Rudy went above and beyond to help a senior citizen today who they had originally overcharged $100 when she was there before. That's called good business, Thank you, Rudy! :) read more

You can always find what you need at this location. However prices are very high. Beyond great customer service.

I always have a great experience at this Office Depot location, especially during my recent visit for printing! The staff are friendly, helpful, and always willing to make things work with a positive attitude. Thank you for your patience and excellent service! read more

Came here to put my dissertation in a lamented booklet, and the service was seriously great and fast! Cecilia helped us out and was so amicable with a very good personality!! She did a phenomenal job and the prices here are reasonable especially if you print out the pages beforehand!! It was pretty crowded for a Tuesday but went smoothly!! I recommend here for your printing needs. Very professional, reasonable, and good quality. They have all the supplies you need here and fully stocked. read more

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Was physically assaulted by Assistant Manager Al this morning. Their self serve copying email wasn't working. The woman working the register was very nice and tried to help with no traction. So I logged in with my google drive, which also didn't work. When employee Evelyn walked by, I asked her to help to clear the cache of my personal information, and she told me it was, except it wasn't because my credit card was still active. When I told her I needed the machine powered off to clear the cache of my personal information, she walked away and said "go ahead". I told her I could not find the power button, but Evelyn did not help. So I saw the plugs of the copy machines and started pulling them out, when I was body checked by Assistant Manager Al. I have a heart condition. Check your in-store surveilance tapes for that behavior and lack of assistance. Those two employees need retraining. And let's talk about legal action. read more

I want to give a huge thank-you and shout-out to Rudy in the print department at Office Depot on 1130 Colorado Blvd in Pasadena. We were in a desperate situation and needed our booklets completed the same day. I called in, explained the urgency, and Rudy immediately assured me he could help and have them ready. True to his word, when I went to pick up the order, everything was done and ready, despite the original pickup date being scheduled for Monday. His willingness to go out of his way to help us made all the difference, and I honestly can't thank him enough. Exceptional customer service like this deserves recognition. Thank you, Rudy, for saving the day! read more

Thank you Josh for helping me find all the things that I needed. Kept asking him for help and he always had a smile on his face.

This is the worst Office Depot ever! This is why I usually go to Staples. There is never any employees in this store if you need assistance. The line is always long because there is usually just one person at the front desk. (See photo) I was force to give them one star. Save you gas and head straight to staples. read more

Office Depot - A line out the door!!!!!! Head to Staples - Office Equipment Near Me - Pasadena, California

Printing services went above and beyond on several bulk orders for our non-profit. Painstaking and thoughtful!

Convenient location! Just wished they stayed open a little longer on Sundays (but I understand as an employee, I would not want to work late on Sundays). My husband and I have come here several times to print necessary documents and it is very convenient and affordable! Their supplies are plenty and the employees are friendly. Parking is usually available (including street parking). read more

Office Depot - The front view - Office Equipment Near Me - Pasadena, California

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There's an older lady that works here at the cashier, very standoffish. She looked bothered that she had to help me and she didn't greet me nicely at all. When she helped the man behind me her whole attitude changed, she was being very nice to him. Not sure what her issue was but fix ur attitude lady. Poor customer service is all I have to say. read more

Don't come here for TSA precheck enrollment. The employee Sadrick was not only unhelpful but incredibly rude--abruptly walking away mid-conversation. Take your business elsewhere! read more

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing some office supplies from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is decent. Not too big nor too small. Doesn't get full quickly. Store & Staff: The store itself is very big, neat, tidy, clean, and organized. The staff here are very friendly and helpful. They accept both cash and credit cards. There is no credit card minimum. read more

Don't come here for the Telios TSA precheck enrollment service. The staff is unable to manage appointments and overwhelmed by their regular duties and customers. read more

I came to this location to get TSA pre-check application done. Was fast and easy process. It did took 3 days to get approved.

Huge qualifications It's a full service store. They have a good selection of office furniture as well. read more

A little bit better customer service for people that don't understand how to use the printers. I can use mine at the office. I can use mine at home, but when it comes to Office Depot, they need to be more hands-on. And not being such a rush. I spent way too much time in there when they could've assisted me so I could've made better time. Thank you. read more

Unfortunately I did not receive good customer service when I went in with a question about one of their services. The staff member who helped me seem to care less about what I needed. What a bummer. I'll try another office supply store. read more

Jesus this store is absolutely T.E.R.R.I.B.L.E Always a mess, never anything organized. The lines are always long as hell because usually only ONE cashier. I've seen the cashiers stressed out because of the long lines and no one coming to help. Also I swear they've had like 4 different managers in the last 2 years. Like uhm? Only time I shop here is doing an online order. At least I can grab it and leave read more

5 stars for Cameron helping me print some cards! Working though the bugs he stayed patient and friendly getting things just right. Quick turnaround and a great price. Thanks again! read more

