Angel was very helpful to me today. I really appreciate the effort that he put into assisting me…read morewith my long term account. I was very impressed with the improvement in terms of customer service in comparison to last year. Thank you so much, Angel!

Honestly, if I could give 0 stars, I would…read more This place is a mess. Terrible hours, especially during the week. Weird tech issues like only being able to use certain elevators. Nonexistent customer service or help. Let's start with the hours. They close at 6pm. For someone who works until 5 and has to make the drive to the location, that leaves very little time to get anything done. If you happen to be even a minute late, you better hope you get lucky and find someone. The elevators are also old and creaky. You're limited to being able to use only a single elevator, so if the other elevator comes down, you get to restart the process of calling an elevator and hoping the right one shows up. And talking about the personnel. I've been renting here since July and have yet to see an actual worker here. Public Storage's app uses your phone's bluetooth to gain access to the facility. Wouldn't it be great to let someone on site even after hours (within reason), since you're getting them to log in and know exactly who is coming in and out? You know, like others do? I was pretty desperate looking for somewhere near my new home and found this place. Pretty full of regret now, and even though I'm not ready to empty it, I'm half tempted to take a day and pull everything out. Paying way too much and getting way too little here. Oh, also got a notice of an increase in cost - making this even less worth the service being provided. For a company that's providing a service, they sure aren't service oriented, are they?

Great service and great prices! AAA Quality Self Storage had the best local prices I could find…read more The staff are very friendly and accommodating. Would highly recommend their service.

I have had numerous storage units over the years and AAA Self Storage is by far, the best of them…read moreall. The entire grounds are well maintained, staff is always avail during normal business hours, all the units are climate controlled and entire property is closely monitored for security. Rates have gone up slightly over the years but they are still very affordable. I am definitely a happy customer.

The site manager was amazing. Very helpful and patient. Enjoyed the experience we had. She made us…read morefeel important. Excellent customer service. Great price for The size.

Adrienne gave such great service that I couldn't have asked for better. The rates were great. He…read moreresponded to my phone call within minutes. Two thumbs way up.

I needed a storage unit nearby and found this facility. When I called, Ariana answered and was…read moreincredibly helpful. She knew all the details about the property and took the time to address all my questions. Her customer service was outstanding, making the whole process easy. The facility is also very clean and secure. Definitely recommend checking this place out!

My review is based on customer service by Nick Merrill. It's our first time renting here but he is…read morepatient and knowledgeable. We ended up renting 3 storage units, customer service is everything...Thank You Nick !

This location is always well-organized & clean. Every time I've been there, they have plenty of…read morestock of all things storage-related, helpful & friendly staff, & well-lit storage areas. My storage was clean & ready for my storage needs.

Today we were honored and grateful to be helped and assisted by Miguel and Axel. My fiancé and I…read moreshowed up at 6:40pm to load 2 containers to be prepared to ship. I just want to say i appreciate these two gentlemen's patience and help , we had arrived late , and they were getting ready to close up for 7 o'clock. We loaded the containers as fast as we could and thanked them greatly. It had been a long day, and I'm pregnant , and i felt like there patience and going above and beyond service made this so much faster and smooth. Thank you again Miguel and Axel, the service requested was super fast and organized. Definitely great customer service , you don't see often.

We came back to rent out a small unit here after a few years. This location is still the same,…read morenice, clean and bright. The only thing difference is it has the new manager, Erica, to replace the old one who was also very nice. We had a wonderful experience though just a short time of renting. They gave us a new lock, free of charge, for the one we bought got broken. Erica gave us a tour to our unit, specific instructions and printed out a map (even it came out too small, she kept trying and was very patient) We will definitely come back next time when we need extra space for our things. It's safe here, and we always feel welcomed. Thank you, Erica, have a happy New Year!

Chris is an amazing guy, very helpful and informative. He answered all of our questions and…read moreconcerns. He even took us on a ride on his golf cart to our storage on a very hot summer day.

never thought I'd leave a 5-star review for a storage unit, but Westward Storage has earned it…read moreeasily. From the moment I arrived, I could tell this place was different. The entire facility is spotless and well-maintained. You can tell the team takes pride in every detail from the clean grounds to the secure, well-lit units. And speaking of the team everyone here goes above and beyond. They're warm, professional, and genuinely helpful. Every interaction feels like you're being taken care of, not just processed through a system. Now here's the tip I give everyone: Go for one of the units with a Keyless Smart Lock. You can access your unit with your phone--no keys, no codes, no hassle. It's super convenient and adds an extra layer of security. Once you've used it, you won't want to go back. Prices are fair, access is easy, and the location is perfect if you're near Walnut, Diamond Bar, or Pomona. I've already recommended Westward Storage to close friends and family and I'll keep doing it. If you care about clean, secure, and stress-free storage, this is the only place to go. They are the best self-storage park in Pomona and the surrounding cities. Cal Poly Pomona student friendly too.

