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The UPS Store

3.3 (66 reviews)
Closed 9:00 am - 7:00 pm
Updated a few days ago

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"Katie" the manager defames/slanders customers.
E=mc² E.

Play time is over UPS. I'm not playing any games. Either you *permanently eliminate* this UPS Store from my package delivery equation, or this will escalate into legal issue. All the other mail delivery services, including US Postal Service, DHL, Amazon, Fedex know how to automatically RE-DELIVER a package when someone's not home, without any problems. UPS is the only one that seems to not be able to do the simplest of things. Instead they send my packages to stores I did not authorize. These UPS ghetto idiots seem to be stuck on stupid. As they say... "Sh&+ just got real". Core Summary: *Consistent track record of hostile "customer service" *Purposefully bad mouthing, defaming/slandering customers to other customers and to her employees on the part of manager catty Kattie George *UPS worker #Sarah #Alexandria #Abrams giving out innaccurate info & throwing business cards in customer's faces. (Kattie George told me to overlook this because this was the girls' first job and that she is young. Clearly this is someone in her personal/ friends network) *UPS workers purposefully keeping packages and refusing to hand over customer packages, which they are legally required to do. On 1/10/2019 between, approx 4 pm, I and my girlfriend once again were FORCED to deal with this store for our packages. I refused to go inside and figured I'd let my girlfriend go in. Upon handing Kattie George the manager her info tracking notice, Kattie George proceeds to ask her personal questions, including whether or not she was my girlfriend. Upon finding out that YES indeed, she is, Ms. Kattie George begins to slander and defame my character, not just to my girlfriend, but infront of other customers and other UPS employees. She states that she "almost refused" the package and that the store is refusing any packages from us. WELL THEN REFUSE THE PACKAGE. WTF IS IT STILL IN YOUR STORE???? But Ms. Kattie George goes further in harrassing my girlfriend and slandering/defaming of my character by telling my girlfriend, other customers and employees that I am a "difficult customer" and that she has "banned" me from the store. Kattie George goes on to LIE and say that she and the other workers have tried everything, but that I'm just such a horrible person that she has no idea how to solve the problem. YOU CAN START BY NOT SLANDERING/DEFAMING YOUR CUSTOMER'S CHARACTER AFTER THEY CATCH YOU ON VIDEO TAPE DOING WRONG FOR STARTERS, KATTIE GEORGE. I don't know what Ms. Kattie George was thinking (perhaps she wasn't thinking at all) when she decided to go out of her way to harrass my girlfriend, and trash talk me to her. So if you go to this store & you complain , you may be slandered by the ghetto manager as well. If I could give ZERO stars , I would. Ms. Kattie George is the nicest person you''ll meet as long as there is no problem or you don't call her/employees out on the serious errors/mistakes they make. Once you do, you're considered "horrible and difficult". If you dare call corporate, instead of waiting on her and her time schedule, you're "the worst customer" and will be devalued to other customers, even YOUR own significant other. I haven't forgot about the #Sarah #Alexandria #Abrams, who threw business cards in my face after I told her I wanted to speak to a manager. It is crystal clear that after I called corporate about this woman throwing business cards that manager Kattie George has taken it personal.She has truly done a 180 from how she used to treat me. Heidi, another manager at the store today told me that she personally hired Sarah Alexandria Abrams, and that she and Ms. George are not personal friends or relatives of each other. However, It is clear that the girl actually IS in Kattie George's personal/friends/church circle. A simple 15 minute Google research confirmed this. So perhaps Heidi has been left in the dark as to the true nature of the relationship between the Manager and this particular employee. (Google is your friend) Since Sept 5, 2018 to the present day, I have incessantly asked, pleaded and begged UPS to STOP Sending my packages to this store, to no avail. Each time I'm promised that it wont' happen again, but after almost half a year, I have lost faith that UPS will stop forcing me to deal with this store in my package delivery services. I have tried EVERYTHING to STOP my Amazon sellers from using UPS to send my packages, but they tell me it's out of their control, because the are under contract with UPS and Amazon itself is "still working on it". This is causing me health problems, ruined reputation and my safety is also at risk when UPS workers like #Sarah #Alexandria #Abrams throw things at me. My health, reputation and safety are being negatively impacted due to the forced interaction with this store in my delivery services. I will now actively research/explore my legal options. Let your legal & risk management department know the heads up.

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6 months ago

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2 months ago

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10 months ago

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5 months ago

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2 months ago

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1 year ago

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2 years ago

Everyone that works here is very nice and helpful. Usually can get in and out very fast. Plenty of parking the shopping center.

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1 year ago

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2 years ago

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3 years ago

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2 years ago

By far the worst UPS store in the area. Your mere presence seems like an inconvenience to the employees at this location.

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2 years ago

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4 years ago

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3 years ago

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7 years ago

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5 years ago

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3 years ago

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3 years ago

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2 years ago

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4 years ago

Excellent customer service experience from Dat and especially Sarah, who were helpful and courteous. Will return.

