I don't understand the bad reviews here. Twice I've come by to drop off packages to be sent out and the service and staff here has never given me any trouble or reason to dislike this place. In fact they're been most helpful and very knowledgeable. This will be my go to place from now on to send out any packages. read more

This is one of the smallest UPS Stores I have ever visited. However, I never spend more than three minutes inside. Four stars for quality customer service and queue management. Easy to find parking during COVID-19 time. read more

Professional, courteous, and prompt customer service at this location! I stopped going to another closer UPS location because of the rude, curt, and hostile service. Kind customer service even for simple transactions makes a world of difference! read more

Friendly and polite worker. The one staff, male, was wearing a mask. I only dropped off a package.

Fast, friendly and painless. How my interaction went: I walked in, I got greeted by the friendly clerk. Hey asked me what I was there for, I gave them a package to drop off and they gave me a receipt. There was no hassle and I was out in no time. No line either, which is always a plus. read more

I went there with my baby last week to return some Amazon items. There were two guys there and none of them offered any help(I had the baby in one hand and long package in the second hand). He was asking me to put it on the counter to scan it. I was struggling to lift it with my baby on the other side and he was just looking. It freaked me out, I would never go there again!!!! Bad service read more

I've been here twice for passport photos. They are helpful, responsive and the rate is very reasonable.

Super clean and efficient. They Communicated all my options and risk very well. Overall super helpful and fast.

This spot is the slowest ups store I ever been to. don't waist your time if u are sending FBA with Amazon I get anywhere from 15 to 30 boxes every 3 days that I have to send to Amazon and they are big boxes I dont have time to wait in a big line to then have someone weight each box and measure each box, i just want to drop off and go like FedEx used to let u do when Amazon was with them. Then when we talked to owner he didn't even care he said it's what we have to do and we are trying are best to be fast. So we took are packages to another locations and guess what they said, oh drop it off on the side and we left in less the 2 mins. Why cant u do that here at this location read more

I came to this UPS store for Amazon returns today, The male worker with glasses and curly hair was super inefficient and needs better training so the line doesn't get held up. It takes him forever to answer a simple question. read more

Best UPS Store hands down. Everyone here is very nice and helpful. Been here about a dozen times for drop-offs and always a pleasant experience. They are also conveniently located next to the Post Office so makes drop offs to USPS and UPS fast and easy. read more

I usually just do drop offs of Amazon returns here but every person is nice and friendly. The line moves quickly. They also sell stationery and packing materials for your packages. read more

Fast and professional service. I never had to wait more than 5 minutes while I was there. Good and fast customer service

I've read some pretty bad reviews at other UPS stores (and I've seen some that has 1.5 stars) so I thought I'd just go to this location today. I was greeted immediately after entering this store and all I did was just drop off my prepaid package, got my receipt without having to move my lazy self to go into my pocket for a quarter (lol since they don't charge for a receipt here), was told to have a nice day, replied back and got back into my car all within a few minutes around noon. That works for me! read more

this ups store provides the most professional customer service. i didn't get a chance to get his name but he had braids.

After the way I got treated at the Arcadia USPS, it was a great feeling to just drop off a box, be given a smile, and leave feeling satisfied. That wasn't so hard was it? Great job, UPS, I don't know how it'll be when I come in with another package (seeing as a majority of the reviews are no bueno), but for now, you're an A on MY list. read more

Thank you to the manager the lady employee Henry and Joseph. You all helped me so nicely with my printing and faxing. This is a great store.

Went to this UPS store this morning to get something notarized and get my passport pictures taken. The two staff members that were present were very helpful and efficient at their assigned task and, to me, have shown to be proficient within their individual billet descriptions. I highly recommend this UPS Store is you're looking for a calm, professional environment. read more

This UPS store is next to a USPS location. I was sending a package via USPS Priority mail, but the cost of shipping was much higher than I anticipated, as it was going to the East Coast. The cost was so high due to the oversized box I was using, so I went over to UPS to price them out and see if they had a smaller box I can buy. So here's what happens at this UPS store - they tell me how much it'll cost (way more than USPS priority), look at my box and the item I'm shipping, and offer to cut my box down and repack it. That's right - they repurposed my existing box for me, repacked it with the padding, taped it up, and reaffixed the USPS Priority mailing address label so that I can take it back over to the post office. They saved me over $16 dollars. All for free. Amazingly nice folks. Please patronize this store. read more

