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    Riverside Self Storage

    4.9 (14 reviews)
    Closed 9:00 am - 5:00 pm

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    11 months ago

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    2 years ago

    Very helpful when I was looking for a storage unit. They are close by and easy to use!

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    Ask the Community - Riverside Self Storage

    Do they offer free moving truck?

    Yes they do when you sign up for I think 2 days or 2 weeks. They're super nice people too.

    Don’t See Your Question? Ask Away!

    Review Highlights - Riverside Self Storage

    Judy, made me feel like we knew each other for years.

    Mentioned in 6 reviews

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    A Storage Place

    A Storage Place

    (35 reviews)

    Been a customer for almost a year now after losing my home to wrongful foreclosure and having to…read moremove the contents of my home into storage while my case goes to trial. I was greeted by Tina Louise who said Hi my name is Tina and yours is? I said; "Tina". Tina says No no no... let's try this again. Hi my name is Tina and yours is" I said; "Tina". It was hilarious. When you are named Tina it's surprising to meet another Tina. We hit it off from there. She showed me the units she had available. I rented 3. When moving my things over there I had underestimated how much room I needed and was able to get another unit without a problem. The grounds keeper helped me one night as it was getting dark I didn't realize there was a bulb out overhead. He came up and changed the bulb and showed me how to work the timer so I was able to get a few more things done. Everyone has treated me with respect. I recommend renting here.

    I sent out a request for a storage unit, this facility responded that they had what I was looking…read morefor. I called, spoke on the phone with Teresa and she said they had a 2nd story unit. I'd pay $71 out the door for insurance, starter fees and 1/2 off my first month of rent. I was driving from out of state so I secured my reservation. Same day, talked to Peter, he assured me the unit was available and to come in to sign the paperwork. I was driving from out of state so I got in town after their hours. Today, I venture out in the rain to claim the unit I was assured was reserved. I was met with some chick who was clearly high and had to ask me if I already had a unit after I stated I was a new customer. She told me the elevators are broken so they aren't renting anything on the second floor. Lol. Straight up liars.

    StorQuest Self Storage

    StorQuest Self Storage

    (47 reviews)

    Un professional -Rude- Dismissive -embarrassing behavior from the staff member Luna. Let me be…read moreclear and stating that I do know storage Quest and U-Haul are two separate entities. They share a contract and therefore you were able to rent U-Haul trucks through their facility. I have never rented a storage unit at this location, but from the reviews, I am reading. There's no way I would ever do so. My experience with the associate named Luna was from the beginning unwelcoming. With U-Haul they give you the option to." check in online or pick up with your mobile app." Which is total BS. You still have to go More information to pick up the truck. That's the case with everywhere whom have a contract with U-Haul. Again not storage Quest's problem. But as a customer service representative of the storage Quest facility, she should have met me with kindness and professionalism. Instead, after getting all of my details, including my credit card numbers copy of my ID, my address, etc. she printed off a receipt stating I wasn't allowed to rent with U-Haul and she wasn't sure why...slides me the receipt in which only holds a QR code for me to take care of the issue on my own. Personally, I think she should have called U-Haul herself while I was in the lobby so that we could take care of the issue together. Nevertheless, I did do my due diligence of calling and taking care of the issue on my own. upon arriving back into the lobby, where I had about 15 minutes before clothes, which she was not going to stay one minute after that's for sure... She looked at me with a blank stare and says so do you need my help or are you going to complete this online? I asked her to please help me... Meanwhile, in the process of finalizing my rental, I forwarded her a copy of the receipt for a balance I had just paid which was preventing me from renting the new truck. I started to ask if she could simply print off the receipt but before I could finish my sentence, she interrupted me saying I don't have that much paper or ink so I can't print anything for you if that's what you're going to ask. I made a very subtle grunt under my breath, rolled my eyes and continued waiting for her to finalize my new rental. I'd say approximately two minutes went by before she tossed literally tossed the key over the counter, making zero eye contact with me and simply says trucks outside. I walked out with no thank you no instructions to proceed forward nothing. Thank goodness I got it on video.

    Site saff still fine, but payment policy/system is 0/5 stars. Phone system also down too…read morefrequently (hung up on me 10 times today) . Chat agent also hung up on me. God forbid you have to make a late payment... -FYI, expect an annual rent increase. -Payment from multiple sources no longer allowed. (I don't know any other businesses that do this). -Emails always identified as SPAM, even if white-listed, and are sent to junk mailbox. Email provider blames Storquest. -Late monthly payment of rent and fees NOT ACCEPTED as soon as following month is shorty due. Payment system set to only accept if following month is also included. (again, don't know any other business that will reject a full late payment, because they want a second payment also) -Late payment is cash-only after 45 days. If second month becomes late, second month is cash-only after 15 days (because required to pay at same time).

    Riverside Self Storage - selfstorage - Updated May 2026

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