Very clean environment. The young lady that assisted us was very kind and patient. The property was clean and quiet. the only problem was that i was quoted one price over the phone and when i got there we were charged $50 more than the quoted price. read more

I rented a unit online and had a great experience with the customer service department, however when I arrived to the location to get the keys, girl at the front desk was very rude, and unwelcoming. Although I like the convenience of this location, the online app doesn't always work to open and close the gate. Not sure if this place has horrible reception / wifi but a hassle to get in and out. read more

I received a great welcome first class service over the phone and in person by Ariana Salas/Store Manager. Received a tour on golf cart to see different units in the location and everything was clearly explained with best promotion deal offered. Took less than 7mins to get everything signed, paid, and got my gate codes with lock and keys and all the information was sent to me via email in seconds. I bet I wouldn't have received this awesome deal and fast service anywhere else. I would recommend all to call and talk with Ariana for your storage needs first before checking somewhere else. Thanks for best customer service you provide with smile and you got 10/10 from me for amazing and outstanding customer service Ms Salas. read more

Extra Space Storage - Business card for Ariana Salas, Store Manager at Extra Space Storage, located at 135 S. Campus Ave, Upland, CA, with contact details. - Self Storage Near Me - Upland, California

This review is mainly for the marketing/advertising team. The site says you'll get immediate access once you pay, but that's not true. I booked a parking space for my trailer, drove there on a Sunday, and only after paying did I learn I couldn't use it until showing my ID to the manager during office hours. Very misleading. read more

No issues. Very clean, no weird people on the property. Felt very safe. I would definitely recommend read more

Very helpful, I was able to get my storage unit the same day with no issues and everything was very simple and easy! The representative helping me out was nice and informative as well! read more

They totally got our family with a bait and switch. We hit some hard times and had to put cherished items into storage to be sure we could keep them as we transition living arrangements. Smallest unit was a god send at $66/month. Over the course of 3 months, we got everything in, we're paying our bill, and suddenly we get a notice. "Oh hey, we're gonna DOUBLE your monthly fee. Good luck." Flabbergasted, disappointed, sad, frustrated and scared. Can't financially afford this rate raise, and can't afford to move everything again. Shady business practices. read more

Ariana has great costumer service she was great highly recommended this place. Renting was easy

Beware of SCAM! They do not tell you that they are giving you a "promotional rate" that is an excuse to jack up the price on you after 3 months. Then they will again raise the price on you at 9 month. They will neglect to mention any of this but have it in the fine print of the lease agreement, which for some reason I cannot access through the email that I was sent. Terrible business practice. read more

I have checked out a few different storage places in the area and had the best experience here . Celina and Ariana were very friendly and able to answer my questions and concerns . I look forward to having my things put away in a safe place close to home. read more

Staff is betty friendly and helpful. They did their best to make sure I had all the info necessary to make my rental agreement as seamless as possible. The unit itself is ok. There could be more adequate lightning in my 10x20 unit, there is only a single bulb which is not sufficient. The unit door is also a bit stiff but that's not easily solved. read more

I had a good experience at Extra Space Storage with Selena she was eager to assist me with the situations I had. She went the extra mile to resolve it!! I appreciated the great effort she gave!!! She really did an excellent job today!!! Thank you so much again Selena!! read more

Great customer service, Ariana was very polite and informative! Showed me the storage and answered any questions I had. Would recommend this storage to anyone read more

Things have been rough lately and I'm very grateful and thankful for the staff at the upland extra storage location for working with me to save my things. I can't express enough my gratitude for Ariana she's awesomeness! Customer service is above and beyond excellent!! I truly appreciate all of you at the upland Location!! read more

When I rented my unit -- there was shelving in it. When I went to check out -- they said I was responsible for having it disassembled / hauled away or whatever -- EVEN THOUGH it was NOT MY SHELVING -- and it was already there when I rented : - ( Terribly disappointing and cold-blooded. read more

Julio was very helpful in showing me the unit and he answered all my questions. Was very quick in setting up the lease for me. Over all great experience! read more

Wow! Best service in town! Came in to finish paperwork and in minutes my fiancé and I had our storage space. Super content with everything service and all! read more

I went to assess my unit this week to prepare for moving and found four packages of rat poison eaten in my unit that I did not put in there. All of my fabric items are destroyed by rat poop and there are footprints over the wooden furniture. I have to throw away furniture that was one year old when put into storage. Another price increase in less than a year. I'm disgusted. Update upon moving some of the things around: There were two additional packs of poison that the rats must have moved towards the center. I discovered that most of my items were covered in rat urine in addition to feces. I had to hire a junk removal service to take: mattress, box springs, head and foot board, sofa and loveseat, washer and dryer, refrigerator, vacuum, carpet shampooer, Hoover floor mate, clothing, cat tree, dog items, bedding, living room chair, air purifiers, childhood items, and much more. I was hoping to salvage my coffee table but that doesn't appear to be the case. I had already tried to speak to management but will follow up at the request of this post. read more

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I highly recommend this facility very safe secure and office staff is the best thank you ExtraSpace

