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Pasadena, CA

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US Post Office

2.5 (90 reviews)
Open • 9:00 am - 5:00 pm

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Located on the corner of Garfield Avenue and Colorado Boulevard... Pasadena City Hall is in the background on the right
Nadine C.

A most beautiful Post Office in Pasadena... I needed to mail a document and purchase some international postage stamps... I decided to go to this Historical Building and see something different... Located on the corner of Garfield Avenue and Colorado Boulevard, the Post Office has metered street parking on the Garfield Avenue side. The 30-minute limited parking spaces are indicated with a green curb. Payment is accepted at the kiosk. The elegant interior of this Post Office is majestic! Check out the high ceilings with vintage chandeliers, the awesome stained glass, the embossed walls and arches, the marbled floor, the antique furniture, etc... wow... it was like stepping back in time! I found the fancy drop slot for my envelope and proceeded to the counter. There was no line - so the pleasant employee was calm and relaxed. She processed my payment for international postage stamps efficiently, and I was on my way. I'm so glad that I visited this US Post Office. The environment was unique and enlightening!

William G.

I came in here to drop off a package as I was on my way back home from Pasadena. The first thing I noticed is how big this building is, compared to other post office locations. Clearly, this building is historic in the downtown Pasadena area. I parked in their small lot at the side of the building and walked up the ramp to the side door. Once inside, I noticed that this place looks somewhat similar to a train station. It is pretty big, and the decor here has probably been consistent in the past century. The workers there were ok, but openly challenged me about my package. They asked me if my package was really media mail, to which I said yes. They told me that all packages are subject to inspection, with which I had no problem. I would have a problem if the package didn't get to the destination, as this was a good eBay sell. Maybe the workers were grumpy from the heat?

Jason G.

The building is historic and very impressive and right in the middle of the iconic Colorado Blvd. The service was good too.

Coolest post office ever!
Valentina L.

Long lines, but I was so engaged at it's beauty, that I didn't really mind. That is WHY there is SHIPPING ONLINE!

1 open window on tax weekend!

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Line so long by the time you get to the front they've stopped taking mail for the day. Utter disgrace.

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4 years ago

They have 8 windows available but only 1-2 are usually open so the line is crazy long

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7 years ago

Updating to give an additional star because they replaced the woman I complained about with a woman that's very good at her job and is nice.

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16 years ago

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13 years ago

As far as posts offices go... This one is great. I never really have to wait long and they are super helpful.

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11 years ago

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Review Highlights - US Post Office

“Easy to find, clean, quick line.”

Mentioned in 2 reviews

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US Post Office - Back Parking lot for US post office - have to access thru an alley but there's not much parking other than the street

US Post Office

(99 reviews)

West Central

Many times I just go to the post office to do what I need to do. I don't think staff here are…read moreparticularly friendly or nice but it's not my priority here. I went on a Friday afternoon, was next in line the moment I entered. I could tell the staff managing the counter doesn't take crap and is a no-nonsense kind of person. I am straight-forward with my questions and request, knowing what I want and what I need. It was completely transactional and efficient. I got what I needed to do done and was out of there probably less than 5 minutes. Parking is definitely hard though. There's supposedly a small alleyway in the back of the building, but it was kind of chaotic with cars stopped in the middle and blocking the ways. I would recommend parking across the street for free for an hour and crossing the street, if there happens to be open spots. Parking in Pasadena is not great and usually not free, so parking can be a bit of a challenge.

1 star I've come to…read morethis post office multiple times for a money order, and dealing with the same employee at the counter has been frustrating. Every time I ask, there's another excuse or I'm told to come back at a certain time. It comes across as lazy customer service when a simple request keeps getting put off and the customer is expected to make another trip. I have a job too, and I can't tell people to come back whenever I feel like helping them. If there are specific hours for money orders, post them clearly so customers can plan around them. If there's an issue that day, explain it and tell people when they can actually get the service. It's ridiculous to keep wasting people's time over a money order. I'll be going to a different location from now on.

US Post Office - Embarrassing instead of fixing the issue they added a plant

US Post Office

(70 reviews)

East Pasadena

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was sending a package to a friend from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is located behind the building. However, sometimes that parking lot is full. So what I usually end up doing is park in the El Nido Plaza and walk over to the post office. The parking lot in the El Nido Plaza is big and the parking spaces are pretty decent. Store & Staff: The store itself is very clean, neat, and tidy. The staff here are very fast and professional. They accept both cash and credit cards. There is no credit card minimum.

How much longer before management fixes the water leak from the sprinkler head it's been at least…read moredripping since June 2026. All they did was add a plant to catch the drip and now the plan drips into the basket absolute laziness by whoever runs this place.

US Post Office - Inside

US Post Office

(78 reviews)

East Pasadena

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All customers are not expected to wear a mask. It's optional now. There are some hand sanitizers available for customers to use. This place is open and available with limited capacity. They are not sanitizing in between customers. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is located in the back, but the lot can get full quickly. Parking spots are kinda tight. I prefer to park on the street and walk over. Establishment: The establishment itself is very clean, neat, tidy, and small. Staff: The staff here are very friendly and incredibly helpful. I had some trouble with the prepaid postage online, so I had to go into USPS to get some assistance. Phil was super helpful and informative. He walked me through step by step on what to do to make sure that the recipient got my package. You rock, Phil! They accept only cash and credit cards. There is no credit card minimum.

