I went to get passport renewals for my son and Bryan was super nice and whole process took less than 15 min. We were very happy with the passport renewals service and process went really well and speedy. Good idea to make appointment and also they take passport picture there too. Very smooth process. Thank you Bryan. You were awesome!! read more

This is the worst postal office ever. They threw away one of my packages that was delivered to my PO Box. Another package that I accidentally dropped off to them, but should've been to UPS was confiscated and disposed of. I mean, how hard is it to just call UPS for a pick up? It was an accident. I do a lot of package and mailing. They miss handle my fragile items. I ship out a lot and they end up being broken. Trying to get the money back from them is very difficult as their website is incredibly hard to submit claims and they like to deny the claims anyway. Just stay away from the USPS if possible. Postage has gotten so expensive its not worth it! read more

I rarely visit the US Post Office but stopped by to drop off my mail-in ballot for this year's presidential election. I found street parking and walked in. I love how it wasn't crowded. The staff was friendly, efficient, and patient with customers shipping packages. read more

I don't understand all the recent negative reviews. I went in the morning and the staff was nice and very fast. They got the LiveScan for fingerprints if you need. read more

Mailing purchases home from Los Angeles, California... I guess I bought too many gifts for my friends and family. Coming to the conclusion that I need more space in my suitcase, I went to a nearby Post Office and got a Large Flat Rate box. I stuffed as much as I could and went to a different Post Office. The Temple City Post Office didn't have any Large Flat Rate boxes, so, I'm glad that I got a box elsewhere. I had found free street parking because the parking lot was quite full already. There were a couple of customers at the windows, so, I waited for my turn. The nice female worker reminded me that I needed to write a return address on the box. Ok. I asked her how much my box weighed... Almost fifteen pounds... Yikes! Oh, well, that's $21.50 well spent! I'm so glad that I followed the advice of Peter and Iris. Thanks for the great travel tips - like bringing tape and a sharpie pen on vacation!!! read more

See all

Kay was really kind and helpful. The entire appointment for my passport application only took 10 mins!

Mrs kay She is very friendly and provides excellent service. Try to help me solve the problem

This is my second time coming to this location for passport renewal and Kay has been so helpful each time I appreciate her quick yet helpful kind service she is a great worker I appreciate her making my experience go smooth. I will definitely continue coming to this post office thanks to her. They have nice post cards as well and clean office. read more

It is 2:47 and I walked into the store around 2:25 for identity services. I then realized that they only take walk ins from 9AM-12PM, but one of the workers, a nice and sweet lady named Kay decided to help me out! She got me in and out of the store FAST and was helpful in explaining the passport renewal process to me. She also didn't have to take my walk in, but helped me out anyways. Thank you so much Kay for amazing customer service read more

They say they deliver a package much earlier then they actually do to make fake data that they deliver on time. Thieves need to give me money for that read more

Front desk staff named as Nam he is a A very uncultured and polite person.No respect for guests at all.Last time I even had a quarrel with a guest，and the police Appeared. . . I just want to know how many people think this Vietnamese discriminates against Asians. read more

Typically one associates their Post Office experience as dreadful and outright horrible but, not over here. I would like to give thanks to the customer service representatives Kay and Sara for being nothing but good help to me. They both in combination helped me with my questions and made my experience as easy as it can be. I will return to this office for my future needs. read more

All of the ladies at the post office are always so kind, smiling and have gotten to even know me when I come in. There hardly ever is a long line like other post offices and they have a self using kiosk that is very easy to use if there is any kind of line. Love my Temple City post office! read more

Kay was so sweet and nice while helping me complete my Passport application. She also was very precise and helped me with corrections and made sure everything was perfect. The camera they had there was broken, so before you go just get your passport picture taken at Walgreens down the street. Thank you Kay, you have amazing customer service! read more

The only reason I'm giving 5 stars is because of KAY she is amazing and completely patient..Her 2 co workers a man with glasses at the desk and a woman with tattoos. We're extremely rude to her for going out of her way to help the people waiting on passports. Kay is very fast and friendly and I really appreciate her time for helping me and my two children with our passports. The disrespect she received from her coworkers was not right it should be dealt with and was very unprofessional in front of the customers. The man just kept saying rude things towards her. She does not deserve that and I know for a fact he could have helped her with the passport line he has helped my husband once before. And can you please update your passport walk in hours on the website they are incorrect they are not 2:45-3:45 pm read more

