Wish I could give this place zero stars. Tonight I was 6…read moreminute late leaving the property. They close at 10pm. I arrived at 9:50 to Pick up a few things from my unit and was at the gate to leave at 10:07. First time late leaving ....ever. Onsite manager comes up to me, at the gate, and tells me I'm trespassing and that she will "let me Leave" this time. She was rude and condescending. I hope the owners read this. She needs a different job elsewhere. She is not representing you well. She could have very easily said "hey it looks like you're getting out of here a few minutes late tonight. Please try to be out a little earlier next time". But she was nothing like that. I'll start looking for a different storage tomorrow.

Mia, who has worked at US Storage for several years and has been exceedingly helpful, always…read moreresolving any issues or questions that arose. The facility itself is well kept, is very accessible, and has good security. The only problem, and it's a large one, is constant price increases. initial charges are attractive, but pricing increases bring me to a point that I am leaving for another local storage facility where I also keep my RV. Mia, you are an excellent employee.

We were able to get a storage unit immediately. They have several sizes to pick from. Sara was very…read moreinformative and helpful. This is the sfirst cond time we have have used A Storage Place!

Manager, lied to the owner about the verbal agreement she made to me in regards to refunding me the…read moreprorated money I paid for the storage unit when I moved out. Therefore I was refused money they owed me. I went to pay my rental fees when I noticed an increased in the amount owed this was without any notice, I immediately called and spoke with the manager, I told the manager I would be vacating the unit, she informed me I had to give a 15 day notice, so I gave the manager my 15 day notice during our conversation. I asked if she would prorate the amount I paid $210 for the month, she said yes. I month went buy and no refund, so I called and spoke with the manager, at that time she lied about our conversation to the owner and I was refused my refund. I don't do business with un-honest business and the company does not value there customer buy keeping your money, even after agreeing to refund it.

Just got yelled at and told I was not able to access my storage unit at 9:45pm…read more Gate closes at 10pm. I needed to get something out of my unit. The lady was on her apartment balcony over looking the gate and told me I was not allowed to access the unit. She said I should be leaving at 9:45, not coming in. I argued until she finally allowed me in. I was in and out in less than 5 minutes. I will be switching to a different storage soon. Rediculous.

Nobody Available During Working Hours & Bad Policies…read more Last weekend, my company asks me to visit a storage unit they have been renting for almost two years, maybe longer. Nobody's opened the unit in all that time. It's been so long that they don't even know if we have the right key. The key I have fails to open the lock on the unit, so I go ask the manager for help opening the garage. A paper on the door says: The front office is closed during working hours for a meeting and staff, will be back at 3:30 PM. I find and follow a staff person who has been ignoring my door knocks. He looks bothered: he says he can't help me and doesn't know why the manager's gone nor when he'll be back. After waiting at the door, I leave for lunch. When I return, the door's still locked even though they should be back by now. It's 4:30 PM and the sign says they should have been back at 3:30 PM. While waiting, I see other people try to talk to someone with no success. I consider hiring a locksmith. Finally the manager shows up. I'm so relieved! Until he says he can't help me and will make it difficult for me if I use a locksmith to open my company's garage. If the company won't let me open the garage without complicating things for me because it's "against the rules," then there should be rules that guarantee someone is available by phone or in person during working hours--or at the time they themselves say they will be back, according to a paper on the door.

I've stored my items here for years and just recently got an Rv storage space. Alexis and Sean made…read morethe process really easy and took great care of me.

Trailer brakes were cut at this facility. Do not recommend this storage facility. There needs to be…read moremore security.

We rent a locker here and have for close to 2 years. The facility is always clean and it has been a…read morereally easy experience. Our rent did go up twice over our time here and you do pay a "protection fee" which is not included in the quoted price. It's still affordable and we have enjoyed using their facility.

DO NOT STORE HERE! Horrible experience. They have raised our…read morerent 2 times in 8 months. It's almost doubled since we started with them less than a year ago. We also had fraud on our card while we were out of the country. When we returned they had added numerous fees and required us to buy another lock as they had already gone through our unit. Worst experience with a storage facility ever. Avoid!