I went to the post office to mail packages at 4:30 pm on 5/22/26. There was one lady was serving. I…read moreasked the question about the cost of the package, she treated me like a child. I understood what she said, but it showed other options of the cost on screen, I thought the cheapest one would apply. But the way she said was very rude. She should know better how to treat customer better. The location is convenient but it's still a ridiculous service and she does not care because it's a government job and not easily get hired.

US Post Office

US Post Office

(127 reviews)

This is my favorite Post Office, as it's open before business hours and is located in an older part…read moreof South Pasadena. When I was growing up, most Post Offices had this same design, and has a 1950's look and appeal. Other Post Offices don't really have the same appeal.

This employee needs to be reprimanded and properly trained. I feel she is prejudiced, rude, and…read moreextremely unprofessional. I have had three interactions with her, and each time, she has demonstrated a lack of customer service skills, professionalism, and basic courtesy. Today, Saturday, I walked in a little after 3:00 PM. There were still customers inside, both in line and at the kiosk. My package was already sealed and labeled. I simply asked if I could at least leave my package inside because the contents were expensive. Instead of responding professionally, she rolled her eyes, slammed the door in my face, and proceeded to leave my package unattended in the lobby on top of the kiosk. That was completely unnecessary and potentially put my valuable merchandise at risk. It would have taken less effort to allow me to place the package in the bin that postal employees roll to the back. I am tired of this employee. There are so many qualified people actively seeking employment who would appreciate the opportunity to work and provide excellent customer service. As a business owner myself, I understand the difference between enforcing company policies and simply being unreasonable, disrespectful, and unprofessional. Her behavior was unacceptable. I intend to report this incident to every appropriate corporate office, the Better Business Bureau, and relevant social media platforms. I am also deeply frustrated by what I perceive as prejudice in interactions between Hispanic and Black communities in Los Angeles. I believe everyone deserves to be treated with dignity and respect, regardless of race or background. No customer should have to tolerate repeated disrespect, hostility, or unprofessional behavior simply because an employee does not want to provide proper service.

Box & Ship - Barely any of my original  packing material used, loosely

Box & Ship

(40 reviews)

Dropped off my DHL package with no hassle. Friendly staff accepted and advised me when it would be…read morepicked up and on the truck.

I am an exhibiting professional artist, and my recent experience with Box & Ship in Pasadena was…read moreabsolutely unacceptable. I contracted Box & Ship to handle the packing and return shipment of my original oil painting and custom frame from the 2025 California Art Club Gold Medal Exhibition. Their responsibility was simple: pack my artwork properly, with all of my original packing material, that I clearly had instructions to save, so it would arrive safely. Instead, their negligence, of not saving my original packing material and their poor repackaging, caused damage to my frame, and their customer service afterward towards me was dismissive and unprofessional. Here are the facts: Improperly sealed box: When I received my painting via FedEx on September 10, 2025, one end of the box was barely taped shut and nearly open. Only two pieces of tape barely holding one end of the box closed. My original packing material was mostly missing inside: There was very little packing material holding the painting and frame in the box. The artwork could shift around freely during shipping. Missing original packing: When I shipped my painting to the exhibition in July, I personally packed it with bubble wrap and peanuts so it was tight and secure....it could not move at all. It arrived to the California Art Club Gold Medal Exhibition undamaged and safe. However, after waiting 3-4 weeks to have my painting shipped back to me and Box & Ship finally got around to send it back, most of my original packing material was missing, leaving the piece vulnerable. Resulting damage: Because of their careless packing, the inner wood liner of my custom, hand-finished frame sustained a full break. I hand-finished this frame myself to match the painting, and repairing it will cost $200 in labor and materials. I have extensive photographic documentation showing the poor packing job and the resulting damage. When I contacted Box & Ship to request reimbursement, their response was dismissive. Instead of taking accountability, they told me: "The California Art Club insures the Gold Medal. Not Box & Ship. Please contact Eire and take it up with them." This reply is unacceptable. Not only does it deflect accountability for their poor packing practices, but it also demonstrates a complete disregard for the artists whose work they are entrusted to protect. Whether or not the California Art Club maintains insurance on artworks exhibited, the fact remains that Box & Ship themselves caused the damage through careless handling. As an artist, this experience has been infuriating. I will never trust Eric and Box & Ship again, nor use their poor shipping services. Their negligence not only damaged my frame, but their dismissive attitude shows they do not value their customers or the responsibility of safeguarding important artworks. I strongly urge the California Art Club to reconsider its relationship with Box & Ship. By continuing to use this company, they risk not only their reputation, but damaging more artists' works and undermining their commitment to protecting the contributions of their artist members, which make all their exhibitions possible. For fellow artists: think twice before entrusting your artwork to Box & Ship in Pasadena, California. Based on my bad experience, they are very slow to ship artwork, apparently have too much work for them to handle in a respectable time frame, careless in their packing and refuse to take responsibility when their negligence causes damage.

US Post Office - postoffices - Updated November 2026

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