This is my go-to place for dropping off packages. I can always count on the staff to handle everything with care. ::Experience:: The staff is typically friendly and helpful. I've had no issues with my packages, and it's always a smooth process. ::Customer Service:: Most of the team is patient and accommodating, but I did have a minor issue once. I appreciate the warm service, and it's usually quick, which I love. ::Meh Moment:; There was one time when a staff member was very insistent on having me use the self-service kiosk. Despite explaining that I preferred not to, she kept urging me to use it. ::M's Notes:: - Parking lot read more

The UPS Store - Shipping Centers Near Me - Arcadia, California

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I usually come to this store for my Amazon returns. I've come on different days and times and it's busy and there's always a line. For the most part it goes by quick. Most of the staff is nice and friendly. They help you with whatever you need. I can tell some are frustrated when they're really busy and there's a long line. The service isn't the best. If you need to print the return label it's only $2.50ish. They also have the option for us to do the return ourselves. I honestly haven't tried it. But it's pretty convenient for people who wouldn't mind doing it themselves. read more

They closed at 4:30pm when it says they're open online until 5pm. Hours need to be updated

This was the most efficient and easiest shipping experience I've ever had. Major shoutout to Jonah for awesome customer service and efficiency. I was in and out so fast. He took care of everything I needed. read more

The customer service is absolutely terrible, didn't catch the lady that attended us name but she didn't acknowledge us one bit I never go out of my way to leave a bad review but I'm honestly surprised on how bad it was read more

Had the best experience one can have while mailing packages today! Henry and Michaela were a huge help for me to package and ship 16 boxes.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is small. They share the lot with several other establishments. Some parking spots are smaller than others. Store & Staff: The store itself is very clean, neat, and tidy. The staff here are very friendly and efficient. They accept both cash and credit cards. There is no credit card minimum. read more

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Horrible experience. The ups worker was beyond rude and had a huge attitude when I came in.

This is Ups store today's employee (woman) is suck. I used don't have to pay for labels for return, but now she asked me for $2.50 for one label fee. The cost on my product is only $3, it doest make any sense. I never have seen any employee in UPS store such idiots read more

SARA and ERIC saved the day! Earlier in the morning, I accidentally put the wrong label on the wrong package. I came back a few hours later and SARA, like a Rockstar, found that package to switch the labels with the correct one!!! This store saved me a bunch of time and trouble! read more

The staff at this Live Oak location are very friendly and knowledgeable. The on-site printer/copier is convenient, and I buy most of my boxes here. read more

I don't know WHY this place has a 3.2 stars. I arrived with 6 boxes on a thursday afternoon around 2:30pm. When I entered, there was no customers and 3 staff working. The young asian girl started helping me out. Yes first she didn't smile, but as I started working with her, she started to brighten up. I had 6 different transactions that needed to be made, and she was very patient and helpful. As she was working with me, another staffed entered the room, and he too was bright and cheery! There was no rush, everyone was pleasant. I'd come back again. I've been to many other UPS stores where the store is really stuffy feeling (no air on), very rude and impatient at times even if there are NO customers! But here, I got 3 smiles! Wish customers wouldn't complain about things that are out of their hands. Yes, they work as UPS, but sometimes the weather, driver, etc. cannot be helped by them. read more

I have been to this store many times for returns for my textbooks and it's always busy with a line out of the door and no hustle to accommodate all customers. The experience I had today was there were two workers helping people. So I politely waited. There was an older gentleman sitting on his phone to my left and I assumed he was the owner and only there to supervise a service that they were receiving to the building. I waited for approximately 10 minutes and another man came in with a large package that needed dolly assistance. When that man brought in his package, the older gentleman got up from his seat to help him with shipping. When he saw me watching, he told me to go to a machine to check out my package instead of taking me in the correct order of the line. Luckily someone else opened up right then and assisted me so I didn't make it a big deal, but I felt like that was incredibly racist and bad customer service. I will not be returning to this location and I will discourage others from doing so as well. I will also call customer support and file a complaint. read more

This location is by far the WORST ups store I have ever visited. The employees were rude, unhelpful, and refused to provide the service my friend and I requested. Not only was I refused service (because I requested my packages to be properly weighed), but they made a condescending "tsk" noise in response to my request as it was quote, unquote, "inconvenient" for them. It is NOT that difficult to weigh 6 small packages and get the proper weight. There is absolutely no point in getting a drop-off package receipt if the weight displays as 0 lb 0.0 oz. Did I mention that we were instructed to step aside for customers behind us despite waiting in line like everyone else? Apparently weighing 6 small packages is too demanding and the staff wanted to prioritize the customers who came after us ... LOL This was a frustrating experience that left my friend and I feeling undervalued as customers. I would NOT recommend this store to anyone who needs timely and respectful service. read more

