in the drop box. There is also another smaller machine in near the windows. - They have lots of supplies, cards, gift cards, etc. read more

The mail delivery in this area (91103) is horrible. Our mail man literally puts the wrong mail in the wrong boxes or worst, he leaves it out for us to sort out. Right now is not the time to be lazy with peoples mail, especially around tax season! Can he at least close our mail boxes?! read more

US Post Office - Unlocked mailboxes, thanks to our mailman - Post Offices Near Me - Pasadena, California

other than less staff severing at the counter, long wait time. There is nothing me more problem. Me and husband walked in to send a priority mail on March. 3 2020. While waiting in the line, we witnessed the 50 year old ish Asian female clerk was extremely rude to a mom who asked her a question. This clerk literally yell at her and asked her to wait. That clerk was the same one that served us. We hand her the letter and request it is sent as priority mail. She requested us to put the letter in an priority mail envelope. As my husband did it and hand it back. She said:" no, I need you to lick on." We know the envelope need to be sealed but first the request sounds weird and secondly it s not good idea to lick an envelope when all those virus is around. COVID 19 has started spreading at that time. Hope there is better option than lick on the envelope!!! read more

US Post Office - Receipt doesn't show the clerk s name but she is clerk 29. - Post Offices Near Me - Pasadena, California

Even though, its holiday and hectic clerk was super nice. They take their time to assist you instead rushing to get to next person, which I appreciate it a lot! read more

Although the desk workers when avaliable do their best, the staffing is always poor. This is likely due the the administration and not the workers. There is often only one person available even with a long line. read more

Could they purposely be any slower? It's lunch time and everyone is trying to get their mail/packages out during their break, yet this location thinks it's best to only have 1 employee at the service desk. I'm writing this review having been standing next in line for the past 20 minutes cause this person in front of me didn't know what she wanted and kept asking questions after the fact she had been helped and then making changes to what she needed. For things like that, the rep should've told her to figure it out and step aside rather than have her twiddle her fingers while he waited and the line grew from zero people behind me, to one that went all the way out of the door. I'm floored by the lack of customer service knowledge this location's employees/supervisors have. Oh well, guess this covered my lunch break. read more

i have had it with the lackluster service at the USPS location on Lincoln Blvd. in Pasadena. The last few times, I have come to buy money orders (and they are out of them - even during the middle of the day. ) I have had to hop back into my car, go to another location, purchase the money orders and then to the Lincoln location. Why? Because, it is the main branch, and due to the importance of my overnight priority mail, I would much rather mail it from the Lincoln location. This way, my priority mail leaves the branch and goes directly to the distribution center. That said, I purchased a money order this past Thursday, January 6th from a new worker. She looks to be middle aged, Armenian and medium built. While she has a very pleasant personality, I had a concern around her handling of my priority mail express. This day, I had come to the Lincoln location at approximately 11:30'ish. I needed to purchase money orders of which I would complete and mail off in the overnight priority express mail. She politely told me they were out of money orders, but one of the clerks would be coming back to the post office with money orders in a half an hour. I didn't want to wait, because I had quite a bit of errands to run. I told her I would leave to purchase the money orders from another location, and I would return and mail off my Priority Mail Express. She smiled and told me ok. Approximately an hour and a half later, I returned. I waited in line. By the time I had gotten to the counter, I was able to get her as my clerk again. I had already completed the filling out of the mail address label, so I placed my money orders in a plexiglass envelope and put inside of the Priority Mail. The clerk told me how much it was, I paid for the envelope, she took it and placed underneath the left side of the desk where she was sitting. This isn't unusual, because I have seen other clerks in the past do this, in that, my SPECULATION is they probably wait to collect a few of the Priority Express mail or even just Priority Mail, and then they walk it back to the area where they will be picked up from the mail carrier who comes at the designated time of the day which is 2:00 p.m., 4:00 p.m. and 6:00 p.m. Again, this is my GUESS as to why she didn't just walk it back to the recepticle where the Priority Express Mail would be place. I politely asked her that rather than allow the envelope to sit under the desk where she would presumably collect subsequent Priority Express mail as aforementioned, I would like for her to place my in the bin so it is at the ready for the next pick up. She was completely fine with my request. What struck me, however, was when she walked it back, she looked to her right, then looked to the left, saw the bin and placed it there. I felt uneasy in that two things could have been the reason for what looked like her uncertainty as to where to place my Priority Express mail: a.) When she looked to her right, perhaps indeed, the bin would have normally been there and had moved. b.) Maybe the bin was always there, and she didn't know, but found it after she looked left and then right. Thinking about the fact that this was a very expensive package, I checked my tracking number immediately upon return to my car. I was startled to see that it showed that although a label was created, it hadn't been SCANNED into the system. Those words were frightening. I went into the Post Office. I went to the Will Call as it was less of a line. Regrettably, however, there was a customer trying to sort through why his mail STOPPED BEING FORWARDED TO HIS NEW ADDRESS IN OREGON after moving in September, 2022. He indicated he received it until DECEMBER, and then the forwarded mail ceased, and all of his mail redirected to his prior address from where he moved in Pasadena. I had to wait for approximately 40 minutes, because the supervisor, (not Leticia nor the other) but a new supervisor was working really hard with this gentleman to resolve the issue. I was very impressed. That said, she helped me, afterward, but with miscommunication on both sides, she came back and said she couldn't find my package and perhaps it had been mailed out with the 2:00 p.m. mail. I assured her it hadn't, because when I returned, the mail from the pick up carrier had already left. She thought I told her I mailed out a big package when in fact, I told her I mailed out a Priority Mail Express that was placed in a BIG and then I made a shape with my hands, because I couldn't think of the simple word, "recepticle". My nerves were shot, so I get why I was thrown. That said, MS PAULA TO THE RESCUE!!!! She is an AMAZING WOMAN who is always on her job, and found my package less that two minutes. I thank her and then asked her could she mail my letter. She MADE SURE IT WAS SCANNED Leticia is a waste. Never comes out to help and never returned my phone call RE: another situation. Where was the guy supervisor. Worthless! read more

