Gotta admit, I was very hesitant on using this post office based on the reviews. But I had to mail an important package on a time crunch so I had no choice. I arrived at 9am on Wednesday and was attended to by Maribel. She was super friendly and helpful. She offered to give me a tracking receipt on my already postaged package because it was important when other post offices flat out told me they couldn't provide tracking on similar pre-postaged parcels. The fact that she went out of her way with a super pleasant demeanor really made my transaction painless and easy. I was in and out within a few minutes. I would totally recommend this post office!! read more

I usually don't have a problem with my mail , however today we have a different mail carrier . I received 4 pieces of mail that are not mine or my family's . I know to Err is to be human , but mail is a sensitive matter it's something you can't take lightly even if you're in a hurry to finish and go home . I can't help but think that someone might have my mail right now . read more

I have had numerous problems with my mail carrier for last couple of years and it has always come down to him being lazy. Just recently, I was expecting a package. I could see on tracking info that Azusa post office received it, processed it, sent it out for delivery. Yet within minutes, it went from "out for delivery, " to "insufficient address " to "return to sender". When I called to complain, post Master confirmed my address, which tells me my address was legible enough for them to sort it for routes. Rather than leave it at post office for me to pick up, they sent it back to merchant. Now item is sold out! read more

There was no line when I got there (minus the person already being helped at the counter by a clerk). When he left, the lady was finishing his order and another clerk was sitting there doing lord-knows-what. It took a while before one acknowledged me, and then said "wait for her to call you." I did wait, not much longer thankfully, and Rene helped me out. She was, in all honesty, one of the sweetest people I've ever met. She was helpful and friendly and really made my day. She went above and beyond her duties. While I didn't like the wait-for-no-reason, her customer service made up for it. read more

Always a awesome visit to this post office, feel like family coming here, since the staff is very nice.. Renee always have a the best attitude here, having a blessed day every day when she tells me..thanks again for everything.. read more

US Post Office - Front doors - Post Offices Near Me - Azusa, California

I have been living in this area for the past 5 years and have not once have I had a good experience in this post office. Every time I go to this post office it's always something happening. It's to the point we're I go the post office in Pasadena on my way to work. The service is terrible and they never answer there phones. The mail carriers are lazy and won't bring packages to your door if they have to go up stairs. read more

This post office not only has historical value but also maintains an excellent staff that always does their very best to make sure people get what they need and don't have to wait in line long at all. But unfortunately this post office is set to be scrapped for parts and demolished. And what do we get for the destruction of this post office? More condos......seriously the magnitude of Azusa city hall official stupidity is off the charts. First it's imposing Rosedale is created, then we have even more surface traffic back up by way of that horrendous car-blocking train that stops traffic in 15 minute intervals....but now we get the pleasure of having even MORE traffic jams thanks to the worthless biological mistakes who authorized more junk to be placed on our doorsteps. City hall get ready. This time I'm going to actually get involved in the politics of campaigns and make sure that the complacent, stupid, lazy, and entirely misguided morons are exposed to the Azusans so that the people actually know who it really is they're voting for. This city is a disaster and it is caused solely by the idiots who were entrusted with authority. read more

What a nice and friendly place to buy stamps and take care of my mailing needs. The people at the counter are always smiling and chatting up customers that's it's easy to forget you're at a US Postal Service. This small post office is never too busy and although parking can be a struggle spots open up rather quickly. read more

The worst mail delivery ever! I've had several incidents where my mail didn't get delivered because the mailman was too lazy to set foot outside his vehicle. I don't live on a busy street at all. Yesterday I expected a package but nothing was left in my box or door. If I wasn't tracking the package, I wouldn't have known "attempt was made". Well today he dropped my mail but not the package. He left a notice with yesterday's date saying "unsafe again" and "no redelivery". I'm beyond frustrated with this guy! read more

I absolutely love this post office! Everyone is very friendly and helpful. It gets busy sometimes, but they are very efficient. Maribel is soooo kind and helps me almost every time. I come here daily to mail my business stuff out. I would DEFINITELY come HERE instead of the HORRIBLE GLENDORA USPS. read more

HORRIBLE SERVICE. Never fails.. I'll wait for a package and the mail man will never deliver it. Doesn't try to come to the door nothing just leaves a note. When I go to the post office he's never there and the package always seems to still be with him. There service sucks. & they need better people working there. If you try calling the number on the back, it'll just ring and ring and ring then the call hangs up. Never fails to disappoint. Azusa Post Office is horrible. read more

