Clean storage, pricing is fair and staff is very helpful with all my questions and needs

RENTER BEWARE!! We rented multiple units from this location, one outside and four inside the "climate controlled" area. We had the units for two years and we were happy until the latter end of our stay and upon moving out. There were 2 units that we would open and access our items on occasion. The ground floor "climate controlled" unit was adjacent to the company's storage area. We began to notice moths flying around in that unit due to the open area that it shared with the company's storage area. Upon moving out, we discovered a moth infestation that was annoying to say the least. More importantly, the other units that we did not access during the time our items were stored there, 2 out of the 3 were very disappointing. The movers brought to my attention that the outside unit had water intrusion at some point, and you could see the dried water level on our boxes, some furniture, and the wall of this end unit. We had to discard boxes of clothing and furniture that had evidence of mold from the water intrusion. Next, our other ground floor "climate controlled" unit, had a condensation issue that was evident when items were removed. Thankfully, we had placed a tarp down towards the back of the unit where our couches were stored. This was brought to the attention of the woman working the front desk that day. She saw the units and took pictures. We purchased the insurance through the storage company, however we were dismayed to learn that the policy does not cover water damage!! This makes nooooo sense at all! When we were moving our last items from storage, the ceiling in the hallway began to leak a constant stream of water. I took pictures and and a video, and share it with the person at the front desk and via email. They basically said we will look into it, but refused to take responsibility for the water damage in 2 of our units, even after evident that they have a water leak issue. We will NEVER rent from this company again. Most importantly, buy a policy from a reputable company, NOT the company that they recommend. Also, for this facility I would use their term "climate controlled" very loosely. Sometimes we would be there and the A/C units were off, and it was warm in the building. I brought that to their attention as well to no avail. Please use another company if you value the items that you are storing there! read more

I sent out a request for a storage unit, this facility responded that they had what I was looking for. I called, spoke on the phone with Teresa and she said they had a 2nd story unit. I'd pay $71 out the door for insurance, starter fees and 1/2 off my first month of rent. I was driving from out of state so I secured my reservation. Same day, talked to Peter, he assured me the unit was available and to come in to sign the paperwork. I was driving from out of state so I got in town after their hours. Today, I venture out in the rain to claim the unit I was assured was reserved. I was met with some chick who was clearly high and had to ask me if I already had a unit after I stated I was a new customer. She told me the elevators are broken so they aren't renting anything on the second floor. Lol. Straight up liars. read more

Been a customer for almost a year now after losing my home to wrongful foreclosure and having to move the contents of my home into storage while my case goes to trial. I was greeted by Tina Louise who said Hi my name is Tina and yours is? I said; "Tina". Tina says No no no... let's try this again. Hi my name is Tina and yours is" I said; "Tina". It was hilarious. When you are named Tina it's surprising to meet another Tina. We hit it off from there. She showed me the units she had available. I rented 3. When moving my things over there I had underestimated how much room I needed and was able to get another unit without a problem. The grounds keeper helped me one night as it was getting dark I didn't realize there was a bulb out overhead. He came up and changed the bulb and showed me how to work the timer so I was able to get a few more things done. Everyone has treated me with respect. I recommend renting here. read more

I enjoy renting at this location. Its a Great place, Very clean and Safe. Price for my storage is very affordable. Thank you Barbara for your great service. Thank you to the staff as well. Good job. :) . read more

We came to get some things from the unit and found rat droppings and our furniture chewed up. Have not talked to management yet. read more

Great help and service. The two empty were polite, professional and helpful. I would recommend them to family and friends ***** read more

Extremely unprofessional front desk worker. She was unable to process a refund or a credit for a paperwork error the storage facility staff made when processing my homeowners insurance. They charged me insurance as if I didn't already give them proof. The lady at the storage told me she couldn't do anything because my "auto-pay" already processed before they could fix the error. What kind of unethical business conduct is this? Their problem and no recourse, it all falls on the tenant to pay out extra cash when I did everything I needed to do. I would like corporate to reach out and look into this unethical behavior. I'm sure I'm not the only one who has experienced this. P.S. DONT DO AUTO-PAY, they will slip in extra charges without telling you and won't remove them or credit you if the payment was already processed, such as in my case. Hope this helps someone. read more

Extremely clean and new looking storage spot with very efficient security measures. Also, there is welcoming and friendly customer service. This is a very good, close location for myself locally which I appreciate. The unit I chose itself has plenty of space and is easy to get too and from with wide elevators and dollies available. Beautifully kept and verrrry clean. Thanks, read more

A Storage Place - Self Storage Near Me - Riverside, California

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I called A Storage Place needing to find a new storage unit fast, and they were more than helpful and accommodating. I originally had a unit reserved at CubeSmart, but after reading reviews, I wasn't comfortable with keeping my belongings in that storage anymore. Within an hour of calling, Stephen was able to find us a unit that was exactly what we were looking for for a deal that best matched our needs, explained EVERYTHING, and was very friendly and informative throughout the entire process. Very clean, surveillance cameras, carts to help you move in, etc. Would highly recommend. read more