Be aware if you have a P.O. Box here you won't even know if half of your deliveries ever showed up. You'll have no notice in your box and if you go ask at the counter they'll tell you there have been no deliveries for you. Meanwhile, the sellers from etsy and ebay will tell you the item was shipped back to them. Just the worst. Oh, and also, you'll continue getting a lot of mail for the previous renter of the P.O. Box and NO ONE can change that! Awful. read more

This has to be one of the worse USPS offices I have ever been to. The staff is very unprofessional and they lack knowledge. The manager "Matthew" is absolutely useless and cannot handle complains. This place lost my items and (i have a po box here) and shipped them to Georgia for no reason, when i complained, their excuses were absolutely embarrassing. This place is an embarrassment read more

A front office worker was being disrespectful to a costumer. Once the costumer left she continued to talk about the lady with her coworker. She emphasized "why is she giving me attitude if she doesn't even understand me" it was an elderly Hispanic lady. The lady knew English. She continued to make fun of the way the lady was walking and laughed. I was shocked and furious of witnessing this. Both workers did not have a name tag. They where both African Americans. read more

Not even worth one star - the worst post office imaginable. Long lines and no help. People waiting more than an hour before leaving in disgust. Two different windows so it can double the time required for a couple simple tasks. I will try again because I need to pick up mail 'on hold' and confirm a forwarding address. Truly sad for people who have to rely on this post office. read more

This used to be a great post office for the community. You could drop mail off at any time. Then they started putting locks on the outside post office boxes! Making it super inconvenient! But hey who cares about the customers right? ‍ So you would have to park and walk in after hours. At least it was open. But now they lock the doors so you can't go inside and use the machine to buy stamps or even drop mail off in the slots inside!!! What's wrong with u people?! You can't even check your post office box because they lock the doors! So I guess if you work the same hours as the post office working hours then tough luck for you! Because they decided to close shop completely! And this is supposed to be a main post office branch!! Now you have to drive across down to some lesser post office just to mail something. It's pathetic! read more

Haven't had such a pleasant experience with this post office. Most of the employees are rude, unprofessional, and need to be trained in customer service. Since our mailbox got broken into right before the holidays last year and the losers stole our mail and packages, we've had to get new mailboxes and we're just waiting for this post office to put a lock. We were promised 2 weeks. It has been SEVERAL MONTHS. When is someone going to come by and put a lock that would probably only take them 30 minutes to install? It is as if no one at this post office wants to do their job because there is no one you can speak to in person or over the phone. I also come in every week to pick up my mail and I'm not getting all of them. I am so frustrated and disappointed. read more

