1. Mountain Avenue Self Storage

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Ontario, CA

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Mountain Avenue Self Storage

3.5 (16 reviews)
Closed • 9:00 am - 6:00 pm

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That lady who works @ storage said we are closed! She was driving up and park there, run to join another car then left!!
Chris J A.

That lady who works @ storage said we are closed! She was driving up and park there, run to join another car then left!! That storage didn't close till 530pm. Now I don't recommend that. Also, We visited their office. We wore masks and they didn't!!!

Dead rat laying beside my refrigerator

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7 months ago

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2 years ago

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8 months ago

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2 years ago

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2 years ago

Best storage ever! Always so convenient and safe. Staffs are super friendly and responsible.

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2 years ago

Staff is very helpful and friendly! They have great deals you should definitely consider them:)

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2 years ago

Never rent here they never answer calls and very rude. They towed my truck for no reason and didn't even notify me

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6 years ago

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4 years ago

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5 years ago

Customer service here is terrible.. both women I encountered here are rude..the gentleman that works in the yard is a nice guy.

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10 years ago

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Jesse V.

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7 years ago

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10 years ago

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8 years ago

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15 years ago

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8 years ago

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Ask the Community - Mountain Avenue Self Storage

Review Highlights - Mountain Avenue Self Storage

“Paula, the manager, was so helpful in getting me a storage unit.”

Mentioned in 3 reviews

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Price Self Storage

Price Self Storage

(56 reviews)

This is a long overdue review but I made sure to save the card and information because this…read morelocation deserves a 5 star review! My mom and I shared a unit with my sister but wanted to downsize, plus I was moving and taking my things out. Moving and now clearing out/moving stuff from one storage to another is never fun but the employees here are phenomenal and so helpful and welcoming and informative! First, we hadn't been in our storage in 5 years so the door was actually broken and we couldn't open it properly. Two maintenance gentlemen (one being Skylar) came and helped to get it adjusted so we could get into it that day but also called for it to be repaired and within that week which is what we needed. Whenever we went, we stopped by the front to get tokens for the Dollie's and came across Christie, who in each of our visits and interactions was just the sweetest and so helpful!! Both Christie and Skylar (who was now learning the front desk role) helped us to change our information over to the new unit. The site was giving Skylar issues but both of them were able to make light of the issues and apologized to us for waiting but we were totally fine! It felt like sitting with friends while we were working on getting all this paperwork completed. They never made us feel stupid or unwelcome and it truly meant so much to us! Thank you for everything Christie and Skylar and we will absolutely recommend this location to any friends looking to rent a storage unit. Last to note, this location is literally always so clean and I never see any bugs. Thank you for keeping it clean!

Clean place. Fair price…read more Responsible service. Workers and managers are nice. Storage units are clean and safe.

Airport Super Storage - Front office with Move-In Truck

Airport Super Storage

(77 reviews)

Natalie and Alexis helped me out big time. U-Haul had my truck reservation canceled on me and…read moreAirport storage saved me by letting use their truck. I do have a storage unit with them and 10x25 with them which is priced competitively. Good prices and good services. Thanks!

IF I COULD GIVE NEGATIVE STARS I WOULD: On this day, 10/18/2013, as I was emptying my stuff out of…read morea unit my right elbow lightly brushed into an already broken glass on the door of a fire extinguisher that was hanging on a wall in the hallway, that I had reported to the office the week before but apparently it was important enough to them to fix it, and when my elbow brushed up against it my elbow was severely lacerated on the broken glass. Blood was flowing from my elbow onto the floor. I have the photos. I went to the emergency room where they put 7 stitches to keep the hanging skin in place and they wrapped it up. At that time I was my mom's primary caregiver so this severe injury totally impaired my ability to care for her and I had to hire somebody to do the jobs I was doing for her. I contacted the insurance agency that represented the facility on 10/30/2013, Patriot Risk and Insurance Services, and their representative, Lauren R. Ziminsky, replied that they were not accepting responsibility. She went on to tell many lies about what their client said, the manager and assistant manager at that time, said about the incident. She even went as far as to lie that when I reported the broken glass and I described the person I reported it to, which was the assistant manager, either Natalie or Bree, I don't remember who is who but I remember distinctly that it was one of them because there were only two people that worked at that facility, that such a person did not work there. I knew at this time this was going to become a civil lawsuit. I don't know if any of you know what's involved with this but it is quite complicated. First I had to find out who was the true owner of the facility to have that person legally served. I accomplished that. Then I filed the appropriate documents with the court and the process takes effect. I wont bore you with all the details that came next but then the court date was next. I went to court, but the owner did not show up, for some odd reason his son did, but during my testimony I told the absolute 100% truth about what happened. I showed the judge many photos of the progression of the injury through the healing process and I still have the scar to this day to remind me of their negligence and lies, and what happened with the insurance company. Next it was their turn. The owner's son told nothing but 100% lies. He even went as far as saying that I had asked the manager for a job. Now this was interesting. Let me tell you exactly what happened about that. I am an electrician and when I go into a business I hand out my business card and tell the person I hand my business card to let me know if they ever need any electrical work done to give me a call. That is exactly what I told the person behind the desk at the storage facility, again it was either Natalie or Bree, but the owner's son took my words, spun them around and made it sound like I was asking for a job. Do you see how pathetic people can be when they lie to deny responsibility? I knew this was going to be tough going up against an insurance company and a storage facility but I was confident that with me telling only the truth, and him telling only lies, I would get some sort of compensation for my pain and suffering as well as lost wages from not being able to accept any electrical work during the healing process as well as something for what I had to pay out to hire somebody to care for my mom. Then the letter came from the court. THEY OWED ME NOT ONE F$$$$$G PENNY. As much as I was upset about this, it even made my mom cry, I had to accept the ruling because civil lawsuits do not accept appeals. The only joy I get from all of this is every time I drive by that storage facility I make sure to slow down just a little bit, stick my hand out the window and give them a BIG MIDDLE FINGER. My advice to all of you is if you rent a unit there, either get your stuff out now or be very careful not to hurt yourself on their property because they will always deny all responsibility. Thank you for reading my review...

SmartStop Self Storage - After everything they finally put in the pest food killer

SmartStop Self Storage

(16 reviews)

Been at this facility for a year now and so far it has been a very good experience. Location is on…read morea busy street easy to spot and surrounded by many stores which you can just go across the street to grab something eat. The facility is very clean and well taken care of. The manager Kim is very nice and professional. Always willing to help if needed. I've notice that she is always cleaning inside and outside of the facility making sure everything is up to par. That is good to see that the staff takes pride in their work and keeping the facility well maintained. This facility is definitely a go to spot if your looking for a storage space.

So I came into the storage to rent out a storage after calling them and after my rate increased at…read moreextra space Storage by almost triple after speaking with the manager she was polite and rarely understanding of my situation although when I asked her if my storage rate was going to increase she could not give me a straightforward answer she continue to say that it was going to increase but she did not know when "which I think is a lie I think they know when it's going to increase" but they do this in order to get your business now the storage is conveniently located around the corner from my apartment and it is open from 6 AM to 10 PM every day which I do like although there is multiple homeless on my side of the unit sometimes they do have their stuff out blocking the street to drive through although they do not bother me God knows what they're doing in their storage. If you're going to get a storage here just be aware that your rate is going to increase by double within a matter of 4 months.

Mountain Avenue Self Storage - selfstorage - Updated October 2026

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