I've rented storage units in South Carolina and all over SoCal, from San Diego, to Temecula to Fontana. Never have I ever been locked in a storage facility. Sure there's a sign on the keypad on your way out, but who looks at that when you're on your way in? Especially when you use a different keypad to enter? On top of that, we couldn't get a hold of anybody for over a half hour. It even states on the sign that you might just be out of luck if there is nobody available to let you out-- are you kidding me? Additionally, I called weeks ago to have my card updated. I live in San Francisco and was told that the only way I could update my card info was by going inside in person. What year are we in? Nearly every other business is able to do this. The employee assured me that a manager would call me to follow up... crickets. Guess I'll just have to call my bank to block the charges... Maybe then, I'll get a call back then. But they happily increased the monthly price without notifying me. Good riddance. read more

This place is so close to my house and it is so cool that the place I watched them build is now where I am storing my items! It is very clean and the staff is beer friendly and attentive. read more

I used this location for my U-Haul services. The customer service was excellent, very professional, the office smelled great and looked clean very welcoming environment. Stephen made the process quick, easy and stress-free. I definitely recommend this location if you live in the area. Thank you, Stephen, for your assistance at A Storage Place, keep up the good work! read more

The facility located at 4188 Pierce St. has a phenomenal representative that is friendly and professional. Tomi is a sweetheart and extremely helpful. The facility is clean and perfectly located for easy access. read more

Best storage facility in the area, very fair prices and clean and secure facility. Excellent staff help that is available 7 days a week. High ceiling units enable to store more in your unit. read more

Rented a unit online and came in to set up the lock for the unit, Sophia was very helpful in the whole process and even walked me through using the lock a couple of times as I've never used one like that before. Overall, a very smooth and easy process thank you! read more

Security sucks, they broke in the storage no accountability, and my brother and I had to push them to tell us what occurred. Other customers were just as upset read more

There's only 1 bathroom & they threaten to close it permanently because the custodian doesn't want to do their job of cleaning it! Hire someone who will do the job so that paying people can have a basic bathroom! read more

Sophia was so helpful, knowledgeable and friendly!! Great prices, convenient and safe location. Definitely recommend! read more

While not great these are better than other units in the area. Pretty clean and the staff was friendly.

This place has been extremely wonderful to do business with. I store my truck here when I am not using it in the winter time or when we're not camping in the summertime. Easy to get in and out of the gate with a personalized code. Storage spaces are wide and long for what you need. My F150 has a car cover on it that had begun to shred and they notified me right away so I could come and take care of the issue. They even let me register a second vehicle only having one spot so that way I can park my fusion there when I take my truck out. Staff is always friendly and helpful when I come in and have concerns or questions. They do auto pay which makes it easy to keep your bill covered. read more

Be careful coming right before they close cause the gate won't open for you to leave. So if it's close at 8pm and your car is still inside then you're stuck. You won't be able to get out. Customer support is also not helpful. I'm waiting almost an hour for a manager to call me. read more

Toni is great and friendly, super cute personality! Professional and super clean atmosphere, great location!

Been waiting for this place to open for some time. Much storage such wow. Will store all of the things. Right across the street nice.

The manager was very professional and friendly. For me, speaks volumes about a place of business. It makes me want to do business with them and will recommend it to others read more

Sophia was extremely helpful!! Thank you for making the process very easy! Great service

Very professional and courteous staff to assist with all of your needs. Very clean and well maintained property. Very secure. I would highly recommend A Storage Place! read more

You can feel safe leaving your property here. Stephanie is very organized and takes every precaution to ensure that your experience is handled professionally.The property is clean, well-maintained, and secure. read more

Just instated my unit August 5th and am excited to be able to store my belongings in a large unit and got a special

First I called and they were super helpful I asked questions and they answered everything clearly. I hen I decided to go in me and my wife were totally new and doing this for the first time but as soon as we walked in Toni and Sarah made us feel at ease immediately. No hidden fees no surprises straight forward and explained everything great. Once we completed the transaction we knew we made the right choice. We walked out so happy and it was an amazing feeling after all the stress of calling different places getting vague pricing with vague answers. It was a relief and these ladies were amazing, professional, well spoken and just an over all pleasure to deal with. I will be recommending anyone that needs storage to this place because of them honestly read more

Davey was so helpful and informative during sign up! Was very nice and showed us multiple units with no hesitation. Thank you!

We needed a storage asap and we were able to purchase one before we even got there! Staff were very friendly and the fact that they have huge moving carts for customers to use was very helpful! read more

Nice staff everything was fast and easy. Payed exactly what I was quoted over the phone

Sophia and Davey were great help and very kind and professional. Thank you for a great experience

Anthony s and Misty were wonderful to work with! I highly recommend them and asp self storage!!!

Well, nice to get a response 5 months later. You may wish to communicate those amenities you purportedly offer to your front desk. I was told there was a charge for a mailed invoice. I then asked for it to be emailed. She said that was not possible. For the rest I beg to differ. There was no communication whatsoever that occurred. No text, no email, and no personal phone call. There was no offer of anything like that when I complained at the front counter. She said I just needed to read my contract. So. I did that and terminated my storage. read more

Great customer service. Easy access and friendly staff. Highly recommend for local storage needs.

convenient place to store things for a reasonable price. no problems with getting situated with my unit.

very good service. and very quick in getting everything set up in order for me to be able to move my stuff in