Friendly staff, Gera was incredibly helpful and answered all my questions. All my needs were met,…read moreand my move was seamless! Thank you. The facility is incredibly clean, and great price points vs. others in the area.

Gerardo & Krystall are amazing!! I appreciate their hospitality and customer service especially…read morewhen it came to being knowledgeable on their storage units. I have been trying to find the best location to store my items and thankfully to them, they were able to assist and give me a peace of mind to store here! Thank you ladies!!

Dan from the storage unit I am renting called to update me and let me know to call the office and…read morenot Extra Storage's main number for help on my inquiries! He deserves a 5 out of 5 stars, but Extra Storage needs to update their customer service to either say they are closed after a certain time or actually have people who can help. But, I'm very grateful for the quick communication and helpfulness from Dan!

Scammers do not recommend THEY RAISE THE RENT FAST they have no customer service and a bunch of…read morehidden fees they try to steal your things I def do not recommend go somewhere else.

My fiancée had had his storage unit here for sometime now; 8 years I think. Today, spur of the…read moremoment, we decided to clear it out and cancel his storage unit in order to get rid of a bill we didn't really need to be paying. I had visited his storage unit on several occasions, and every time we have been greeted with polite, friendly and helpful service. They are very clear on what they can do for you here and will work with you gladly through any complications you may have. The woman behind the desk is so kind and she really values the happiness of her customers and expects full professionalism from the staff. Even though we gave no notice, which we were supposed to give a 15 day notice, she said there would be no problem and she completely understood why we wanted to cancel. Unfortunately, we have to pay one more bill this month because we failed to give the 15 day notice, but we really didn't mind, it was on us. We really appreciated how much the woman helping us wanted to do something bout that but we kept waving it off, not even wanting or needing any kind of fee waver. The serves here was so great and helpful we will defiantly be recommending people here and gladly return if we ever are in need of a storage unit again!

I am continually being mistreated by management at this facility. He will not return emails…read morerequesting assistance nor will he do anything to help when I walk in the office. I tried to link my accounts into the app they make you use but then dont assist any further instead he tells me they don't do that and haven't done it for a year. When using the app it says go into the office to ask for assistance. I called customer service and they said I'd have to go into the office. This is the kind of run around I get just to access my account. Yet he had no issue sending me an email to tell me my card on file expires in a month or my bill is past due by a day or no problem taking money from the card on file when I did not set up autopay (since I still can't even access the account) just so he can charge me an extra $50 for staying 15 minutes past 8pm. I am still having issues with what I was told at sign up 3 months ago and what is actually allowed at this facility. I would avoid this place at all cost! It's going to cost me an extra 1k due to there lack of concern and lies for their customers. I have no idea if the owner is telling management to breach the contract or if management is being petty on their own without the owner knowing since I haven't heard from him yet either. Would love to get this all resolved amicably before I get another month of fees here.

Fellow students! Great, inexpensive storage lockers for…read morewhen you're away for the summer. As a student at UCR, I can say that this place is probably the best deal around. Approximately a 15-17 min drive from campus, The distance is not bad at all, considering not the price. I happened to make a same day reservation (around 2 a.m) to rent out a locker and received a call that morning (8:45 ish) to come in and check out the place. I was received by great customer service over the phone and in person. Bottom line: great customer service, great prices. Highly recommend this place. Tell everyone, your family, friends, mom, parrot.

Great place and reasonable prices. I never had an issue there. I had their service for almost 1…read moreyear. Jason was very helpful!

We rented a unit for only 3 months, and all of our items were covered in rat poop and pee. Even…read moreafter just a month we noticed droppings everywhere and some of our things being bit through. It is ridiculous. It's such a bummer that we had to get rid of so much furniture and other items because they were pooped/peed on or chewed through. You're basically paying for your stuff to get trashed. NOT worth it!! If you absolutely need to go with this place, make sure to secure your things very well (no open boxes, bags, or furniture). This picture is after we moved all of our stuff out, after just 3 months look how much rat poop there is, not including the ones on our stuff. It's disgusting.

The location and the unit itself are great--aside from the dust. However, I had a frustrating…read moreexperience today. I was throwing away a small bag of trash in the large dumpster when someone named Rosie, who claimed to be the manager, approached me and told me I needed to take my trash with me. When I signed up, I was never informed that on-site trash disposal wasn't allowed. I rent multiple storage units at other facilities and have never encountered such an odd rule. There's also no visible signage or mention of this policy anywhere. It was an unpleasant surprise that left me questioning how customers are expected to know rules that aren't clearly communicated.

