I am continually being mistreated by management at this facility. He will not return emails…read morerequesting assistance nor will he do anything to help when I walk in the office. I tried to link my accounts into the app they make you use but then dont assist any further instead he tells me they don't do that and haven't done it for a year. When using the app it says go into the office to ask for assistance. I called customer service and they said I'd have to go into the office. This is the kind of run around I get just to access my account. Yet he had no issue sending me an email to tell me my card on file expires in a month or my bill is past due by a day or no problem taking money from the card on file when I did not set up autopay (since I still can't even access the account) just so he can charge me an extra $50 for staying 15 minutes past 8pm. I am still having issues with what I was told at sign up 3 months ago and what is actually allowed at this facility. I would avoid this place at all cost! It's going to cost me an extra 1k due to there lack of concern and lies for their customers. I have no idea if the owner is telling management to breach the contract or if management is being petty on their own without the owner knowing since I haven't heard from him yet either. Would love to get this all resolved amicably before I get another month of fees here.

Rented at 7x7 for over 10 years - went to close it and clean out my things and there was rat shit…read moreeverywhere. The got into all my items and even ate through my punching bag. Told management that after being a loyal customer and paid 166.00 a month for this unit that I deserved a refund. Not only that but this unit is advertising for 70.00 and I paid 166.00. So outrageous and to have all my items destroyed when you state that you keep the units clean. Not happy whatsoever with this service.

It's everything but SECURED! It's wide open until 10:30p.m. Staff , meaning one person that works…read morethere leaves at 6:30p.m, translation nobody's watching anything, especially those FAKE cameras that are hardly ever serviced! Do you know which ones are working vs which ones are not? Do not leave your entrance door open to your unit, RATS everywhere! One rat equals 20-30 Mice that you will spend an enormous amount of time hunting down! Management does care! WHAT MANAGEMENT??

If you want to reach staff, good luck. No one picks up the phone. Also every time I have shown up…read morein person, they're always "on lunch" at the most random times. Basically no one works there, so you will have to jump through hoops to reach anyone. Also I rented this storage when there was a deal for half off for the second month, but that was not honored and I had to pay the full second month online.

Sarah was so helpful and amazing. She assisted me with upgrading to a larger unit. She was very…read moreprofessional and made the move very smooth and easy.

Go elsewhere. Don't give them any money. Don't expect to use your own locks or they'll cut them…read moreoff. Tiny cylinder locks. About the poorest customer service I ever seen. Don't walk into this twilight zone

Need to give a 5 stars this location is the best !! I moved…read morefrom a different location same company but really have to give her Ally excellent customer service Ally was really really great !! she help me go through all the detail which the other location didn't provide me at all. I'm glad that I found her :)

Mike got me totally hooked up with a space and a price that worked for me. He was honest and…read moretransparent and I appreciated that.

This place has come a long way. It's under new ownership and you can tell that it's better. Units…read moreare affordable and although there's not really official on site staff, anyone I've ran into has been super helpful. Most all biz is done remotely which makes it quick and easy to get a unit. They offer good specials for moving in - I like it so much I have TWO units lol I recommend this place for a budget friendly option and to support local small business.

From the owner: Highland Self Storage is your premier storage solution in the heart of Highland, California! We…read moreoffer 24/7 security, budget-friendly costs, and a secure and spotless facility. When it comes to the safety and security of your belongings, we go above and beyond. Our state-of-the-art security systems, including 24/7 video surveillance, individually alarmed units, and secure access codes, ensure that your items are protected round the clock. You can have peace of mind knowing that our dedicated on-site managers are always available to address any concerns. We understand the importance of affordability, which is why we offer competitive pricing options that won't break the bank. Compared to competitors like Public Storage, ExtraSpace, and Universal Self Storage, we strive to provide the best value for your money. With us, you'll find flexible rental terms and various unit sizes to suit your specific needs and budget. Our facility is meticulously maintained, guaranteeing a clean and hygienic environment for your belongings. We take great pride in offering a spotless facility, where cleanliness is our top priority. You'll find that our storage units are well-maintained and free from dust, pests, and humidity, ensuring your items remain in pristine condition. Located in Highland, our storage facility conveniently serves customers from surrounding cities such as San Bernardino, Redlands, Rialto, and Fontana.

