This post office always comes through!! I had to get passports for my 2 family members. I passed by my local post office because I know that Azusa USPS can get the job done best! They are super fast, affordable, thorough and so helpful if you don't know how the process goes. It's easy to set up an appointment. Ruben, Maribel or any of the staff there are so knowledgeable; you're in and out super fast! read more

This post office couldnt be any slower. How many emplyees does it take for to scan in10 boxes. Do these goveenment agncies work extra hard to make yo I r life miserable? Jeez read more

Mailing a postcard on a Sunday... Knowing that post offices are closed on Sundays, we went to this Azusa, California location because it's close to the Costco Gasoline station. The doors were locked, so we don't know how customers can get to their post office boxes... and we don't know if there's a self-service kiosk where people can mail boxes, large envelopes, and get postage stamps. Hmmm... Well, we just needed to drop off a postcard to our Yelp friend in Germany... Mission accomplished! We'll be back with our stamped mail again! Thanks to the US Post Office for being convenient and reliable! read more

See all

I live in Azusa and my mail is being lost constantly!! Either someone is stealing it or there is just total incompetence of the handling of mail at this location, and delivery. Like others have said this Post Office needs to close!! Zero stars! read more

I go here a lot, and many of the workers are stellar. Today, there was a large employee with the bun on his head. There was a really snotty couple taping probably about 20 boxes while the line grew and grew. Dude, possibly they could step aside, tape to their hearts content. But , they were allowed to hold up the whole post office. Anyone else would have figured a way to handle that. The people were so snooty, that it left a bad taste in my mouth!! read more

This place sucks they keep losing my mail and I had a friend lose their birth certificate we were told that our stuff wasn't mailed and when we go back to go check they pretty much tell us they lost it read more

Anytime I had ever had a problem with my packages missing, the operators have always gone above and beyond to help locate my package. I spoke to I believe Gabby and another gentlemen (Marcos?) and they made sure to go out and track my package down. I just received my kids birthday items. Thank you guys so much! I appreciate the time and effort! P.S all the mail delivery drivers are amazing as well! read more

Customer service and mail service is awful! Always missing mail and the young mail carrier who lives on Azusa always making pit stops at his home off of Azusa ave near 11th/12th street , which speak a lot about how this place in being ran .. Who ever is in charge of running this location needs to resign and your employees need better training. Especially older Asian lady named Lyn. Horrible customer service and made zero sense when I went in to speak to her about a complain I had. Requested to speak to a supervisor and what a coincidence, supervisor is always busy and in or meetings. This place needs new leadership asap! Many moons ago this was never happening, as of a few years ago things have gone down the drain at this location. Thank god there is a few good employees inside location but unfortunately the horrible leadership and mail delivery service outweighs those very few good workers/employees working onsite! read more

