My fiancée had had his storage unit here for sometime now; 8 years I think. Today, spur of the…read moremoment, we decided to clear it out and cancel his storage unit in order to get rid of a bill we didn't really need to be paying. I had visited his storage unit on several occasions, and every time we have been greeted with polite, friendly and helpful service. They are very clear on what they can do for you here and will work with you gladly through any complications you may have. The woman behind the desk is so kind and she really values the happiness of her customers and expects full professionalism from the staff. Even though we gave no notice, which we were supposed to give a 15 day notice, she said there would be no problem and she completely understood why we wanted to cancel. Unfortunately, we have to pay one more bill this month because we failed to give the 15 day notice, but we really didn't mind, it was on us. We really appreciated how much the woman helping us wanted to do something bout that but we kept waving it off, not even wanting or needing any kind of fee waver. The serves here was so great and helpful we will defiantly be recommending people here and gladly return if we ever are in need of a storage unit again!

I am continually being mistreated by management at this facility. He will not return emails…read morerequesting assistance nor will he do anything to help when I walk in the office. I tried to link my accounts into the app they make you use but then dont assist any further instead he tells me they don't do that and haven't done it for a year. When using the app it says go into the office to ask for assistance. I called customer service and they said I'd have to go into the office. This is the kind of run around I get just to access my account. Yet he had no issue sending me an email to tell me my card on file expires in a month or my bill is past due by a day or no problem taking money from the card on file when I did not set up autopay (since I still can't even access the account) just so he can charge me an extra $50 for staying 15 minutes past 8pm. I am still having issues with what I was told at sign up 3 months ago and what is actually allowed at this facility. I would avoid this place at all cost! It's going to cost me an extra 1k due to there lack of concern and lies for their customers. I have no idea if the owner is telling management to breach the contract or if management is being petty on their own without the owner knowing since I haven't heard from him yet either. Would love to get this all resolved amicably before I get another month of fees here.

It's everything but SECURED! It's wide open until 10:30p.m. Staff , meaning one person that works…read morethere leaves at 6:30p.m, translation nobody's watching anything, especially those FAKE cameras that are hardly ever serviced! Do you know which ones are working vs which ones are not? Do not leave your entrance door open to your unit, RATS everywhere! One rat equals 20-30 Mice that you will spend an enormous amount of time hunting down! Management does care! WHAT MANAGEMENT??

If you want to reach staff, good luck. No one picks up the phone. Also every time I have shown up…read morein person, they're always "on lunch" at the most random times. Basically no one works there, so you will have to jump through hoops to reach anyone. Also I rented this storage when there was a deal for half off for the second month, but that was not honored and I had to pay the full second month online.

Please do not do any business whit this company or any of their facilities. They are very rude and…read moreunprofessional. Half of my storage was stolen! I moved out and they still charged me for a months rent. My bank had to reverse the changes.

Opened office quickly when asked. Facility is very clean and secure. Staff was very helpful.read more

Need to give a 5 stars this location is the best !! I moved…read morefrom a different location same company but really have to give her Ally excellent customer service Ally was really really great !! she help me go through all the detail which the other location didn't provide me at all. I'm glad that I found her :)

Mike got me totally hooked up with a space and a price that worked for me. He was honest and…read moretransparent and I appreciated that.

This place has come a long way. It's under new ownership and you can tell that it's better. Units…read moreare affordable and although there's not really official on site staff, anyone I've ran into has been super helpful. Most all biz is done remotely which makes it quick and easy to get a unit. They offer good specials for moving in - I like it so much I have TWO units lol I recommend this place for a budget friendly option and to support local small business.

From the owner: Highland Self Storage is your premier storage solution in the heart of Highland, California! We…read moreoffer 24/7 security, budget-friendly costs, and a secure and spotless facility. When it comes to the safety and security of your belongings, we go above and beyond. Our state-of-the-art security systems, including 24/7 video surveillance, individually alarmed units, and secure access codes, ensure that your items are protected round the clock. You can have peace of mind knowing that our dedicated on-site managers are always available to address any concerns. We understand the importance of affordability, which is why we offer competitive pricing options that won't break the bank. Compared to competitors like Public Storage, ExtraSpace, and Universal Self Storage, we strive to provide the best value for your money. With us, you'll find flexible rental terms and various unit sizes to suit your specific needs and budget. Our facility is meticulously maintained, guaranteeing a clean and hygienic environment for your belongings. We take great pride in offering a spotless facility, where cleanliness is our top priority. You'll find that our storage units are well-maintained and free from dust, pests, and humidity, ensuring your items remain in pristine condition. Located in Highland, our storage facility conveniently serves customers from surrounding cities such as San Bernardino, Redlands, Rialto, and Fontana.

Awesome place. Safe and clean. Eddie (manager) is awesome. Very friendly and helpful. Moving to…read moreTexas; but would definitely rent and recommend this place. Pricing is fair too. Thanks !

Overall experience was not good at all, staff is very rude and unprofessional I was shocked. I have…read morenever been treated this way from an employee in my 57 years of life. Bernice and castle were so disrespectful. What a horrible place to rent from as well, prices are so high and I heard from a friend that this is not a safe place to keep your stuff at. Units get broken into frequently.

Great service, friendly staff and a great place to store your contents. I was looking for a place…read moreto store some furniture and found this place . New upgrades to the facility are being done and love how fast i got in my storage. Usually it takes a long time filling out the paperwork, it was fast , simple and I was in and out and heading home after a long day at work. So thank you kristy for for making our day much better ... I would recommend this facility for any one to store your goods...thank you kristy and secure space storage....

Do not, I repeat do not rent here. When I moved in they gave me a rate of $96 and within 3 months…read moremy rent has gone up to $169!!! When I call to discuss my rent rate they say it's due to market rates. Which is crazy because they use low rates to bring customers in and once they are moved in the jack up the cost. I've tried to get ahold of the area manager for over 2 weeks and they are "not available" and let me know they will return my call. And yet, no returned call. I've also submitted an inquiry online and no response to that either. Only reason I haven't moved out is because I don't have the man power to move all my stuff all over but as soon as I do I am leaving this facility and never looking back. Don't do business with this company.

Nice Storage - Clean complex…read more Well maintained and safe Price - a little high than other storage in the area Staff - just standard

Overall experience was not good at all, staff is very rude and unprofessional I was shocked…read more Bernice & castle are very disrespectful. I have never been treated this way from an employee in my 57 years of life. What a horrible place to rent from as well, prices are so high and I heard from a friend that this is not a safe place to keep your stuff at. Units get broken into frequently.

very professional and well kept, well also recommend to anyone.will rent from this company anytimeread more

They Auction off my storage without letting me know anything until the day before the auction which…read morewas a Friday. I had my medical devices in there that I needed for my Heart Issues. They were very rude and I am going to file a lawsuit against them.

They sold my unit without giving me notice. They also let someone break into my unit a year ago…read moreand I was never reimbursed for my stolen items.

When I first moved my stuff here, it was with a different company. I don't recall the name of them…read morebut, they were on top of security. Then, CubeSmart took over, raised the cost by roughly 3x and completely disregarded security. There are no cameras monitoring the interior of the facility so they have nothing to give the police when your unit inevitably gets burglarized. I genuinely would have been better off just taking my stuff to the dump and buying all new stuff with the money saved.