"I can't say enough good things about our mailman in Temple City! Recently, a package of mine was misplaced, and so i called Temple City usps. I did not catch the name of the person that answered my call but many thanks because the mail person went above and beyond to help track it down and came back with my package . His dedication, professionalism, and friendly attitude made the whole process stress-free. It's clear Temple City USPS truly cares about the community they serves. Thank you for your excellent service!" read more

The staff named "Nam" was so rude! I went in to renew my passport and asked him questions regarding the paperwork that I needed to submit. He gave me a look and said, "why the hell you need this?" "Why the hell you need that?" I am not sure if I was receiving help from him or getting scolded by him... read more

When I arrived, front desk Sarah instructed me to complete a form and then skip the line so she could assist me directly. After I completed the task and approached her as directed, she abruptly told me to wait in line, causing significant confusion and embarrassment in front of everyone. read more

I went to ship out a international package. The staffs was friendly but you can tell that they have been working a long time, and with numerous amount of customers still in line as they were closing up. As we waited, I noticed that there was a customer she was having issues with her credit card payment. She became frustrated and started to make a scene at the post office. Yelling at the lady's behind the window counter and complained that they have a crap system. I didn't want to budge in. But I do felt bad she couldn't complete her shipment because her credit card just won't go through or she doesn't have another payment method as in cash. But the customer couldn't keep her cool. And took her package and angrily left. Then post office lady did recommended her to go to the other window, but this customer insists that they should open up another window instead, just for her. The other window with a staff she was willing to help, but she was still helping another customer at the time. But instead the customer made a huge scene and stormed out. I understand the difficulty as a service personnel. It's thought to deal in these matters. But these staff at our local post office mainly kept their cool and did there best. As for I, I am not that pro At USPS services but this post office on Oak Ave they work hard. I would give them a Pat on the back if I could. But just bare with them if your ever here. Be kind and be understanding, sometimes it will just make your day better. Bring both cash and card incase if you ran into a credit card machine trouble. read more

I've been coming to this post office for decades.... I've never thought about it before, but it's an extremely efficient operation. The staff is always courteous and you can even joke with them and they'll laugh with you. =) It boosts a sense of pride in me when I see the mailmen and "femailmen" (as George mentioned in a previous review) working here with contentment. I would actually really enjoy coming here if only the lines could be shorter and they'd increase the parking situation (reasons for the 4 stars). I think it got this way since they removed the drive-thru mail bins. Regardless, I'll keep coming back. I have to.... LOL. It's my local post office and it's the most convenient. read more

US Post Office - Post Offices Near Me - Temple City, California

The only USPS that I go to as of recently. The front desk Nam was very friendly and accommodating!

The stuff youngasian guy with glasses he was incredibly helpful with my passport application, assisting me with necessary corrections and patiently ensuring everything was accurate. I'm truly grateful and will certainly return for future assistance! read more

Bad service clerks are very rude and unprofessional, especially the Chinese lady and young guy with glasses.

The customer service supervisor does not know what is going on! 2 months ago as soon as I walked in to pick up my mails since our mailbox been destroyed by homeless! He told me that this mailbox been not fixed for 2 yrs! I told him that I just moved in only 1 year & our mailbox just been destroyed by homeless last week! Then he asked my manager to call him! Today I went in and he said that he sent all our mails back to senders because our manager and HOA never call him! It turned out that manager called him 2 months gai but he never his call! HOA called him 2 days ago to notify him that the new mailbox was delayed by post office until August! But today, in front of public he told me that our manager and HOA never contact him! He lies in front of public ! How this is superior of customer service? I just wish if we can change our post office to another one like Rosemead? read more

Never received one of my important mail. tracking it but marked as "delivered". I went to this office. but seems didnt want to Help . but blame：this is too long time，bla bla not here. didnt give a solution. I go to web fill a missing form， deny ，said it was "delivered. " Now I want to ask. "Why we've to Pay the Price for others persons Fault？" it Cost me pay extra 500-600 hundred and another 90days for this never delivered mail. ps： I always received my different neighbors mail. which if I didnt gave to them. They might Marked "delivered" Also. read more

