The San Marino UPS Store is my go to location for routing packages for pickup via UPS MyChoice. I do have a problem with UPS more generally, but not with the San Marino store where I get friendly attentive service. Thus, I have not docked any stars from my review. Regarding UPS itself lately, more and more of my deliveries, which are supposed to be redirected to the store for pickup, have been subject to missorting delays, sometimes as long as 2-3 days, labels sometimes indicating routing to multiple local hubs, often delivering to my home and not to the store for pick up. ChatGPT confirms there are multiple anecdotal reports of similar incidents in the LA/Inland Empire area. I'm paying annually for the MyChoice service and feel that I'm only getting half the service I paid for. read more

Still the go to UPS Store for Amazon returns since they open Sundays until 5 pm. Was reminded that this was a Mail Boxes Etc. on my recent visit when I saw the MBE logo on the larger PO Boxes. read more

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Love the fact that this location is open on Sunday's. Needed to ship something out last minute and so thankful to be able to here. Gentleman working was friendly. The place is small, but it doesn't need to be big to function properly. I think they even make copies of keys here. I'm not positive, but I did see the machine for it behind the counter. read more

This is my favorite UPS store because of how convenient it is. I never have to wait too long is a smaller store, however, there's a lot of staff members that helped move the line quickly. Anytime I need a services they have always been extremely helpful patient and efficient and very informative and utilize a lot of services here and have been coming here for years. read more

The staff at this location provides the absolute best service. There are three other UPS Stores closer to me, but I'm happy to drive a couple extra miles to go to this because of friendly and splendidly helpful employees. Today Ally & Nate solved a number of complex issue I had with a SHEIN return. An issue that, had I been most other stores, would not have been solved. And had I had to solve it on my own, I would have taken me hours to solve. The twitchy SHEIN app glitched up on my return of several of items. Thankfully, Alley kindly navigated me through the app's maze of steps and fixed everything so my return was proper processed. Additionally, she and Nate gave me some great pointers on handling SHEIN and other fashion apps that my teenage daughter has recently taken such a liking to. Thanks big time, Alley and Nate! You rock! read more

They are NOT fans of Black people. My wife and I have made several transactions in the past several years and noticed the service and the reception some folks do not get. Just a simple Amazon return can be challenging at times. read more

The service was amazing. They take really good care of you and even though there was a lot of people there they were able to handle everybody in a timely manner. read more

I've been to a lot of UPS stores and encounter many workers. I came across an Asian male with no hair. No hi, how are you doing. I had him scan my code and he said that it doesn't look like it's one of ours maybe it's Whole Foods. I guess I was taken back by it since I thought I chose the ups option. I asked are you sure? And he made a rude comment back... I remembered what I saw. Was I a friend or customer? Very rude. Then after me he was greeting the next customer. UPS, please train your staff better. Makes me want to avoid this place now. read more

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is located in the front of the store. It's actually street parking only. Lots of street parking spots for you to choose from. Store & Staff: The store itself is very clean, neat, and tidy. The staff here are very friendly and efficient. They accept both cash and credit cards. There is no credit card minimum. read more

The UPS Store - Holiday business hours - Printing Services Near Me - San Marino, California

Horrible service. As frequent customers since it is the closest UPS store, we never receive a greeting or actual help. They obviously do not want to work there and don't mind making it difficult for their customers. The only thing they have going for them is their location. Other than that, expect them to nickel and dime everything they possibly can. read more

I would select 0 if there's such an option. I went there for Passport photo and just happened it's the closest one. The person A that helped me doesn't know anything and had to ask the other worker B who went to the back of the store and did not want to help me. So, A took the photo and B came back and said not right and has to re take. After taking the photos second time, A did not know how to print it out and end up printing a wrong size, I can't believe he just left it there and went to help another customer. B came back didn't bother and kept helping other customers in line. So both workers let me stood there and until I finally walked up to B and insisted him to finish my photos. Finally he did and ask A to ring it up but A charged me 2 times of $18.99 his reason being there's 2 photos which supposedly it comes in 2. I would totally advise everyone NOT to go there for the terrible Experience I had. read more

Received an empty package from this location on date 10/18/2025. Just a package full of air.

Small but the staff is willing to answer questions, and the answers are correct, instead of misleading. I have experience getting misleading information at other UPS stores but not this one. read more

Hands-down, I consider this UPS store the most helpful, efficient and lifesaving establishment in the San Marino community. The employees are kind, patient, competent, and very friendly. I'm able to do my Amazon returns, drop off my USPS packages and even have my house keys made here. They also can print out documents, do notaries and even take and print your passport pictures too.... See, I wasn't kidding when I said that this place is a lifesaver! The hardest working people I know are Greg, Nick, Dennis and Cindy. They always greet me with a smile, and always have me leaving a little happier than before I entered it. It's like coming to see an old friend! Keep up the good work here! read more

Very friendly and helpful staff. Quick service. Easy parking on Huntington. Coffee nextdoor. Everything is just fine at this UPS.

