I had a great experience working with extra space storage. Stephen is very helpful and is always available to answer all your questions. They are very attentive and organized and help you through the app as well, which is very helpful! I have never had any issues and every thing was seamless. Stephen is always willing to help. I would definitely use this storage center and highly recommend recommended to anyone. You will be satisfied, your unit is well protected, clean, and had no issues even when I had to downsize our storage unit. Thanks Stephen for all your help! read more

I will never use this business again. I rented a storage from them 8/2024 for $167 then 12/2024 the rent went up $100 to $267. In 5/2025 it went up another $100 to $367 so within 9 months it went up $200. I did not stick around to see how much more they would charge me. Just never again read more

Don't rent here. They raised our rent without letting us know. No email or mail. And we only had our storage for only three months. Ridiculous. We will be removing our stuff and going elsewhere. read more

Rude personal after they get you in. Also, don't understand the rent went up double after almost year. $160 for a 5x10 ridiculous

No stars. Rats!!!!!!!!! Insane that all my belongings have be exposed to rats and its droppings. If you love your belongings DO NOT STORE HERE. Just gross! Get the highest insurance just in case you have to store that this low vibrational facility. I usually don't leave bad reviews but this is awful. Customer service was great at first. I called on 11/19 to upgrade my insurance and someone was suppose to add it for the following month and did not. I called back on 11/30 to verify and was given the worst treatment ever. Not going into details but DONT MOVE HERE read more

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I had a great experience with my unit was able to change one easily with the help of Stephen Banks the manager always very helpful and kind. Would definitely recommend to anyone who needs a unit the process was easy and fast.. thanks again for a wonderful experience. read more

I picked this location because it was cheaper than the other sites in the area and was close to my home. We had a good experience in the beginning. However, my partner went to the unit one day and found that our unit was burglarized. All of our valuables and sentimental items were gone and the unit was a mess. I left work in the middle of the day to file a police report and speak with the owner. The manager claimed to review months of security footage in a couple of hours, then later claimed that because of the angle of the camera, he would not be able to tell if someone was taking items from my unit or the neighboring unit so he could not do anything to help. Our monthly price was increased shortly before this ordeal, which they claim is to keep the facility secure. How is it secure if the security system is not setup to surveil our precious belonging that we trusted them with? Beware that if you store your belongings here, someone can come and take things with no consequences. read more

We had a great experience with this business. Steven the store manager was very friendly and helpful. Thank you for making this a pleasant experience. read more

They offer you a good deal 3 to 6 months later they are raising your rent telling you that's the going rate in that area which is all lies because the other storages are cheaper in the area. So be aware of this . read more

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Customer service is great! Clean facility. Only complaint is the rate doubles after 4 months. I went from $73 to $146, for just a 5 by 10 unit. Do your research at different facilities before you commit. read more

Omg wonderful service! They helped me out when I needed fast help and the pricing...omg...unbeatable!

Easy set up. Great property , friendly and very helpful staff. I'm very satisfied with my storage.

This facility has always had the best value in the Cucamonga Valley. I've rented spaces here a few times and this last time I was really impressed with the guy managing the place. Mr Stephen Banks is as professional as they come. Highly recommend. read more

Don really helped me with finding a unit within my budget and made the process super easy. Thanks to all the staff, they are super helpful, friendly, and have great attitudes. read more

I had excellent customer service from Don. He went above and beyond all of my expectations when we were renting from this facility. I made an error in the size of unit and he was able to correct my error for me without making a big deal about it. Thanks again Don we appreciate great customer service. read more

This is the second time we've come to this specific Extra Space Storage. The reason I came back to this place was because Stephen's customer service is phenomenal! He's informative, will call you back if he's busy at the site, and he's understanding. He's a great people-person and great to do business with. I highly recommend this location! read more

I give this location 5 stars because I am so happy with renting my storage space here! Stephen is beyond friendly and courteous. He helps you with any questions you may have professionally. Not to mention it's super clean on the property! read more

Steven has been very patient and kind with helping me with my storage unit and I cannot be more happy with the service he's been giving!

Moved into this storage last week in October 2020. Decent price at first. 4 months in pulled out my refrigerator washer/dryer out. 3 refrigerator hoses and washer hoses all chewed to bits by mice! Lost value in my appliances, have to pay to replace, as well as being creeped out mice crawled all over my things. Manager had a exterminator come and and do whatever it is they do. 3 days later I received a $30 monthly increase. Insult to injury! No longer have my things at this place. I would not recommend. read more

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Steven with extra space storage is awesome! Everything I am this storage he is very helpful and courteous. His customer service is excellent.. read more

Stephen was AMAZING! He was very friendly and helped me as I was moving from a different state. He went above and beyond to ensure that I had everything I needed before even arriving to the storage facility. I recommend doing your business there as I know that my property will be safe! read more

Stephen is wonderful! Great customer service! Place is always clean, I recommend Extra Space Storage

Staves was so friendly and offer for customer cheaper prices . It's worth it to Take a look this location if some one need

