Good / excellent service by office staff at Riverside- Arlington. Pricing is fair with good first month pricing. read more

Theft Warning. Cubesmart never told us in any way that their secured hours changed then when someone opened an on line account and broke into our storage taking over 11k in items they never reached out. Said they did twice but there were no calls and no calls on our call log. They refuse to give us as any credit and the district manager will only be emailed.He emailed me once then blew me off. DON'T TRUST THIS PLACE. Theft Warning at CubeSmart Because I don't want anyone else to ho through what we went through. We looked for a secure and tempered controled location and choose Cubesmart because they we only open during their business hours and appeared to be very secure. They stated we needed to at least pay for the minimum insurance so we did exactly that in April 2022 and put our things in storage while we had our house built.Other that your bill is ready or your bill is paid emails, we received one email on 3/27/23 stating the hours were changing immediately and they'd no longer be open on Sundays. Because of the closed Sundays we took off work on Monday May 15th to take our belongings out of storage. got our 2 keys out for the two locks we purchased from Cubesmart walked in to find a y er llow lock on our locker with a tag that said auction. The kind girl in the office had no idea what had happened saying they haven't had a theft since January which was news to us and opened the locker for us to find a mess with over 11k in missing and damaged items. The woman there that day said made a call and found that we were part of the Jan 16th 2023 theft and many lockers were broken into adding that it was an inside job from someone that purchased a locker on line, came in after hours which we had no idea was an option but Cubesmart had changed their hours in July of 2022 without notifying us. They said they called us twice about the break in but blamed us for not taking action. we have no calls on our cell phone call log for that time period. What's the worst part is that we asked to at least credit us and they refused. They take zero responsibility and the manager was the rudest most unempathetic stone cold person I've had to deal with. The woman who help get us into our locker truly felt bad and said she was so sorry. I had to email the district manager and he emailed me back two days later sounding emphatic but said they called and refused to issue a credit. I emailed back asking for credit for January 2023 when the theft occurred to May 2023 when we closed the account and got no response. No service and No protection. read more

This used to be a good place but it has gone downhill. There are a lot of homeless around the area and some of them are living inside the storage units here. There is no security and people simply walk right in through the gate when cars go through. Several units in the interior storage unit where I have my rental got broken into and it looks like a professional job. There were Drillbits on the floor and trash and they took off the entire lock assembly. I had several items stolen I don't think anything super valuable, mostly craft stuff. I don't feel safe here anymore. read more

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Broken into storages, dirty, no cameras. Worst storage place ever! I would not get a storage here. Bums are always here as well read more

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UNIT BROKEN INTO, ITEMS STOLEN. CubeSmart on Fairgrounds. Price kept going up. Expensive environmental controlled unit was broken into through the ceiling and had microwave stolen. Corporate was occasionally civil but local office was rude and just plain nasty. I had gone to the unit to clear my stuff out. When I called to tell them my unit had been broken into and things were stolen the response was "you had better have all your stuff out and it better be clean or we wont close out." CubeSmart don't even attempt to send an email saying you want to make it right. read more

Justin... The 1 and only... Explain to the Wife and I about this month 50% discount for this month of OCT. When locally there are at least 4 other Storage places price that are 50% higher than CubeSmart... BTW... The 50% discount apply to every month also... The Man... Justin deserves a raise $$$ for his good works. Again Thank You Justin... read more

DONT RENT HERE!!!!!!!!!!!!! They rent to many homeless people,their always there,day and night. Half the time you cant even get to your storage because the homeless scumbags have their trash piles right outside of where they live, trashy tenants parking their car right in the middle of the drive through area so you cant even get to your storage,they hang out,party all day long. Management does nothing about it. No cameras,no security, I've watched the homeless dirtbags wait outside the gate until someone enters then,they just walk right in, no one checks on them,they just hang out all day. I pay $240.00 a month for a 10X10 storage, i might as well move my stuff out on the street,bring it closer to the homeless peoiple!!!!!!! read more

Super disappointed and ANGRY that our storage was broken into. They don't have cameras, no security, entrance gate is always messed up. It's FILTHY. A lot of our belongings we stolen. AND from the look of other reviews on here a lot of storage units were broken into MULTIPLE times. I am taking OUT what I got left out of that SHIT hole ASAP. I am truly upset that they cannot do anything about it. LITERALLY paying money for them to steal our stuff. I am PISSED. DO NOT COME HERE. BELIEVE THE REVIEWS. read more