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3 years ago

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5 years ago

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5 years ago

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7 years ago

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7 years ago

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3 years ago

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5 years ago

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9 years ago

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4 years ago

A staff is a Asian guy, he is very rude and not friendly! If he works at this store, I don't want to go to back anymore!

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7 years ago

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4 years ago

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6 years ago

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5 years ago

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6 years ago

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4 years ago

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10 years ago

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5 years ago

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12 years ago

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12 years ago

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Review Highlights - The UPS Store

. Nonetheless, Kattie was super patient with me and understood all of my boss' requirement

Mentioned in 3 reviews

Read more highlights

Nomad Post - LiveScan Fingerprinting now available

Nomad Post

(37 reviews)

Highly recommend!!…read more I have rented various PO Boxes in the Pasadena and Sierra Madre Area over the last three decades (including at the Post Office and at the UPS Store), but nothing even comes close to what Mark and Monica have done with Nomad Post after they bought it from the previous owner. The transformation has been breathtaking. As survivors of the Eaton Fire, we lost our Altadena house and had to move from distant temporary location to temporary location until we relocated out of state into temporary post-fire housing in Hawaiʻi. We were terrified of losing important official mail/correspondence in the chaos of all the moves. There was no way that a US Postal Service mailbox could have kept up with our needs. I am SO glad we happened to have a rented PO Box with Mark and Monica at Nomad Post! For instance, now that we live in Hawaiʻi, we are true "nomads" and we can no longer physically pick up our PO Box mail in California. Mark and Monica kindly collect up our California mail for us and ship it to us in Hawaiʻi without charging an extra fee for their own time/labor. They weigh each packet of mail when itʻs ready to send to us, quote the current prices of available shipping options (US Postal Service vs FedEx), and we choose whichever is cheaper that week. Surprisingly, in recent months, FedEx has become cheaper than the US Postal Service for sending our mail packets to Hawaiʻi. Also, sometimes online retailers refuse to ship to Hawai ʻi. We live on an island. Not being able to order things online would make life a lot more difficult. Again, Mark and Monica happily receive on our behalf at Nomad Post, and then work with us to figure the best way to get each item to us in Hawaiʻi. So easy, and we still come out way ahead on cost. Fortunately, because Nomad Post is a complete one stop service center, Mark and Monica can easily implement any shipment method/arrangement we choose. They are both fast AND affordable, which makes working with them worth every penny. We are so grateful that one crucial thing that we have not had to worry about in the post-wildfire moves and chaos has been losing our lifeline of very important mail and online retailer shipment receiving capacity. By the way, since taking over as the new owners a while back, Mark and Monica overhauled/renovated the shop and have turned it into a bright, clean, cheerful, accessible, well organized miracle. They instinctively think about what would be best for us as the customers, and offer more service than I ever imagined possible. If you have a small business or need a personal PO Box mailing address or any number of services for any reason, Mark and Monica (aka Nomad Post) are definitely who you want in your corner as part of your team!

Have used this place for mail and notary services. The owners are very friendly and helpful. Will…read moreuse them in the future again.

The UPS Store

The UPS Store

(176 reviews)

Just adding my 2 cents. This is the closest UPS location for me, and have been here numerous times…read moreover the years. Service can be brusque; perhaps their reasoning is they are a necessary service with a guaranteed group of core customers, so why indulge them with courtesy? The office can be messy, in part because it's definitely on the small side, so lots of boxes are placed in areas where customers go. I now only come to this branch if I have a simple task, like bringing in a package that is already properly taped up and already has a label that can be easily scanned. Even then, you are asked to place your item on the stack of boxes in the middle of the store. Anything more complicated, or requiring more assistance, I go to the UPS by Vons on Colorado.

Wtf is wrong with this place? I've been here twice and the lady with the covid mask is still rude…read moreas hell. She's like the UPS Store Darth Vader. It's hilarious how they have these stock images on their home page with staff and customers smiling and engaging in pleasant interactions. None of that occurs here I can tell you that. I only come here because it's on the way home and the other spot a few miles away is too much of a hassle with parking. My first visit she scolded me about not having the box with the scan code, which I had forgot to bring. Sure, that was my fault, but she made it seem like I had committed treason. So I just walked out. Well, this time around I figured maybe she was having a bad day. I had my return with the scan code. After greeting her and getting zero response (shocker!), she goes ahead and scans my phone. Then she prints the return label and just hands it to me and demands that I put it on the box. I ask where and she says "over the old address!" Yo, isn't that your job lady? And then she gruffly tells me to just put the box on top of a whole bunch of other boxes that were just sitting in the middle of the store. So I guess I work here now! And why the eff is there a pile of boxes in the middle of the store anyway? Which brings me to another gripe: this place is disorganized as hell. There are boxes lying around everywhere and the counters barely have any space to do anything. Just piles of paper, stationery, knick knacks, the Epstein files, you name it. It really makes you question how thorough they are with your packages. Seriously. Thanks to Yelp, you can see how others feel about this place. On some of these reviews, their business manager replies with a lame cut and paste message apologizing and claiming they'll look into it. Lulz, yeah right. Your problems are still there! Get a clue, man! Avoid this store if you can.

The UPS Store - shipping_centers - Updated May 2026

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