Gets the job done. Lots of parking. Closes later than other USPS locations. Open on Saturday.read more

Let's be real here. Postal employees are losers. They need to privatize the postal service. The…read moreemployees are low-level GED staff that should be canned. The end.

Junior was very helpful made my first shipping experience as a business owner easy! Thank you Juniorread more

I wasn't too happy with my interaction with Jack. He mixed up my labels, and when I asked him to…read morefix them, he responded with a negative attitude. Mistakes happen, but there's no reason to make a customer feel uncomfortable for simply asking to have them corrected. Thankfully, Junior was a completely different experience! After I asked if someone else could help me since I had somewhere to be, he kindly stepped in and took over. He was genuinely so nice, welcoming, and helpful. His pleasant attitude made all the difference and turned an otherwise frustrating experience around. It wasn't his issue to fix but he did it without making me feel bad about it Definitely giving Junior 5 stars! It's always nice to come across someone who is not only helpful but genuinely kind. Thank you, Junior! You were appreciated! P.S cute decorations my local office isn't as cute

Many times I just go to the post office to do what I need to do. I don't think staff here are…read moreparticularly friendly or nice but it's not my priority here. I went on a Friday afternoon, was next in line the moment I entered. I could tell the staff managing the counter doesn't take crap and is a no-nonsense kind of person. I am straight-forward with my questions and request, knowing what I want and what I need. It was completely transactional and efficient. I got what I needed to do done and was out of there probably less than 5 minutes. Parking is definitely hard though. There's supposedly a small alleyway in the back of the building, but it was kind of chaotic with cars stopped in the middle and blocking the ways. I would recommend parking across the street for free for an hour and crossing the street, if there happens to be open spots. Parking in Pasadena is not great and usually not free, so parking can be a bit of a challenge.

1 star I've come to…read morethis post office multiple times for a money order, and dealing with the same employee at the counter has been frustrating. Every time I ask, there's another excuse or I'm told to come back at a certain time. It comes across as lazy customer service when a simple request keeps getting put off and the customer is expected to make another trip. I have a job too, and I can't tell people to come back whenever I feel like helping them. If there are specific hours for money orders, post them clearly so customers can plan around them. If there's an issue that day, explain it and tell people when they can actually get the service. It's ridiculous to keep wasting people's time over a money order. I'll be going to a different location from now on.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was sending a package to a friend from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is located behind the building. However, sometimes that parking lot is full. So what I usually end up doing is park in the El Nido Plaza and walk over to the post office. The parking lot in the El Nido Plaza is big and the parking spaces are pretty decent. Store & Staff: The store itself is very clean, neat, and tidy. The staff here are very fast and professional. They accept both cash and credit cards. There is no credit card minimum.

How much longer before management fixes the water leak from the sprinkler head it's been at least…read moredripping since June 2026. All they did was add a plant to catch the drip and now the plan drips into the basket absolute laziness by whoever runs this place.

I needed to overnight some paperwork and ended up at this location…read more I'm so glad that I did! Parking was super easy, the gentleman at the window was super helpful and warm and friendly. We just don't get a lot of that these days and it was appreciated. This would definitely be my go-to location if I weren't about to bail out of the state.

Closed randomly during business hours. Machinery often not working so can't mail. Seriously…read more Service slowest of any USPS ever used.

Services I have used at this location: dropping off and shipping packages, buying stamps…read more I've had nothing but good experiences with this location, and I don't think it's nearly as bad as some of these one-star reviews make it out to be. It looks like people are rating with their emotions rather than measuring the value of this office, because I see people having issues with tasks out of the scope of this location's functions, such as information on the USPS website, packages lost before they reached Altadena, and someone who ordered stamps online. The most viable criticisms I've seen are that the parking might be challenging at some times of day, and that there is sometimes a line, but these a pretty standard for a post office.

Most USPS experiences leave much to be desired but I had one today that made up for the less…read morepositive ones. Geovanne went out of his way to help me figure out my issue and efficiently handled it with a great attitude- didn't make me feel like I was wasting time. Most of the time I ask questions I'm met with impatience or cold attitude. Thanks Geovanne! Makes me want to come back. Wish they opened earlier like other locations and had better parking situation but conveniently located for me.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All customers are not expected to wear a mask. It's optional now. There are some hand sanitizers available for customers to use. This place is open and available with limited capacity. They are not sanitizing in between customers. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is located in the back, but the lot can get full quickly. Parking spots are kinda tight. I prefer to park on the street and walk over. Establishment: The establishment itself is very clean, neat, tidy, and small. Staff: The staff here are very friendly and incredibly helpful. I had some trouble with the prepaid postage online, so I had to go into USPS to get some assistance. Phil was super helpful and informative. He walked me through step by step on what to do to make sure that the recipient got my package. You rock, Phil! They accept only cash and credit cards. There is no credit card minimum.

I went to the post office to mail packages at 4:30 pm on 5/22/26. There was one lady was serving. I…read moreasked the question about the cost of the package, she treated me like a child. I understood what she said, but it showed other options of the cost on screen, I thought the cheapest one would apply. But the way she said was very rude. She should know better how to treat customer better. The location is convenient but it's still a ridiculous service and she does not care because it's a government job and not easily get hired.