If I could give zero I would! I have been here 2 years and at first it was decent. And I picked this place due to its large corporation. Feeling it would be more safe with them being in charge. Yeah noooo got my storage broken into and 2 others also. They broke it from the base. Staff is like sorry here is a number to call. I had so much stuff taken. A dirt bike for my kids that I store there since we don't use it daily. Camping all of its gone. They went through every box. Oh but left all my xmas stuff. And so many other things that can't be replaced! As I am sitting here waiting for the police now it's been an hour. All I see is how many ppl come to this storage. I just want to stop them and say get your stuff cuz it's only a matter of time. Oh and for a big time corporation they have crappy security cameras. It figures! Better off with a local storage company!!! read more

CubeSmart Self Storage - Broken latch - Self Storage Near Me - Riverside, California

Update: I want to apologize to Vianca because it wasn't her cussing at me it was Margarita!!! I'm still mad and will be follow up with the District Manager about my complaint and what was the outcome because I wasn't even offered a month free or anything! Grated the DM Todd was a very nice man! read more

CubeSmart Self Storage - Self Storage Near Me - Riverside, California

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I couldn't give this zero stars so one it is! This place is horrible, the office staff do not communicate ANYTHING! Our unit was broken into 2x they did not contact us either time we happened to come get things and noticed. The 2nd time our entire row was broken into and no contact etc. This facility is more like a homeless encampment trash, beer bottles people's personal belongings thrown everywhere from broken into units over grown weeds you name it! There are people living in units which is against the law! When you notify the staff they act like it's no big deal! DO NOT USE THIS FACILITY BY ANY MEANS!!! read more

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I am completely done with this storage facility, not only did people break into our storage units and stole things I can't replace they let homeless people run wild in there, they simply walk in when a car comes and goes and there is no security what do ever no cameras anywhere! I am very displeased with the service not only does the bill go up every month but you guys don't have the respect for your customers about their belongings Ann's personal items?? If I could give this place a -5 stars I would !! read more

Vi and maky are so accommodating. They process our application fast and convenient. Highly recommend this place

Expensive, with hidden fees. They don't take payment over the phone without charging four bucks, you get railroaded into buying one of their locks for twenty bucks, raised the rent 15% on me within six months, the list goes on. Even their "free" moving truck costs you ten bucks for some "courtesy fee". Really friendly with you up front, until you don't have the cash to pay them. Then it's threats of a 110 dollar lien on your stuff when you can't pay your entire balance due at once, because nothing is a more effective kick to someone when they're down than stacking a penalty on top of a fee they already are having trouble paying. No partial payments. Quite the racket, seems like. Can't wait to get my stuff out of this overpriced dustbin. read more

since a while he began to look at trash everywhere even the dirty and dusty hallways garbage can be seen even from the street read more

CubeSmart Self Storage - Self Storage Near Me - Riverside, California

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Marki and Vee were really helpful. Both were super on the ball and very easy to work with. Offered excellent customer service and answered all my questions. They got me a space and set me up. I would recommend this location. Big thumbs up! read more

The negative reviews will continue to accumulate if the harrasment calls or "courtesy calls keep coming" after having terrible customer service and not getting their shit together. This company now calls me about my storage being a few days overdue just because I had other more important expenses that needed to be payed. Spoke to some Desiree lady. Told her to not call me again. Very rude and very condescending. Don't use this storage unit. Cusbesmart. A bit of advice, please stop harrassing your customers and let them live in peace. If the issue Is money, a good email would suffice. Cusbesmart exists because of us customers, not because you people. This is my last month with you guys. Taking my business elsewhere. I'm extremely dissatisfied. read more

never ever would i recommend this place to anyone in fact i am still waiting on my money that they stole from me back. Once they said i could go pick it up but refused because they now owe me for damages and punitive damages as well i am going to sue them in court. first i will also spend a day up there picketing to let everyone know what i think of the thieves. read more

I've used this location twice and they have always been very helpful and informative with whatever I was looking for at the time to store my belongings. I am currently using the 10x10x8 storage unit to store my studio apartment belongings between moves. I have never had anything stolen or any issues in regards to payment plans. The ladies at the office are very clear, concise and always very kind and approachable. Glad I could always count on this place! read more

Awesome service! Would higley recommend to all. Units are nice and clean and spacious,staff is very nice and friendly always helpful

Horrible place. Horrible service. And a dog kept barking. my items were not safe here and management doesn't care. I'm glad to be out of here and finally feel well enough to write a review. ZERO STARS read more

I had a storage rented at this location for roughly 5 months and I have to say, the customer service here is amazing! They understood every issue and were very informative and understanding instead of wanting to rip me off. On top of that, the storage was very clean compared to other ones I have checked out! If you live in riverside, this is the cubesmart to go to. read more