4 months dealing with management to resolve my missing and lost important Christmas gift to my sister. I have been patient, understanding, and diligent in helping to do all I could to make the USPS staff's job in finding my lost package I sent priority mail, possible. I have filed a missing mail claim, called other locations, repeatedly tried to contact Jody, the supervisor, for assistance. and spending hours of my time in hopes of getting my sisters gift to her. All for nothing, and all because no one would stop and take a few minutes out of their busy days to actually help me and go above the normal standard of their jobs. It literally took almost 2 months later and me being more upset before the USPS management would begin to try or even care to help me. Another pointless dead end, and having given them the benefit of the doubt. (Jody) the supervisor guy that I unfortunately do not have the last name for, proved without a doubt over the last 4 months his lack of professionalism, follow through, communication, and final outcome are all normal and as to be expected. (Check other reviewers comments) it's easy to see but this was all at my loss, and expense. Give us back our package you lost! Or at least the owed insurance that was paid for! This meant a lot to us. Such a waste of my time but at least I can now confirm (many-most) of the other complaints you can see here are true. I also experienced many of the same issues, and they are not random mistakes. It's the lack of decent management and leadership at the Azusa USPS. You will get excuses and blown off when you need them the most. Jody (The supervisor couldn't even keep his story straight each time we spoke). It's not hard to see when someone shines you on just to get rid of you, or proves that they could care less about your unfortunate situation. BUT WHEN ITS YOUR JOB TO CARE AND ASSIST THE PUBLIC, then it's only a matter of time before the truth comes out. This complaint is for the USPS office located in Azusa, CA 91702 due to a lost priority package with a required signature that somehow has been lost and still cannot be located or found. With that said, i believe that if there was a Competent manager or Capable leader ship, my package would have been found and delivered by now.) I was told by the supervisor more than once, he would be calling and doing all he could to help and locate my package. Upon following up with him and attempting to verify his story, it was nothing like Jody had told me. For example I waited to speak with the mail couriers and they told me, "No" they do not remember the package in question, nor were they ever approached by management about this package. According to the Supervisor Jody, the USPS has a broken system that sometimes works and sometimes does not. This was Literally, his final answer and his exact words! He later added his story about him getting a package almost 30years after he should really summed up my new expectation for the USPS. * Before giving this review I worked with the USPS staff and Jody for 4 months and gave multiple chances for them to just finish their job correctly. Simply 'try' and do something productive is not too much to ask. * This review was wrote in hopes to raise the standard at the Azuza USPS here in California to at least a bare minimum of actually delivering the public's mail and completing their daily functions with positive results. Because after checking many other reviews and experiencing firsthand the level of negligence at this United States post office, I would say it's about time someone wakes up and makes some extremely necessary changes. Best of luck read more

US Post Office - United States Postal Service in Azusa California - Post Offices Near Me - Azusa, California

See all

Terrible service. If I could give this office negative stars I would. We called to make an appointment for passport applications at 9am. We spoke to Candy. We arrived before 9am, waited until 9:30am and then were told we were not on the appointment list. We were then told we had to wait until all the appointments on the list were served. The service and communication here are terrible. Go somewhere else to get your passports done. Don't waste your time here. read more

Thank you, Azusa Post Office mail carrier!! One week we had a medical delivery and our mailman brought it into the porch and knocked. So, I took the package in. Not five minutes after, I saw a car drive by and stopped, reversed and opened my mailbox, all caught on camera. The next day, I went to get my regular mail and found a card for gardening service which is not US mail - that is not legal. Talking with my neighbors, they believe it may be a ploy to appear innocent when checking my mailbox. So I let the mail carrier know, and now every time there's medicine, he will bring it up to the door. So, thank you very much. Such wonderful feeling that he cares. Thank you!!! read more

This review is a long time coming, but thanks to Jose, he motivated me to put it into writing. When it comes to stereotypes, US Postal and DMV employees are in a category in-and-of themselves and there is a reason why! What words come to mind when you think of workers that get paid if they help you and get paid if they don't? Lazy, incompetent, useless? There are a number of equally-descriptive adjectives; take your pick. My postal carrier was so lazy she didn't get out of her vehicle to deliver my monthly Watch Gang package nor did she fill out any paperwork to let me know (thankfully I was tracking the package and saw a note that it was undeliverable because she couldn't access the property). What a load of horse crap! Of course you can access my property; how did my other packages get delivered? I was home early from work waiting for the package when she did a hit-and-run on my mailbox! I went to the Post Office and spoke to Jose who didn't exactly believe me because he wanted video of the incident. He said he would hold the package so I could pick it up from them directly the next day. Well you guessed it, he didn't do that and sent it out for delivery. So not only did they delay the delivery of the package, but I wasted my time and gas traveling to the post office twice to try and resolve an issue caused by a lazy employee. Let be frank, I don't need to use the word lazy to describe her since Post Office employee and lazy are synonymous. Want another example? Two years ago I was here and I had a bunch of party invitations to mail out. The employee told me I should go online and print the postage labels myself. I looked at him and said, "This is probably the reason you're going out of business. Postal employees don't want to do their job anymore. I'm bringing you business and you're too lazy to do your job." Should I expect more from government employees, yes. I expect them to do their job or go into the private sector where incompetence and poor customer service is met with a pink slip and not a pay check! Juanita, you're a gem surrounded by rocks. Teach them how work. Be right back, I need to go club a baby seal now! read more

