First, I would like to address that this storage facility is well alarmed and they have cameras everywhere. With that being said... I used this facility for about a year or so, payed my bill on time EVERY month on the 1st, sometimes even on the 31st. There is a lady working there maybe within the last few months that has an attitude problem who found her self treating me like a child and may I even say threaten me.
The incident I write about played out like this... My movers and their truck according to her were blocking the one-way pathway for others to drive through. She got on her little golf car and told my movers they needed to move, (I heard her tell them this) she then came around the corner and seen me sitting down under the shade and said " Are they with you? Or are you with them? to which I answered Yes!,they are with me. she repeated her self and now told me they needed to move because they were blocking traffic, to which I said "what do you mean?, cars are still able to drive through." To this she replies "well they have complained, so they need to move" So I ask you Yelpers, if people actually "complained" as she so stated how did they get out and drive through the one way U facility if my movers where blocking??!! I said ok, I'll have them move the truck to the corner, to which she replied, "thanks and I WILL BE BACK!" ok people, last time I checked I was a grown A$$ adult, I heard what you said and I said I would fix it, WHY oh why do you feel the need to threaten me like I'm a child? "I WILL BE BACK???" like WTF?! ok thats my rant.
Now, I closed out my account today, it just so happen that the same lady did the close out and then proceeds to tell me that I have a Balance owed to me of -$65 and some change, I was like ok great, she then proceeds to tell me that they will keep it for any FUTURE usage if I so pleased. WAIT, WHAT? I said no its ok, I want it now, she says NO, we don't give money back, it stays here if you ever want to use it again!. YELPERS this lady has kept my $65 and some change hostage!! LIKE seriously, they can't give me my OWN money I paid them BACK?! like, who does this? So, if the owner or manager or the corporation would like to explain this to me I am willing to listen. Because last time I checked if I have a negative balance (money owed to me) in ANY store, company, establishment they give you your money back!! I feel like they are forcing me to have to come back to them or just give up on my money.
Well thank you for your time and I would like to tell you readers that you should NOT use this storage facility. Unless you want to give away your money.
I do not recommend. read more