A few of employees there are very unprofessional and need to be replaced. Gloria a female there i have encountered with more than once and each time she shows her ignorance to customer service. they have a less than people etiquette way of talking to people. and whats sad is if you tried to explain it to her or them they wouldn't get it. I lived there for 6 years and the Azusa school conducts theirselves the same way. they speak to you as if you were street people instead of a common respect. hire people with some education and professionalism. it serves them right that soon they will be closing that facility. read more

Super unprofessional and not helpful at all. Put on hold for 45 min and had to drive out to find my expensive lost package. When I get there the guy who put me on hold tells me "I have a lot of things to do" then tells me he will call me back and sends me on my way. No apologies and no attempts at helping me track my package. Unbelievable and frustrating read more

Five stars for the wonderful service. The ladies here are very helpful in every detail and always with good energy.

I will never come here again. Unfortunately, I came here on the 13th to mail a package to Texas which had my phone inside. I was sending it over to Verizon as part of a trade-in to get a lower price to buy a new phone. Verizon provided me with the shipping label and the actual packaging. So the lady with glasses and curly hair helped me out. She told me I didn't have to pay for the package but I did have to buy a stamp to mail in a rebate letter to Verizon. I paid $0.49 with my debit card. I didn't receive a receipt. The lady took my letter and my package and I left. I received a message from Verizon yesterday, the 26th, that the phone hasn't arrived so I decided to investigate. When I tried contacting the usps, they never picked up! I called 3 times and no answer. I called general number for usps and that was even worse because no matter what numbers or options I chose, I was never connected to an actual person. So I tried going online. I couldn't track the package or file a claim because without the receipt I don't have a tracking number. No tracking number means I can't file a claim or track the package. Finally I tried to call Verizon to see if there was any way they could track it but of course they can't. So I decided to come into the azusa post office today to see if they could help. It was the worst customer service. One employee for a line of 15 people. When it was my turn, I began explaining to her what had happened and I asked for her help. She told me she could take a look in the back for me but she needed to know what the sending address was. I told her I didn't know because Verizon printed the shipping label for me but it could be under my address or the Verizon store that helped me. She immediately got annoyed instead of asking for both addresses from me and got her supervisor. Speaking with the male supervisor was even worse. I felt accused of trying to lie about my package. Even after I showed him my checking account and clearly seeing the transaction for the 49 cents under the name "usps azusa CA 10/14" he kept telling me there was no way I only paid 49 cents for the package. I kept trying to explain that Verizon provided me with the packaging and shipping label and the 49 cents was for the rebate letter but he didn't believe me. I asked if he could check like the other employee had suggested and he said no because everything goes through him that gets shipped. He didn't even ask for a description of the package or my name. He told me paying 49 cents isn't proof because the only thing that costs 49 cents there are stamps (even though I explained 10 times at this point that I didn't have to pay for the package/shipping) . He clearly doesn't know his own merchandise because a small package that is hanging by the registers is marked for 49 cents at normal price. I couldn't believe it. This post office is a joke. I have begun filing a formal complaint so we'll see if anything comes out of it. read more

If I could give -5 stars, I would. These people don't answer the phone, plus their mailmen deliver mail to the WRONG HOUSES and BUSINESSES. Unbelievable. I think their IQs got fried from being out in the sun too long. read more

Worst service ever!!! They're constantly misplacing important packages... When I go there, they can't find it!!! The truck says one thing and the office another... It's happening right now... Yuk yuk... read more

Worst service ever. Their carriers have no regard for packages. If you complain, believe me it's the carriers word against yours. I have never encountered a worse area postal service! read more

Terrible service went in there was a line out the door with 3 registers open, I got a pick up slip in the mail and when I went to pick up my package they could not find it. How is it that it could not be found if it was delivered and brought back. I was told to leave a call back # to get a call "WHEN THEY FIND IT" worst postal service I've ever had. read more

I finally received my insurance packet in the mail with all my personal info in the FIRST CLASS MAIL today which is post marked Jan 08 2016 were as today is Jan 23 2016. Apparently my mail was delivered to the wrong address seeing as that's what I can read under the black marker that is coving the writing on the front but that's not what bothers me it's the fact I get this with tape all long the opening of this package where someone I don't know who opened my mail with all my personal information in it! So now someone out there has had access to my personal information because of a error in a mail room. Now after opening it I can see the normally fresh printed pages have been gone through seriously this is beyond an evasion of my privacy. Someone looked through my mail thanks to the United States Post Office! read more