This is my first official single star rating. Earlier this week I receive a USPS package pick up notification on my door at home. Being the responsible 'type', I hurried down to the post office to pick up a certified letter. Will call was my destination, 5 people deep and one lady had been there for 45 minutes. My hopes to catch the NCAA championship drifted away. Postal will call worker (let's call her Georgia) was a 55+ yr old woman with two piercings one in each cheek. Yes I said "cheek". Georgia was the absolute worst, rude service provider I've ever experience. I would recommend never go to the USPS but at some point in your life time you will be forced to. And for that, I extend my empathy as I hope you've extended to me. read more

US Post Office - Ring bell for service ?!?!?! - Post Offices Near Me - Pasadena, California

Betty and staff were really rude. All i needed was to drop off a box that had a prepaid USPS label. She made me get out of line and lose my place only to go back to the register and have another staff member scan my item for me. Who was also really rude. He didnt want to scan my item either. He was punching the keys at his register with frustration because he had to help me. All I needed was for them to scan my item so that I get a receipt but for whatever reason staff had a problem with that. read more

Pros: Open till 3pm on Saturday Cons: They will have you waiting so long that that you are going to need that 3pm I've been here twice. Both times to pick up mail that was on mail hold. The people that work here are generally pleasant but they either need to be more efficient or hire more people. Oh and there is basically no data service here so you can't even be productive while you are waiting in the slow line. read more

Very rude, unfriendly, and impatient person at main counter. Everyone in front of me in line was on the near side of the queuing barrier, but when I got to front of the line I was singled out to be scolded to get on the far side of the barrier! Borderline discrimination! read more

This one particular female postal employee couldn't have been more rude. For a moment, I thought I was in a county hospital where I'm used to being disrespected. I couldn't believe this was happening in the city of Pasadena. Unless your ready to be in line for 30 minutes plus, I advise using another postal facility. read more

Id love to see video footage of what these people do all day! I'm here every day dropping off packages and there's never anyone at the loading dock. It takes a good 20 mins of pushing the intercom at the gate over and over again until someone will open it for you on a typical day. Today no one even answered the intercom after 30 mins. I finally just drove up and went in the lobby to drop my packages the people at the front desk freaked out at the site of how many packages I had and told me I had to take them to the loading dock, but YOU DONT OPEN THE GATE YOU IDIOTS!!!!! And so I dropped everything at the will call office where the same old broken seniors complained and all cried "next time take it to the loading dock." Screw this place! I can't wait until computers take over all these peoples jobs! I will not be shedding a tear for them. read more

"Sir then I might just have to kick you out" Were the exact words said to me by Valisha at this location The hours on yelp said open till 7, when I get there I'm under the impression that I had over an hour to get my packages labeled and sent out. To my surprise while I was inside they shut the door behind me. I told one of the staff that I thought they closed at 7 based on the hours of operation it said on yelp. The young lady said the hours are customer generated ( they're not btw). So I rushed to finish the labels and get out of there when I heard "Can I help the next customer" I was unaware she was speaking to me when the young lady behind the counter said "Sir are you ready cause we're closed" I told her that I was hurrying to get my labels done and that it will take me a minute, she then replied "Do you have any ready that I can start to process" Now these are flat rate packages so I figured she could scan them in despite the items being inside them, when I approached the counter I gave her the boxes with the completed labels. She asked me where my items were and I told her they're in my pocket (they were small items). She looked at me in a manner that struck me as aggressive. Apparently not having the items in the boxes kept her from processing pre paid packages. At this point valisha tells he that horrid example of customer service "Sir then I might just have to kick you out" I am beside myself! I don't even get told something like this at the DMV and that place is hell on earth. If you're in the door before it closes you take care of the customer. This is coming from someone who worked in customer service for over 12 years and I still do to a certain level. I went in under false pretenses and I felt bad once I knew the reality of the situation, but to make someone feel unwelcome and even threaten to kick them out in unheard of. Shame on you to talk to people this way and the management should be ashamed that they allow their staff to talk to people this way. read more

US Post Office - Their store hours on their own website! And the girl tells me she might have to kick me out at 6:05 - Post Offices Near Me - Pasadena, California

The elderly Asian woman Mary should be terminated immediately. Her behavior towards my wife and I was astounding. She accused us of stealing merchandise when I had the bubble wrap in my hand to buy. She wasn't even our agent. It was another younger Asian woman. I went to the Supervisor and lost her email address. In any event, Mary is not reflective of the USPS and her behavior was so mean-spirited and rude that I was actually planning to sue the USPS as an attorney for discrimination. read more