As a frequent customer, I'd say this location has consistent service no matter who is at the front. They enforce COVID-19 rules & always fast with their service (in & out) especially with the holidays coming soon. Even as they were going through renovations, always friendly & consistent service. Honestly no complaints with this location. This is always my go-to location to drop off any packages. Basically a 5 minute trip, so you could honestly get a Starbucks next door, go over to drop off a package & come back to your SBUX ready. Always a happy customer here! read more

Normally I don't give businesses a review other than restaurants. For UPS you wouldn't really expect someone to leave a review unless it's a complaint (coincidentally me) but this store is an exception. I came here to get a notarization that would forever change my life and the stamp was misplaced, sadly. There was a woman behind me and two teenagers (assuming they were her daughters) so he told them he will likely be able to help the next day. Just as she was walking down the street he then found the stamp, ran out of the store to chase her down, and told her he could help her and apologized. On top of all of that all of this was an hour before closing. He asked me if I was alright, considering that it was to notarize the last of my expungement of a bad past, and when I told him where I was now in life he then wished me the best of luck for my future and congratulated me. This guy nearly had me in tears considering that he not only didn't judge me but that he was so caring of others. The value in this kind of customer service is priceless. Occasionally you come across people who care about the customer, but not often do you come across people who genuinely care. The ratings are well deserved on this location and I would return for the customer service alone. At another location it was $25 for a notarization, however, here it was $15 which surprised me. I am not sure if it was for the inconvenience or if it was just cheaper but nothing was mentioned so I assume it is just cheaper here than the Alhambra location. read more

The customer service here is horrible - one of the clerks helping me was just so miserable and completely rude to me. I had to drop off a pre-paid return and he refused by box after already having scanned my return code and insisted that I re-pack my box. It was a box. He insisted that I needed a box for my box. Why would you proceed to scan my return code and then decide not to ship it? He said he dis not process it and gave no explanations. He was just so unprofessional and left me not wanting to return to ship from this store. read more

I came here to drop off some packages two days ina. Row now and this is such a great, clean location . The staff is super helpful and friendly too. Not to mention. No line here! I've seen other locations that have crazy lines, especially rite now during the holiday season but this location is a true hit. I highly reccomend. read more

I needed to submit my application for rebates, and wanted it done right, as I'm not proficient in scanning and sending. The staff helped load my documents on a flash drive, so I could send my now electronic file from home. There is so much offered here in the form of office support, I think I might just use this place as my PO Box in San Marino! read more

The UPS Store - Storefront - Printing Services Near Me - San Marino, California

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Very easy and smooth with their employees working at the counter, in n out in about less than 9 mins for my package. Clean place too

Dropping off a small Amazon return and was told it needed to be packaged in a pouch or box. Offered no help so had to go back home and go to another UPS store. read more

I have been a customer here for 20 plus years . Friendly staff and very helpful. Very convenient and accessible.

If you live in San Gabriel or anywhere close to San Marino, this is the UPS store to use. I have been coming here for over ten years, and I have had the pleasure of working with professional, friendly and knowledgable staff. It is clear that the owners of this franchise value their customers. I trust this UPS store to handle any of my personal or business needs. Whether its a simple Amazon return or something more involved like notary services, this is the UPS store to use. read more

Still 5 stars from me. Exemplary service from Greg, during Covid 19. Entrance is now only from the Huntington Blvd side and there was a line and social distancing. Masks were worn by all. I brought an item which needed to be returned to manufacturer. I purchased a box and Greg offered to complete the packing for me./ This shop is always my #1 choice for printing and shipping. Love it. read more

This small store does a terrific job of color photocopying. They're always efficient and friendly.

I needed to pack and ship a box. Though the store itself is pricey, Chris was very helpful, friendly and had a great attitude. It made a chore not so bad. I was very happy to have someone help me who was super upbeat and ready to help. read more

Worst customer service and attitude by employee and her manager or whoever is there occurred. Never seen such a bad attitude . Never gonna be back here again and trust me you would want to go to delivery options if available and change it and remove this location. Let's try our best for the community to avoid this location for UPS till they learn what does customer service means while we ordered priority over night +$60 and this is what you get for customer service! Absolutely insane. I will assure all big companies in San Gabriel avoid working with this location read more

The UPS Store - Printing Services Near Me - San Marino, California

Rude unhelpful staff. Unwilling to assist with alternatives to solve an issue. Curt and stand offish. Aggressive and dismissive.

