The owner was very helpful and pleasant. Explained everything Cleary. Great kind serviceread more

Clean area, the manager helped my dad out and answered all the questions we had. Very professional,…read moreI think her name was Ivonne , she showed us the unit and walked us through every step in detail. Definitely recommending to my family and friends this place. Came back after leaving out of state and this is my go to storage area.

Staff is super nice and helpful so far…read more Rates were a lot more reasonable than Cube Smart storage where we had been for years. Only thing we don't like is only one person can be on the contact and as married couple of 26+ years, its insulting.

Rats! Rats! Rats!…read moreDo not rent a unit here. They should tell you at the start they are infested and aware of it. This storage facility is infested with rats. I pay $461 a month for my unit to have everything in my unit destroyed. They're clearly aware of the infestation their insurance does not cover infestation damages and they clearly could not give a crap about you or your things here. Go anywhere, but Able Storage in Rialto and I mean anywhere your property will all be damage and if it is not damageable, it will be pooped and peed on by rats. The smell of Rat poop and pee here is unbearable and most definitely hazardous.

I've never had such an unprofessional experience at a storage facility. Shannon was incredibly rude…read moreand arrogant from the moment I walked in. Instead of helping or answering simple questions, he talked down to me and acted like I was inconveniencing him just by being there. It was honestly shocking how dismissive he was. There are plenty of storage places in the area--do yourself a favor and go anywhere else. This location clearly doesn't value customers or basic respect.

Just rent with another company. Unfortunately, this "lovely" place jacked up the price of the unit…read moreafter a short amount of time. I've been having to deal with paying the unit on behalf of a friend going through hardships, and I see a "pre foreclosure fee". and I spoke to a gentlemen there a while back to try to establish a payment plan, or something. But they were not willing to work with me on anything. Rude employee, jacked up prices, and inability to work with you to get caught up with payment. Honestly, I am not surprised at the lawsuits extra space storage has had in the past years. I'm surprised they haven't had more! Also noting the fact that she hasn't received any written notices of delinquency either, which I'm sure they are required to send out? Anyways, rent with another company. Often times, they are better. Extra space storage just isn't good to store your stuff with.

This is an update to my previous review. I was quite angry that I paid to have my RV plugged to…read moreelectricity, but they never did it. I had decided to give them another chance, as they corrected the mistake and appeared to be sincere. I am happy to state they kept their word and had my RV hooked up to electricity, and when we picked up the RV, it was good to go. It was a great experience. I also want to mention that the place is always clean. There is no debris or trash anywhere. If you store it outside, it is protected by a high voltage fence for added security.

Clean, organized, and safe! This is the perfect place to store our Mastercraft Boat! The management…read moreis helpful.

To CubeSmart management We need a response this needs to be…read morerectified!!! I have in good faith paid well over $8000 dollars to your company CubeSmart and 85% of my belongings were destroyed by your rat infested facility

Do not rent ANY unit from this place the woman operating the business is a thief and has her own…read morefriends or whomever come and steal your property . Over 5000 in tools were stolen out of my unit and apparently the cameras in this facility do not work . Do better ,people work hard for their things and definitely not to get them stolen . 100% sure this was an inside job and there's no convincing me otherwise .

This place has come a long way. It's under new ownership and you can tell that it's better. Units…read moreare affordable and although there's not really official on site staff, anyone I've ran into has been super helpful. Most all biz is done remotely which makes it quick and easy to get a unit. They offer good specials for moving in - I like it so much I have TWO units lol I recommend this place for a budget friendly option and to support local small business.