I went online to find a file cabinet with very specific height dimensions, and after looking everywhere else, decided to look at Office Depot, where I found what I was looking for and purchased online. I was notified it would be ready for pick up five minutes later, and I received a $10 discount for picking it up in person. When I arrived, I headed straight in towards the middle of the store, where I figured they may have some Fireproof Document "Safes", I could look at. I was greeted by store by employee Danny, who was walking the opposite direction, so I asked him if there were any fireproof document safes, which he pointed me to. After obtaining a shopping carting from the front of the store for the document safe, I was looking at an end aisle display at a couple hard drives. Danny happened to be walking from up front towards the back and asked me again if there was anything he could help me with. I asked him if the store had any other hard drives I could look at. He walked me to the hard drives section. Before he walked away I showed him my In Store Order Pickup slip and asked him if I should give it to him, or wait until I went to the front counter to buy the safe and hard drive. He looked at my paper, the item type, my name and said, "I'll get it ready for you and it will be at the checkout when your ready". I thanked him again. When I got to the check out, Danny came to the front to assist the cashier in retrieving the hard drive I was purchasing from the store closet, then dollied out the file cabinet to my vehicle to help me load the safe and file cabinet. I hadn't said anything, but I had previously hurt my shoulder doing some work a few weeks earlier and had been concerned about loading the file cabinet alone. So not having to ask, was a really big positive for this particular shopping experience. My past experiences with the store at this location, had been unimpressive and had led me to making my office and business purchases at a competitor across town whenever possible for the past ten years. Even though I believe their competitor has a better floor layout and generally friendlier employees, as well as more employees, I have to admit, I never had this kind of customer service or assistance at the competitor before. I couldn't have gotten better customer service anywhere else and since I was spending a lot of money, that's helps me feel better about those purchases and my decision to shop at this Office Depot. read more

This Office Depot has a large selection of things... wait for it... that I actually need for the office that I can't find at OfficeMax and Staples. The latter two I visited this week in search of report binders, but selection was sparse as the back-to-school moms cleared them out. This Office Depot is pretty dependable and I found exactly what I was looking for and in the quantity I needed (25+). To contrast other reviewers, the customer service here was excellent and very helpful. They even have a mobile station to edge cut and 3-hole punch which came in very handy. Big box stores aren't for everyone, but this spot is actually worth stopping by in a pinch. read more

I stopped by to print a document via the self service. The place was clean and there were many machines for self service. There is a small parking lot but amp amount of street parking as well. No issues, a easy way to print something. It was $0.15 per page for black and white printing. Opt to do your own self service printing or they will charge you for help from one of the workers. Definitely cheaper than going to a UPS or FedEx for your printing needs! read more

I needed a paper shredder, but the store didn't have it in stock so I ordered it online. The package arrived 5 days later, but instead of a paper shredder, a 4-foot tall bluetooth karaoke speaker was delivered. I called and was connected with a company called Veyer industry that claims to deliver 97.58% next day and to use AI for its logistics. Today, November 8, 12 days after I ordered it, the Veyer industry rep emailed to say that it could not deliver the shredder. I'm waiting to hear what they intend to do about the bluetooth speaker, which is just taking up space in my living room. This is the worst buying experience I have ever had. read more

This is my favorite office supply store. Why? Because it has almost everything. The personnel is attentive and helpful. I've been going there for Years! It is always very clean and well-organized. read more

Wonderful, friendly staff. Alway greeted with a smile and asked if they can be of assistance. Large parking lot so that is never an issue. It is my go-to office/business supply location. Highly recommend. read more

This is my Office Depot! As a business owner who often has to print flyers, etc. I really enjoy the customer service and prompt attention. On top of that, the Store Purchasing Card discount at checkout is just icing on the cake!! read more

My boyfriend ordered me a new office desk for my birthday and it was literally the last one in stock. Cecilia, the manager I believe, is super attentive and understanding of the hassles of ordering and shipping furniture ! She made sure we were comfortable with our purchase and the process of having the heavy glass desk shipped to our home without worrying that it would be mishandled nor would we be caught off by surprise. Some places don't call or text to let you know they are on their way to your home so you're basically held hostage. This wasn't the case with Cecilias help. I would definitely recommend you come to this location if you want a less stressful furniture ordering experience. read more

In & out pretty quick! Went in for a fingerprinting appointment which was at 11:51 but I got there earlier yet the technician started the process without hesitation. The results were fast too. I got answers by the time I got home. Lots of parking available for free at the parking lot. read more

Rena, Sara and Al soo helpful,patient and kind! Totally worth the drive from the valley! read more

I went in for a cable that the website said they sold. No one asked me if I needed help at all. I finally asked the clerk at the register. While he was nice, he didn't know what I was talking about, so asked me to show him on my phone. He still didn't know so he asked a tall, heavy set, bald guy with glasses. That guy rudely says, "What are you trying to do?? Cuz most people don't know what they want." I told him I knew what I wanted, to which he rudely replied, "Well, we don't sell that in this store!" This location is continually horrible and I only went because it was close. If you want great customer service, go to Staples on Colorado and Rosemead. I found what I needed at a cheaper price. I will never step foot in another Office Depot or order from their website. read more

They had the toner I needed, and service was efficient. So efficient, in fact, that it wasn't until I walked away from the register that I realized I'd been charged ten bucks more than the website price. They credited me back for the difference. Watch the prices when you're rung up and check them against the Office Depot website! read more

My online order was cancelled without any notifications and refund. I have to contact cs to ask for refund. Staffs are so unprofessional.