I don't normally take the time to actually write a review but I think the girls that work at this location definitely deserve praise. Every single time I went into the office, from the start to the end of my storage rental, the manager and the girls at the front desk were extremely friendly and helpful. They go out of their way to provide excellent customer service and our experience couldn't have been any better. I would highly recommend. read more

Had a great experience will the day employees- Adilene - Angela. We're in Norco and had closer storage, but decided on this one. I would recommend this storage to anyone. Tony from Norco read more

Our RV was broken into within weeks or a month of being at this location. We never received a call to notify us that the fencing was cut open right in front of our RV because they said they didn't notice if our property was tampered with. I asked for a manager to contact me regarding the situation as well as notified the onsite associate that we would not be bringing our RV back to their storage facility. We still have not received a call and have left numerous voicemail since then. We also were still charged for the next month service even though we cancelled our space. I wish I could give them no stars because they obviously do not care about their tenants. read more

Everytime we go to pay are bill we are warmly greeted.. All the ladies that work there are so Nice,sweet and professional! By far the best Storage Facility we've ever used! You guys Rock!! Keep up the Great Work!! read more

Adilene is the best! Very helpful and always offering you the best prices she can! It's a secure location and I've never had a problem.

I have nothing but great things to say about this establishment. Reasonable storage prices, clean and maintained well. The staff is just awesome, helpful and polite. I just paid my bill and informed them I was on my way to spend the weekend with my mom in Laughlin for her birthday and they even wished her a happy birthday. Thanks ladies ;) read more

Hidden fees hidden Insurance admin fees what was promised and advertised was nothing like what it really turned out to be. Be warned the money you see online it's not what you'll be paying when you walk out the door. I'm paying $4 a month more for a storage unit half the size of what I was reserved and quoted. To get the unit I was originally quoted would have been $16 a month more than the quote read more

Very friendly and super helpful. Very affordable as well. The entire staff upon entry was very inviting and very knowledgeable on the surrounding area. We just moved here from DC and finding a trustworthy storage unit with a great team was such a pain. Until we came across this location. Thank you everyone! read more

Great company! Will work with you to make sure you are happy. Can't ask for anything better! They are close to home and have a variety of sizes to store your items. Would highly recommend them. read more

I barely started storing stuff here but right when I got there I got greeted by Angela and I felt welcomed. She showed me my options and look forward to storing here! read more

So at 5:45 I get a call from my storage facility saying they noticed my unit was broken into at 3:00! They tell me I need to call police and file a report, so I tell the lady that I would do so and be down, she then informs me she is closing at 6:00 and wouldn't be there! (I live 45 minutes away) so that I need to wait until tomorrow!! I ask why she didn't call me earlier and she says "I was too busy"!!! We then proceed to get into an argument about their service and she tells me to shut up! She waited 3 hours to call me and when she did call was only staying there another 15 minutes, I am furious! I have important papers in there and irreplaceable items!! Now I have to take a half day tomorrows and miss some work to go handle this, stay away from cubesmart on Arlington in Riverside! And the manager Esther is a repulsive human being, worst customer service I have ever witnessed. read more

I absolutely love this location! Adilene and her staff are extremely helpful and accommodating. I highly recommend this cubesmart location for all ur storage needs. Btw.. I've been here 2 1/2 years and have never had any problems.....Shanique read more

I looked around for the most reasonable storage unit and this one was the cheapest! Customer service was awesome.

What the facility lacks in newness the staff made up for with affordability and friendliness. The property manager was consistently helpful and generous. They more than once opened the office to me before and after posted hours. They were generous at corporate level when I ended my contract, letting me out of the contract less than the stated 10 day notice time without charging me additional. And, when I forgot my keys 400 miles away they provided a bolt-cutter and helped direct how to get one of the locks off (two doors on the unit I rented) and time to send the key to the second lock. read more

Awesome place. Natalie and Adeline were very helpful and the unit was exactly what we needed. They have a great, clean waiting area with CCTV and will greet you with a smile. I recommend it! read more

Seriously best customer service I have ever had in my life!!!! The ladies were so helpful even to the point where they called another store to accommodate us and get everything we needed. You ladies rock big time!!!!!!!!!!!!!!!! read more

I am a returning customer and I came back because Adilene and Angela have the best customer service. Thank you ladies for helping me with my storage needs keep up the awesome work. read more

Informative, kind and courteous staff make the storage experience painless. Cube Smart also offers free truck rentals; making moving easy and affordable. read more