Marilyn was so nice and kind helping me with my passport application she help me with some corrections she patiently make sure I got everything right thank you!! definitely coming back!! read more

Don't come here to do your passport. The clerk showed up 40 minutes late to our appointment. Then she took 4 applicants before us because she showed up late. We waited almost 2 hours to do our passports. Best part was she didn't even apologize for being late. Stupid lady needs to be fired. read more

I don't know why post offices get such bad reps as to me, they do alot of work. I always like their help and that it's easy to get things done besides wait in line. Wish shipping would drop lower in price but I'm sure they are busy for the holidays because of Amazon and online companies that need that extra help to deliver stuff. read more

US Post Office - Delivering a package - Post Offices Near Me - Temple City, California

Didn't even know this USPS exist until now. Glad they're opened and closed by. Opened till 1pm on Saturday. Clerks don't really smile bit they do their jobs. Easy in and out. Will update more now and come here more often now that I know it's here.. read more

See all

The postman delivered my package (there's glass jar in it) by throwing it to my porch without care. I've already complained to him once, but it seems like he doesn't care at all. It is indeed an unacceptable manner of customer service. read more

Do not give this post office your business. We recently went in and purchased a money order only for it not to be printed out. The money was taken out of our account. But we received no money order. The manager refuse to give our money back. Told us we had to go to our bank. Bank told us we had to go back to the post office. Post office told us we had to go back to the bank. No help whatsoever. And then they gave us attitude. They also mention that it was a second time it happened that day. When a machine starts miss printing out money orders you need to stop and make sure I won't do it again. This is for an important bill, we are lucky to have the money but imagine someone who didn't? This could be a dealbreaker. Again do not use this post office everyone there' is as useless as a hulk with tits! read more

If I could give this place a 0 stars I would. It literally is so easy to be kind but the person in the passport office was the most rude person I have ever encountered in my life. Avoid this place at all costs. If you don't you might be berated and yelled at in the middle of the post office. read more

I no longer send my important mail to Temple City any longer because of this post office. I had three packages missing in three consecutive months. I subscribe to a monthy beauty service where packages are sent out in every month in a different mailing bubble package than normal. I think that is the main problem. People see this and recognize it, and I hate to say it but I honestly think people are stealing packages. Three times in three months is no coincidence. Either it is stolen off of the mail truck or the mailman misdelivers the packages or something! I actually went back to talk to Jonathan who seems to remember me from the previous month. He does the EXACT same thing, saying he will look for it and will call me. Okay, I give him a week again before I go back to talk to him. I luckily catch him before his lunch hour and realizing that he forgot to call me, tries to cover it up by saying he will look into it again, which is what he promised a week ago! So I ask him for his number and tell him I will call him. He doesn't answer my call! I am just so fed up with this post office and the missing mail. Seriously want to file some sort of complaint. When I was driving down Temple City Blvd, I saw a postwoman with an open bag of mail on the floor and some people around her. Maybe that's why my mail keeps going missing. Save yourself the trouble and go to another post office or if you have to go to this one, avoid dealing with Ken or Jonathan. read more

I'm not a big post office user but I had to ship a package international today. I was surprised of the very very friendly service with a smile here. I haven't been to a post office in a while - as I guess online bill paying has seemed to be the norm along with fed-ex shipment centers. But this post office rocks! The older Asian aunty and uncle behind the counters were fantastic! Super friendly great service with a smile! I even noticed how patient they were with customers who had a lot of questions. Makes me feel like going back to paying the bills the old fashion way just for the friendly human interaction. Big thumbs up to the pony express! read more

Fail. Why close one of two lines to retake customers to use automated machine? A customer answered yes about using a credit card, so she marched her to the Automated postal machine in the lobby. She explained to customer that she is following orders from her supervisor to go out and show people how to use the machine. The problem was that 10 people were in line and her leaving to show how the machine works, did nothing but slow down the line. She disappeared for several minutes. She could of taken care of the same customer and probably another in the time she disappeared. I get they want people to use those machines. Eventually there won't be any counter people - it'll all be automated - but in the meantime......To SUPERVISOR - have them take people out to use the machines when you are NOT busy. Use your head. Dumb read more

