This is a long overdue review but I made sure to save the card and information because this…read morelocation deserves a 5 star review! My mom and I shared a unit with my sister but wanted to downsize, plus I was moving and taking my things out. Moving and now clearing out/moving stuff from one storage to another is never fun but the employees here are phenomenal and so helpful and welcoming and informative! First, we hadn't been in our storage in 5 years so the door was actually broken and we couldn't open it properly. Two maintenance gentlemen (one being Skylar) came and helped to get it adjusted so we could get into it that day but also called for it to be repaired and within that week which is what we needed. Whenever we went, we stopped by the front to get tokens for the Dollie's and came across Christie, who in each of our visits and interactions was just the sweetest and so helpful!! Both Christie and Skylar (who was now learning the front desk role) helped us to change our information over to the new unit. The site was giving Skylar issues but both of them were able to make light of the issues and apologized to us for waiting but we were totally fine! It felt like sitting with friends while we were working on getting all this paperwork completed. They never made us feel stupid or unwelcome and it truly meant so much to us! Thank you for everything Christie and Skylar and we will absolutely recommend this location to any friends looking to rent a storage unit. Last to note, this location is literally always so clean and I never see any bugs. Thank you for keeping it clean!

Clean place. Fair price…read more Responsible service. Workers and managers are nice. Storage units are clean and safe.

STAY AWAY FROM THIS STORAGE FACILITY. This company engages in unethical business practices. They…read morewill have you sign and NOT tell you that the price you are getting is a "promo rate". It will then increase to the "standard rate". Give it about 4-8 months and then it will increase nearly 29% due to "market conditions". If you try to discuss with anyone via phone or chat, they will pretty much tell you to kick rocks. They don't care about keeping customers, but price gouging. Down the street are better storage units and it's less than half a mile down the road.

I moved into this storage unit I think in 2019 and didn't have any problems. The guy Brandon who I…read morethink might own the place is always there and is very pleasant in every interaction we've had with him.

I'm so disappointed in U-haul we ordered the 20 truck with a appliance dolly on their mobile app…read moreand we get there no dolly! I live on the 3rd floor with only stairs and have lots of heavy furniture i'm just a girl! What a DISSAPOINTMENT ! i call and all i get is sorry it's been an hour we can't do anything!!! don't come here for u haul trucks !

Lock on my storage for obtaining a late fee on the 10th day. Haven't even acquired a pre lien fee…read more Nor did they say they would be placing a loc on the door after the late fee. When people say that storage units are territorial, believe them.

Such an easy experience! I called in with questions (I am not local), was able to pay a deposit to…read morehold the unit I wanted until I could make it down and then scheduled an appointment to come in and sign paperwork. Robert made the process very easy and efficient and was very thorough throughout the entire process to ensure all my questions were answered. The location is very clean and maintained and the location provides a level of safety I have yet to find at some other local storage locations.

Tulsi and Haley were excellent in their help, leasing additional unit, making it simple for someone…read morealmost 70! Many thanks for a great job.

Gina and her staff, aka family, are the absolute best. I can't help but stop by the office to chit…read morechat a bit. Clean facility, inside and out. They live on site, so I feel confident my possession are safe and secure. Hours of open availability is better than half the other storage facilities I looked at. I just wish they had a payment portal online or accept Zelle because I'm on the road with my hubby during the week. I need to make sure to time it right when we are in town. I still would highly recommend this mini storage!

I have been a client for years ,Their personal customer service is outstanding. Family oriented .read more

We have been using Public Storage for the last 4 years and have had a great experience! We've had…read morezero issues with our units and the property is very clean and well maintained. Christian is awesome, he is very helpful and nice. We do wish it cost a little less, but overall we have been very happy with our units here!

Always happy with the customer service I receive from Christian. He is always going above to help…read moreme when I have any question. Truly appreciate you!

Clean. Wonderful units great prices, super friendly and helpful staff!!I highly reccomend for all…read moreyour storage needs

Love stor n lock! The manager and staff are very kind and professional. I have been storing with…read morethem for years.

I just want to say the staff here is amazing. I had an emergency tonight where I was going to be…read morelocked out of the parking lot because my work truck isn't going to make the 10pm cutoff. I called the emergency number which then reached out to Karen the general manager. Within minutes Karen called me even though it's 10 at night and saved my day. I'll definitely be adding the 24 hours access after this but have never been so relieved. She's actually the one that rented the unit to me in the first place and is the sweetest girl. This is definitely the best storage place in Rancho. I've used several in the past and have never been treated so well. Thanks again Karen for saving my day!!!

From the moment we got the call that the size of unit was available, until we got access, the…read moreoffice staff was very helpful. Melissa gave us a tour of the property and explained everything to us for opening the secured gates, doors and other amenities like RV sewer dump We have been moving in for the past 2 months. No negative issues. Very friendly tenants and clean facilities. Highly recommend this location

West Coast Self Storage attracts you with a decent rate up front and shortly thereafter starts…read moreincreasing it substantially every year. They'll tell you it's in line with the market but if you shop around, you'll find out it's not. It's pure greed. The increases were generally around 40% year over year, which is outrageous. Do yourself a favor and go elsewhere.

We had a great experience here for many years, Mike is the manager there and he was always very…read morenice professional. We just recently left but only because we were able to our RV stored for free at a family members. If we ever need storage again this will be the first place we go to.