Our US postal service delivery man child cursed me out in what I believe was Armenian. We live in Mountain Cove a nice and peaceful neighborhood. Beautiful day just washing the car and he starts complaining to me about another car parked in front of our neighbors house. (There's no signage stating you cannot park your vehicle within a specified distance. So people who don't live here would never know.) The car was parked about 6-8ft from the mailbox. Poor guy had to use the steering wheel on his mail truck to get around it then cried to me about the car with the ugliest nasty attitude for no reason. I said "that's not my car, not my problem." We exchanged a few words till he lost his mind and cursed me out in a foreign language. Literally screaming and unhinged. I would love to have a friendly mail man that didn't have a problem using his legs to get out of his car take 2 steps and put mail in the mail box. Unfortunately we don't and he is the epitome of entitlement and what's wrong with government employees. No the government doesn't care about a Yelp review. But I have to say we have the absolute worst mail man and he's a disgrace to this country. read more

No one ever picks up the phone. I have an urgent issue and no one picks up the phone. Worst customer service at this specific post office. This place should be shut down. If i could give it zero stars i would. read more

I mail out packages and special handcrafted birthday and Christmas cards. So they need to be hand stamped. They are very helpful and friendly. I like knowing my cards and packages will make it in time. read more

Let me just preface by saying, we all have sh*tty days at work. I get it. I also work in retail setting; there are days when customers will get on your nerves--it's more common than you think. Therefore, I always try my best to be polite and understanding, and to avoid or diffuse any conflict if possible. I think it's easier on both the employee and myself, and the world is a little better because of that. So imagine how upset I felt today, to get yelled at for not my fault, but for the fault of their own US Post Office workers. (Even if in the rare case of its being my fault, which I assure you, the chance is very slim, screaming at your customer is still considered very rude. Don't do that, please. Be kind to one another.) Anyhow, I had a package waiting for me to be picked up at this post office. I often do, so they should recognize my face by now. As a frequent customer, I thought they've always treated me cordially. (Well, definitely not today...) And because of my own familiarity with them in parallel, if I run into any hiccup when picking up, I usually know what's wrong, and I would guide them, essentially to help them help me a little faster and a little better. And today was no exception. You see, for more than one occasion, they'd file my package (a parcel) in the wrong section of their back room, or the storage area for packages/boxes/parcels. My package should be filed and stored away in say, Area A, but one of the workers often messes up, and would put it in Area B instead. Area A and Area B are maybe 15-20 feet away from each other, and when done correctly, this system helps the employees to find the appropriate parcels easily and quickly. And you guessed it! Today, that exact same thing happened, which doesn't faze me at all. It's a small mistake, no biggie at all... until this happened. When the gentleman assisting me couldn't find my package, he started to get annoyed with me. (I think he was under a little bit of stress because there was a prior customer that gave him a bit of trouble, but that's hardly a justification for projecting your anger at your next patron, i.e. me.) First, I assured him that the package was indeed in this very post office, which he doubted while also giving me some frustrating remarks. What happened was: a supervisor at another branch (Covina) had already done the sleuthing for me, and tracking confirmed that the parcel was still secured and waiting for my arrival *at this correct location*. Hey, man, we did our homework already! Then, I told him very nicely, instead of looking at the same area (Area A) over and over, maybe try to look at Area B instead. I mean, Area B wasn't far away as pointed out above. He was just being stubborn and going by what he saw was his principles. Side note: In reality, at this point, he was testing my own boiling point, but I kept my cool. He was getting angry, there's no point for me to get angry, too. Nothing would get done. Anyway, he dismissed me quite curtly and essentially said 1) I was wrong, and 2) I wasn't comprehending him correctly. Oh trust me, man, I understood you just fine, and I knew with a 90% certainty and you'd find what we both needed at the moment if you could just walk over to Area B and search for it, just a short distance over. He reluctantly agreed in the end, and within literally 8 seconds later, he returned to me with the misfiled shipment. See what I told you? The rest of transaction was, I guess, acceptable by bare minimum. The office employee seemed to have calmed down and was glad that I'd finally be on my way, I suppose. The sole reason why I still wanted to share this negative experience was that *he never apologized*, not for the misplacement by their own employees, and not for his less-than-optimal demeanor for one of their regular customers. Again, I emphasize, I am always agreeable when I visit them. I only treat them the way I wish to be treated. Given, I still had plenty of positive experience from this branch prior to today, and most workers are still cheery enough in attitude in general. In fact, you'd see in my previous review that I mostly defended them from negative remarks. (Read my "previous review" if desired.) Well, you know what, today marks the day when I am officially on the cusp at 3 stars. I'd still try to maintain a civil and friendly customer-and-business relationship with them, but I just wish that they would always reciprocate the same amount of effort back in the future. read more