The high Yelp reviews are not misleading at all! I had to drop off an Amazon return and was greeted by someone who showed he loved his job. The customer service was stellar. I enjoyed the small talk with one of the employees. He even cracked some work appropriate jokes. I'll be coming back to this location often! Now I have to buy more useless junk from Amazon so I can return them... read more

I am leaving this review because I felt the need to give props to the employees at this particular UPS location. They are always so professional, friendly, and helpful. I've always received excellent services coming in here. I had my hands full this afternoon when I came in with my baby and young child and the employee (young female) quickly helped me. I've been to other UPS locations in Arcadia, but I will always choose to go here now because of their excellent service. read more

Has been visiting this store for over 10 years even since last owner, now the owner is Korean and with Chinese supervisor(a 40 years old man with black frame glass) Last week I called the supervisor regarding a rude employee tried to lied to me about not taking any USPS packages until I told her I visited this store even much earlier than she came to work here, I know there is no receipt when you drop off usps packages but totally fine for me. She stared at me and threw my package badly to the floor that shocked me. The supervisor answered the phone call but didn't help at all: always tried to get rid of any responsibility and accused some customers requested for receipts instead, which was not the point I was asking. Yesterday when I went to the store again I saw the supervisor and talked to him about this again, he suddenly changed his face and stopping smile, looked another direction, very disrespectful and belligerent, when I asked again if he cared about employee's rudeness in this store, he said he didn't care and that's it. I was totally shocked how rude this man was and not surprised that his employees are acting ruder and ruder nowadays. UPS Arcadia owner: your manager doesn't care about your business and thought people has no choice to visit your store since you are so only one in south&west Arcadia, things will change if more and more people complained about your employee's rudeness in the near future, and you have no right to insult any customers. If you hate to serve, why you still here to run this small store? Only for living? Hope you won't be treated unfairly and badly when you visit other businesses. Losers are always aggressive since they are not happy all the time. read more

I love this place. Super speedy service. Workers are always courteous and kind. Amazon returns, packages, and even passport photo service! One stop shop! read more

Very bad service and not even worth 1 star. Mimi was extremely rude. I was told that she is the owner and that was probably why she can be so rude. UPS is a service provider and I think being nice and professional is basics....very disrespectful. read more

Let me preface this by stating that most bad reviews on here complain about the speed of shipping, where I think the fault lies with UPS' logistics itself rather than the branch stores. Still, they could play a part in those poor shipping processes, but those complaints are mostly unfounded. I have also been to this UPS store to conduct business about 5-6 times. Now, with that out of the way: The customer service is not abhorrent, but the experience I've had is unacceptable. If you're there just to drop off a package or two for your Amazon return, then by all means, go to this store. But if you ship things frequently-and especially in medium to large quantities, you will find the employees here to be passive-aggressive, rude, and argumentative. The first time was to ship about 5-6 packages and upon asking for the weight, employee made a sour face. The second time, the employees (think one of them was also the manager, or at least a higher-up) got argumentative and even said in the future that they will refuse to provide weighing services in the future. By the way, not all employees at the store are like this. A month ago before this review I went and dropped off some Amazon returns and pursued some inquiries, in which the employees there were extremely friendly and helpful. TL;DR is that if this is the only store that's near you and you just need to drop off some light packages for shipping / returns, then this store is fine. If you want to consistently ship things and/or weigh packages because of insurance claims, the employees will first give you an attitude, then do it for you as long as it does not inconvenience them or require them to do their actual job as a parcel service and shipping company. read more

This UPS is my usual quick stop if I need to do an Amazon return. Located in a small strip mall. Parking lot is super small and always packed. Spaces are small also. Service is nice. Usually in and out pretty quickly. read more

The UPS Store - Outside - Shipping Centers Near Me - Arcadia, California

Girls be running it efficiently. Quick in and out. Even with the line out the door and around the corner.

