That one star is because it's pretty. The parking situation is terrible-you'll never find it in their lot, so you're stuck paying the ticket machine on Garfield. One window open; one single, solitary, slower than molasses person working there. No stamp machine, no expedited machine like in the Lincoln office, and most of it is taped off like a crime scene. I waited over 20 minutes, and couldn't wait anymore, so I left. At least I was serenaded by 2 homeless people wandering around inside with their suitcases. I would love to come here again if the service matched the beauty, but yeah, I'll stick to any other office that I don't have to pay to park then pay to mail my certified letter! read more

I'm shocked this place is so badly rated. I've never had a bad experience here. Always very friendly. Beautiful building. Love the area.

Easy to find, clean, quick line. Reading the reviews I wasn't sure about this place, but it was just fine. I'll be coming back. read more

US Post Office - Boxes, cards, packaging supplies, quick line. - Post Offices Near Me - Pasadena, California

Why is there no stamp machine here? It seems ludicrous to make a human sell me stamps when there is a line across the building. But the building itself is so beautiful. read more

The cashier not only had inaccurate information about different options for international shipping but also he interrupted every time I tried to ask him something. Peak hour, the line was huge and there was only this cashier... read more

USPS isn't my favorite acronym, but it's also not my sworn enemy (that is a toss up between LADOT, issuer of parking tickets, and DMV, enforcer of paying tickets or you can't renew your registration, and FedEx...ok, not an acronym, but see past reviews for irks with that brand). I've never encountered a line here more than three people deep and the postal workers behind the window move the line along at an acceptable rate. They have dedicated parking spots off Colorado in their own lot, so no need to use the metered spots around the area. I feel like I'm sometimes in a rush and get upsold on getting a package get to its destination faster (read:more expensively) than I asked for ("cheapest, slowest snail mail possible, thank you"), but other than that decent, satisfactory service received. read more

Free personal information, they leave the blue recycled trash bins unlock, pulled lid on three bins all were unlocked , mentioned it to personal behind counter, answer was , OK read more

I never really leave feedback on anything but this was a must. I found Linda very rude. I came back since I needed to fill out the right label. However, she questioned me why i didn't stick the label in the box. I gave her an answer that I'm not used to that type of label since I'm used to the "print out" label i do at home. To me, I just wasnt sure where to put it since it might be different. But she doesn't have to push it and question me more like she doubted me. I mean, what kind of customer service is this? If i didn't put stick the label, its probably because im not sure. I thought people are here to help and not embarrass you or make you feel uncomfortable!!! I just sincerely didn't know and everyone is clearly different. It wasn't because I'm lazy or anything. She was nice after that, but I completely just wasn't in the mood and wanted to leave. Please be more professional and stop doubting and just help. Its just a sticker label. No need to push it. read more

Nice building, and decent location. Not too bad, but service is a little slower than most.

Do not open P.O.Box here. I have,and I am sorry now. They marked my account as " not paid" when it was paid in advance. They hold on to my mail for over a month. Today, after over a month of not receiving my mail, I asked one of them regarding my mail, she looked at her screen and said that I have not paid!!!! I told her that it was paid in advance, then she lied and changed her story that she made a mistake and was looking another account!!! later today I went back where I found a lot of mail put in my box!! I asked her again, she kept on talking nonsense and kept lying more and more. Very bad service, I hope that they can close these offices that are poorly managed. What a waste of money for tax payers to pay their salaries and retirements. What for? so I heard, if they can count from one to ten, they are hired. They can't even do that. Horrible place. read more

Beautiful building. Good customer service. Just like any post office, you wait a ehile in line. But its not a problem. Easy parking and right on Colorado. read more

This is a beautiful clean big and very well kept Post Office! The architecture alone is worth seeing when you go to this location. It is right across from the Paseo shopping located on Colorado Blvd. and there is parking on the side of the street or the parking lot across underground which i think the Post office will validate for 2 hours free because you will have to pay on the meters if you use the street parking. It is gorgeous inside and there never really is a long wait for customer service. read more