Just wanted to say thank you to Matthew (?) and his partner (sorry; I didn't catch his name) for…read moreyour above-and-beyond assistance today wit the rolling doors I've had on my 15-year occupied storage space. Today I was liberating my Halloween decor for my annual front lawn fright, and the rolling door completely went off track on the right side. I wasn't able to open the door. After several frustrating moments, I went to the office, and they responded immediately by getting their tool kit and put in several new screws to reinforce the door's track. After that, the door rolled far smoother than it has in a while. I was also grateful for their personal geniality--to be honest, that's kind of rare these days, and it was much appreciated. Thank you guys for solving the problem, and with an extra helping of kindness.

Rebecca was extremely helpful while I was backing up my camper for the first time today. It's nice…read morethat this place is close to the 91 and not too far from home. I got a reasonable rate for the first four months. So far so good!

Great place great service. Great people been here for a long time. We will be back. Been here for 8…read moreyears staff always so helpful

They raise your rent literally every 2-3 months. I started at 45.00 and now am up to 140.00 a month…read morefor the smallest storage unit! I'm livid because twice I have called to talk to management about this and they claimed to fix it, but then a month later raised the rent. It's ridiculous and way over priced with way too many price increases!!!

If I could give zero start I would!!! DO NOT STORE YOUR…read moreTHING HERE THEY WILL ROB YOU I had my things here when I moved and when I came back for my things half of my things were missing!! We placed a complaint and recite no help from the owners!!! Thousands of dollars worth of my things were stolen and have not been compensated for anything STAY AWAY FROM HERE!!

Avoid this place! My family had a unit there, and lots of expensive items were stolen. A police…read morereport was made, but this storage place did nothing about it. They claimed their insurance didn't cover stolen items.

Excellent customer service. Super clean and tidy location…read more Very helpful employees. No public restrooms on site.

If I could give 0 stars I would. I am not exagerating when I tell you that this place, without a…read moredoubt, has the worst customer service I've ever experienced in my 50 years of life. First off, if you are literally 1 minute past 8 PM they will charge an extra $50 fee. They stand very firm on that. A couple months ago I was waiting for a customer to meet me. His ETA was going to be 5 minutes past 8. I asked if that would to be ok. The answer was a rude and resounding, no. My issue wasn't that they were enforcing a rule as much as the way the perfectly reasonable question was answered. His tone was almost like how a parent would scold a child. But just so you know, there is absolutly no grace whatsoever about being off the premises by 8:00 PM My real problem came today, when I was nursing a headache in my car before I could start working on my unit. There was noone else there and I wasn't bothering or in the way of anyone. I was just about to get started when I was confronted, out of nowhere, with a very angry and aggresive staff member informing me that I had to leave immediatly. When I asked him why, he said that the maximum daily time you can be at your unit is 3 hours. Only 3 hours a day? I tryed to explain that I was just nursing a headace and was about to start working on my ùnit. He then, very agressivly ordered me to leave again. "Get out of here!", like I was a vagrent off of the street and not a paying tenant. Because I was suprised and upset about the way I was being talked down to, I muttered f that under my breath as I was getting in my car to leave. The staff member obviously heard me as he got in my face and told me that he was terminating my lease. I had done absolutly nothing to provoke this man. I called the office to talk to the manager, Steven. When he answered, I was met with the same pretentious, confrentational and discourteous demenour. The order had obviosly came from him. So apparently, now I will have to vacate my unit under police supervision. This place is discraceful and I will be seeking legal action. Do yourself a favor, save yourself the trouble and utilize one of the dozon other facilities in the area.

Called for a quote, gave me one over the phone. They had 2 open sports for me and when I showed up…read morethey made sure the process was quick and easy. Additionally they steered me to a promotional offer that actually saved me some money. Very happy with the service

Such kind people that are really helpful, organized, and offer good pricing for storage.read more