I needed a storage unit, so I stopped in at Smart Stop. I…read morespoke to Jason Webb who answered my questions and was so patient with me. He did not pressure me or try to upsell. I need to share information with my partner, and we will go back for sure! Thank you, Jason!!

Clean, good gate access hours, easy to pay online. Convenient access right off the 91 freeway.read more

Excellent customer service. Super clean and tidy location…read more Very helpful employees. No public restrooms on site.

If I could give 0 stars I would. I am not exagerating when I tell you that this place, without a…read moredoubt, has the worst customer service I've ever experienced in my 50 years of life. First off, if you are literally 1 minute past 8 PM they will charge an extra $50 fee. They stand very firm on that. A couple months ago I was waiting for a customer to meet me. His ETA was going to be 5 minutes past 8. I asked if that would to be ok. The answer was a rude and resounding, no. My issue wasn't that they were enforcing a rule as much as the way the perfectly reasonable question was answered. His tone was almost like how a parent would scold a child. But just so you know, there is absolutly no grace whatsoever about being off the premises by 8:00 PM My real problem came today, when I was nursing a headache in my car before I could start working on my unit. There was noone else there and I wasn't bothering or in the way of anyone. I was just about to get started when I was confronted, out of nowhere, with a very angry and aggresive staff member informing me that I had to leave immediatly. When I asked him why, he said that the maximum daily time you can be at your unit is 3 hours. Only 3 hours a day? I tryed to explain that I was just nursing a headace and was about to start working on my ùnit. He then, very agressivly ordered me to leave again. "Get out of here!", like I was a vagrent off of the street and not a paying tenant. Because I was suprised and upset about the way I was being talked down to, I muttered f that under my breath as I was getting in my car to leave. The staff member obviously heard me as he got in my face and told me that he was terminating my lease. I had done absolutly nothing to provoke this man. I called the office to talk to the manager, Steven. When he answered, I was met with the same pretentious, confrentational and discourteous demenour. The order had obviosly came from him. So apparently, now I will have to vacate my unit under police supervision. This place is discraceful and I will be seeking legal action. Do yourself a favor, save yourself the trouble and utilize one of the dozon other facilities in the area.

Veronica made my experience so smooth & she was such an angel of a helper!…read more Love whenever she's working

Signed up today and they made the process super easy in person and over the phone. Prices were…read moredefinitely a lot better than the 2 other storage places near our home. Appreciate how helpful and kind they are. Trust that our items will be safe here. Shout out to the lady at the front desk that helped us out and made it easy.

They provide great customer service especially Christie! We used this storage facility for a couple…read moreof years and would highly recommend.

This super storage give youuuuuu 50%off for three monthss yayyyy lolllll ? They really? Mm think…read moreagain? Cuz I don't want to get rip off with this storage unit!!!!!!!!!!! Look twice to the pictures that I'm welling to show you..... I lost all of my furniture!!!!!!!!!!!!!!! have been spilled and left on counters, floors, appliances

We were able to get a storage unit immediately. They have several sizes to pick from. Sara was very…read moreinformative and helpful. This is the sfirst cond time we have have used A Storage Place!

Manager, lied to the owner about the verbal agreement she made to me in regards to refunding me the…read moreprorated money I paid for the storage unit when I moved out. Therefore I was refused money they owed me. I went to pay my rental fees when I noticed an increased in the amount owed this was without any notice, I immediately called and spoke with the manager, I told the manager I would be vacating the unit, she informed me I had to give a 15 day notice, so I gave the manager my 15 day notice during our conversation. I asked if she would prorate the amount I paid $210 for the month, she said yes. I month went buy and no refund, so I called and spoke with the manager, at that time she lied about our conversation to the owner and I was refused my refund. I don't do business with un-honest business and the company does not value there customer buy keeping your money, even after agreeing to refund it.

Wonderful experience, clean and safe area. Kind I was able to get an storage unit the same day.read more

The best services possible for storage. Extremely well maintained, friendly staff and accessible…read morefor large trucks. The best prices for the unit sizes. I've been a customer several years

This place will jack up prices for no reason at all, been a customer for many years, your stuff…read moresits in a room with the lights off so it's not like you are paying them to keep the lights on They are parasites and I do not recommend them to anyone. If I could give them less than 1 star I would damm Parasites

They used to have good deals and prices. All the storage companies are getting greedy and raising…read moreprices. And they will all tell you it's "competitive market rate." Your best bet is to find a friend's or family's garage to store your extra stuff. Pay them instead at a lower cost.

I went to Extra Space Storage very stressed about my family crisis that resulted in a very urgent…read moremove. Jody was extremely understanding and empathetic to my specific needs in terms of the location of the Storage unit. She jumped right in to help and gave words of encouragement that I will never forget. I highly recommend anyone looking for a Storage unit to see Jody at ESS. The prices were the most reasonable in the area.

a very good storage spot , jody was very attentive and helpful . she made the environment very…read morewelcoming and made our experience very easy . She helped with my storage spot when I got locked out . Thank you Jody!!

Excellent customer service. Kimmy was a delight. She knows her stuff, very professional and…read morefriendly. She really cares about her job, the company and her customers. It's so refreshing to experience customer service like that again. They have the most competitive pricing too. The place is very clean. I'd feel comfortable using this storage place again and recommend it to people.

I have used other storage places before and this is the most pleasant greeting and informational…read moreexperience! Judy, made me feel like we knew each other for years. She explained everything I needed to know and showed me my unit. It all looks nice and clean. Her great attitude already let's me know this was the right choice, not to mention their reasonable prices!! Thanks Judy! :) Beatriz L.