Good rates, nice people and great security. Coffee and treats in the office for everyone who comes…read morein.

I give it a 4 ONLY because of the cost…read more.. Unfortunately as mentioned all storage companies pricing has gone up and I'm having to leave this place. The location is great and always clean, I've never had an issue or incident here. Yvonne has been super helpful and really nice to work with however sadly the cost is way out of my budget. If the price was right I would've definitely stayed.

I went to close my storage unit after having it for 4 years. Dhalia (I apologize if I spelled your…read morename wrong) was just leaving for lunch so I said I would come back later. She told me absolutely not and she assisted me locating my storage (I couldn't remember where it was), and provided me with all of the information I needed in order to close out my unit this weekend. She was so sweet, she even walked me back to my unit because I couldn't remember where it was. If I ever need a storage unit again I will come back here. Thank you Dhalia, you went above and beyond!!

I would strongly caution anyone considering SecureSpace, particularly the Brea location. My…read moreexperience with this company has been absolutely awful and the way they handled a very simple move-out issue felt incredibly predatory and scammy. I rented two units here and moved out of one of them in July 2025. Before moving out, I did exactly what a responsible customer should do. I called BOTH SecureSpace's main call center and the Brea location to notify them I was leaving and specifically asked what I needed to do to properly close the unit. I was told that a move-out notice had been placed on my account, my automatic payment for the following month was turned off, and that all I needed to do was make sure my belongings were completely removed from the unit. I followed those instructions. The unit was completely empty. The ONLY thing left was the lock that SECURESPACE PROVIDED. Then SecureSpace attempted to charge me for AN ENTIRE ADDITIONAL MONTH because that lock was left behind even though not one person during either of my move out conversations told me that the lock needed to be returned to the office. When I called the Brea location to explain this obvious miscommunication, instead of trying to resolve it, management immediately escalated the situation and threatened to send me to collections. I then contacted SecureSpace's call center, explained everything again, and was assured that the charge would be removed and that it WOULD NOT be sent to collections. I trusted what their representative told me and moved on. Nearly a YEAR later, I checked my credit report and discovered that SecureSpace had sent the charge to collections anyway. I received no meaningful warning that they were still pursuing this balance after telling me it had been resolved. I had no idea there was a collection account until I found it myself on my credit report. The collection damaged my credit rating, which had previously been Excellent. I have since made repeated attempts to resolve this directly with the company, including sending SecureSpace a detailed FORMAL WRITTEN COMPLAINT explaining the entire situation and requesting that the collection be recalled and removed. Weeks have now passed. NO RESPONSE. I have given SecureSpace multiple opportunities to correct this privately. They have chosen not to respond, so I am now documenting my experience publicly and pursuing the appropriate consumer complaints and other remedies available to me. Please be extremely careful when renting here. THE WORST customer-service experiences I have ever had.

Absolutely, not a good start. Questionable sales tactic…read more If you reserve a unit for a discounted cost and come in to look at the unit first, they will charge you the higher "in-person" rate and will increase it by $20. So what you have to do is look at the unit. Run to the parking lot and then call them over the phone so it's technically over the phone to lock in the rate. What they're trying to do is have you pay for a unit blindly first. They'll offer you "a refund" if you don't like the unit. What have we allowed corporations to do? Dear Lord. Cancelling reservation after reading these other Yelp reviews about break-ins and price hikes. The rigidity of the rep on the phone was already a red flag. Maybe I should thank her for raising it.

It's my first time renting out a storage unit. I was extremely hesitant due to horrid stories…read moreabout storage conditions (filth) and theft. However, when I went to this facility this morning to move my belongings in. I was taken aback by the pristine state of the entire facility. My unit was immaculate and I was even further relieved by the amount of surveillance cameras through out the storage complex. Jon, was of tremendous help getting us acquainted with the ins and outs of storage unit needs. He helped facilitate this transition with the utmost professionalism, knowledge, and welcoming demeanor. I will definitely sign a longer agreement based on our interaction with him this morning. Thanks Jon!!

Stored my things here for over a year due to a move and not having enough space at my new place…read more Staff were friendly, price was decent for the storage unit. I like how they have gate/door access through their app as it makes it convenient getting in the place. I noticed after a few months there were a lot of rodent droppings and urine stains on my stuff when I would go to pick up something. I let the front office know and they said they are aware and they could put traps in my storage unit if I wanted. I would have had dead rodents in my storage unit, didn't really want that, so I guess I need to deal with the rodents making a mess. They also raised the rent on me "just because". An okay place to store your things if you don't mind rodents pissing and pooing and chewing up your things.