This review I had to do this is my third time dealing with a lost or misplaced package from Azusa post office the items was not stolen from my house the package was never delivered and the mail person let his office know that he made the delivery at the front door we have cameras because of the guys coming by and taking packages we showed this to the manager at the Azusa office he said he'll talk to the postal worker just like my other three packages said they may come 4 or 5 days later and never come the manager just give the run around just so you'll leave wish we had a reliable post office different delivery persons almost every day read more

March 2018 PASSPORT Service here is great! Finding a place to get first-time passports is extremely frustrating and difficult. I got both passports for my infants done here. Came here twice to get both of them done and the service is pretty fast. They do not really take reservations, you just have to sign in early and wait. read more

Ordered gift cards from Costco and it shows it was delivered by the post office. Never received them. don't understand why my mail always gets lost. Why saa service that has so many issues. I always get other people's mail but return it to the right owner. Why can't others do the same I get a call a few days after my post and the manager says he thinks he knows what happened and will call me back in a few days. Have not heard from him since!! read more

I don't know what's going on with the post office but I have three packages that all say delivered at parcel locker and they never left a key or anything in my mailbox. They were all delivered at separate days and never got anything each time! They were important packages too... They never answer the phone so for someone that works 930-6 I can't even go in to talk to them read more

I don't understand the bad reviews here. They aren't perfect but they aren't *that* bad. Over the years i never had bad service here. our Mail Carriers ain't perfect either, but they do try to fix their mistakes. I hope they will always be around. i rather have them then those overpriced other carriers if i have to choose. read more

Just saying after all the bad reviews about the Post office. I'd like to give Mauricio props at the Azusa post office. I had to call and figure out where my package was and literally within 5 minutes he had answers and let me know that my package would be delivered that day!!! Very happy by his customer service and help He was great!!! read more

My sister had sent me a box from Texas here to Cali, it was baby formula. I know, people may say "so? What's the big deal?" Well no one knows what the other person may or may not be going through...however that is how all this mess began. The box was supposed to have arrived on a Monday and it was now Wednesday and I began to freak out. Then I called Wednesday to ask about the location of the package and that it had been that long for me to not having received it. Then I asked the mail man assigned to our area and he said that he would find it. His name is Vinny. He is the BEST!!! He found it that night and though he was off the next day he was making sure we got it the next day because he saw the worry in my face. I appreciate him soooooo much for having located the package that was lost and one young gentleman happened to find it, him. So Shout Out to Vinny!!! read more

"Delivery exception, animal interference."? What'n the hell does that even mean? Was the mail carrier attacked by a bear or something? I was waiting for my package all day long. Adjusted my schedule because of this crap!! Thanks for nothing Azusa postal. You suck a big one!! A real juicy big one. read more

US Post Office - Post Offices Near Me - Azusa, California

They ga ve my po box away with out even contacting Me they said oops we didn't know so now I have a bunch of credit cards and checks this girl has been using read more

I had a passport appointment for this post office. I had to wait 45 because they were taking people without appointment. When I asked why I have to wait they just ignored me. What's the point of making appointments when they take in walk ins and don't respect appointment times. read more

I just visited this post office and was told by RUBEN that he can't scan my 2 packages and give me a receipt. Instead he told me that I needed to use the machine. WOW! Talk about a LAZY EMPLOYEE REFUSING TO DO HIS JOB!!! He should be fired for that kind of rudeness and treatment. This is the second but last time I will come to this post office until they get rid of him. If I could give NEGATIVE STARS I WOULD! VERY DISAPPOINTED!!! read more

I absolutely loved the service I got today. I drove from North Hollywood all the way to Azusa. The staff was friendly and very helpful.