This post office offers the most confusing services. All types of envelopes with no prices involved. It kinda big and intimidating so it initially it gives off a bad vibe. I accidentally grabbed the wrong type of envelope and the lady at the counter got super upset and told me to grab the right bag and come back cus she had "other " customers to serve. I looked around it was only me and a couple who was filling out ppr work on the sidelines -_-. I thought hmmmm maybe this bitch is having a bad morning...I looked at the clock..9:15am...hmmm post office counter opens at 9:00am so nope she's just a bitch. I just went to another counter and the gentleman was so nice and helped me with a smile :D Besides that bitch, this is a nice post office. read more

This place has the worst customer service I have ever had at any USPS location I have ever been to. The two people behind the counter were extremely rude in telling me and the 4 others patiently waiting in line to take a hike because they were closed. Thanks a freaking lot! Why the heck didn't you say anything when you saw us all waiting 15 minutes ago!? Never ever coming here again! read more

Terrible terrible terrible. I wish this place had service as beautiful as the building. I will never come back to this post office for several reasons: - I cashed in a money order & they shorted me 20 bucks - The service is so so so so so slow. -Parking is a pain in the ass because you have to buy a little pass. & believe me, they will give you a ticket even if you're only dropping off an envelope. -Today, the front of the post office was closed off. They had a sign pointing to the right saying "go in front". I thought, "weird...that way is to the back of the post office?" I went all the way to the 'front' to find an alleyway and almost got hit by a construction workers tractor. As I walk down further I notice one little aide door open, right by where that stupid sign was! The arrow on the sign made me walk all the way around...if they would have put it the other way, it would have been a much quicker walk. On my way out, I noticed they had 2 signs with the arrows, the one from earlier was facing right and this new one was facing left. Great. I will be going to the one on Lincoln from now on. They are fast, have their mail together & know how to not confuse their patrons. read more

Seriously the worst post office ever. They are always out of stamps. I've never been there when there has been more than one window open with always at least a 30 minute wait. They do not have an automated machine for buying stamps or mailing packages. read more

Give yourself at least an hour if you're coming here. Came to pick up my mail and waited for an eternity until I got to the window. Only one window open for this line? Omg. Prefer the other post office on Lincoln. Lines move a bit faster there. Also lots of parking in their front lot. read more

more then 12 people in line at 1pm one window open on a Wednesday Get with it, the worst customer service more the 40 minutes to buy stamps male employee was so rude read more

This post office is beautiful architecturally but the wait can be very long especially on the weekend. There is only metered street parking in the area. read more

I love this building and the history around it. I feel that this post office has tons of potential. Unfortunately long lines and a lack of a self-service station plague this location. read more

Walking distance from my work make it convenient but it's always a 30 minute wait. No matter how long the line is, there is usually only one booth open. The guy back there is always helpful. read more

There is only one attendant at this post office. Service is ............glacial.............. With 3 people in front of me, took 25 minutes to get served. read more

Okay, to make things worse, these guys were out of stamps for like a month. Always told that they had a shipment coming in "tomorrow" yet they still don't have the stamps I need.. Hello, its the post office, you can't be out of stamps for long periods of time. read more

Why they do not have an automated station to weigh and send boxes like they do on Lincoln Ave... Oh that's right is the Post Office a model of inefficiency read more

I needed a money order and went to this post office. On a Tuesday, around 2:15PM, only one window was open and there was a huge line. The line was moving extremely slow. After I waited for about 45 minutes, I was finally able to see the clerk who was an African American lady. She told me that she doesn't have any money orders. When I looked at her with a surprise look, she said the guy who has money orders is gone for lunch. She then adds "you can wait if you want, he should be back in 20-30 minutes". I am thinking in my mind "yeah, 45 minute wait was not enough, now I have to wait another half an hour to get a money order". As a reflection to her response I said "wow...I wish I didn't wait in the life for this long to hear this". She heard me and got very agitated. I had no intention to argue with her so I just left. I never heard only one person keeps money orders in a post office. I will just go to a retail store and pay little more for a money order. There is a big group of lawmakers that are trying to abolish the USPS. These unprofessional workers are not really helping themselves either. read more

