They took lunch at middle of evening and there was no lunch hours. We had to wait with no answer…read more There no hours information on site and online.

David and Fay are wonderful managers, very kind and compassionate, as is Laveena. They took…read moreexcellent care of my displaced family member, helping him with his storage units and payment. It is a very clean and safe place to store your belongings. We would highly recommend them!!!! The Cramer Family

This storage rental facility is hidden really well by landscaping and you hardly recognize that…read moreit's there. The grounds are very well taken care of and based on other reviewers it appears that they are taking care of their customers.

This place is amazing!!!! I hit a very dark and rough patch in life and had roughly 24 hours to…read morestore all my items I own. When I arrived I was treated with kindness and quickly helped. Money was tight but they worked with me to take a payment over the phone from family out of state. When I needed a bigger unit because I had more items than I thought they helped me easily get a bigger unit that was close by so I didn't have to move everything far since I was mostly moving everything on my own. When a payment was made online and corporate messed up the lady's in the office made sure it was all taken care of quickly. Recently I needed to go into a smaller unit for financial reasons and that too was an easy transition and while I was moving things alone every so often the office staff came to check on me to see if I needed water or anything. Overall the customer service is beyond amazing, they do their best to keep the grounds clean and welcoming. As far as price it's a bit on the higher end but you do get a very nice clean location with fantastic customer service as well as security. I've heard and read reviews on the $11 upcharge well they do explain that it's for insurance and you have the option to not pay the $11 through them and get your own through your own liking. Only downside is yes the storages get dusty (this is a building design and corporate issue though) and some of the customers are extremely rude and disrespectful.

I have stored my fifth wheel at the Riverside location for several months now. They have shown me…read moregenuine customer care. I don't leave reviews often but the customer service I have received Jennifer, Jeff, & Richard from Toy Locker Riverside has been exceptional and deserves a 5 star review.

So far so good! Great service, good pricing and a very nice…read morefacility. Highly recommend this place if you need storage!!

Wish I could give this place zero stars. Tonight I was 6…read moreminute late leaving the property. They close at 10pm. I arrived at 9:50 to Pick up a few things from my unit and was at the gate to leave at 10:07. First time late leaving ....ever. Onsite manager comes up to me, at the gate, and tells me I'm trespassing and that she will "let me Leave" this time. She was rude and condescending. I hope the owners read this. She needs a different job elsewhere. She is not representing you well. She could have very easily said "hey it looks like you're getting out of here a few minutes late tonight. Please try to be out a little earlier next time". But she was nothing like that. I'll start looking for a different storage tomorrow.

Mia, who has worked at US Storage for several years and has been exceedingly helpful, always…read moreresolving any issues or questions that arose. The facility itself is well kept, is very accessible, and has good security. The only problem, and it's a large one, is constant price increases. initial charges are attractive, but pricing increases bring me to a point that I am leaving for another local storage facility where I also keep my RV. Mia, you are an excellent employee.

This place is always clean. It's safe. And the ladies who work here are AMAZING. I'm GO GRATEFUL…read more I came from another storage place down the street. .. this place is way better, not to mention cleaner. They also have GREAT deals. I highly recommend.

Love the ladies here, they always treat me and my husband abdier very kindly. They already know us…read more Give us good deals. I truly appreciate both of them. I highly recommend extra storage here on van buren.

Let's start with customer service. Liz is not only super sweet but super helpful. The Mr. decided…read morewe need a storage facility so here we are. They had a really good deal for three months, so that's how much time he gets. Not a bad price 50% off for 3 months.

Convenient location, clean facilities in great condition, and accommodating staff that includes…read moreLoraine, Liz, and Emily. Recommended to people with storage need in the MoVal/Riverside area. Edit (2024): after being a loyal and responsible tenant for 3+ years, a small disagreement regarding long-term leasing and prepaid option came up. Though the discussion was not the smoothest, management kept the communication open (both phone and email) and showed willingness in working with their tenants. I appreciate the efforts, and I hope they will keep it up in the future.

Excellent customer service. Super clean and tidy location…read more Very helpful employees. No public restrooms on site.

If I could give 0 stars I would. I am not exagerating when I tell you that this place, without a…read moredoubt, has the worst customer service I've ever experienced in my 50 years of life. First off, if you are literally 1 minute past 8 PM they will charge an extra $50 fee. They stand very firm on that. A couple months ago I was waiting for a customer to meet me. His ETA was going to be 5 minutes past 8. I asked if that would to be ok. The answer was a rude and resounding, no. My issue wasn't that they were enforcing a rule as much as the way the perfectly reasonable question was answered. His tone was almost like how a parent would scold a child. But just so you know, there is absolutly no grace whatsoever about being off the premises by 8:00 PM My real problem came today, when I was nursing a headache in my car before I could start working on my unit. There was noone else there and I wasn't bothering or in the way of anyone. I was just about to get started when I was confronted, out of nowhere, with a very angry and aggresive staff member informing me that I had to leave immediatly. When I asked him why, he said that the maximum daily time you can be at your unit is 3 hours. Only 3 hours a day? I tryed to explain that I was just nursing a headace and was about to start working on my ùnit. He then, very agressivly ordered me to leave again. "Get out of here!", like I was a vagrent off of the street and not a paying tenant. Because I was suprised and upset about the way I was being talked down to, I muttered f that under my breath as I was getting in my car to leave. The staff member obviously heard me as he got in my face and told me that he was terminating my lease. I had done absolutly nothing to provoke this man. I called the office to talk to the manager, Steven. When he answered, I was met with the same pretentious, confrentational and discourteous demenour. The order had obviosly came from him. So apparently, now I will have to vacate my unit under police supervision. This place is discraceful and I will be seeking legal action. Do yourself a favor, save yourself the trouble and utilize one of the dozon other facilities in the area.

Quick and convenient, pretty easy to get in and out of. Little pricey I think but I mean for…read moreCalifornia it's not too shabby I guess

I have been a customer for many years ... they have always treated me with total respect ... all…read moreways willing to work with you as best they can ... if your looking for a storage facility definetly consider this one ... they get total thumbs up ...