The manager Steven was very knowledgeable and so very helpful. The pricing was fare and was explained clearly. The property is well kept. Exceptional customer service!! Will definitely refer new business. read more

This place is a joke they hounded me and hounded me to come in to get the space that was available finally when it came time to go down there they were closed for lunch at 2 o'clock and hour after they told me to come down there. Then they call me at 2:30 and tell me it's been rented. All of the employees take their lunch at the same time and shut down the business? Another unprofessional quality of this company. All of the extra space storage locations in the area are unprofessional and purposely waste your time I believe they know they don't have the unit you need and want you to come down so they can sell you on a different unit. They will lie to you and tell you they have reserved the unit for you but if somebody else comes in before you get there they will give it to them. So they need to remove the word reservation out of their vocabulary, because reservation means to hold. There is no point in reserving or making you think they are if they still give it away to anyone else that wants it. read more

Storage is OK, They WILL raise your rate every 6 months like clockwork. Would not recommend for long term as it becomes double what you can get down the street. Fine if you are storing for 6 months or less. read more

Just left this place . I must say the process was simple and the service was excellent . Had the pleasure of meeting Steven and he was very welcoming professional honest and up front about the services . read more

WE LOVE STEPHEN! He's always so good and courteous to our family. My mom has had her storage there for many years now. We've used it moving in and out of 4 houses and apartments and honestly wouldnt have chosen a better place. He helped us with the best price and even if it does go up every so often, we still keep it because we wouldnt get better service from anyone other than Stephen. Definitely our go-to man! Thanks for making our hoarding experience so special, Stephen. And for always helping to assist my mom with the gate when she has a hard time with her hip to get in and out of the car. That's so kind of him and we appreciate everything he does to help us. read more

I have been here for years the customer service is so good! Steven and don are so so helpful and kind. I love it here!

The facility person that works behind the desk he was very rude he was not helpful in answering any of my questions or concern. So the person what's helping me acting like didn't want my business. read more

one word: rats We have been storing our items here for a year and recently found there to be rats in the facility. They put sticky traps by the door but we either need to move all the stuff to get in the back to put more traps (how are we even going to retrieve them) and all of our belongings are very dusty (that was expected by its pretty bad). I don't recommend this place in that if you want your things to stay nice and not rodent food. Oh and apparently the insurance doesn't cover rodent damage because they are an act of God? Ridiculous. read more

Extra Space Storage - Self Storage Near Me - Fontana, California

This is by and large is the worst storage facility company I have ever had the displeasure of dealing with. First and foremost, I truly believe Stephen the manager is absolutely doing his best to manage things efficiently , but the leasing office is extremely disorganized and lackadaisical when it comes to communicating with their customers. This also displays a lack of professionalism. I had changed my mailing address with them in person and was not privy to any rate increases and/or late fees. Why? Because all of my mail was being resent back to them as I had moved to another area and somehow my address was never changed by the lady in the leasing office (apparently rate increase information is only handled via mail). Not once, did I receive a call/email from anyone stating that my mail was being sent back or returned, and this was over the course of 3 whole months!!! It wasn't until my monthly bills started increasing that I had any knowledge of rate increases and late fees, which I paid, but what really threw me for a loop was when they handed me about 8 invoices that were still sealed with the "return to sender" stamp on them after I decided to show up in person to inquire about everything. It wasn't until I got upset and complained that I started to get courtesy calls pertaining to rate increases etc. However, too little too late for me.I cannot move my things out of there fast enough, and will promptly do so once I move into my new home in February........ read more

Stephen is fantastic! Very helpful and friendly. I needed to change my unit size and he was very accommodating! Great place! read more

I have been renting my storage unit for over a year now and I'm extremely happy with the level of service I recieve . Stephen and Stephanie are always helpful in assisting me in whatever I need . I will continue to recommend this establishment to friends and family. read more

Extra Space Storage - Self Storage Near Me - Fontana, California

Steven nos ayudo mucho y nos ayudo con informacion el es muy amable y nos ayudo agarrar el mejor precio

Very good storage place and friendly customer service. I recommend this storage center.

Stephen was extremely helpful! Very professional & attentive. He explained everything very thoroughly, and gave me very helpful suggestion. I would highly recommend anyone who is looking for storage in the area to come and see Stephen! read more

Steven was a fantastic help offering various options for storage. He made the whole process go extremely smooth. The facility is very clean and I would recommend to anyone looking for storage. read more

Sends automatic price increases in the mail. I got one after only five months. Plenty of other lower priced, well run storage placed in the area so in moving out. Did appreciate the call back (that took awhile) from the manger and district manager, but they wouldn't budge on removing the automatic price increase even though I pay on time, they aren't at 100% occupancy and they are offering first month free to new tenants. Not a very good business model in my opinion. I'd much rather find a mom and pop business that doesn't follow a lame ass corporate policy like a blind man. read more

I have just started renting at this location. The prices are affordable and the staff is available to help with any questions. I have enjoyed their services so far and am pleased with how they have interacted with me. read more