BE WARY. I signed up for a small unit at $66/ month. THREE MONTHS LATER, after all the expenses and labor or moving my things in, they advise the price is going up to $132! They wait until you're settled and DOUBLE the price. DISGUSTING, greedy business practices. read more

Today is September 2nd going into September 3rd and I came to my storage to organize some stuff and get some items however when I got to my unit I was greeted by a big red lock that said sealed and I had no way to access my own storage unit. It's after 6:00 so the manager obviously isn't going to help me even though she saw me at the front office looking in the window like I needed some help while she was walking her dogs but she just ignored me and kept on with her dogs. So here I am sitting at the storage and can't do a single thing even though I paid my bill in full yesterday. So now I'm just a little angry because yeah let me try to slack on something or do something late or forget about something it's all bad but a professional business shouldn't forget things like this if someone pays their storage unit rental make sure that they can access their unit I'm extremely unhappy with the situation right now. And I extremely unhappy and the fact that the manager walked right past me while she was walking your dogs and acted as if I didn't exist and he didn't know help even though she saw me sitting there confused and needing to inquire about my unit to someone. Basically like she's off the clock so that's when her customer service ends as well? Just unlock my storage unit I need to get into it and actually I'm going to ask that my unit be discounted for one whole day because I haven't been able to access my unit and actually I should have been able to access it on the first as well so I'm going to need to speak with a corporate manager or something like that because I want my two days refunded that I had paid for that you guys have my storage unit locked. read more

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Great storage place, the staff are also very helpful, shoutout to Ariana for being great at customer service.

Thanks Extra Space Storage- Upland and especially Ariana for helping me out when I was having a tough time finding a storage unit for my need. She was great and got me exactly what I needed. The property is clean and accessible and Ariana knows her business that's for sure, and not only that she's a great person too. Thanks Ariana and Extra Space Storage - Upland read more

Thanks to Ariana, my experience was great. She helped me through the whole process and made everything real easy to understand. I appreciate all the help. read more

Wow!!! So convenient! More hours of operation and very reasonable! The staff are wonderful too.

I've resided less than a mile from ESS and had no idea they existed. I hit the honey hole when I saw them listed during a search. This place is a gem, with exceptional customer service, specifically from Ariana and Joe. No spaces meeting my needs were available at the time, but Ariana put me on the wait list. Two days later one was vacant and I was called immediately. All units are ground access; a huge plus. The rates can't be beat; another biggie. When I went there to sign up, Ariana gave me a tour, and expidited the entire process. I was done with everything in 20 minutes. Everything can be done online too; I just prefer doing things in person. I can't say enough; if I could give them six stars I would. read more

The place is clean , the have good customer experience and the storage room are big enough and very spacious love the customer experience! Thank you read more

Since the acquisition of Extra Space and their attentive staff it's been a 360° improvement. Their friendly and attentive staff is the pinnacle of the takeover . In particular ARIANA, HANDS DOWN , stands out from the rest. She is very detailed orientated, quick to problem solve, and goes above and beyond her scope of work. Because of the efforts of the staff and ARIANA. Not only will I highly recommend this facility. I will be acquiring to rent additional units. I hope my review will help in the process of choosing where to secure your important possessions. ...all the best Larry read more

Got helped as soon as i walked in property does not look bad either. The workers make it feel safe as well i would highly recommend these storage units read more

me and my best friend rented a unit at this location and then it was robbed, we paid extra for the insurance and when we filed a claim they couldn't do anything about it bc there was no forced entry but what our stuff magically disappeared, im telling you that they have a master key to all the units and i know for a fact they stolen stuff from us DONT TRUST THIS PLACE read more

Julio and Ariana was very helpful getting me into a bigger unit! Process was quick and painless! Thank you guys so much for the accommodation didn't have to go too far to move to my bigger unit! You guys are the best!! read more

Julio and Ariana Have great customer service and very pleasant environment

Come and check them out! The gals that work the front office are knowledgeable, helpful & ready to help. They are easy to communicate with and on top of their work! I definitely recommend this place. They are clean, efficient & accommodating! read more

Clean and secure facility! Highly recommend storing your items here. Fast, friendly, and efficient service. Everyone has a unique code to get in to the facility! Very cool! read more

The staff have always been friendly and accommodating. I have had my unit here for about two years and the premises is always clean and secure. The rates are reasonable. read more

Not sure what's all going on here!!! The place does look cleaner... staff seems friendly.. lack of security and cameras My unit has been broken into twice in the spam of 3 weeks!!! How does this happen???? Not recommending this place!!!! Moving what is left out ASAP! read more

I have been a client of Extra space for over 20 years and have never had anything happen to any of my trucks. I is very safe and I highly recommend storing your items here. Friendly staff, great service. read more

The experience here is awesome. Adriana and Samson have compassionate and warming personalities that say ' how can I help'. I love that attitude. read more

Clean and secure units . Knowledgeable and courteous staff . Definitely an upgrade from the mom-and-pop site I was renting from before....

Extra Space Storage in Upland provides awesome customer service and they're so quick at responding to voicemails. Arianna was super helpful when I called her today. We store our travel trailer there as well as rent a storage unit. I'd definitely recommend them. read more