Linda was so genuinely helpful when we came in to address our issue. We went to our storage unit on Thanksgiving to get our Christmas items and noticed our key no longer fit the lock. Someone had taken our lock off and put a completely different one on there. Linda got on the phone with HR to see how to handle our issue. They explained the steps to her on how this should be handled just in case we needed to file a police report if we had any items missing. The person that normally cuts the locks off wasn't there, but she didn't want us to wait for him to get back and wanted to help us resolve this. She was fast, professional, genuine, kind, and very helpful. She was able to cut off the old lock so we could put a new one on. Her management and customer service skills are far above the ordinary. Thankfully, nothing was missing from our unit and we did not need to file a police report. We have been customers there since 2016 and this is the first issue we've had. Thank you Linda!! read more

Their service was excellent and they are very cheap in town. I moved from life storage to them because of their price. Yashesh Patel read more

I transferred my storage to this company a couple months ago. After one month, i realized i needed a smaller unit. This would have incurred a charge for moving from one size to another size. Sam, the manager, was gracious to us to waive the transfer fee. In these economic times, it is pleasing to know there are businesses still around helping to stretch the way. Thank you Sam and your office staff! read more

Great place to rent !!! No varmin/mice issues here and the rates very rarely go up and when they do it is minimal. Can't argue with the gate hours and they have a very unique, state of the art laser security system so your stuff is safe !!! Minor quibble : the free candy bars in the lobby are hard to resist !!! read more

Clean facility, responsive staff. This is the 2nd time I've utilized this company. Never any issues.

The facilities look clean and well kept. Very friendly staff, and went over everything clearly when signing the agreement. I recommend if you need a place to store your things. read more

Overpriced. Nice staff. I highly doubt there is a correlation between operating costs and exorbitant prices. Good people; rapacious business model. read more

Just rented here and the staff is awesome got us right into a unit and we will be moving stuff in today. Thanks guys you are awesome

I've been with A Storage Place in Yucaipa for about 4 years now. Any time I've needed help the customer service was always quick and more importantly, friendly. I trust my precious items there knowing they're secure. Thank you! read more

Sheila was so helpful and had outstanding customer service. She showed us the units available and made the process of renting easy and fast. The whole place was clean and inviting. We will definitely use A Storage Place for all our current and future storage needs from now on. read more

staff was good and attentive glad we chose this place to store our furniture. My wife and I needed a quick unit and they obliged to our needs of service. The Manager is very friendly has good customer service a real people person. I recommend coming here if ever in need for storage. read more

Just rented my second storage unit here. Great customer service, clean facility and easy to access.

Having to move our items quickly for our grandmother and Darryl was extremely helpful. So glad we went with you!

We highly recommend this place for your storage needs! We used them for both long term and short term and it was great! The staff is super friendly and helpful and their prices are very reasonable. Even during Covid, they made renting a unit easy either online or over the phone. Keep up the great work! read more

Davey was very friendly and helpful and offered a very good price with all available discounts. The place was very clean and well kept.

Sam and the team have been great accommodating some changes while moving out. The place is clean and well protected. I would recommend!

We just rented a 10X20 unit. Clean, well lit and secure. Staff was courteous and friendly.

Sheila helped us. She was very friendly and made getting a storage fast and easy. Definitely recommend this place. No complaints

Have had my things stored here for about 2 years. I find the facility very clean, great access and friendly staff. Most recently (the last two times) I got great customer service from the young lady named Valerie. She was able to help me with my questions and purchases. I like this storage place because of its location as well as feeling safe here. I would recommend this facility to friends and family. read more

Needed a storage unit ASAP and A Storage Place was very accommodating with an available 10 X 10 unit. Davey was very helpful and friendly. Also received a 50% discount for the first three months for applying online. read more

The fine folks here quite literally just stole $100.00 from me upon move-out earlier today, without any offer of assistance or service in any way. Nice way to thank an excellent and loyal customer of over two years who always paid the rent well before the due date, removed all items within four days of giving the required 14-day notice in writing, and cleaned/swept out the unit prior to final departure. $100.00 may not be much of a loss for some people, but for me, it is a meaningful amount of money that would have been used to pay a utility bill or put food on my table. To anyone considering renting a unit here: 1) Pay your rent on the due date each month, and never a day sooner. 2) Give your 14-day notice to vacate in writing EXACTLY 14 days before your next rent payment is due and do not vacate the unit until exactly that fourteenth day. I wish the circumstances had been different, but I cannot with good conscience recommend this facility after they placed the value of $100.00 in pre-paid rent over quality service and a focus on the customer. read more

