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CubeSmart Self Storage

2.8 (18 reviews)
Closed • 9:30 am - 12:30 pm, 1:00 PM - 6:00 PM
Updated 1 month ago

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We've had a unit here since June of 2022 at one point in time we had 2 units. We became homeless around this time so let me point out that everything we had in these two units was literally everything we have to our names. We ended up losing one unit as the cost of both units was killing us. About 6 months ago our unit was broken into. We received a call from a cube smart employee saying there was no lock on our unit. When we were able to get there and check it out we obviously filed a police report and claimed the tons of baseball/football cards stolen, my 3 embroidery sewing machines, pressure washer, Kirby vacuum, engine and what ever else was taken the list was long. They only covered 2000 of what was taken but that doesn't replace the sentimental shit that money can't replace. Shortly after the unit was broken into yet again, Mae thing received a cal from employee asking if we forgot to lock our unit. We were told by the grand Los Angeles county police that he couldn't take a report at the time (10pm at police station) he just advised us to move our unit. Still homeless that wasn't and isn't really an option. Fast forward to about a week ago 10/2023, received another call saying our unit didn't have a lock on it yet again. We weren't able to make it there till today, we used our code to get in the gates. We did a little bit of our own investigating, checked places that they may be coming in at. We ended up parking back out front to wait for an employee to show up as they don't have office hours listed anywhere. While sitting there patiently waiting 4 cops pull up and confront us like we're criminals put us both in separate cars and detain us. Said CUBESMART called said there was a suspicious vehicle even though we clearly used our code to enter the gate. Not to mention I drive the same car everyone I go there and have had multiple interactions with all employees. They were clearly mad that we were doing our own investigating. Clearly it's an inside job. If you value anything you own and we're gonna rent here; don't waste your time. THIS PLACE IS CROOKED, DONT RENT HERE. You do and your just as dumb as they are. Then they sent us a we're raising your rent on your unit to $500 WTF. Save yourself the heartache. This place is all bad news. Everything we owned was in that unit and we still don't know what they took this last time. As we didn't wait till 9:30 for their junk employees to Show up. I did contact the GM as I had his number from the second time our unit was broken into.

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1 year ago

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11 months ago

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2 years ago

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3 years ago

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Brandon J.

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3 years ago

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Kevin L.

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4 years ago

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Dan A.

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2 years ago

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2 years ago

The store manager Nicole is all was very helpfully if I have a question about the property.

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4 years ago

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John L.

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2 years ago

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6 years ago

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4 years ago

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Carmela P.

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7 years ago

Amazing service, went with my friend and they Jenna helped us with very easy service.

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5 years ago

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7 years ago

Not the right choice. Decent location and security looks legit on the surface yet they provide twisted/false information.

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Carmela P.

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5 years ago

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Tom L.

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Wow, so nice to have helpful and patient Customer Service, "THANK YOU, Brianna"…read more I hadn't returned anything to Amazon since the changes made "to drop off returns". Brianna was very helpful without any attitude. She was very helpful & courteous.

I had a mixed experience at this location. I came in to get passport photos and the first set they…read moreprinted had red and green lines on them. The second set came out overexposed. When I pointed it out, an associate named Jeremy told me that overexposed photos are usually accepted by passport services and that they are just college students so there was nothing they could do. For something I will use for the next ten years, I expected a proper and non overexposed photo, especially since I was paying for it. His attitude felt very dismissive and unprofessional. I told him that I would share my experience in a review and asked for his name. He then said that I was threatening him, which was unnecessary because a customer mentioning a review is not a threat. It is simply feedback. Around 5 pm he also asked me if I was going to leave because they were closed, even though I was still waiting for the issue to be corrected. Being rushed out felt rude, especially since the delays were caused by the store itself. Fortunately another associate, whose name I did not get, was very kind and willing to help. He reprinted the photos and tried different adjustments. Thanks to him I was able to leave with at least one usable photo from each set. Overall the service at this location depends on who helps you. Jeremy needs significant improvement in customer service, but the other associate provided excellent help and saved my experience.

CubeSmart Self Storage - selfstorage - Updated May 2026

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