This is a review for the shipping service - very fast and friendly. Thank you for being the only UPS Store in the vicinity (Rosemead and San Gabriel refuse) that willingly gives out receipts for dropped off packages. If you ship a lot, you know that this is extremely important because otherwise, they will not scan your package into the system and you have no record of it being dropped off. read more

This store makes everything easy peazy. No matter how busy, they are fast and there is never a long wait.

My husband went here this past Saturday, April 25. We needed to send documents and a $7,700.00 check for our business via their one-day delivery service. On Tuesday (three days later) our landlord calls us repeatedly to tell us that the check was not in the UPS envelope but we were sure that it was put in there. We kept telling him to check or ask his secretary but he insisted he never got it. Frustratingly we had to go to the bank and put a stop-payment on the check, which costs us $31.00 on top of wasting our time at both the bank and the post office because we had to mail the check out AGAIN. We were immensely annoyed at the landlord and his secretary, convinced that they misplaced the check, which was in a separate white letter envelope from the rest of the docs. My husband even went back to the UPS store to ask if they had it, that perhaps it fell out. The female working that day originally put our documents in one UPS envelope, then took them out and transferred them into a different UPS envelope. He was told that they did not have anything of the sort. Then yesterday, April 29, my husband was contacted by another company through LinkedIn saying they had our company check in their possession. This idiot (whose name I will leave out) working on Saturday took all our documents out of the UPS envelope- save for the check- that was then used by someone else! I was furious. My husband went back to the UPS store and was told to email the owner about it. The owner apologized and said for my husband to go to the bank, get proof of the $31.00 fee and that he would be reimbursed for it. Again, more wasting of our time, all because that UPS employee did not have the sense to check the envelope to make sure nothing was missed. What an experience. It was so stupid; my husband would've saved a bunch of money just using USPS and their self-serve kiosk. read more

Michael needs to be promoted! He's on point, made my experience pleasant efficient and quick. Thanks for your help MIke! read more

Price: Slightly more than average. Quality: Perfect. Service: Bit of a wait, but alright. Environment: Some clutter, could be neater. Location: Convenient. Order experience: Fast & easy. read more

One of the best UPS store in Arcadia. They're very professional and kind. Ps - Thanks Leo! read more

Didn't expect to be here only drive by and just to recall that I need to return my amazon packages. Didn't have a printer, the store made it so convenient and I was able to return it even without the boxes I needed for. No line at the time. Good customer service. Keep it up guys ! read more

The staff here are really nice. I had a couple of large heavy packages in the trunk of my car when I visited. They didn't have any carts or dollies I could use so they lent me their muscles instead! read more

Got the job done but short grey hair dude with the little man syndrome in the front was intentionally passive aggressive and rude as hell. Went to overnight a letter and he started telling me he was waiting for me to give my info without even telling me what info to give..? Talking to me like I was stupid as if it was my fault for holding him up. Ha. When I asked what info that might be, you could tell his pride took a slap in the face. Bad energy, bad customer service, wouldn't go back unless totally necessary . read more

The worst UPS store. I ordered a 3-day delivery service. But it turned out to be a 10-day delivery. They said they could not guarantee it for a 3-day delivery. They even told me that I should order a one-day air delivery service. If you charge me a 3-day delivery service fee and you told me you couldn't guarantee it. Then you recommend me to order almost 100 dollars a one-day delivery service. Do you guys have any sense of logic? read more

This might be a hard to find UPS location if you do not had a GPS. Parking is not hard to find since is located in a plaza. I do like that they will gave you a receipt when you return with prepaid package, sadly, not all UPS do this, which bother me. They got two staff during busy hours, which make it go quicker. read more