Usuall this place is awesome. Small but gets the job done. But today they freaking closed 30 mins early! Dude so not cool. I mean why say you're open till 2pm on Saturdays but close at 1:30pm. Wack.... read more

Fast and Friendly service always!! The PO is heavily frequented because of the popular location. Free parking in the alley.. Very cool historic building. Only thing that's missing is an area for an after hours post teller machine, but due to preservation is hard to implement. read more

Worth it - even without great parking, to see the building. Beautiful, soaring ceilings, gracious details. You can look at the architecture while waiting in line. read more

Minimal service at this branch. Far inferior to service at South Pasadena or the Orangewood branches. Not enough windows open. Below basic ability to communicate. Not very helpful. read more

Long line of people. Only one person working at turtle speed.

Not sure why they only give parking for a 30 minute max when there's only one window open at the post office and a 45 minute wait. Ridiculous. Smh. read more

Every single time without fail the line is long and there is only one window open and someone goes on break or lunch. I wonder if more employees could be scheduled to work. I use this post office out of necessity and proximity to my office-definitely wouldn't come if I had the option. read more

Nice interior, terrible service! I was trying to ship an item abroad with insurance. Was assisted by a clerk named David (middle aged Asian guy). He started ok until he entered the insurance amount & told me the insurance could only be up to $100 in value. I explained that I shipped the exact same item to the same country & was able to purchase additional insurance. Next thing you know, his computer stopped working, he snapped like crazy, hit his desk while telling me he had to reboot it (as if it were my fault!!!) & said somebody would assist me. A lady then assisted me while he shouted "I told him he couldn't purchase additional insurance!" Guess what? She was able to provide additional insurance. the guy didn't even apologize to me (well, I wasn't expecting it anyway). First time I went to this post office. Best to return to my regular USPS in Alhambra (on Valley boulevard) read more

Worst post office ever. Only one clerk and she's so slow. 30 mins for one customer. Wow! - 0 stars

Go to the USPS on California instead of this one! The line in this post office is always incredibly long and slow-moving. They don't even sell basic mailing things like tape. read more

Long lines and poor customer service are the obvious, it's USPS so you can't expect anything other. It's the endless questions and comments about what you are sending. "Where are you sending to? Why? What's inside? Oh wow it's heavy!" Just put the postage on and tell me what is due. I started printing the flat rate labels at home so I wouldn't have to waste 45 minutes standing in line, then begging the cashier to affix postage. But you can't drop off the prepaid packages and walk out. You still have to stand in line then have them inspect and analyze and question what you are send, why you are sending it, and how come it is so heavy? read more

The blonde women who works at the window is a horrible hateful person. I have been going there for over a year and she clearly has some issue with me because she is always rude, for example I had a package that had already been paid for and wanted to drop it off but she yelled at me and told me I could not cut line. I said the whole purpose of paying online is so that you do not have to stand in line. She pointed to a box where I could drop it off then proceeded to talk negatively about me with the customer she was helping. I am sorry, I don't care if I am being the biggest bitch in the world, I am a customer and it is wrong to talk about me with another customer. I tried to call and complain but could not get anyone to answer. I am going to keep trying because she is always rude and shameful but says shit in a high pitched sing-song voice so she can claim she is being friendly. I see through your bullshit and so does Jesus. read more

Terrible terrible service. Very long line with very few people works there. Especially the guy who work there, he is very argumentative. Never ever go here. When you are in the situation to change your shipment box even if you are told there is cheaper one, always make sure to ask if they charge for old box. read more

STAY AWAY!! There are currently 16 customers in line and only 1 window open. I've been waiting for over 20 minutes and not one customer has moved. The manager on duty who is supposed to be running the other window said he is on a break and won't leave break early regardless of how many customers are waiting. The post office in general is a jock and this location is the worst. read more

I work in the area and some of the mail I receive at home is also processed in Pasadena. It never fails that tracking online for any package will give a delivery date and then my package doesn't actually show up for 2-3 days later. I don't know what they do once it arrives at the Pasadena location but I have started using UPS and Fedex any chance I can to avoid this issue. The online tracking should show the day it will show up at MY location. read more