Great service and great prices! AAA Quality Self Storage had the best local prices I could find…read more The staff are very friendly and accommodating. Would highly recommend their service.

I have had numerous storage units over the years and AAA Self Storage is by far, the best of them…read moreall. The entire grounds are well maintained, staff is always avail during normal business hours, all the units are climate controlled and entire property is closely monitored for security. Rates have gone up slightly over the years but they are still very affordable. I am definitely a happy customer.

I really recommend this Storage Facility. I've had nothing but a great experience since the first…read moreday I scheduled my appointment to see the units. Fast Friendly service, Carol was also very easy to work with and gave some of the best customer service I've had, and I know (customer Service) being an operations manager. The Manager on site was also very pleasant and made sure that we had a hassle-free move. Their facility also provides dollies, and has restrooms. Thank you again for such a pleasant experience

The unit was infested with rats.. Spoke with management for months, the infestation kept getting…read moreworse. Rat traps were put inside the unit did not help. The entire building has rat droppings and puddles of rat pee on the floor. All the items in the unit are ruined. Furniture chewed on, plastic containers chewed through, cardboard boxes had nests inside of them. As we are cleaning out the unit, one of the boxes had a rat inside of it.

I really recommend this Storage Facility. I've had nothing but a great experience since the first…read moreday I scheduled my appointment to see the units. Fast Friendly service, Carol was also very easy to work with and gave some of the best customer service I've had, and I know (customer Service) being an operations manager. The Manager on site was also very pleasant and made sure that we had a hassle-free move. Their facility also provides dollies, and has restrooms. Thank you again for such a pleasant experience

* Emails take about a week to receive a response. * Phone…read morecalls aren't returned, despite promises to call back. * Corporate's response directed you to call, but the phone system routes you back to Celina. * You are specifically asking for district-level management intervention. * Your rent increase went from 66% to 48%, which remains extraordinarily high.

Tony was such a great help. So patient. So knowledgeable. The storage was very spacious and a great…read morevalue for the price.

This review is a bit overdue because of the busy holidays, but I received the best customer service…read morefrom Cynthia the first day of December, last month. She was thorough and answered all of my questions with ease. She made the "not always fun" experience of having to move... sooo much easier! Thank you Cynthia!

This place is a rip off they will lie straight to your face they will quote you one price and…read morechange it and raise it in a month the district manager Jason is rude and acts like he some sort of a lawyer he doesn't like what you have to say he will hang up my problem is they want rent I'm im not even in the unit it's empty I went clean up and return the key on the the 3rd of the month and they I owe for this month because I entered the gate that's BS the manager there was rude right off the bat Stephanie I've been there a year and she acts like she been from day one I dealt with the manager Everett and never had a problem anyway I warning people it is the biggest rip off I have ever experienced

Sign up online was simple. Clean, organized, and easy access with the app! Would recommend the San…read moredimas location

Good customer service and communication. Also very…read more convenient location to old town San Dimas.

We received great customer service from Brent. He was helpful when we were stressed out, which…read morehelped reduce our stress. The price seemed to be fair. The location was close to us and that made it perfect for us. We definitely recommend them and will use them in the future when we need extra storage again. Although we live in WA, we visit relatives in So Cal regularly.

We moved our stuff in yesterday and it was really easy. John and Esme were very helpful, they set…read moreup our account and get access on our phones and it only took about 10 minutes. The storage area is clean, air-conditioned and well maintained. I would definitely recommend this place.

Called in to ask for pricing and sizing availability, I spoke w John over the phone , and he…read morepresented a-lot of negative qualities to represent an establishment, (Rude, rushed, annoyed , unprofessional) I felt rushed over the phone , every-time I asked him a question he seemed very short , and upset bc I didn't know the sizing . There was more but I don't need to fill A-Z just know in the end he did hang up on me. (Unprofessional) I'm a potential customer , i ended up going to a Dif establishment.

The most unprofessional and pathetic customer service ever. Ashley the store manager threatened me…read moreover the phone and then proceeded to argue with me childishly even though I told her I wasn't interested in the back and forth. Although she told me on the phone that she was gonna come up (to my unit) and "make me" comply with her wishes, all she did was embarrass herself and the company. I left soon after her threats in fear of my overall safety . I will be reaching out to corporate to understand more about how extra space storage thinks it's okay to threaten customers and create hostile environments.

Super easy process. Linda helped us find the exact unit that would work perfectly for our needs. We…read moreweren't oversold or overcharged for space we didn't need. Linda was honest and worked through all of the contracts with us quickly and with a friendly attitude. Getting a storage unit is not always fun, but Linda puts the "extra" in the experience. Extra easy. Extra friendly. Extra honest. Highly recommend!

We rented a unit for my son, who is a student at a local college. My husband and I drove in today…read moreto finish clearing his unit. I came to the front desk to close out our account. The woman at the front desk refused to see the unit (I was the only customer there) because of the light rain /drizzle. I'm not sure how she is employed here?!?! Not good customer service. The person we signed with, "Scott," had a strong customer service approach. It was 100 degrees, and he jumped on the golf cart to help us locate the unit. The woman sitting in the office couldn't be bothered to do that. The company should consider hiring more employees like Scott.

Beware of exorbitant rent increases! I rented a 5 x 14 unit in May for $85 per month. In July, I…read moregot notice that my rent would increase to $176 the following month. That's right, they more than doubled the rent with a single increase only a few months in. The best part is they're currently advertising the same size unit for a non-promo rent of $114. I would have been a long term renter here but moved out the day before the rent increase. I'll never do business with StorQuest again.

Friendly and prompt service at my La Verne location. Everything was already set and all questions…read morewere answered. We were helped with the PS app for easy access to enter. Thanks for having such wonderful staff!!

I called and asked if this specific storage unit was indoors and they told me yes and that it was…read morekept at 75 degrees. I get there on move in day with my rented U-HAUL and their 'indoors' was just an outside garage door to a hallway with about 4 tiny units inside. It was dark and dirty and had rodent droppings along the inside of the unit. I immediately went back to the office and cancelled. Gina was very nice and put in the request for refunds. I was refunded the about for the lock immediately to my account. I was going to be charged for some admin fees which was still upsetting since the guy over the phone told me incorrect information. I am still waiting for my rent refund and it's been 10 days. I noticed a charge on my credit card that was supposed to be an $84.00 refund but was another $84.00 charge instead. I am now waiting for 2 $84.00 refunds. Every-time I call they say they see the refund on my account but can't explain why it's not sending it to me, and they will forward the issue to management. Each time I call I wait on the line for 30 minutes. Terrible fraudulent company and I will never store my belongings at their locations.