This is a privately owned UPS store by a couple. They have decent courtesy but unfortunately, it's quite obvious they are tying to scam you on the printing service all the time. I went to UPS store to do the print simply because I remember my friend was charged only 9c per page at the one near USC. And this UPS store on Duarte is walking distance from where I live. Staples and Office Depot are at 10c/page, which is good price too, but too far away. I've been this UPS store twice for printing, first time to print out my boarding pass, a two page document. Can you believe they charge me $2.20 for that? They put a computer use fee on the receipt although I didn't use the computer in their office at all!!! My second time being their was to print a single page with four copies. I emailed my PDF file to them in advance but they kept saying having not received my email because I was using an iPhone to send my email, and iPhones always takes longer time...interesting. I waited about 20 minutes in their store for my file to "come in". During that time the lady owner tried very hard to persuade me to do the printing on the computer right beside the printer. I refused because I know once I used they would charge me an extra $2.00 for the use of computer. And I know they are receiving my email anyway. Finally they say they received my file but they only printed 1 copy rather than 4. Rather than printing out all the four copies they had 3 of them copied from the printed one. Because copying saves them more ink?! Ridiculous. I wasn't surprised at all when they charged me another $2.00 fee for computer use. I told them I didn't touch the computer at all, they said some bullshit reason like I didn't use but they did.... I was overcharged about $5.00 for a total of 6 page printing at this store. Will NEVER go back again. I hate this couple owners' dishonest to consumers. This is not tolerable and acceptable. read more

I have been renting a mailbox from this UPS location for almost 5 years, and they have offered excellent services. One time I received a broken package from Amazon, and they helped me greatly with the return process. Working with this friendly staff is stress-free. Another time, I forgot my cell phone on their counter, and their staff returned it to me, before I drove away. Thank you guys so much! read more

I only used this location once and it was a really bad experience. I dropped off a box to have it shipped out and a few weeks later, I get a call from one of the workers there telling me that they were unable to deliver the box and that I had to come by and pick it up from them. She said that the address was undeliverable. I said that her coworker must have entered the address incorrectly and asked if they could they resend it? She said that they already did their job and that I had to pay again if I wanted it reshipped and that I had to come to the store to pick up the box. So, I picked up the box and sure enough... they entered the deliver address incorrectly into the computer when they created the mailing label. Both people working at the store said that I accepted full responsibility for any mistaked they made when I signed the credit card receipt. What was upsetting was they showed no interest in helping me and there was not a bit of sympathy or compassion from either one of them. When I emailed the owner of this location for help, he basically said the same thing and never apologized for his employee's mistake. He also said that I would have to pay again to reship it but he would give me a little bit of a discount. I opted to pass on the discount and not give them any more of my business, so I paid to have it shipped at another location. Next time, I'm using the US Postal Service if I have a choice. They're definitely a lot nicer. read more

Looters. Cheaters. Went to this place to drop off a package. I had pre-printed label but I was using a DHL box since I was re-using it from earlier shipment. The guy just declined to accept the package stating that he can not use a DHL box for UPS. I was shocked and amazed. Then he told me that I will have to buy a box if I am going to ship it then and there. I realized he is trying to make money out of nothing. He was going to charge me 15 bucks (more than the cost of shipping.) for the box. I walked out. I will also be calling UPS to let then know about such locations. read more

Fast, efficient, and friendly - - - - and they have a Notary on the premises. Beats the postal service by miles! They even helped me pack a box. Great place. read more

Could be a better experience, if the old lady( that notary public) knew how to smile. She looked like everyone owed her money. Not exactly the service type. read more

Friendly staff and it's never busy. My drop offs are painless and I always get a good vibe from them. Whenever I need to return something on Amazon, they give me an option of dropping of at a USPS or UPS. I always choose UPS over the the guys at USPS right next door. read more

I used this UPS store location very often in 2015... usually I was helped by the nice older lady, or the asian guy. Both gave superior service each and every visit. They were patient, and helpful! Sorry I still don't know your name by now, and for that I am quite ashamed. read more

Bit small, if come at 9am there's guarantee a line, thank goodness there's 2-3 people and it's reasonably fast.

Great experience all around. Good customer service. Jumped in getting my packages shipped right away.