Horrible, Horrible experience with Southwest Self Storage. I rented a storage unit, with basically my whole home in it and when we went to move into our new home, just about 1/2 of what was in the storage was ruined. Not just a few things, I'm talking about bed frames, dressers, couches. Our storage was flooded out! Anything that was touching the ground was ruined and anything that was touching the back wall was ruined. I spoke to the "Manager" Deryl and there was no apology, nothing! When my husband talked to the guy at the front desk he said that he was waiting for us to move out of that unit because the walls needed to be sealed. So, he basically told us that they KNEW that there were issues prior to us that had not been fixed, which was obvious, with how much water was coming out of the top of our unit. I spoke to Deryl again and he was extremely rude and unprofessional and told me too bad.He yelled at me over the phone and told me basically to get over it. I let him know that I would be contacting some people and he said ok ill give you $250...ummm so now you are trying to give me money, when you said you were not in the wrong. If you were not in the wrong or not liable for the damage then why would you be trying to give me money? On top of this, the thing that gets me very upset, its not the $$$ of the things we have had to replace but its the things that I cannot replace... like my daughters first blanket, or her going home out fit, Or my other daughters baby book that had her hospital foot and hand prints, or her wrist bands from the hospital or her first strand of baby hair that was saved from her first hair cut. ALL GONE!!! I cannot ever replace those memories, because someone rented me out a space that obviously needed repairs. I WILL NOT AND DO NOT EVER recommended this storage place to anyone. read more

I have had a unit here for over 6 years. Recently (within the last 2 years) the price has increased with zero notice. It went from $100 to $110 to $120 and held steady for a year, then $130 and just today I see I was charged $150.?? I would have expected and appreciated a notice and explanation for any of the price increases, but most certainly for this last doozy. That's just bad business. But hey, thanks for inspiring me to get a tuff shed instead read more

Wife and I had rented two storage units from this place for approx. eight months. Initially, we agreed to pay $260/month for the two units. During the eight month period, the rate increased on both units, raising the total price to $350/month. To make matters worse, one of the units experienced a rat infestation. I'm not one to brag, but we had tens of thousands of dollars worth of high end furniture, a couch from Restoration Hardware, that was ruined, because rats not only pooped, but urinated on it as well; appliances, tools, a safe, and new baby clothes/toys to name a few. My wife brought the infestation to one of the employees' attention (unknown name), who told her he had never seen that before, but he conveniently had several rat traps on his golf cart, which he put in our unit. After the rate increases, and the infestation, we opted to go to another nearby company, who doesn't raise their rates. Unfortunately, this required us to move everything in two days, because we wanted to avoid being billed again; however, we miscalculated our billing time by a day or two (our fault). We thought they'd prorate us for the two days, but they refused to do so, as it's not in their policy, so we paid another $350. We also explained our dissatisfaction with the rodent infestation in their unit, to which they didn't apologize, but told us they'd sweep up all the leftover feces. On the outside, the facility looks clean and maintained, but that's where it stops. The employees have zero empathy, and the policies are not only archaic, but borderline criminal with regard to predatory rate increases. I'd advice anybody to take their money and keepsakes elsewhere. I feel this company doesn't even deserve the obligatory 1 star. read more

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Much too frequent rate increases. My single unit increased from $110 in January 2018 to $170 by December 2019 (55% increase!!!). I DO NOT RECOMMEND this company. read more

Very happy with this storage facility. Excellent service and well take caren of! I would very much recommend this facility to anyone that needs storage! read more

First time ever needing a storage unit. Valerie made the process easy and it's so easy to take your stuff. Drive up, unload, lock up and go. You get your own code to the gate and there are cameras watching it all. Sooo easy. Would recommend trying these storage units if you are in the need for one. read more

I have been renting a unit here for almost 2 years and I have been very happy. The facility is clean and well lit, the people are nice and very helpful. read more

The staff is very friendly and very helpful always. The place is clean and safe. Very happy with their services. I would definitely recommend them for storage. read more

Showed up at Southwest Self Storage in a hurry. I was in an out with no problems. Friendly staff an quick service. The property is very clean an quiet. I would recommend Southwest Self Storage to anyone. read more

Seems recently,there is a problem,with Management,my son is disabled, veteran.Lady mgr gave him a vey hard time and threatened him.Yelling leave,or she would call police.He was stressed and merely sitting outside gate.Resting.I have rented this unit for over 17 yrs.I am consulting legal council,pertaining to AMDA.Seems very hard to get amiable personnel. read more

Got hooked up here @ southwest storage, great location, nice people, I'd definitely recommend it.

this place smells inside the office like smoke...and I paid 6 months in advance so I wouldn't ever be late (no offers included) didn't get a free months rent or anything and ended u buying a home so i just wanted a months rent back....they said no without even listening. rude and won't ever use them again or recommend them to anyone read more