Rick and Kathi have served us now on two occasions. The service requested for storage was…read moreimmediately available and the space requirement was perfect that served our needs. They run a clean operation and are the nicest folks you'll ever want to meet, I recently had to clear my storage since I moved to another state, they were very accommodating while checking on me to ensure I had water and asking if I needed assistance in any way....I appreciated the gesture! I give them a 5-Star for their customer service, storage availability, and the value was spot on. That makes a difference when dealing with businesses. Thank you Rick and Kathi, we won't forget ya.

Beware! Do not put any of your valuable things in these units. Our lock was picked and things…read morestolen from our storage unit. It had been at least a year, possibly more, that we had last been in the unit. When we arrived Sunday, we realized our key did not fit the lock and that the lock was a different make, than what we had. We got the manager to cut the lock for us and when we opened the door, we realized things had been taken. We actually found our old lock inside the unit and yes, our key did fit our lock. IT HAD NOT BEEN CUT OPEN. We will be emptying our unit because we no longer have confidence in the Security here.

Quick, friendly service. I was able to access the storage unit right away. Easy to access any day…read moreof the week. They treat you like you're family.

I have been a customer for 5+years and Tammy has always been very accommodating. Tammy is extremely…read morehelpful, kind, down to earth and so much more. Thank you so much for everything Tammy. Aside from great customer service, this storage location is perfect. Never had any issues and/or concerns. If you are looking for storage space please consider this location.

Service is awesome.!!! Super friendly and helpful. I only rent U-haul trucks from this business…read morethey are always clean and run great. I am a repeat customer of about 8-10 rentals.. Love this place

Needed to get a last-minute storage for a delayed escrow move. I walked into First Street Storage…read moreand met with A.J. He was very knowledgeable, cordial and professional. Due to his professionalism, I signed on the spot. The facility is well kept, the storage locker (10x30) was well maintained and clean. The rate is very competitive, it was a very smooth rental agreement process and an all-around professional operation. I recommend the site for storage.

I highly recommend this facility for your storage needs, whether it's long-term or short-term. I…read morewas greeted by Cisco the assistant manager onsite, he was very professional as well as friendly. I was hesitant to rent a storage space to begin with and had already stopped at a few other locations in Beaumont. However, after meeting with Cisco he made me feel better about storing my belongings and made sure I had a location within the facility that made me feel safe as well. Ask for Cisco, he will take his time to address any concerns you have and answer all your questions.

This place is perfect! The app to enter and exit is a great feature. It's clean and well kept…read more Customer service is top notch! I'm glad I picked them for my short one month storage needs.

There was a technical issue with U-Haul's system that prevented reservations from being processed,…read moreso unfortunately I wasn't able to get the U-Haul I had reserved. However, what could have been a very frustrating experience turned into such a wonderful reminder of what it means to support a local business. The husband-and-wife owners were incredibly kind and went far beyond anything I could have expected. The husband personally helped me with my errand, driving me to my destination and helping deliver my oversized pickup order all the way to my home. I was genuinely touched by their neighborly kindness and willingness to help someone when they didn't have to. It's the kind of personal care and community spirit that you simply don't get from a big business. They turned an unfortunate situation that wasn't even their fault into such a positive experience. That kind of kindness deserves more than 5 stars. This business absolutely has my support, and I'm very grateful for their help.

Avoid this location for U-Haul services. The individual we worked with, Tracey, was a jerk and…read moreshould not be working in a customer service job. He also did a very poor job of explaining things. Avoid this location and if possible, avoid using U-Haul as they contract with different groups who have no concept of quality control or customer service.

I've never had a problem with this facility until now. The payment system was changed without…read morenotification. I called on the first when due and property management hadn't even been informed of the change by the owners of the company. I tried multiple times over several days to just make a payment. No payment allowed over the phone and the new payment site wasn't working. I waited for a call back that things were remedied. Now on the 15th I get a bill with a late fee. I asked to be put in touch with the business owner, but was told multiple people with the same complaint and nothing could be done. Then informed the online payment option wasn't a guarantee. So how do I pay if no payments over the phone and I cannot access the new system that wasn't working? This truly should be remedied and customers reimbursed that called on the first, that there was a problem. Very unprofessional of the owners!

moved in yesterday, had a great experience thus far. Clean and secure and very friendly staff.read more

Rented with them for 5 years. My only complaint is that the rent increases often, and instead of…read morecontacting me for updated renters insurance, they will just add it to your account when your policy expires. Other than that, everything else is great. The facility is always clean, and Melanie is awesome.

