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    Rapid Response Portable Storage

    5.0 (6 reviews)
    Closed • 6:30 am - 4:00 pm

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    2 years ago

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    4 months ago

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    SecurCare Self Storage

    SecurCare Self Storage

    (24 reviews)

    Just got yelled at and told I was not able to access my storage unit at 9:45pm…read more Gate closes at 10pm. I needed to get something out of my unit. The lady was on her apartment balcony over looking the gate and told me I was not allowed to access the unit. She said I should be leaving at 9:45, not coming in. I argued until she finally allowed me in. I was in and out in less than 5 minutes. I will be switching to a different storage soon. Rediculous.

    Nobody Available During Working Hours & Bad Policies…read more Last weekend, my company asks me to visit a storage unit they have been renting for almost two years, maybe longer. Nobody's opened the unit in all that time. It's been so long that they don't even know if we have the right key. The key I have fails to open the lock on the unit, so I go ask the manager for help opening the garage. A paper on the door says: The front office is closed during working hours for a meeting and staff, will be back at 3:30 PM. I find and follow a staff person who has been ignoring my door knocks. He looks bothered: he says he can't help me and doesn't know why the manager's gone nor when he'll be back. After waiting at the door, I leave for lunch. When I return, the door's still locked even though they should be back by now. It's 4:30 PM and the sign says they should have been back at 3:30 PM. While waiting, I see other people try to talk to someone with no success. I consider hiring a locksmith. Finally the manager shows up. I'm so relieved! Until he says he can't help me and will make it difficult for me if I use a locksmith to open my company's garage. If the company won't let me open the garage without complicating things for me because it's "against the rules," then there should be rules that guarantee someone is available by phone or in person during working hours--or at the time they themselves say they will be back, according to a paper on the door.

    A Storage Place - La Sierra

    A Storage Place - La Sierra

    (93 reviews)

    Excellent customer service. Super clean and tidy location…read more Very helpful employees. No public restrooms on site.

    If I could give 0 stars I would. I am not exagerating when I tell you that this place, without a…read moredoubt, has the worst customer service I've ever experienced in my 50 years of life. First off, if you are literally 1 minute past 8 PM they will charge an extra $50 fee. They stand very firm on that. A couple months ago I was waiting for a customer to meet me. His ETA was going to be 5 minutes past 8. I asked if that would to be ok. The answer was a rude and resounding, no. My issue wasn't that they were enforcing a rule as much as the way the perfectly reasonable question was answered. His tone was almost like how a parent would scold a child. But just so you know, there is absolutly no grace whatsoever about being off the premises by 8:00 PM My real problem came today, when I was nursing a headache in my car before I could start working on my unit. There was noone else there and I wasn't bothering or in the way of anyone. I was just about to get started when I was confronted, out of nowhere, with a very angry and aggresive staff member informing me that I had to leave immediatly. When I asked him why, he said that the maximum daily time you can be at your unit is 3 hours. Only 3 hours a day? I tryed to explain that I was just nursing a headace and was about to start working on my ùnit. He then, very agressivly ordered me to leave again. "Get out of here!", like I was a vagrent off of the street and not a paying tenant. Because I was suprised and upset about the way I was being talked down to, I muttered f that under my breath as I was getting in my car to leave. The staff member obviously heard me as he got in my face and told me that he was terminating my lease. I had done absolutly nothing to provoke this man. I called the office to talk to the manager, Steven. When he answered, I was met with the same pretentious, confrentational and discourteous demenour. The order had obviosly came from him. So apparently, now I will have to vacate my unit under police supervision. This place is discraceful and I will be seeking legal action. Do yourself a favor, save yourself the trouble and utilize one of the dozon other facilities in the area.

    Rapid Response Portable Storage - selfstorage - Updated September 2026

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