Wonderful experience, clean and safe area. Kind I was able to get an storage unit the same day.read more

The best services possible for storage. Extremely well maintained, friendly staff and accessible…read morefor large trucks. The best prices for the unit sizes. I've been a customer several years

Clean storage, pricing is fair and staff is very helpful with all my questions and needsread more

RENTER BEWARE!! We rented multiple units from this location, one outside and four inside the…read more"climate controlled" area. We had the units for two years and we were happy until the latter end of our stay and upon moving out. There were 2 units that we would open and access our items on occasion. The ground floor "climate controlled" unit was adjacent to the company's storage area. We began to notice moths flying around in that unit due to the open area that it shared with the company's storage area. Upon moving out, we discovered a moth infestation that was annoying to say the least. More importantly, the other units that we did not access during the time our items were stored there, 2 out of the 3 were very disappointing. The movers brought to my attention that the outside unit had water intrusion at some point, and you could see the dried water level on our boxes, some furniture, and the wall of this end unit. We had to discard boxes of clothing and furniture that had evidence of mold from the water intrusion. Next, our other ground floor "climate controlled" unit, had a condensation issue that was evident when items were removed. Thankfully, we had placed a tarp down towards the back of the unit where our couches were stored. This was brought to the attention of the woman working the front desk that day. She saw the units and took pictures. We purchased the insurance through the storage company, however we were dismayed to learn that the policy does not cover water damage!! This makes nooooo sense at all! When we were moving our last items from storage, the ceiling in the hallway began to leak a constant stream of water. I took pictures and and a video, and share it with the person at the front desk and via email. They basically said we will look into it, but refused to take responsibility for the water damage in 2 of our units, even after evident that they have a water leak issue. We will NEVER rent from this company again. Most importantly, buy a policy from a reputable company, NOT the company that they recommend. Also, for this facility I would use their term "climate controlled" very loosely. Sometimes we would be there and the A/C units were off, and it was warm in the building. I brought that to their attention as well to no avail. Please use another company if you value the items that you are storing there!

Excellent customer service. Kimmy was a delight. She knows her stuff, very professional and…read morefriendly. She really cares about her job, the company and her customers. It's so refreshing to experience customer service like that again. They have the most competitive pricing too. The place is very clean. I'd feel comfortable using this storage place again and recommend it to people.

I have used other storage places before and this is the most pleasant greeting and informational…read moreexperience! Judy, made me feel like we knew each other for years. She explained everything I needed to know and showed me my unit. It all looks nice and clean. Her great attitude already let's me know this was the right choice, not to mention their reasonable prices!! Thanks Judy! :) Beatriz L.

Quick, friendly service. I was able to access the storage unit right away. Easy to access any day…read moreof the week. They treat you like you're family.

I have been a customer for 5+years and Tammy has always been very accommodating. Tammy is extremely…read morehelpful, kind, down to earth and so much more. Thank you so much for everything Tammy. Aside from great customer service, this storage location is perfect. Never had any issues and/or concerns. If you are looking for storage space please consider this location.

They took lunch at middle of evening and there was no lunch hours. We had to wait with no answer…read more There no hours information on site and online.

David and Fay are wonderful managers, very kind and compassionate, as is Laveena. They took…read moreexcellent care of my displaced family member, helping him with his storage units and payment. It is a very clean and safe place to store your belongings. We would highly recommend them!!!! The Cramer Family

Excellent customer service. Super clean and tidy location…read more Very helpful employees. No public restrooms on site.