Worst PO I've seen ever. I work in Azusa and our mail is never delivered timely. Some days it doesn't come till after 5:00 or 6:00. We are a business and require consistency. The lady at the PO calls everyone meha or meho. which can get annoying at times. She talks a lot too with a line full of customers. I understand customer service but wrap it up and move the line. Always under staffed and not very friendly or helpful. I hate going to this post office but its the one my job choose. I need a new job. read more

Everyone here is always so grumpy. Employees here always have an attitude. Especially when picking up packages. They give you a hard time and are super rude! Like just give me my package please. read more

Came 10 mins after opening and the staff didn't have it together yet. Maria helped me and she was rude and nasty! You do not burp in front of customers and pretend like you just didn't! Ps no self service kiosk here read more

This particular post office has always been one of the most pleasant experiences I've ever had in any post office EVER! I've been here a few times to either pick up a package or drop off one and the people that have helped me (especially this one particular lady) have always been really friendly. She is starting to actually remember me, at least from this Christmas season. The place is always well stocked (envelopes, stamps, boxes). When I picked up my package I loved the fact that the lady still ID me. It makes me feel like my packages are well taken care of and they aren't to be just handed out to anyone in particular. Thankfully even during this holiday season, this office wasn't overly crowded the few times I went in. It is a bit small but I did not feel crampped. I had a question regarding a package I was mailing out and the sweet lady (I wish I could remember her name) was nice enough to explain to me the different options in terms that I could understand. Only reason why I am deducting a star is because parking is usually pretty bad in there. Being that the place is small as it is, the parking is as well and there is plenty of people going in and out of the parking lot all the time. Other than that, clean, friendly and helpful service at this location. read more

This post office is pretty tiny but I have always had pleasant experiences. The clerks have always been friendly and helpful. The parking lot is pretty small but you can usually find street parking. read more

These guys lost 2 packages in last 2 weeks. Totally unacceptable. The package before this last last was delivered to wrong address and the honest people put it back out for mailman with " "IF ALL ELSE FAILS GET NEW GLASSES SO YOU CAN READ THE ADDRESS! NOT EVEN THE RIGHT STREET!" written on it. I got it delivered 2 WEEKS later after the mailman INSISTED he delivered it to my house and was extremely belligerent about it not being his fault. Seriously? Who's fault was it ? Mine? Oh..yeah..my fault for not living at the address you wrongly delivered it to. But he DID take the time to try and cross out what the people wrote on the package with a black magic marker. Second package today I was at the door at 3:10 pm when the mailman delivered the other mail to us and even remarked to him that he must be the 10 mailman we have had in the last 2 months, and I was waiting for a package that said OUT FOR DELIVERY to me. He checked his truck and NOTHING! Then he checked the tracking number and saw that it said it was delivered ( TO ME! ) at 10:18AM. He ADMITTED that he had to have delivered it to the wrong address and to go in and talk to the supervisor. He said that he would call him and give him a heads up. Drove to speak with supervisor at PO and he told me " You should have had it insured. Nothing we can do since it was not insured " These guys at this Post Office take incompetent to a whole new level. I fully support stopping Saturday mail deliveries. It means one less day to let them lose your mail. read more

It is a post office. With electronic email, and the ease of sending packages by other methods, United States postage employees are probably scared their job may soon be non existent. I went the day before thanksgiving, and was in and out of there in minutes. The lady helping me was helpful and sweet. I'm giving this place 4 stars because I don't know why it has a lousy 2. There were 3 people ahead of me, and I swear I waited longer at a grocery store line than I waited here. read more

Mailed a package here to Glendale CA. It's less than twenty miles away. Guess what? That proves too difficult of a task, since they completely lost it. How hard is it to deliver something to a neighboring town? I wouldn't recommend using this one unless you track and register it. What a joke. read more

Has to be the worst post office in the world. Packages are always lost. States delivered when its not. Now they are saying the postal carrier is scared to deliver because of animal inference....uhm...The dog is INDOORS behind a locked door and as far as I know, carriers don't deliver inside a house!!!!! Most ridiculous excuse I've ever heard. Trying to get them to answer a phone call is impossible!. Amazon needs to stop using this carrier or their business is going to get destroyed as well. read more

If i could give it 0 stars I would. This post office sucks so much. I ordered a package and it got sent via post office, so sure it was okay or so I thought. I waited all day for my package, I'm home all day and if I'm not home someone is at least home and are able to get to the door. NOPES they did not even ring the doorbell to tell me they got my package instead they just stick th e slip that says sorry we missed you. I signed the paper and waited. 1 week passed nothing. 2 weeks. I went in to ask where my package was and they are the most rude people I have ever met. First they ignored me when I went in, did not even acknowledge me, and only acknowledged me when their was a lady behind me tapping her feet annoyed. Second they gave me the hardest time saying I should have been home when they rand the doorbell. I told her, I was home and their was no doorbell ringing letting me know of the package. Third she just blew me off and said the package isn't here, that it was sent back. Well thanks a lot. If I could just cut off all connections for the post office that would be wonderful. I swear this post office sucks. read more

