Quick and Easy Notary Services on demand! Made a same day appointment and we were in and out in the…read moreblink of an eye. Owner is personable, professional and friendly. What a convenient business right in the middle of the neighborhood! Easy to access, parking in the rear and they rent mailboxes and offer a plethora of services. Glad we discovered this hidden gem of a service. Say hi to Alan, he's a friendly guy!

I needed to shed a bunch of old paper, so I yelped and this company popped up I called and asked…read morewhat needed to do the gentleman asked how much I had he said bring it up I just have enough room, I drove up he said park closer and he helped me unload my car, very nice place and friendly and clean, I will be taking more up

John is awesome and supportive. Kind, present, and has great energy -- he made the whole process…read moreeasy. I've been coming here for years and consistently have a positive experience with the team. Thank you for keeping it light and providing wonderful service. Clean environment, and there's a free parking lot with plenty of spaces.

Every single time I come here I receive THE BEST service from each and every employee. This evening…read morea big shout out to Monique and Steve for their patience and outstanding service even at the end of the day!! John is great too as well as the other young man (I will add his name later) who also help with big smiles. I am so glad this is my home store!!! A million thank yous and a grateful heart from your neighbor!

One key note: If you need counter service, they are not fully open all day. As of Dec 2024, they…read moretake a lunch break in between from 2-3pm, so avoid that time if you need mailing service help. That being said, very nice place to get your shipping needs covered! The woman working the front was very nice and prompt in helping with my package. No line either which is nice. If you live in the area, recommend!

It's ok for the Amazon and UPS service it's just a mailbox place it's quick in and outread more

Had a great experience here. Parked on street since the lot is very small. Not a big deal. Store…read morewas immaculate. The staff very friendly. We were there to get a document notarized. The process was seamless. We were out of there in less than 30 minutes. What struck me was that this location was fully staffed. The employees looked happy. And engaging them was a delightful experience. It might be a tad out of my way, but I'll return to this location for shipping and notary needs.

Absolutely horrible customer service. I'm not one to ever write bad reviews, and I usually come…read morehere for mailing services/returns for the last 3 years and have never had an issue until today. Everyone I've interacted with has been nice or at least polite. There was a blonde lady I've never seen before who was so rude... I had multiple returns with different QR codes and she was clearly upset about it. She was throwing my clothes back in my box saying "that code's not ours." I asked where I was supposed to go then, because it said UPS, and she said "I don't know, read and figure it out." How rude!!! I showed her the code again and said it says UPS. She was wrong and didn't even apologize. I gave her back the clothes to return and now I'm worried she did all the returns wrong. I will 100% be going elsewhere because I don't want to experience her ever again.

The staff was so kind and very thorough. The office was so beautiful newly remodeled. I loved the…read morenew design.

Terrible customer service. I came in today to drop off a package and was completely ignored by the…read moretwo staff members, who were busy shouting at each other behind the counter in Chinese. The woman scanned my item and handed me a receipt without making eye contact or saying a single word, then went right back to arguing. Unprofessional, hostile environment, and easily the worst experience I've had. Trash!

Don't trust anyone giving this UPS store a 1-star review... I've been a loyal customer for the past…read moredecade, and Nevine, and every other employee is not only a consummate professional, but is courteous and goes above and beyond to problem solve. This UPS location is my absolute favorite! - Grab a free empty box out front before you come in... no need to purchase a new one! - There's plenty of parking and a Starbucks next door... if you woke up on the wrong side of the bed find a mostly clean bathroom and free ice water 30 feet away! - Forgot scissors, tape, a print out? No problem, they have all that and for free. - Asking an honest comparison question about UPS vs USPS vs FedEx, ask away! They honest and helpful. And to all you sad-sack excuses for clowns, get a life! And also stop using AI to write your negative reviews... so lazy! So sad and lazy! We're all SUPER sorry that you chose to come to the UPS store when was busiest, apologies that you didn't get a free appetizer for dressing up fancy and flirting your way through the foyer, and too-bad-so-sad if you think your time is more precious than anyone else. Too many tears running mascara down your face? It's time to admit it to everyone: yes, this is an intervention... you have a serious Amazon addiction, and it's time to talk about it openly. Shaquille O'Neill is embarrassed at the size of your carbon footprint for Chrissake. And you harboring too much unsolicited logistics advice to boot? Wow, so much smarter than everyone, you must be a genius! If you think UPS can run its operations better, how about get a job at UPS and stop hiding behind your computer screen and absolute bullshit 1-star reviews. Elite Yelpers are the biggest and worst narcissists the internet has ever suffered... a designation reserved for small minded hypocrites. Just take a dump and move on, eh? Congratulations on shitting such delicious ice-cream... you're a rare bird indeed!