If I could give 0 stars I would. I am not exagerating when I tell you that this place, without a…read moredoubt, has the worst customer service I've ever experienced in my 50 years of life. First off, if you are literally 1 minute past 8 PM they will charge an extra $50 fee. They stand very firm on that. A couple months ago I was waiting for a customer to meet me. His ETA was going to be 5 minutes past 8. I asked if that would to be ok. The answer was a rude and resounding, no. My issue wasn't that they were enforcing a rule as much as the way the perfectly reasonable question was answered. His tone was almost like how a parent would scold a child. But just so you know, there is absolutly no grace whatsoever about being off the premises by 8:00 PM My real problem came today, when I was nursing a headache in my car before I could start working on my unit. There was noone else there and I wasn't bothering or in the way of anyone. I was just about to get started when I was confronted, out of nowhere, with a very angry and aggresive staff member informing me that I had to leave immediatly. When I asked him why, he said that the maximum daily time you can be at your unit is 3 hours. Only 3 hours a day? I tryed to explain that I was just nursing a headace and was about to start working on my ùnit. He then, very agressivly ordered me to leave again. "Get out of here!", like I was a vagrent off of the street and not a paying tenant. Because I was suprised and upset about the way I was being talked down to, I muttered f that under my breath as I was getting in my car to leave. The staff member obviously heard me as he got in my face and told me that he was terminating my lease. I had done absolutly nothing to provoke this man. I called the office to talk to the manager, Steven. When he answered, I was met with the same pretentious, confrentational and discourteous demenour. The order had obviosly came from him. So apparently, now I will have to vacate my unit under police supervision. This place is discraceful and I will be seeking legal action. Do yourself a favor, save yourself the trouble and utilize one of the dozon other facilities in the area.

I needed a storage unit, so I stopped in at Smart Stop. I…read morespoke to Jason Webb who answered my questions and was so patient with me. He did not pressure me or try to upsell. I need to share information with my partner, and we will go back for sure! Thank you, Jason!!

Clean, good gate access hours, easy to pay online. Convenient access right off the 91 freeway.read more

Eric was fantastic! He was extremely knowledgeable, helpful, and clear throughout the entire…read moreprocess. He made us feel confident about choosing to rent a storage unit here. Highly recommend!

My experience with Orangecrest Self Storage has been frustrating. I had my unit for around eight…read moremonths and followed their cancellation process, including sending the necessary email. Despite this, they claimed I owed money and tried to report it to collections, which impacted my credit. I would strongly advise staying clear of doing business with this company, as it will definitely lead to future issues and concerns. I urge potential customers to be wary of their practices and keep thorough documentation if you choose to rent from them.

Veronica made my experience so smooth & she was such an angel of a helper!…read more Love whenever she's working

Signed up today and they made the process super easy in person and over the phone. Prices were…read moredefinitely a lot better than the 2 other storage places near our home. Appreciate how helpful and kind they are. Trust that our items will be safe here. Shout out to the lady at the front desk that helped us out and made it easy.

There are still good people in the world, and I had the pleasure of encountering two last…read morenight-Judy and Danielle at StorQuest. Because of theft at another storage facility close by, I was looking for another storage facility in the area. After a long day, I went to visit StorQuest. I had been in contact with them throughout the month and they answered my questions so when I arrived to rent my space I was prepared. Renting was seamless, pleasant and easy. These young ladies were friendly and accommodating, such a different experience than the one I had at Public Storage in Corona. Everything was transparent and on the table, and their courtesy and quality customer service was exactly what I needed after such a long day. It was a place I least expected to be treated kindly, and that's the surprise of it all. No matter what business you're in, the best way to treat a customer is like you would a family member, so big props to Judy and Danielle. It's a good experience I won't forget! Thank you!

please sto coming here I got no justice for my stuff being stolen talking about it wasnt forced…read moreentry but my lock was gone and my stuff was stomen I sti have pictures from this day and I was paying insurance and they did not help and I filed a police report no one helped me this place is a horrible place horrible magment horrible people that don't care no one am has reached out till this day about my situation because they don't care has long as they get they money I had to spend so much money getting my stuff out of therenthey are horrible people and I will continue to spread my story because they did me wrong i Don't recommend this place to anyone only reason yall got 5 star review beicase they make it seem like there doing a good job so they force you to write a review tlaking about it would help us beicase they know there no good so there try to filter out the bad comments