Wonderful experience, clean and safe area. Kind I was able to get an storage unit the same day.read more

The best services possible for storage. Extremely well maintained, friendly staff and accessible…read morefor large trucks. The best prices for the unit sizes. I've been a customer several years

I sent out a request for a storage unit, this facility responded that they had what I was looking…read morefor. I called, spoke on the phone with Teresa and she said they had a 2nd story unit. I'd pay $71 out the door for insurance, starter fees and 1/2 off my first month of rent. I was driving from out of state so I secured my reservation. Same day, talked to Peter, he assured me the unit was available and to come in to sign the paperwork. I was driving from out of state so I got in town after their hours. Today, I venture out in the rain to claim the unit I was assured was reserved. I was met with some chick who was clearly high and had to ask me if I already had a unit after I stated I was a new customer. She told me the elevators are broken so they aren't renting anything on the second floor. Lol. Straight up liars.

Been a customer for almost a year now after losing my home to wrongful foreclosure and having to…read moremove the contents of my home into storage while my case goes to trial. I was greeted by Tina Louise who said Hi my name is Tina and yours is? I said; "Tina". Tina says No no no... let's try this again. Hi my name is Tina and yours is" I said; "Tina". It was hilarious. When you are named Tina it's surprising to meet another Tina. We hit it off from there. She showed me the units she had available. I rented 3. When moving my things over there I had underestimated how much room I needed and was able to get another unit without a problem. The grounds keeper helped me one night as it was getting dark I didn't realize there was a bulb out overhead. He came up and changed the bulb and showed me how to work the timer so I was able to get a few more things done. Everyone has treated me with respect. I recommend renting here.

I have used other storage places before and this is the most pleasant greeting and informational…read moreexperience! Judy, made me feel like we knew each other for years. She explained everything I needed to know and showed me my unit. It all looks nice and clean. Her great attitude already let's me know this was the right choice, not to mention their reasonable prices!! Thanks Judy! :) Beatriz L.

Excellent customer service. Kimmy was a delight. She knows her stuff, very professional and…read morefriendly. She really cares about her job, the company and her customers. It's so refreshing to experience customer service like that again. They have the most competitive pricing too. The place is very clean. I'd feel comfortable using this storage place again and recommend it to people.

Quick, friendly service. I was able to access the storage unit right away. Easy to access any day…read moreof the week. They treat you like you're family.

I have been a customer for 5+years and Tammy has always been very accommodating. Tammy is extremely…read morehelpful, kind, down to earth and so much more. Thank you so much for everything Tammy. Aside from great customer service, this storage location is perfect. Never had any issues and/or concerns. If you are looking for storage space please consider this location.

I went in today to look at a unit and was helped by Ms.Tricia. she is a joy to speak to and helped…read moreme with everything I needed. she was very detailed in which unit may be better for what I needed to store. She was informative about what I needed to do if I no longer needed the storage and made sure I knew the dates and how everything worked. As I have previously worked in the storage business I feel she handled me and my situation very well! Thank you so much Ms.Tricia you're the GOAT!!!

Employees are rude and do not work with people. The prices are astronomical and charge more and…read moremore for existing customers and charge minimal to new spenders. My same unit I have had for 5 years or more is close to $400 per month and the same unit is $less than $200. Ladies there needs to be fired

Clean, good gate access hours, easy to pay online. Convenient access right off the 91 freeway.read more

Don't come here if you don't plan on staying a full month. Was charged the full month. Only stayed…read more2 weeks thinking I could get prorated. Nope, they keep your full month whether you're there or not. That doesn't seem like good buusbess to me. Won't be going back.

Eric was fantastic! He was extremely knowledgeable, helpful, and clear throughout the entire…read moreprocess. He made us feel confident about choosing to rent a storage unit here. Highly recommend!

My experience with Orangecrest Self Storage has been frustrating. I had my unit for around eight…read moremonths and followed their cancellation process, including sending the necessary email. Despite this, they claimed I owed money and tried to report it to collections, which impacted my credit. I would strongly advise staying clear of doing business with this company, as it will definitely lead to future issues and concerns. I urge potential customers to be wary of their practices and keep thorough documentation if you choose to rent from them.

I want to take the time to acknowledge and give kudos to Alma the property manager from Tyler Mall,…read moremini storage. We moved out here from Vegas on Saturday and for some reason, the office was closed that day. We were not able to get our storage unit that I have rented out with their call center but we came back on Monday. Spoke with Alma and she was able to take care of us in a very respectful, professional and caring way and was able to issue us a storage unit that we need it thank you Alma. Keep doing what you know best which is customer service!

Veronica was awesome and assisted my rental smoothly. I only gave 4 stars cause it would be a…read moreblessing for the gate hours to be until 9pm first flexibility of us who work late. Just a suggestion but thank you for the gracious help!

Un professional -Rude- Dismissive -embarrassing behavior from the staff member Luna. Let me be…read moreclear and stating that I do know storage Quest and U-Haul are two separate entities. They share a contract and therefore you were able to rent U-Haul trucks through their facility. I have never rented a storage unit at this location, but from the reviews, I am reading. There's no way I would ever do so. My experience with the associate named Luna was from the beginning unwelcoming. With U-Haul they give you the option to." check in online or pick up with your mobile app." Which is total BS. You still have to go More information to pick up the truck. That's the case with everywhere whom have a contract with U-Haul. Again not storage Quest's problem. But as a customer service representative of the storage Quest facility, she should have met me with kindness and professionalism. Instead, after getting all of my details, including my credit card numbers copy of my ID, my address, etc. she printed off a receipt stating I wasn't allowed to rent with U-Haul and she wasn't sure why...slides me the receipt in which only holds a QR code for me to take care of the issue on my own. Personally, I think she should have called U-Haul herself while I was in the lobby so that we could take care of the issue together. Nevertheless, I did do my due diligence of calling and taking care of the issue on my own. upon arriving back into the lobby, where I had about 15 minutes before clothes, which she was not going to stay one minute after that's for sure... She looked at me with a blank stare and says so do you need my help or are you going to complete this online? I asked her to please help me... Meanwhile, in the process of finalizing my rental, I forwarded her a copy of the receipt for a balance I had just paid which was preventing me from renting the new truck. I started to ask if she could simply print off the receipt but before I could finish my sentence, she interrupted me saying I don't have that much paper or ink so I can't print anything for you if that's what you're going to ask. I made a very subtle grunt under my breath, rolled my eyes and continued waiting for her to finalize my new rental. I'd say approximately two minutes went by before she tossed literally tossed the key over the counter, making zero eye contact with me and simply says trucks outside. I walked out with no thank you no instructions to proceed forward nothing. Thank goodness I got it on video.

Site saff still fine, but payment policy/system is 0/5 stars. Phone system also down too…read morefrequently (hung up on me 10 times today) . Chat agent also hung up on me. God forbid you have to make a late payment... -FYI, expect an annual rent increase. -Payment from multiple sources no longer allowed. (I don't know any other businesses that do this). -Emails always identified as SPAM, even if white-listed, and are sent to junk mailbox. Email provider blames Storquest. -Late monthly payment of rent and fees NOT ACCEPTED as soon as following month is shorty due. Payment system set to only accept if following month is also included. (again, don't know any other business that will reject a full late payment, because they want a second payment also) -Late payment is cash-only after 45 days. If second month becomes late, second month is cash-only after 15 days (because required to pay at same time).