This post office is OK. I mean, you're gonna have some good and bad days. It all depends. PROS: - You can skip the lines if your package is ready to be sent. That means you have your shipping label, stamp, etc. DONE. Just drop it off in the designated mailing slot. - Nice employees. Yes, there are some really nice ones, especially this one woman. If you get her, you're lucky! - They provide a FREE scale for you to weigh your package and determine the price of it (depends on WHERE you're sending the package to). Also, you can print out shipping labels, which unfortunately, are NOT free. CONS: - Very limited parking spaces. When I say VERY LIMITED, I mean it. I know you won't like it, but you're either gonna wait patiently for someone to leave or you're gonna park on the street. Your choice. - Rude and cranky employees. You will encounter them at some point in time, such as the person who operates the passport department. Oh, that brings me to my third point. - Getting a passport? Well, PLEASE make a photocopy of ALL your documents, including your driver's license, student ID, or old passport. Please print them somewhere other than here. They WILL charge you $1 (or more) for each page they photocopy. read more

I used to go to this Post Office daily, to drop 20-100 items daily. This Post Office has several unique features and was actually setup well for social distancing, long before the Coronavirus... A good Post Office needs only a few things... * Good parking - This is a small post office, so the parking lot is small, however, there is usually a lot of street parking and a USPS parking lot next door accessible to the public. * Short lines - Okay, so the lines here are so short but they have some great alternatives, for example, a self-serve kiosk where you can buy books of stamps or individual stamps (the machine can even weigh and measure your packages), so you can avoid the line. In addition, this post office allows you to drop your package in the back (first class, priority, international, whatever!), for increased efficiency. Plus these bins in the back gets you around the 13 ounce rule (where you have to drop at the counter). * USPS Self-Serve Kiosk - Yes, I mentioned it above, but this machine does everything but process passport applications and sell you money orders. It's great!! Most of the reviews here are complaining about the lines or the speed/mood of the staff, but really there's no need for interaction at all...especially these days! I guess if you need a passport, that's a different story, but that's what appointments are for... read more

I came in on a Saturday before opening to do my passport. I walked up and the man told me that I need an appointment but I called in several times on several days and no one answered. Then I found out people actually have to walk in and write their names down. I don't understand why they don't just answer their phones. Well here's the next part. He tells me that he can fit me in at a certain time and I say sure. So I take my picture here and wait for 2 hours and fill out my paperwork. Make sure to bring all the materials you need like ID and birth certificate, you can find everything you need online. He gets my passport renewal done and I pay. Before he lets me leave this guy basically FORCES me to take their "customer service" survey! He grabs my phone and scans the receipt and tells me "you can't leave before you do this" and other things that sounded like he was threatening to not get my passport done if I didn't fill this out. Even worse this piece of shit holds my phone when I'm taking the survey and watches me take it! So what am I supposed to do? I couldn't say "bad experience" since he was WATCHING MY EVERY MOVE! Like hello! A little privacy? read more

Everyone complains on Yelp about this post office. I have gone a bunch of times now and not experienced any of the problems described. The staff has been professional. There has been no rudeness. I also haven't found any long lines ever, but maybe I just go at the right time. read more

Why close the door to your business early? The only answer sloth. Or, unless you're the USPS. I got here 10 minutes before closing and they closed the door right in front of me as I was walking up to the front door. I knock three separate times and nobody answers, and I'm about to leave, when finally one of the more responsible employees actually walks up to the door and tells me the other door is open. Great, I get to mail my package, and the same responsible employee with a man bun/ponytail points to the drop off area. I want a receipt (how can I trust these employees to make sure they scan my packages with so many lost package complaints?) so I was directed to go around the line only to end up at the counter that was right next to where I was standing where the lady could have said I can help you right here. Yes let's be inefficient and make the customers loop around and walk more when it's right in front of them. That's totally logical, and on top of that she doesn't say a single word to me. Can you not speak or can you not speak English? I thank her and she says nothing, makes no eye contact. At least the same responsible employee says thank you when I walked out the door. I never had high expectations for the USPS but this experience has been the worst. They shouldn't be closing their front door, which is much easier to access, BEFORE CLOSING TIME.They had one person at the door, one person at drop off counter, which I have never seen anyone sit at drop off (overemployed USPS), and two other people at the regular counter. This place is obviously over employed and it's making their staff lazy. read more