We needed a notary for some financial papers. Greg was a tremendous help! He performed the notary service very professionally and friendly. He was also very helpful in giving us copies of documents and arranging to express mail the docs, sorted appropriately in the envelope. We very highly recommend him and his colleague for your notary services. read more

I run a non-profit and Greg and his crew have become an integral part of our organization's smooth operation. They've gone the extra mile for us regarding time sensitive jobs, and they're incredibly reasonable. They obviously care about their community! read more

This is my preferred spot for all my UPS shipping needs. There are a few UPS closer to me but I drive a few minutes further to go to this one just because I find it more convenient. I park directly on Huntington Drive (easy) and walk right in. Everyone there is fast and friendly. read more

Not just any UPS Store. This one serves with Joy Love & Happiness ~ KJLH ~ Los Angeles Radio Station ~ Immediate Assistance with Personality or as I experienced today with very sharp cookie there ~ Cam is here ~ Very adorable pre-law student who seems to just love life & helping people ~ Just was very thankful for her expedient knowledge & humorous personality ~ Need a lot that during these 'times' 'Cam' is Great ! Also another young lady there at the time quietly & very concientiously helping customers ~ The Owner is of course Extremely Gratious ~ Store is impeccably neat, streamline designed for doing copies, ergonomically 'breezewayed' floor walk / counterspace aplenty, Covid Rules Apropos, well supplied mini display office handy products, notary on site & of course optimal packing supply/packaging items & certain level assist ~ Yes, Locale is lovely in the tree lined promenade of Huntington Drive ~ just a tippy toe to Starbucks ~ Sit & Gather One's Thoughts ~ Surround is a Hail to the 1930's En Flaveur d'Architecture ~ Please respect the Ambiance & Dress Nicely ~ Was a Time that we all did anyway ~. read more

Pretty decent UPS store, I don't know how many different things there could be about a UPS store, but I'm giving this place 3 stores just because although they are adequate, parking and service seem a little lacking. There's a small parking lot in the back for this UPS store, but because it shares it with a starbucks and a few other businesses, you'll find yourself unable to find a spot most of the time :(. There are also some spots along Huntington Drive near the UPS store, but you'll often run into the same problem, and make sure you're careful! Huntington can get busy! Other than that, I've almost always had to wait for a few people to get taken care of when I come here to send things out. They are great at their job, it just seems like it's such a small store and so few people are working here. So if you need to send something out, feel free to come here, but be prepared to wait a little bit! read more

One star for misleading marketing and poor customer service. I shipped a package of perishable items the morning of 12/23 under the "next day air saver" program. The assumption was that the $70 shipping fee would expedite delivery of this 2.2 lbs package 400 miles. Branch representative Ruben cautioned me that it "might not arrive until 12/26," which would still have been better than the estimated standard ground delivery date of 12/29. In reality, the package took 10 hours for the label to be printed and three business days (5 calendar days) to be shipped, arriving finally on 12/29. I contacted customer service to request a refund as I paid the overnight delivery rate whereas the package was delivered under the standard ground time frame. The customer service representative said he would look into but then claimed the package was dropped off 12/28 and could not explain what happened between 12/23 and 12/28. He said it might have to do with covid shipping regulations and advised me to contact the branch where I dropped off the package. I contacted the branch and was told by Ruben that "we make no guarantees" as to delivery time frame and that he would check with his manager the following week regarding a refund. After calling back the following week Ruben again reiterated that because of covid there are no guarantees and that air shipping packages do sometimes arrive later than packages shipped by ground. While I understand that the covid pandemic has profoundly impacted shipping among other aspects of business, I do not feel that advertising "next day air saver" without a clear disclaimer about possible delays as long as five business days or Ruben's claim "it might arrive by 12/26" constitute honest business practices. And furthermore, I would expect the staff of a company dependent on the patronage of consumers like you and me to place more emphasis on reconciliation and sympathy rather than absolving themselves of fault ("contact the branch", "we make no guarantees", "you'll need to wait for the manager to get back next week"). read more

This is actually my local shop and the staff and crew are extremely helpful and professionally knowledgeable! If you have to have something shipped I recommend that you visit this location and watch how it needs to be done! read more

UPS store located next to a Starbucks? What a great match up! I come here to drop off Amazon packages, make copies, and print documents and then walk over to get a coffee next door. All so convenient. The folks in this UPS store are efficient and friendly. For Amazon packages, I usually print the return labels and pack at home, so it's nothing more than a quick drop off at the store, which is ideal for Covid times. Thanks UPS for being open and operating during these challenging times. read more

If you're gonna ship something, this is the place! I drive from my home in west South Pasadena to go there. I have been using this UPS location for about as long as they've been in business. The staff is always very friendly and efficient. They are sometimes very busy, but they always acknowledge me when I walk in and take care of business ASAP. It is a family owned location and they treat you like family. I would recommend trying them out. They won't disappoint. read more

It was such a pleasant experience! Kamryn was so helpful tonight! She greeted me right away and kept making sure anyone who walked in knew she was ready to help them!! I stopped by after a long day of work and didn't have my item in a box and she helped me right away!!! Found the right size of box and helped me protect my item as well! Without me telling her anything. I saw her do this with others like she automatically knew what they were there to do and she took initiative right away! I was so pleased! Not everyday you walk into a place and find a person who goes above and beyond. Is helpful and polite! read more

Friendly staff. Clean environment. Excellent service. Like it. The only ups store I would drop off. read more