I've been to this post office quite a few times now, and the staff here are genuinely nice and…read morehelpful. They make the visit pleasant every time. The only real downside is the parking -- it's not the most convenient. That said, the inside experience is quick and efficient. There's usually no big line, so you can get in and out fast. Dropping off or shipping something typically takes just 5-7 minutes. If the parking situation was better, I'd probably come here even more often. Overall, a solid local post office with friendly service and short wait times. Recommended!

I'm a fan of the US Postal Service and of the La Canada, CA branch of the post office. I don't…read moreunderstand why so many people are so unhappy with it. I use it frequently and use it to mail Christmas presents. The staff are helpful, knowledgeable, and efficient and the lines of customers move pretty quickly. The drive through exterior box was closed a few years ago, presumably to prevent theft or vandalism of the mail. It's not a grand or beautiful building but I appreciate the financial strictures under which the USPS operates.

This is my favorite Post Office, as it's open before business hours and is located in an older part…read moreof South Pasadena. When I was growing up, most Post Offices had this same design, and has a 1950's look and appeal. Other Post Offices don't really have the same appeal.

This employee needs to be reprimanded and properly trained. I feel she is prejudiced, rude, and…read moreextremely unprofessional. I have had three interactions with her, and each time, she has demonstrated a lack of customer service skills, professionalism, and basic courtesy. Today, Saturday, I walked in a little after 3:00 PM. There were still customers inside, both in line and at the kiosk. My package was already sealed and labeled. I simply asked if I could at least leave my package inside because the contents were expensive. Instead of responding professionally, she rolled her eyes, slammed the door in my face, and proceeded to leave my package unattended in the lobby on top of the kiosk. That was completely unnecessary and potentially put my valuable merchandise at risk. It would have taken less effort to allow me to place the package in the bin that postal employees roll to the back. I am tired of this employee. There are so many qualified people actively seeking employment who would appreciate the opportunity to work and provide excellent customer service. As a business owner myself, I understand the difference between enforcing company policies and simply being unreasonable, disrespectful, and unprofessional. Her behavior was unacceptable. I intend to report this incident to every appropriate corporate office, the Better Business Bureau, and relevant social media platforms. I am also deeply frustrated by what I perceive as prejudice in interactions between Hispanic and Black communities in Los Angeles. I believe everyone deserves to be treated with dignity and respect, regardless of race or background. No customer should have to tolerate repeated disrespect, hostility, or unprofessional behavior simply because an employee does not want to provide proper service.

Dropped off my DHL package with no hassle. Friendly staff accepted and advised me when it would be…read morepicked up and on the truck.

I am an exhibiting professional artist, and my recent experience with Box & Ship in Pasadena was…read moreabsolutely unacceptable. I contracted Box & Ship to handle the packing and return shipment of my original oil painting and custom frame from the 2025 California Art Club Gold Medal Exhibition. Their responsibility was simple: pack my artwork properly, with all of my original packing material, that I clearly had instructions to save, so it would arrive safely. Instead, their negligence, of not saving my original packing material and their poor repackaging, caused damage to my frame, and their customer service afterward towards me was dismissive and unprofessional. Here are the facts: Improperly sealed box: When I received my painting via FedEx on September 10, 2025, one end of the box was barely taped shut and nearly open. Only two pieces of tape barely holding one end of the box closed. My original packing material was mostly missing inside: There was very little packing material holding the painting and frame in the box. The artwork could shift around freely during shipping. Missing original packing: When I shipped my painting to the exhibition in July, I personally packed it with bubble wrap and peanuts so it was tight and secure....it could not move at all. It arrived to the California Art Club Gold Medal Exhibition undamaged and safe. However, after waiting 3-4 weeks to have my painting shipped back to me and Box & Ship finally got around to send it back, most of my original packing material was missing, leaving the piece vulnerable. Resulting damage: Because of their careless packing, the inner wood liner of my custom, hand-finished frame sustained a full break. I hand-finished this frame myself to match the painting, and repairing it will cost $200 in labor and materials. I have extensive photographic documentation showing the poor packing job and the resulting damage. When I contacted Box & Ship to request reimbursement, their response was dismissive. Instead of taking accountability, they told me: "The California Art Club insures the Gold Medal. Not Box & Ship. Please contact Eire and take it up with them." This reply is unacceptable. Not only does it deflect accountability for their poor packing practices, but it also demonstrates a complete disregard for the artists whose work they are entrusted to protect. Whether or not the California Art Club maintains insurance on artworks exhibited, the fact remains that Box & Ship themselves caused the damage through careless handling. As an artist, this experience has been infuriating. I will never trust Eric and Box & Ship again, nor use their poor shipping services. Their negligence not only damaged my frame, but their dismissive attitude shows they do not value their customers or the responsibility of safeguarding important artworks. I strongly urge the California Art Club to reconsider its relationship with Box & Ship. By continuing to use this company, they risk not only their reputation, but damaging more artists' works and undermining their commitment to protecting the contributions of their artist members, which make all their exhibitions possible. For fellow artists: think twice before entrusting your artwork to Box & Ship in Pasadena, California. Based on my bad experience, they are very slow to ship artwork, apparently have too much work for them to handle in a respectable time frame, careless in their packing and refuse to take responsibility when their negligence causes damage.