THIS REVIEW IS FOR THE FRANCHISE OWNER NEVINE AND ABOUT HER ONLY. My experience with the other…read moreemployees here has been great and they have been very kind to me. Never in my life did I think I would ever write a review for a UPS store, but after my experience at this specific location it compelled me to write one. Mind you I rarely write bad reviews and I have a lot of patience, but the owner (Nevine) of this location was extremely rude to me when I was trying to speak to her about picking up a package. I missed my original delivery date for my package because it needed a signature and they proceeded to send my package for pick up at this location. I went to pick it up today, but my issue is my ID doesn't match the address and name on my package because of multiple different reasons. I had proof of the purchase, proof of the actual email from UPS with tracking, and multiple credit cards that showed the matching name - she still refused to hand my package over to me which I understand policies, but she wasn't offering me any solution to fix this issue except to call UPS or else she was going to ship the package back to the sender. While trying to explain to her my situation I was getting frustrated because her tone was very condescending, she kept raising her voice at me, and she kept cutting me off while she was repeating the same thing constantly. She also was telling me to have it shipped to my house - which I originally did, but unfortunately missed it - and then when I asked her if I would be able to pay for her to have it redelivered she said no. How is that not possible, but you're telling me to ship it to my house? I understand her trying to protect the package due to fraud nowadays, but on the official UPS page it states that if your last name and address don't match on your ID, you can show the UPS tracking alongside your identification regardless if it matches or not and you should be able to retrieve your package. This is from the OFFICIAL UPS WEBSITE and she continued to say "this is what they're telling me to do" and kept refusing to give me my package. Mind you these instructions that I found to follow are also on a link on the email from my tracking from UPS. She didn't even bother reading what I was showing her and continued to just keep raising her voice at me. She kept repeating herself that I need to show matching identification because there is "so much fraud nowadays" and "anybody can have an email" when I was trying to show her my proof. Which made no sense to me because shortly after she had a family member come in to handle what looked like paperwork to be shipped out and her family member who is not an employee was behind the counter. So you're telling me there's a lot of fraud nowadays, but it's okay for you to have someone who isn't an employee behind the counter? Make it make sense. On top of that - I know she was talking bad about me to her family member because when I left to try to contact UPS on the phone she said something to her family member when I walked away, and when I walked back in to speak to her again she said something again and then continued to give me a fake smile afterwards while saying something under her breath. Completely uncalled for and unprofessional. As much as she was clearly frustrated - so was I. Moving forward I'm going to call corporate as well to file a complaint because her customer service was ridiculous and I will avoid this UPS location by all means. I ended up resolving my issue with customer service, and completely understand the issue with my ID not matching, but my issue here was how she spoke to me and handled the situation in such a degrading way. Also, if you look at other bad reviews basically stating the same issues I had with her being rude and condescending - you can see the owner herself, Nevine, has replied back to multiple reviews still arguing. Says a lot about her character and it's unfortunate she's the owner of this franchise.

I would like to thank the crew at Pasadena Post Pack & Ship for the excellent support they provided…read moreto us in picking up my Joe Walsh guitar from Julia's Auction House. The packaging was extremely well done and the price was well below the other 4 quotes I received. After reading a few of the reviews on here I was concerned that I might not have made the right choice in hiring them. But Tom Ma always kept his word and responded to my concerns promptly and I received my package in a timely fashion. Thank you very much. I appreciate your help. Ty Cook

Tom was excellent to work with and my massive framed painting was delivered with no issues and no…read moredamage. Would definitely use again and feel like the prices are very fair for the value

Best and kindest service! I'm doing all my business here now…read more I hate going to the post office. They offer all services

John and Zeina are terrific! Always so friendly, courteous and helpful. Love this place!read more