Never had issues with this PO. Staff is pleasant and helpful. My mail carrier is awesome! He is so friendly and goes out of his way to make sure I receive my mail and packages. read more

I stopped at this post office because it was on the way home from doing errands. Never again. It's an older post office so it's terribly lit and just looks run down in general. No APC here. As I stood in like for 45 minutes (with 3 tellers!) a guy in front of me talked on the phone loudly. All 3 employees spent most of the time talking to one regular customer chit chatting about books and recommendations. Yes, they just stood there and talked while not taking any customers. read more

Two thumbs up! They have really stepped up their game at this post office! I used to avoid coming here because the lines were so painfully long and service was slow so I actually drove further to get to another post office. I decided to give it a shot about two months ago. I'm not sure why, I just figured I'd hope for the best. I've been back about 8 or 9 times since then and have experienced speedy service every time! The line no longer gets out of hand because the employees get through it quickly. They're also super nice and friendly! One down side: they don't have automatic kiosks. read more

Had an excellent experience at this post office today. Maribel and another employee were extremely helpful, went above and beyond.

I only needed to drop off mail, so I didn't get to see how the employees are like with the customers. read more

US Post Office - JUN2014 - Post Offices Near Me - Azusa, California

I really don't know why these people even have a phone if all they do is watch it ring and never answer ...fucked up costumer service ..looks like the DMV is not the only one who needs to train their employees ... read more

The shady old lady in the glasses needs to have a performance review or firing due to false information given to customers. I came to drop off a package here. The lady with the glasses told me to leave my package on the counter and they will scan it. I asked for a receipt, she said they aren't printing out receipts out due to Covid. I felt it was sketchy already why she would tell me they aren't printing out receipts. My return package was never received back to the merchant. It has been 3 weeks since I dropped it off. Be careful, they will lie and steal your packages. read more

Ruben helped me out amazing employee 5/5 stars very patient Ruben goes above and beyond

Terrible service they don't want to give out receipts for packages i brought in with labels I purchased online that's ridiculous I don't understand it's a literally the only post office in all the city that doesn't give receipts. do not come here I'm very suspicious of this place and they're rude people. Ridiculous. read more

I dropped off two packages in the USPS blue mail boxes across the street from USPS and both never showed up to their recipients. That is so strange! Don't ever drop anything off without getting a receipt from somebody who works there, there's a 50% chance it won't arrive to the destination. I only dropped it off because I was working overtime all week and wanted my customers to get their item and believed the post office would deliver. read more

The past few times I've been to this post office there was always a long line, I even got there super early. I got my package's lost and the lady that was assisting me couldn't help me track them because I lost the receipt so I had to do a second package I was assisting by another man when I asked them if I loose the receipt there's no other way you guys can tract my package he replied with "we can always use your address as well" so that lady that mentioned to track packages they needed the receipt because of the tracking number was a liar and just didn't want to do her job. To my surprise she was standing right next to the man that was helping me out . The staff there don't even look like they enjoy they're job and I never see the manager in sight. I went to the Glendora post office and it went smooth plus I was able to get assisted right away and everyone looked so nice and humble. read more

Gotta admit, I was very hesitant on using this post office based on the reviews. But I had to mail an important package on a time crunch so I had no choice. I arrived at 9am on Wednesday and was attended to by Maribel. She was super friendly and helpful. She offered to give me a tracking receipt on my already postaged package because it was important when other post offices flat out told me they couldn't provide tracking on similar pre-postaged parcels. The fact that she went out of her way with a super pleasant demeanor really made my transaction painless and easy. I was in and out within a few minutes. I would totally recommend this post office!! read more