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SmartStop Self Storage

2.8 (28 reviews)
Closed 9:30 am - 6:00 pm

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Someone used a crowbar to try and pry open my unit

Someone tried to break into my unit but the manager wouldn't help me because my husband is on the lease. Was treated incredibly rude, and wasn't even told what security measures they take to deal with and prevent such issues. Cathy didn't tell me, even as a person inquiring about a unit, how they would take care of such issues. No information at all. Super rude! It's unfortunate they treat people so poorly. I understand I'm not on the lease but for someone wanting more information on how they deal with these kind of problems, no help was given. On top of that the call center yelled at me and told me lies saying no supervisor is available, they have no boss or supervisor, then they said "ok fine! I'm the supervisor, what do you want?!" etc. Just wow! What a joke!

My unit's stuff after thief broke in. Nothing stolenas far as i can tell.

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7 months ago

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3 months ago

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1 year ago

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4 months ago

Thank you to Cathy for giving great customer service, she was easy to talk to and quick to make things happen

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4 months ago

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11 months ago

Since are storage was broken into on Mother's Day they are raising our rent, there disgusting and rude

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2 years ago

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Photo of Ray L.
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2 years ago

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1 year ago

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2 years ago

Quality and quick service to sign up. Great prices and great service from Cathy. Will definitely stay here for a while.

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3 years ago

Helpful 3
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2 years ago

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3 years ago

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2 years ago

Helpful 3
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2 years ago

Helpful 2
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3 years ago

Helpful 2
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Photo of J R.
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2 years ago

Great service! Thank you made the whole process quick and easy The front desk associate I think her name was Melissa was great!

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3 years ago

Helpful 8
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4 years ago

Helpful 3
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2 years ago

Helpful 2
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6 years ago

Helpful 1
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Photo of Tom L.
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6 years ago

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5 years ago

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6 years ago

Helpful 1
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6 years ago

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8 years ago

Highly recommend them, friendly service and very helpful. Explain all the charges so there weren't any hidden charges.

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8 years ago

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SmartStop Self Storage - selfstorage - Updated May 2026

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