This place sucks!!!! I will never ever go here to send anything. I don't know why this place still exists if customers are complaining left & right. read more

They always have attitude and rude when you pick up your packages. They lose your packages and don't do anything about it! They have an attitude when they can't find your package and it's not even your fault. How about, hold your staff accountable for not placing the packages correctly. I usually brush it off and think they are having a bad day but it's consistent. I finally got fed up when a women, mid age, Hispanic helped me. When she gave me my package she was incredibly rude, giving me a hard time. When she handed me my package she was already closing the top part of the door at the same time not even giving me a second. read more

In consideration of this location being short staffed, Renee at the counter is always a pleasure to speak to and so very helpful. I have personally witnessed customer's short tempers with the counter staff for things that are certainly out of their control and my heart goes out to these guys, customer service is a hard job and they deserve as much respect as we expect from them. I was there to send a care package to my nephew currently serving in the Navy and was clueless as far as shipping and declaring the contents. Renee not only walked me through the steps but gave me a different box (less expensive) and tips on what to send him, as she too had family in the service. She didn't at any point have to go out of her way, she could've just handed me the forms and charged me but she didn't. She truly went out of her way for me and continues to provide excellent customer service every time I need to stop by. read more

Idiots, sent a personal sizable package with Name of recipient c/o company. The company had a forwarding order for mail, but they couldn't see that this was a personal item and not office mail, so they forwarded it. Also, I tried calling for 2 days with no one answering, finally on the 3rd day someone decided to answer the phone. unprofessional read more

there's always a line here, but it's the post office. what do you expect? it's not too bad though. the people are nice and they try to get in and outta there as fast as they can. however, when the weather gets hot, so do the people. so be warned. read more

I have always had a positive experience with this location except once. When I visited today, a lady named Maribel helped me with a regular first class mail. She was extremely patient, friendly, and had an extensive knowledge about their products and services. Highly recommended! read more

This is a small post office in my town. The parking lot is also very small, with only enough to fit like 6 cars maybe? So you may have to park on the street if you're not lucky. There is usually about 2 or 3 workers at the desk to assist patrons. When my fiance (now hubby) went there to mail out about 50 of our wedding invitations, the SUPER nice postal worker name Maria or Marie, helped us out and was even nice to help us figure out how much stamp we would need since our envelopes was bigger and weighed more. We both appreciate her friendly customer service. Our invites were sent out and were received by our guests thanks to our USPS! read more

Long story short, came here to pick up an important package, but it was still on a truck. They kept giving me the run around and telling me to come back in an hour. In the end, they shut their doors in my face at 6:00 pm, refused to help me, and told me to come back in the morning. Wow, just utterly shocked and disappointed by the level of unprofessional-ism the employees had. All I wanted was to pick up what was mine. The least they could do was take some time to make sure I got my package than just blow me away and tell me to come back later. If it was still on a truck, at least try to contact the driving or give me an ETA on when he'll be back, or offer to call me when he does. I even called back a few times and no one picked up. Gonna try again in the morning and not going to let them do the same thing again. read more

I have come here dozens of times to pick up/drop off packages / buy stamps, update my passport ect...Usually the service is alright, but what gets me is that there is always a wait literally going through the door. I know its not their fault, they over worked, but I just don't recommend this place. If you are in a rush, go to FEDEX. Also, anything regarding passports takes forever because the lady is only in for a few hours a week. Passport photos can be taken a block away at CVS for a few bucks. The reason for the 3 stars and not less, is that the mailmen/women are always on schedule & the clerks at the Post Office are very knowledgeable. read more

Came in hear to buy stamps, waiting in-line I hear the manager ask for the next person and she looks at the girl and says" your not inline for a pass port are you" girl says yes.... manager goes" idk why Ll these people are coming in for passports and made a sigh like she was annoyed and made a face like she was disgusted with the woman, she just had a bad attitude overall " and her associates just laughed ok sorry but yes you rude woman People are coming in for passports because people travel! Get a new job if you don't like dealing with customers jeez! The amount of rude people I have come across living here has been ridiculous I swear I thought Burbank and la were bad but this topped the cake! read more