This company sucks. I made a reservation for a space but then I saw someone parking into the spot I…read morereserved so I asked the office what was going on. They said the call center made a mistake by canceling the other person's reservation. Now they gave it back to them even though I had reserved it! It doesn't matter if it was a mistake or not. Why am I the one that has to be on the losing side?! Tell me that this isn't the most ridiculous thing you've ever heard of. Not only that but I had a storage unit in B building that had a rodent issue! The rodent completely destroyed my bandaids! It's not even edible and it still bit and tore it to shreds! Not only is this unsanitary but I store clothing in my unit! There's so many rodent droppings and smells! They said they would take care of it but I have yet to see any difference!

Good afternoon, I've been renting a space for an RV for a little over two years. It all started…read morefrom day one, Shelly was very professional and knew the business very very well. I respect that from a beautiful lady that cares with the spirit of a manager second to none. She sold me, and still makes me feel like I made the right decision to rent from Beaumont RV Storage. David Smith

Having moved out of state, my wife and I have rented storage space from the 251 W. 1st Street…read morelocation in Beaumont for over three years and on 04/02/2025 we moved out of our last unit. We began with two units. If memory serves me the dimensions of the units was 44 x 16. The cost per unit initially was in the mid or higher 200 hundreds per unit. Somewhere in the same time we even rented a 5 x 10 beginning at $69.00 per month. Overtime we reduced our storage to one 44 x 16 unit. In the final analysis this unit cost $572.00 per month. Even with these prices through the years they did not allow any usage of the large trash bins on the premises! Not even for the smallest of stuff. We are typically not ones to write reviews but in this case it is an absolute must. Upon moving in they prorate but WHEN YOU MOVE OUT THEY DO NOT PRORATE! We utilized one and a half days storage in April 2025. At the very most, it would be fair to charge us for two full days. HOWEVER, THEY ARE KEEPING THE TOTAL AMOUNT OF $572.00 WE PAID FOR APRIL!!!!!!!!!!!!!!! WHAT A COMPLETE RIP OFF!!!!!!!!!!!!!!!!!! And to think we put down the dust stuff all over the floor and swept the entire unit out. Another thing is that when we first started you had more available hours to access your unit. Not the case anymore here. They do not open until 6:00AM. Just remember whatever you may be paying now, that your rent will increase, and increase and increase and my god DO NOT use the trash bin in the least! A word to the wise is sufficient. DO NOT LET THE SMILES FOOL YOU. FIND SOMEWHERE ELSE TO RENT STORAGE SPACE!

So many issues with this facility. I purchase storage units, this particular facility is the…read moreabsolute worst facility I have ever purchased from. I purchased a unit, got a call from the manager asking when I was going to clean it out then received another call a few hours later but literally 5 minutes before the facility closed with the manager telling me the unit I purchased was broken into. I asked about cameras and conveniently with all the cameras they have they don't have a camera that is in the area my unit was in, mind you the manager was in the office all day. I would not trust this facility with anything especially if I had anything valuable. I have purchased from this facility before, the unit that time had been gone through and the neighbors to the unit new everything that my unit contained but come to find out the unit next to me was not even their unit they were just helping out the lady in the office by going through an unpaid unit If you want to store here make sure you pay your bill or they will ho through your unit take what they want and turn around and blame it on someone else Doesn't take much to see this facility is being run by a tweaker and her family she lets run all through the units Even saw a couple of her "friends" living in a unit Be aware!!!

It has been a great experience storing my things at this storage facility. The units are clean and…read morethe customer service is outstanding! They always go above and beyond to help your move easier! I will always use them for my storage needs! Rochelle

Expensive but really nice! Talk with Shelly, she's a great manager and will treat you well!read more

Very good service, professional employee that attended me she was very efficient from beginning to…read moreend of my moving in date till now!!