Natalie was extremely helpful and friendly and helped me with options to send important documents across the country!! This ups store is well run and full service with mailboxes shipping packaging faxing and even notary services !! One stop shot and very efficient systems to get u in and out in a timely manner !! read more

The UPS Store - Shipping Centers Near Me - Arcadia, California

They opened my package. It says " HOLD FOR XXX" with my name on it. They charged me $5 for the picking up and they made a copy of my ID. The officer there insisted it's the shipping company's problem for not putting my name on the first line. I had a really bad experience with them. I would give it 0 if there's a choice. read more

After running around town and going to two other spots, I finally found a place that does passport pics! I called and they let me know the hours, when I arrived they helped me right away, super quick service thank you! I paid 14 bux for the pics read more

Came here to return my Amazon item. The representative stated that my label was incorrect and wanted to charge me to print the label out. I told him that I chose the no print label option. He stated that he could not help me. Another lady came along, and she asked me to cancel my return and resubmit the return (this is helpful). I took the average of the services I received from these 2 representative, and give this place a 3 stars. read more

Came here for notary services and Mimi Shin was the absolute best! She's very knowledgeable, patient, and helped us with notarizing escrow papers. Definitely recommend coming here just for her! She deserves a raise and promotion read more

Best UPS store in the area. Store is clean. Staff is very friendly and helpful. Dedicated parking lot always has lots of spaces. I don't know why the other UPS stores have such rude service, this location in Arcadia is the best! read more

William assisted us with notarizing a document. He was efficient, professional and very friendly. Highly recommend this UPS location!

beware they tried to get extra from your pocket on 2/21/2024, around 10:15am. I tried to return my order to amazon through UPS delivery. An old woman denied my package due to it is amazon box and suggested me to purchase their simple plastic bag (no bubble inside) for around $1.xx. I rejected and said my package box exactly the same as their ups package box with the size of 6x6x6. she changed the conversation content and said that ups box they offer is more safe for my item and its different than mine package box. and changed the attitude from denied my package to 'just up to me' if i insisted to shipped with my package but threat no guarantee the item inside will be safe. i just curious - 1. How come she suggested a $1.xx no bubble plastic bag if she concern on safety and reliability aspect? 2. why she changed from denied my package to 'just up to me' and threat for no guarantee the item inside will be safe? its totally break the trust with their service and i left from the store with my package as the result read more

If I could give this location zer0 stars, I would. This location has the most incompetent and rude staff of all UPS locations. If you drop off a package with a label paid for through the UPS online site prepare for them to charge your account additional fees for no other reason than to get a piece of what they didn't get at the store location. Another obvious thing is they must pay to have all their bad reviews removed monthly, seeing that they have all disappeared miraculously. Avoid this location at all costs! read more

Friendly professional people with very convenient location and easy parking. They accept Amazon and Macy's returns and are very skilled in taking them in which is a plus! Highly recommend! read more

The employee was nice and polite when we took our Amazon return in. The problem was, though, that they held on to the return for a week before sending it in. It was a larger purchase cost-wise, so it was unsettling to not have the refund processed for that long. Will stick with taking returns to Kohl's- they don't hold the returns. read more

No ottinger at home so came here to print. Very helpful. No issues at all. They're even sending the package to usps for me. No waiting except for print time. read more

The store associate Esther was very patient while helping me with my bulky air filter return. The other associate had difficulty printing the return label. Esther took over and was able to quickly resolve the issue. This UPS store could get busy and crowded; the personnel help customers in an orderly, calm manner, which alleviates anxiety during pandemic. read more

HORRIBLE SERVICE. Manager Rick said can't do anything about it but to eat up the cost. Didn't know that was their motto for disservice. I had a package go out Easter as a gift for my relatives in New York, but because she was working overtime she wasn't able to pick it up. The first two packages got there just fine, but the third one the driver neglected to drop the package at an access point causing it to be returned to me. Entirely, I wasted $40.00 and my package was returned with no refunds. Even the workers there said that sometimes packages containing laptops were lost. This just shows the quality of service, since even their own employees admit to shipments not getting to where they need to be I write this review from the heart, since my surprise didn't arrive on time and I lost $40.00 I advise anyone who uses UPS to reconsider using another source. read more

This review is directly goes to the handsome employee his name is Henry. He is extremely polite and knowledgeable of what he is doing, and respect customer's request, very friendly and patient. The UPS store should be feel proud having such a valuable employee working for them, he is truly representative for customer service guideline. read more

The person helping me take my passport photo was very helpful and courteous which is always a plus. Their prices were fair and their hours were good. read more

Friendly staff, fast service, got what I needed! I went for photo copies to this location since it was next to the post office, which helped a lot with my very busy day. Thanks. read more

I don't understand the bad reviews here. Twice I've come by to drop off packages to be sent out and the service and staff here has never given me any trouble or reason to dislike this place. In fact they're been most helpful and very knowledgeable. This will be my go to place from now on to send out any packages. read more