This is a HUGE post office. It's the only one in Pasadena that has the Passport Photos and Passport Office. PARKING: Okay, so when you're heading down from the freeway (210 or 134) on Lincoln, there is only ONE entrance and that's the first one... the next two are exits only. I missed the first one because I didn't know it was the post office til I saw the second entrance and saw that was EXIT only. So I had to turn around and re-enter again. So be aware. PASSPORT: The woman was SO nice. She totally helped me with my renewing of the my passport. I retook my photo (and she let me look at it and take it again if I didn't like it - cuz I'm going to have to keep it for another 10 years). Then she explained to me I had to send it and what I had to include so I went to fill out the information and then waited in another line to send the passport form/money/photos and she signaled me to come back to her line and she helped me send it. So Nice. If it's a nice woman at the Passport window, go to her. She's so sweet. Passport Photos - come here. read more

US Post Office - Post Offices Near Me - Pasadena, California

Terrible-- mail hold for the SECOND time was not honored and mail stuffed mercilessly in my mailbox--- Bad , bad bad and puts my home in jeopardy--and try getting through on the phone lines-- a big joke-- impossible!!!!!! The USPO treats you like we are in a third world country....even though privatized unlike DMV read more

I was genuinely confused about something and trying to find the best way to deliver a check with the Asian lady that was helping me, and she lost her patience and snapped at me. Definitely threw me off, my interactions at other post offices have usually been fine so I'm guessing this particular location just had some bad employees. read more

I rarely leave a review but felt the need to today. I literally just needed a receipt to process some shipments going out. I waited patiently even though there was a short line there was only 2 people one of which was about to close. I was asked if I wanted to print labels and I said no I just need these scanned and a receipt to the person who was guiding people at the entrance. I have no issue waiting but I do have an issue as to how the clerk treated me and my mail. She was rude and literally was throwing my stuff across the way like she couldn't be bothered. When I initially approached I said oh I just need these scanned and she said "Oh I heard" in a condescending manner. So I said "Is that a problem" and she's didn't reply or acknowledge my question. At the end I said "Thank you & have a nice day." She didn't even acknowledge me the entire time I stood in front of her. Anyway come here if you want to be mistreated and deal with rude behavior. She didn't have a badge but she was #77 if anyone reads these. I won't come back here. read more

Only been here for package pickup at the Will Call window. If you go when they first open at 8:30am expect a line, During lunch expect a line. After 5pm expect to wait a LONG time. Efficiency in the back room is archaic. The clerks have to literally hunt for your mail or package. Best to authorize your grandfather, nanny, or someone else you trust to pick up your will call package at off-peak hours. Will Call Hours: M-F 8:30am-7pm, Sat 9am-3pm read more

US Post Office - Package pickup is open before the Post Office window is. Just ring the bell and someone will open the will call door to serve you. - Post Offices Near Me - Pasadena, California

Always seems to be well staffed with a large, easy to access parking lot. When it's not well staffed or you'd like to mail something during non-post office hours, there are two automated machines that you beep boop bop boop on to get your package/envelope all postaged up, which is quite convenient. They also have two more automated machines in the retail area, too, so technically there are four machines at your disposal during operating hours, yeehaw. read more

I encountered this crew here who seems early 60s Asain with eyeglasses. Im asian too. She is very unprofessional and rude with very high pitch tone of voice. Treat customers like her kids or subordinates. No respect at all.. The way she treats customers is very aggressive not only me. Crews here they all nice and professional until i met her It was the worst experience ever since i have been coming over 10 years read more

So not happy with the way the post office is run and managed these days. I drop off about 60-100 boxes a day, only because they won't pick it up from me (too many boxes for the mail carrier to pick up) . They also won't let me in today, since I was running close to their closing time - 6:30pm. Trust me, if I had the time, I would drive the boxes to your sorting facility and process the shipments myself to avoid the rudeness and non-personal interaction. After a long and exhausting day of packing 100 boxes, I find it very upsetting and extremely sad that their focus was on the clock and not the customers who are there. They literally will not open the gate, and shut the door before closing time. I had 100 boxes today, it was too much for me to deal with. I ended up with an argument and dropped my boxes off. I did drive away crying. I can't believe how these people were so heartless. Next time when I am at your back gate at 6:30pm, let me in! I am a paid customer. read more

This post office has got to be the worst in North Pasadena. There's long lines behind me, and yet only two workers behind the counter. In the middle of working one of the workers decide to leave leaving one worker by herself. Mind you the lines were all the way up past the door. I don't think I will be visiting this post office on Lincoln Avenue in Pasadena. read more