Linda was so genuinely helpful when we came in to address our issue. We went to our storage unit on…read moreThanksgiving to get our Christmas items and noticed our key no longer fit the lock. Someone had taken our lock off and put a completely different one on there. Linda got on the phone with HR to see how to handle our issue. They explained the steps to her on how this should be handled just in case we needed to file a police report if we had any items missing. The person that normally cuts the locks off wasn't there, but she didn't want us to wait for him to get back and wanted to help us resolve this. She was fast, professional, genuine, kind, and very helpful. She was able to cut off the old lock so we could put a new one on. Her management and customer service skills are far above the ordinary. Thankfully, nothing was missing from our unit and we did not need to file a police report. We have been customers there since 2016 and this is the first issue we've had. Thank you Linda!!

Their service was excellent and they are very cheap in town. I moved from life storage to them…read morebecause of their price. Yashesh Patel

I am continually being mistreated by management at this facility. He will not return emails…read morerequesting assistance nor will he do anything to help when I walk in the office. I tried to link my accounts into the app they make you use but then dont assist any further instead he tells me they don't do that and haven't done it for a year. When using the app it says go into the office to ask for assistance. I called customer service and they said I'd have to go into the office. This is the kind of run around I get just to access my account. Yet he had no issue sending me an email to tell me my card on file expires in a month or my bill is past due by a day or no problem taking money from the card on file when I did not set up autopay (since I still can't even access the account) just so he can charge me an extra $50 for staying 15 minutes past 8pm. I am still having issues with what I was told at sign up 3 months ago and what is actually allowed at this facility. I would avoid this place at all cost! It's going to cost me an extra 1k due to there lack of concern and lies for their customers. I have no idea if the owner is telling management to breach the contract or if management is being petty on their own without the owner knowing since I haven't heard from him yet either. Would love to get this all resolved amicably before I get another month of fees here.

Rented at 7x7 for over 10 years - went to close it and clean out my things and there was rat shit…read moreeverywhere. The got into all my items and even ate through my punching bag. Told management that after being a loyal customer and paid 166.00 a month for this unit that I deserved a refund. Not only that but this unit is advertising for 70.00 and I paid 166.00. So outrageous and to have all my items destroyed when you state that you keep the units clean. Not happy whatsoever with this service.

This place has come a long way. It's under new ownership and you can tell that it's better. Units…read moreare affordable and although there's not really official on site staff, anyone I've ran into has been super helpful. Most all biz is done remotely which makes it quick and easy to get a unit. They offer good specials for moving in - I like it so much I have TWO units lol I recommend this place for a budget friendly option and to support local small business.

From the owner: Highland Self Storage is your premier storage solution in the heart of Highland, California! We…read moreoffer 24/7 security, budget-friendly costs, and a secure and spotless facility. When it comes to the safety and security of your belongings, we go above and beyond. Our state-of-the-art security systems, including 24/7 video surveillance, individually alarmed units, and secure access codes, ensure that your items are protected round the clock. You can have peace of mind knowing that our dedicated on-site managers are always available to address any concerns. We understand the importance of affordability, which is why we offer competitive pricing options that won't break the bank. Compared to competitors like Public Storage, ExtraSpace, and Universal Self Storage, we strive to provide the best value for your money. With us, you'll find flexible rental terms and various unit sizes to suit your specific needs and budget. Our facility is meticulously maintained, guaranteeing a clean and hygienic environment for your belongings. We take great pride in offering a spotless facility, where cleanliness is our top priority. You'll find that our storage units are well-maintained and free from dust, pests, and humidity, ensuring your items remain in pristine condition. Located in Highland, our storage facility conveniently serves customers from surrounding cities such as San Bernardino, Redlands, Rialto, and Fontana.

Owners very helpful and courteous Very good work ethics. I…read morewould recommend them to the public

I've been renting here for about four months, and the gate almost never works for entry ....at…read moreleast if I usually wait around about 10 minutes it'll sometimes randomly open, but almost never upon entry of my access code ...just praying I don't get stuck inside like I've heard others have ...manager doesn't seem terribly interested in getting it addressed but simply accepts it the way it is....

Easy to set up! Showed me selections , got in on promotional…read more Jenna is very friendly and helpful. Lovely facility. Easy access.

My husband and I had a wonderful experience at the Yucaipa location. We were only there for a few…read moremonths before finding a home, but the entire process--from securing the unit and touring our options to accessing the facility--was seamless. The property is very well maintained, and the team is extremely friendly. We really appreciated the quality customer service. The move-in deals were awesome and beat out other local options. Even after the special ended, the regular price for our unit was very reasonable. We had been paying twice as much at a different storage company in Redlands that wasn't as clean or well-managed. Overall, we were very happy with our experience and would definitely store our belongings there again. We felt confident that our items were safe, clean, and stored at a great price for the size of our unit.

I've had my property there going on 6 months, the best storage company I will recommend. Good…read morecustomer service and security, very clean and never no issues with my lock. And the prices are reasonable.

They are reasonably priced and occasionally offer discounts. They are located in a safe area.read more

OK, this business claimed in their response that I was never a tenant. Attached are two invoice…read morephotos they sent me themselves, showing rent increases over time.

I've been using Mentone SElf Storage for a couple years now, I love that I can just call them and…read morepay my bill on the phone as I am a traveler and having that option available is a life saver on the road. Sometimes I cannot access the internet to pay online. I've never had any issues w the employees, Nicole has been very helpful and understanding in my experience. I'd recommend them! I would say don't try and get a unit on Sunday! Always go during regular business hours! Only downside is the bathrooms aren't always available, which can be a problem, but luckily there's places just around the corner! Thanks again Mentone SElf Storage!

This place is the best storage facility around! The people are nice to work with and you always…read morefeel like your things are safe and secure.

I love the way I was treated and the ease with I was able to get in and out of the storage unit…read more Lovely people in the office

Quick, friendly service. I was able to access the storage unit right away. Easy to access any day…read moreof the week. They treat you like you're family.

I have been a customer for 5+years and Tammy has always been very accommodating. Tammy is extremely…read morehelpful, kind, down to earth and so much more. Thank you so much for everything Tammy. Aside from great customer service, this storage location is perfect. Never had any issues and/or concerns. If you are looking for storage space please consider this location.

A+ storage facility! I will never go to another storage spot. The woman that runs it is awesome and…read moreextremely accommodating. I highly recommend bringing your "extra" belongings to this facility because you will not be disappointed. Security is great, prices are great and customer service is great. Thanks, Atlas!

I had such a great experience with Atlas Storage! Everyone is super friendly, helpful, and made the…read morewhole process so easy and stress free. The property is clean, secure, and very well maintained. You can really tell they care about their customers and go above and beyond to help. It's hard to find good customer service these days, but they truly made me feel welcomed and valued. Highly recommend if you need storage in the area!