Excellent customer service. Super clean and tidy location…read more Very helpful employees. No public restrooms on site.

If I could give 0 stars I would. I am not exagerating when I tell you that this place, without a…read moredoubt, has the worst customer service I've ever experienced in my 50 years of life. First off, if you are literally 1 minute past 8 PM they will charge an extra $50 fee. They stand very firm on that. A couple months ago I was waiting for a customer to meet me. His ETA was going to be 5 minutes past 8. I asked if that would to be ok. The answer was a rude and resounding, no. My issue wasn't that they were enforcing a rule as much as the way the perfectly reasonable question was answered. His tone was almost like how a parent would scold a child. But just so you know, there is absolutly no grace whatsoever about being off the premises by 8:00 PM My real problem came today, when I was nursing a headache in my car before I could start working on my unit. There was noone else there and I wasn't bothering or in the way of anyone. I was just about to get started when I was confronted, out of nowhere, with a very angry and aggresive staff member informing me that I had to leave immediatly. When I asked him why, he said that the maximum daily time you can be at your unit is 3 hours. Only 3 hours a day? I tryed to explain that I was just nursing a headace and was about to start working on my ùnit. He then, very agressivly ordered me to leave again. "Get out of here!", like I was a vagrent off of the street and not a paying tenant. Because I was suprised and upset about the way I was being talked down to, I muttered f that under my breath as I was getting in my car to leave. The staff member obviously heard me as he got in my face and told me that he was terminating my lease. I had done absolutly nothing to provoke this man. I called the office to talk to the manager, Steven. When he answered, I was met with the same pretentious, confrentational and discourteous demenour. The order had obviosly came from him. So apparently, now I will have to vacate my unit under police supervision. This place is discraceful and I will be seeking legal action. Do yourself a favor, save yourself the trouble and utilize one of the dozon other facilities in the area.

Veronica made my experience so smooth & she was such an angel of a helper!…read more Love whenever she's working

Signed up today and they made the process super easy in person and over the phone. Prices were…read moredefinitely a lot better than the 2 other storage places near our home. Appreciate how helpful and kind they are. Trust that our items will be safe here. Shout out to the lady at the front desk that helped us out and made it easy.

There are still good people in the world, and I had the pleasure of encountering two last…read morenight-Judy and Danielle at StorQuest. Because of theft at another storage facility close by, I was looking for another storage facility in the area. After a long day, I went to visit StorQuest. I had been in contact with them throughout the month and they answered my questions so when I arrived to rent my space I was prepared. Renting was seamless, pleasant and easy. These young ladies were friendly and accommodating, such a different experience than the one I had at Public Storage in Corona. Everything was transparent and on the table, and their courtesy and quality customer service was exactly what I needed after such a long day. It was a place I least expected to be treated kindly, and that's the surprise of it all. No matter what business you're in, the best way to treat a customer is like you would a family member, so big props to Judy and Danielle. It's a good experience I won't forget! Thank you!

please sto coming here I got no justice for my stuff being stolen talking about it wasnt forced…read moreentry but my lock was gone and my stuff was stomen I sti have pictures from this day and I was paying insurance and they did not help and I filed a police report no one helped me this place is a horrible place horrible magment horrible people that don't care no one am has reached out till this day about my situation because they don't care has long as they get they money I had to spend so much money getting my stuff out of therenthey are horrible people and I will continue to spread my story because they did me wrong i Don't recommend this place to anyone only reason yall got 5 star review beicase they make it seem like there doing a good job so they force you to write a review tlaking about it would help us beicase they know there no good so there try to filter out the bad comments

We were able to get a storage unit immediately. They have several sizes to pick from. Sara was very…read moreinformative and helpful. This is the sfirst cond time we have have used A Storage Place!

Manager, lied to the owner about the verbal agreement she made to me in regards to refunding me the…read moreprorated money I paid for the storage unit when I moved out. Therefore I was refused money they owed me. I went to pay my rental fees when I noticed an increased in the amount owed this was without any notice, I immediately called and spoke with the manager, I told the manager I would be vacating the unit, she informed me I had to give a 15 day notice, so I gave the manager my 15 day notice during our conversation. I asked if she would prorate the amount I paid $210 for the month, she said yes. I month went buy and no refund, so I called and spoke with the manager, at that time she lied about our conversation to the owner and I was refused my refund. I don't do business with un-honest business and the company does not value there customer buy keeping your money, even after agreeing to refund it.

Wonderful experience, clean and safe area. Kind I was able to get an storage unit the same day.read more

The best services possible for storage. Extremely well maintained, friendly staff and accessible…read morefor large trucks. The best prices for the unit sizes. I've been a customer several years

This place is absolutely disgusting. There has been an horrendous stench of death near my unit and…read morenothing is being done. All of my belongings reek horribly now. Stay away! I hope I can get reimbursed for my loss!!!

If you enjoy your belongings getting trapped inside their elevators 5x while trying to move, this…read moreplace is for you. If you enjoy no one answering the phones, this place is for you. If you enjoy never receiving a call back, this place is for you. If you enjoy and admin office that locks it's doors at all times, this place is for you. If someone told me the staff binges on popcorn while watching us suffer through the security cameras, I wouldn't be surprised.

I went to Extra Space Storage very stressed about my family crisis that resulted in a very urgent…read moremove. Jody was extremely understanding and empathetic to my specific needs in terms of the location of the Storage unit. She jumped right in to help and gave words of encouragement that I will never forget. I highly recommend anyone looking for a Storage unit to see Jody at ESS. The prices were the most reasonable in the area.

a very good storage spot , jody was very attentive and helpful . she made the environment very…read morewelcoming and made our experience very easy . She helped with my storage spot when I got locked out . Thank you Jody!!

This place is so GROSS! I went to help a friend to move her storage, she had stuff and kept most…read moreher stuff in totes. All her totes had Big Rat droppings one had fresh rat pee that stunk soo bad! I was scared. I couldn't believe how much droppings there were. I went to front desk just to be told that it was my friend's fault for not reporting it, I was like wow, we are reporting it. The maintenance guy went to look what we were talking about, he's like ya there's a dead one I need to find can you smell it! I've been a little busy but I am calling the health department. This is unexceptable for any business. Had that been my stuff I would gave thrown a massive fit! DO NOT GO THERE!

I've been storing my stuff there for over 5 years with no issues, office staff is amazing, very…read morehelpful and friendly. Best prices in town with gate access 7 days a week. Highly recommended.

I needed a storage unit, so I stopped in at Smart Stop. I…read morespoke to Jason Webb who answered my questions and was so patient with me. He did not pressure me or try to upsell. I need to share information with my partner, and we will go back for sure! Thank you, Jason!!

Clean, good gate access hours, easy to pay online. Convenient access right off the 91 freeway.read more

Have stored my stuff here for over 3 years and never had any problems. Staff has always been…read morefriendly. When doing research they were the cheapest price I could find and they were quick to get me set up with a unit. Same day service! Grounds are secure requiring a gate to be unlocked via a personal code to get in and get out which always gave me peace of mind. Highly recommend them!

This place is so clean and efficient, it runs like a machine!…read more Came in because it was the closest storage to the house I was moving out of and was in a time crunch. Turned out it was a really good decision. Robert at the front desk was super nice, knew all the answers to our questions and helped us get in and out of there super fast. Found exactly what I was looking for, for a good price and two months free! Highly recommend to anyone needing to store in Riverside.