Natalie and Alexis helped me out big time. U-Haul had my truck reservation canceled on me and…read moreAirport storage saved me by letting use their truck. I do have a storage unit with them and 10x25 with them which is priced competitively. Good prices and good services. Thanks!

Professional and friendly service... we were in a pinch to find a facility for my son's belongings…read morefor the summer because the initial place we chose would not respond to our calls. Luckily Natalie came to the rescue!!! Will definitely use them the 3 years of college ...

Don't come here. Rented a unit for $49 month and in 3 months the bill increased by $70!! From 49…read moreto $118 Ridiculous that the increase more than doubled the bill. My social security didn't go up enough to pay that. It is a rip off. And another customer said in 6 months there will be another increase. No

We had no problem until this person keeps parking in front of our storage every time we come to…read moredrop off or move our stuff. My husband suspects that someone might be living there but I don't understand why he has to park in front of our storage unit when we need to get in or out... It's very annoying.

From the owner: Give us a call. We’re in business 7+ years. We offer Transloading , Storage, re work, restack ,…read moredisposal, Any services for trucking companies Or logistics Any Crossdock services you need call us at this number 909-908-3078

I just want to say the staff here is amazing. I had an emergency tonight where I was going to be…read morelocked out of the parking lot because my work truck isn't going to make the 10pm cutoff. I called the emergency number which then reached out to Karen the general manager. Within minutes Karen called me even though it's 10 at night and saved my day. I'll definitely be adding the 24 hours access after this but have never been so relieved. She's actually the one that rented the unit to me in the first place and is the sweetest girl. This is definitely the best storage place in Rancho. I've used several in the past and have never been treated so well. Thanks again Karen for saving my day!!!

From the moment we got the call that the size of unit was available, until we got access, the…read moreoffice staff was very helpful. Melissa gave us a tour of the property and explained everything to us for opening the secured gates, doors and other amenities like RV sewer dump We have been moving in for the past 2 months. No negative issues. Very friendly tenants and clean facilities. Highly recommend this location

Great place to use. Been here for about 4 years. They've been nothing but great to me. Shout out…read moreto David, Joe, and Patty. I actually moved out of the area but do not want to leave the facility. Make life for me so easy. Thank you extra storage.

I'm a tenant here and can not say enough nice things about Patty and David! They are so kind and…read morehelpful.

This is a long overdue review but I made sure to save the card and information because this…read morelocation deserves a 5 star review! My mom and I shared a unit with my sister but wanted to downsize, plus I was moving and taking my things out. Moving and now clearing out/moving stuff from one storage to another is never fun but the employees here are phenomenal and so helpful and welcoming and informative! First, we hadn't been in our storage in 5 years so the door was actually broken and we couldn't open it properly. Two maintenance gentlemen (one being Skylar) came and helped to get it adjusted so we could get into it that day but also called for it to be repaired and within that week which is what we needed. Whenever we went, we stopped by the front to get tokens for the Dollie's and came across Christie, who in each of our visits and interactions was just the sweetest and so helpful!! Both Christie and Skylar (who was now learning the front desk role) helped us to change our information over to the new unit. The site was giving Skylar issues but both of them were able to make light of the issues and apologized to us for waiting but we were totally fine! It felt like sitting with friends while we were working on getting all this paperwork completed. They never made us feel stupid or unwelcome and it truly meant so much to us! Thank you for everything Christie and Skylar and we will absolutely recommend this location to any friends looking to rent a storage unit. Last to note, this location is literally always so clean and I never see any bugs. Thank you for keeping it clean!

Clean place. Fair price…read more Responsible service. Workers and managers are nice. Storage units are clean and safe.

West Coast Self Storage attracts you with a decent rate up front and shortly thereafter starts…read moreincreasing it substantially every year. They'll tell you it's in line with the market but if you shop around, you'll find out it's not. It's pure greed. The increases were generally around 40% year over year, which is outrageous. Do yourself a favor and go elsewhere.

We had a great experience here for many years, Mike is the manager there and he was always very…read morenice professional. We just recently left but only because we were able to our RV stored for free at a family members. If we ever need storage again this will be the first place we go to.

Highly recommend this place. Monique in the office is awesome! She was very helpful and…read moreinformative. Great customer service skills! Thank you again for your help!

Well it's the end of the month and my mom had to once again basically hand over her entire social…read moresecurity check to this company because of these excess late fees that are gouging her dry. She is on a fixed income but they do not care. She literally can not pay her storage until that time and they refuse to make any type of reasonable accommodations as it relates to her due date to coincide when she gets her social security check. My mom unfortunately lost a lot of things in her life over her years moving around when she lost her home so she now has two storages with this company. One storage was opened years ago and the other storage was recently opened. But this company has told my mom repeatedly that both her storages are "linked" together. I've never heard anything like this in my life, ever. How can you link two storages together that were opened years apart? It does not make sense to me. So while my mom wants to be rid of the first storage she can't because they've told her repeatedly and have expressed that in their contracts. This is according to my mom: So now this is even more alarming because it seems like there's some confusing and harmful contract language in their contracts. My mom is almost 80 years old, disabled, and is under fear of losing her things if she doesnt pay both storages. Something just does not feel right here with these business practices that are seemingly predatory in nature. Late fees, pre lien fees, and lien fees are all charged on my mom's account at the end of the month because of this and it pains me to see it. I'm really unsettled with the language in their contracts and if it's taking advantage of especially our most vulnerable then this is seriously an ethical problem. I intend to keep digging for answers and additional help, but I'd be careful doing business with these people and definitely watch the verbiage in your contract. I've even talked to other storage company's and they said two storages are NEVER linked together, so I have no idea what is going on here and it's deeply troubling. Maybe I should contact the BBB about this too.

The location is great, right off the freeway. It's in the middle of a neighborhood and seems pretty…read moresafe. Love that they stay open pretty late compared to other storage businesses around. They keep the place clean at all times. I've been renting a unit 3 months now and have never seen trash or left behind garbage which is pretty impressive to me for a storage unit business. Tammy and Kenneth are great! Friendly and easy going, their customs service is highly appreciated. I've never had a better experience renting out a storage unit and the monthly rates are competitive. Def recommend this place!

After 2 1/2 years of paying 250 monthly I had to take all my belongings to the DUMP as my unit was…read morefilled with rats and rat droppings. As I moved out you could see them Running down the halls. 6 months ago I was in the unit and everything was fine no droppings, nothing! I DIDN'T HAVE ANY FOOD STORED IN THERE EITHER. My couch had been eaten and was used for making a nest. My mattress stored at the top of the unit was covered with urine and feces. Management didn't seem phased by my complaint and just told me to go through my private insurance "if they cover it". They were adamant that I remove everything and sweep and clean as well. Things that had been kept in my family for 100 years destroyed. You can't replace these things.