We've been customers here since we moved to Loma Linda in 2014. We spent a lot of time researching…read morewhich storage facility to use and are pleased we picked them. They have been understanding and kind about my wife's health issues and any fluctuating life situations, no matter who was working in the office. Recently I spoke to them about needing to find ways to cut down on our monthly finances and Laura quickly suggested an option they had about transferring units! I accepted the opportunity and went the next day to our unit and Evan was working and walked me through everything and there was no confusion based on the notes Laura had left him. We can't thank you enough to them and StorQuest Loma Linda for keeping our things completely safe and accessible when needed and for having exceptional customer service! We'd highly highly recommend using them for any and all present and future storage needs whether it's temporary or long term. Benjamin and Nichole G.

Megan is so helpful I needed to move into a larger storage space, and she got right on it , helping…read moreand even found one close enough to my old space

Public Exposure" Review I am officially terminating my…read morebusiness with this facility due to blatant discrimination and egregious management practices. After months of being a paying tenant, I was approached by a staff member in a golf cart who harassed me while I was actively moving items. Despite seeing me enter the gate and access my unit multiple times, she accused me of 'loitering' and demanded I vacate the entire unit within 2 hours--while it was raining--with no regard for potential damage to my electronics or my physical well-being. When I attempted to resolve this in the office, the staff member was unprofessional, smirking, and hid her phone while pretending to consult an unnamed 'owner' or 'manager' who never reached out to me directly. Instead of resolving the conflict, they chose to issue a refund to force an immediate move-out rather than addressing their employee's discriminatory behavior. Furthermore, I was subjected to ongoing intimidation, with staff members standing over me and giving me 'dirty looks' while I worked to pack my belongings. As a professional and a landowner, I find this environment hostile and culturally insensitive. I strongly advise others--ESPECIALLY MINORITIES i--TO AVOID THIS FACILITY . They do not value their customers, and their management lacks the basic ethics required to run a reputable business.

This review is to tell you guys that the phone number listed is wrong. The correct number is 909 -…read more888 - 8208 Source: their pen // I called it. As for their storage place, it's good. The people are helpful and friendly and they had some move in specials to choose from.

stay the heck away from this place. i buy storage lockers at auction. i purchased one at this…read morefacility. the first lady that helped me was super nice although she didn't give me a receipt for my cash deposit (first time that's ever happened in 20+ units I've bought) and i couldn't get a gate code. I came back on day to 2 clear the remaining items and guess what.... was given a code. Go to the upstairs interior unit and the elevator is broken. I asked for an extension to get the items out until the elevator was repaired. nope. you get some extra carts and you can walk 50 yards to the next elevator. yeah. that's a no for me dog. so i left a dresser and couple kids toys in the unit and think that's it. Basically they called my cell phone probably 25 times and my office number another 25 plus times in what can only be described as harassment. THEN they contact the storage auction company and get my account suspended. Just an absolute abomination. By far the worst experience with any facility yet. I can only imagine how they treat regular customers.

There is this lady who is very nice and helpful. She's always there in the mornings when I go drop…read moreoff my stuff. This is a true safe space and very secure.

This place has come a long way. It's under new ownership and you can tell that it's better. Units…read moreare affordable and although there's not really official on site staff, anyone I've ran into has been super helpful. Most all biz is done remotely which makes it quick and easy to get a unit. They offer good specials for moving in - I like it so much I have TWO units lol I recommend this place for a budget friendly option and to support local small business.

From the owner: Highland Self Storage is your premier storage solution in the heart of Highland, California! We…read moreoffer 24/7 security, budget-friendly costs, and a secure and spotless facility. When it comes to the safety and security of your belongings, we go above and beyond. Our state-of-the-art security systems, including 24/7 video surveillance, individually alarmed units, and secure access codes, ensure that your items are protected round the clock. You can have peace of mind knowing that our dedicated on-site managers are always available to address any concerns. We understand the importance of affordability, which is why we offer competitive pricing options that won't break the bank. Compared to competitors like Public Storage, ExtraSpace, and Universal Self Storage, we strive to provide the best value for your money. With us, you'll find flexible rental terms and various unit sizes to suit your specific needs and budget. Our facility is meticulously maintained, guaranteeing a clean and hygienic environment for your belongings. We take great pride in offering a spotless facility, where cleanliness is our top priority. You'll find that our storage units are well-maintained and free from dust, pests, and humidity, ensuring your items remain in pristine condition. Located in Highland, our storage facility conveniently serves customers from surrounding cities such as San Bernardino, Redlands, Rialto, and Fontana.

Quick, friendly service. I was able to access the storage unit right away. Easy to access any day…read moreof the week. They treat you like you're family.

I have been a customer for 5+years and Tammy has always been very accommodating. Tammy is extremely…read morehelpful, kind, down to earth and so much more. Thank you so much for everything Tammy. Aside from great customer service, this storage location is perfect. Never had any issues and/or concerns. If you are looking for storage space please consider this location.