From the owner: Highland Self Storage is your premier storage solution in the heart of Highland, California! We…read moreoffer 24/7 security, budget-friendly costs, and a secure and spotless facility. When it comes to the safety and security of your belongings, we go above and beyond. Our state-of-the-art security systems, including 24/7 video surveillance, individually alarmed units, and secure access codes, ensure that your items are protected round the clock. You can have peace of mind knowing that our dedicated on-site managers are always available to address any concerns. We understand the importance of affordability, which is why we offer competitive pricing options that won't break the bank. Compared to competitors like Public Storage, ExtraSpace, and Universal Self Storage, we strive to provide the best value for your money. With us, you'll find flexible rental terms and various unit sizes to suit your specific needs and budget. Our facility is meticulously maintained, guaranteeing a clean and hygienic environment for your belongings. We take great pride in offering a spotless facility, where cleanliness is our top priority. You'll find that our storage units are well-maintained and free from dust, pests, and humidity, ensuring your items remain in pristine condition. Located in Highland, our storage facility conveniently serves customers from surrounding cities such as San Bernardino, Redlands, Rialto, and Fontana.

Lizzzzzzz! Omg! I rented a storage unit here before, and they are absolutely OUTSTANDING!!!…read more The manager, Liz (aka Top Dog LOL ), is amazing! She is fair, but she definitely enforces the rules when needed. I adore her because she will always do her best to accommodate your needs and help however she can. I absolutely love you, Liz! You're the best! -- Kimmie H.

Liz is the best! She is so helpful and really tried to ease my stress with the payments. She was…read morevery helpful from the very beginning and I was in a very bad place, so she just wanted to help and was there to support.

I rented a large storage unit from Pac It Away Storage for 2 1/2 years, paying $249 per month--over…read more$6,600 in total. Although I was occasionally late, my account was always brought current before I moved out on August 2, 2026. When my movers and I arrived to empty the unit, Carlos yelled at my crew because we hadn't made an appointment and said he needed the carts for another customer. His behavior was unprofessional and upsetting, and it frightened my daughter. After I moved out, he claimed I left the unit "a mess" because one wicker chair remained and tried to charge me a cleaning fee. I disagreed because I did not believe the unit was left in a condition that justified such a charge. I was also unhappy that late notices were sent to my employer's address, which I did not expect. Based on my experience, I would not recommend this facility. I suggest looking at other storage companies, such as Extra Space Storage, before renting here.

It started out great at the beginning, owner is friendly however one day, there was apparently a…read morepower outage & he didn't let any of his residents know so wasted my time driving there just to read that. I also pay my bills on time, this time when I checked there's a $15 increase but I can't contact them since they're not even open until Tuesdays. He also didn't let me know about the increase. Third times the charm.

I've been renting a mailbox here for a while. I really appreciate the care the Ryan takes. I've…read moreforgotten to put a box number on occasion and he's always made sure that it gets to me. Because of an unfortunate event, I had to put my belongings into storage. I'm happy that I utilized this facility. The unit was clean and Jeff suggested the perfect size! If you need any moving supplies, the office is stocked.

Very disappointed with my experience here. I drove over seven hours to pick up an auction item--an…read moreRV that was severely misrepresented in the online photos where the blame of poor pictures was put on the auction company. To make matters worse, I was treated quite poorly by a staff member named Ryan. This kind of customer service is unacceptable. Based on other reviews, it's quite clear I'm not the only one who feels this way. This place is in serious need of better management.

I'm in a rush my truck broke down and so I reserved a uhaul and was told "you are going to be…read morecharged yet" so I insert my card and then I'm told "you card was declined" Uhhh I was told I wouldn't be charged? "It's a hold on your card" THATS STILL F**KING CHARGING ME. I work per job so no I did not have the amount by $3 damn dollars. Ridiculous! Don't say you aren't going to charge but then charge! Do better U-Haul serious last time I come here

This location does not cater to military. Although U Haul states a valid drivers license from a…read morestate and also list military ID as a valid form of identification; neither was not accepted at this location. Recommend military and veterans to stay clear. Go to the N. Fontana location at 1666, they will accept an out of state license with military ID. An addition, the lady working the front desk was rude which led me to write a negative comment.