Jay was a nice man and very quickly said he could get our job done but I think some finesse was…read moremissing in his process. You really need to have longer conversations about exactly what you want and he was a bit preoccupied with another job when we talked. Just a bit casual in the way he works. First of all he didn't discuss paper quality or weight which most printers I have worked with would bring up during your consultation. Additionally we wanted to hard laminate bookmarks, which he tried to talk us out of. But what he didn't do, when he printed the bookmarks is trim them where the design clearly ended before laminating them (and it was not a hard lamination) so all of the bookmarks had a 1/2 inch at the top without design. The design very clearly showed where it stopped but he did not see it or the difference from the end of the design and the bleed. I guess that was something else we needed to be super clear with him about, something that most pros would catch. Finally, he printed our programs on a heavy glossy paper that was not necessary for a program for a memorial luncheon, which made them difficult to fold. I guess I will say, that if you are going to work with Jay, make sure you discuss every single aspect of what you want, paper type and weight, trimming, etc. for every aspect of your print job. In the end, we were able to use what was printed, the program and the bookmarks just weren't exactly what we wanted. Additionally, he asked us to reformat our files and then email them to him but didn't reach out until the next day to let us know that he did not receive the file. I will say once he had the files the work was done the next day.

I seriously cannot thank Jay enough. I needed 6 colored 24x24" boards printed for my architecture…read morefinal presentation super last minute, and he completely saved me. He was incredibly responsive and helpful during a really stressful situation, and even helped get my prints done before the shop officially opened because I needed them before 8 AM. No other printing company I contacted was available that early on a Saturday, and Jay went out of his way to help me out. The prints came out great and the customer service was honestly amazing. If you're an architecture student or anyone needing quality printing with great customer service, I highly recommend this place.

Don't waste your time here if you don't have an appointment. I arrived at 9:25 AM today for my…read moreTaiwan passport photos and waited past their 9:30 AM opening time. The store was closed, and my phone call went straight to voicemail. I waited until 9:35 AM before giving up and leaving. The reviews warning about their poor reliability are completely right. Save yourself the trouble and just go to Fromex One Hour Photo Systems for your Taiwan passport photos instead.

We've used 1st Mart Printing & Sign for notary services over the last 6+ years. It's a no-frills…read morespot but Michael gets the job done efficiently so you can get in 'n out within minutes. TIP: It's best to dial them in advance to schedule an appointment.

I needed some 24x36 posters printed for my son who was running for student council. Ruben responded…read moreto my email inquiry promptly and was able to provide the posters within a couple of days. The quality of the posters turned out well and it was definitely a great value! For next year's student council run, no more expensive Kinkos for us. Quality Printing and Mailing will be our go to place from now on! Thank you again Ruben for everything!

Quality Printing understands customer service. They don't just "do the job," they go out of their…read moreway to make sure the client is happy with every detail. Unlike other printing service businesses, you can expect Quality Printing to deliver exactly what they are named, "quality." The pricing was very fair. Ruben, the owner, expedited the completion of my order to be ready in time for a family funeral service. I am so grateful for his kindness and understanding during a challenging time. The printing shop also utilizes the latest equipment and machines, to ensure you have the best quality prints. Ask for Ruben, he will go out of his way to help you out for your printing needs.

I needed some business cards printed quickly. Printbyme responded quickly with a good price and was…read moreable to do them same day. Super happy with their work as well as the whole experience.

These guys are the best. I got the best birthday poster for my best friends birthday. Alven helped…read moreme out on the design and print

Went in needing a jacket on short notice and Upturn Prints came through! Jacket came out looking so…read morenice! Great price as well! Thanks Upturn! Thanks Annie!

Just requested a job last minute and they helped me out. Will definitely use them again.read more

Every project I send @MXGraphics is always given the out most attention and Jose is great at taking…read moremy ideas and projects and makes them look way better at a great price! Love the personal customer service and I know that my project is in good hands! I have to share pictures of my last project, simply beautiful! I highly recommend this business for your printing needs, at a fair price, excellent turnaround time with a personal touch!

There was a small miscommunication, but he quickly fixed it without giving me a hard time. He is…read morevery responsive and professional. It came out beautifully, and I'm really happy with the result. I'll definitely be coming back again!

I use FedEx print services once a year because the color prints I need printed on label paper…read morealways jams my works copier and printers. I haven't previously had problems, but this particular visit this week their copier for professional services kept jamming. They ended up printing them on the outside self service copiers, but the color quality was not as good. What normally takes a few mins to print this job took over 30 minutes to figure out.

I had a particularly upsetting customer service experience today with the Assistant Manager at this…read morelocation - Anthony. I called earlier in the day - at around 5 pm - asking about timeframe to deliver an important document and he was evasive and vague about pricing and delivery for it. The only clear answer he could provide was I had to get the letter out by today to avoid overnight charges or missing the delivery window. So I told him I'd rush to get there today as he suggested. I saw the door open at FedEx as I parked and walked up at 5:59 pm (they close at 6 pm); he was already closing the door. He opened the door back up to tell me I was "late" and refused to help me send out the letter we had discussed over the phone saying "it wasn't his problem" and I had to come a different day. He was so dismissive, smug, unkind, unprofessional, and completely lacking in basic empathy when talking to me. He thought it was more appropriate to place blame on me rather than helping me as a customer. I've never been treated this way by anyone at this location and I can say I'll definitely go out of my way to go to any other ship center besides this one. Anthony should not be working in customer service or dealing with people and would strongly caution others against relying on this location or dealing with him. I can't imagine why anyone would want a manager like this who will basically drive away business.

I need another 12 x 18 poster paper for my son's school project. I walked in. Was greeted by the…read morecashier and he pointed me to the paper section. I looked around and they only thing they have is 11 x 17. I bumped into another associate and he asked me if I need help. I told him about the paper and he found it for me at the craft area. I asked about the carbon copy paper but unfortunately it is out of stock. Got what I needed and got the help I needed.

I visited the Office Depot on Rosemead Boulevard in Temple City to have a set of business cards…read moreprinted. After showing the employee at the print counter my design, she told me the job could not be completed because of the borders on the card. I explained that I had previously had the exact same design printed at another Office Depot location without any issues, but she was unwilling to explore any alternatives or provide further assistance. Feeling that the matter was not going to be resolved, I decided to leave and take my business elsewhere. I then went to the Office Depot in Montebello, where the staff reviewed the same design and completed the order without hesitation or any issues. The difference in customer service and knowledge between the two locations was noticeable. I left the Montebello location satisfied, but my experience at the Temple City store was disappointing and frustrating.