Overall experience was not good at all, staff is very rude and unprofessional I was shocked. I have…read morenever been treated this way from an employee in my 57 years of life. Bernice and castle were so disrespectful. What a horrible place to rent from as well, prices are so high and I heard from a friend that this is not a safe place to keep your stuff at. Units get broken into frequently.

We have rented at this storage unit before when moving my daughter out of college as we are out of…read morestate. The previous interactions with employee Starr have been great, but the manager Bernice is very condescending, very bitter, very snotty, and not helpful at all. She is rude and should not be a manager at this place. I will make sure that the Redlands families know not to use A Storage Place on Lugonia from here on out. Such a disappointment! Hopefully the owners read these messages.

Do not, I repeat do not rent here. When I moved in they gave me a rate of $96 and within 3 months…read moremy rent has gone up to $169!!! When I call to discuss my rent rate they say it's due to market rates. Which is crazy because they use low rates to bring customers in and once they are moved in the jack up the cost. I've tried to get ahold of the area manager for over 2 weeks and they are "not available" and let me know they will return my call. And yet, no returned call. I've also submitted an inquiry online and no response to that either. Only reason I haven't moved out is because I don't have the man power to move all my stuff all over but as soon as I do I am leaving this facility and never looking back. Don't do business with this company.

This place went to shit ! We moved out the rest of our stuff and never will rent a storage here…read moreagain. New person that works there don't know anything to what's going on. My lock was broken and stuff was missing. Beware!

Overall experience was not good at all, staff is very rude and unprofessional I was shocked…read more Bernice & castle are very disrespectful. I have never been treated this way from an employee in my 57 years of life. What a horrible place to rent from as well, prices are so high and I heard from a friend that this is not a safe place to keep your stuff at. Units get broken into frequently.

Easy to sign up online and had a miscommunication with the company while out of the country. Spoke…read moreto the manager Tina who was AMAZING! She was compassionate, professional and punctual. Thank you Tina for everything!

I have experience with public storage in Georgia so I booked with them here in California and it…read morewas the same simple process i pre booked online and upon arrival my unit was ready to go.

dont even do it do not come here this place is a scam they charge you for everything without notice…read morealso raise the rent incredibly fast no leniency no customer appreciation if you are late one month they pretty much double the rent with fees and make u pay fees for new locks or they steal your items just a bunch of scams when u move out even more fees this place is terrible i wish i never gave them my business. ido not recommend.

When I first moved my stuff here, it was with a different company. I don't recall the name of them…read morebut, they were on top of security. Then, CubeSmart took over, raised the cost by roughly 3x and completely disregarded security. There are no cameras monitoring the interior of the facility so they have nothing to give the police when your unit inevitably gets burglarized. I genuinely would have been better off just taking my stuff to the dump and buying all new stuff with the money saved.

BEWARE!!! This place is NOT as nice as it claims. We moved in some of our personal property which…read moreincluded some electronics, our keepsakes, family heirlooms and catering equipment amongst other things in 2018 when it was still called StorageWest. The reason I picked this location was because I was told by their staff that they lived on-site and the 2 units I rented from them were supposed to be air conditioned and they claimed they had cameras in the inside hallways where I rented 2 units which turned out to be a lie. Our stuff was NOT safe from theft as they led me to believe. Someone broke in and stole some of our stuff including all kinds of sentimental records of my deceased loved one. They never paid for it, never replaced it and never apologized. Yet they kept raising our rent several times each year AFTER that. I feel like there have been way more thefts at this site because it is left unattended A LOT DURING REGULAR BUSINESS HOURS! I have come to the site numerous times at various times (not lunch time) to pay our bill with no one even being on site to receive the monthly rent and paying online is not always easy. AFTER we were robbed the wrought iron gate on the side next to the 99 cents store was severely bent down for several months (close to a year) allowing the drug addicts around the area to climb over the gate into the property and steal our stuff. I have also witnessed the gate being wide opened numerous times while the property is unattended during customary business hours. I have actually videotaped the homeless taking advantage of the malfunctioning gate and going into the property where I am sure they were up to no good and NO ONE WORKED there to stop them from going in. CubeSmart is a very large company and should do better to protect our property especially since that is one of the things they market-"secure clean facilities." They clearly DO NOT care about there customers because I researched it and this seems to be a regular and continual problem-theft by breaking our locks and peoples' property just coming up missing at several of their San Bernardino county locations and the locks are still on them when the customers check on their stuff. RUN, RUN, RUN.....