Horrible experience purchasing a graduation present. They advertised a laptop on sale and I purchased to be delivered. A few hours later I get a phone call from the warehouse saying they only had it as an open item and I told them I paid for a new item. So I return to the store to sort this out and the manager tells me I will get a new laptop delivered. 2 days past the delivery confirmation I find out the laptop never arrived because it was back ordered and that they couldn't tell me when it would be available. Extremely unprofessional. I'll never ever purchase anything from Office Depot again. I cancel the order and they told me I wouldn't get my money back until a week later. This was a debit transaction. Horrible experience. No graduation gift for my son and no money back in my account. read more

If an out-dated, legacy big box store is going to compete and survive in 2019 in the American market, it needs to provide a value in some way that competitors (ie online) can't. But when it bundles individual items that can only be purchased in a $20-30 bulk pack, and does not sell them individually, they push me to use online suppliers or mom and pop shops even more. Congratulations to the staff that diligently uphold this store's policies, policies that I predict will spell the chain's demise within one year. I have officially switched to online orders for office supplies as of tonight and placed a decent sized order for misc supplies as well as my 2 file boxes I needed. When I absolutely need something same day, I will visit the red logo competitor that does a great job with same day business cards, and recommend you do too. read more

Located right next door to an auto repair shop, my husband and I came to this store this afternoon to pick up an on line order. I am pretty surprised to see such a low overall rating of this place (2.5 stars at the time of this review) and wondered why, especially since I had a good experience. When we came into the store, we walked over to the line for the cash register. At the same time, an employee in red asked us if we needed any help. We asked him if this was the line to pick up an on line order. He said he could help us, and so we followed him to the copy service area. He asked me what item I was looking to pick up and then proceeded to ring up my transaction (I had already prepaid on line prior to coming). Service was fast and efficient, have no complaints here. Wouldn't mind coming back here again if I was in the area. As this was our first time at this location and this location being further away from my home, the only reason why I chose to pick up my on line order here was because I was already in Pasadena having lunch and thought it would be easier to choose store pick up instead of waiting to get my item shipped to my house. And with this location being close by, just ended up coming here. By the way, the woman's restroom was clean and adequately stocked with the essentials on this visit. read more

I came here looking for an office chair, and had an interest at looking for a paper shredder. I've done minimal research going into this, and just wanted to browse along and see what's available. So I had low expectations of what I would learn that day to inform me of my purchases. And I didn't expect to buy anything, instead I was only there to look. Then, I met the worker there, David. David was a tremendous help! Very friendly! Extremely patient, easy going, and told me exactly how he feels about the proper chair that would fit me and my build, and my ailments with my posture. He had me try out some chairs that he thought would help me out, and, it definitely made the choice of selecting a chair that much easier. Without David, I probably would still be at square one, and Id still very much be in that ever-lasting research phase. With David, it turned into the I'm ready to buy phase. David is what got me there. The same goes for the paper shredder. Office Depot has a line up of about 10 or so different paper shredders. And that many choices always makes my buy decision a bit difficult and time consuming, since I cant always decide so easily which to buy. In less than 5 minutes, I confidently chose the right one for me and my needs, because of David's extremely helpful guidance and advice, and understanding of what I needed. He broke down the pros and cons for each, and made the choice easy for the one that suits me. I walked out of Office Depot with exactly what I need, all thanks to David. Without him, I'm absolutely sure I'd still be looking and would have walked out empty handed. So my review is for David, my 5 stars go to him - tremendous help, easy to talk to, enjoyable guy, and made my visit to Office Depot an absolute success. I will come back again. Thank you, David. read more

The store has a great variety of office supplies and is very clean. The service was great too.

I came in a few weeks ago for specific items such as HP 4x6 photo paper & HP ink. My target didn't carry the ink I needed and Office Depot did. I came in on an uneventful weekday and found exactly what I was looking for. No traffic, and ample parking is always a plus. However, locating the items was a different story. I couldn't find an associate anywhere to help assist me in locating photo paper and the specific ink I needed. Aside, from someone working the photo/print station and cashier, there were only maybe 2-3 employees staffed working the entire store. There were aisles of paper, office supplies, postage envelopes, furniture, and decor. It's a large office supply store. I spent a lot of time looking for the items I needed because an associate wasn't available. Save some time, and shop online. read more

Horrible. I recycled 20 cartridges over two months here and I was hoping to use the $40 in store credit that was promised for Christmas gifts. The store clerks explained the store credit completely wrong to me. Apparently, you have to buy something for $40 with your card and they will mail you a rebate check. I was told I would get the rebate check in the mail in three months. Also, they did not tell me that I had to do this within the months. So my rebate expired. The national chain is not too helpful either. I called and e-mailed about my complaint and they did not respond. read more