This place has come a long way. It's under new ownership and you can tell that it's better. Units…read moreare affordable and although there's not really official on site staff, anyone I've ran into has been super helpful. Most all biz is done remotely which makes it quick and easy to get a unit. They offer good specials for moving in - I like it so much I have TWO units lol I recommend this place for a budget friendly option and to support local small business.

From the owner: Highland Self Storage is your premier storage solution in the heart of Highland, California! We…read moreoffer 24/7 security, budget-friendly costs, and a secure and spotless facility. When it comes to the safety and security of your belongings, we go above and beyond. Our state-of-the-art security systems, including 24/7 video surveillance, individually alarmed units, and secure access codes, ensure that your items are protected round the clock. You can have peace of mind knowing that our dedicated on-site managers are always available to address any concerns. We understand the importance of affordability, which is why we offer competitive pricing options that won't break the bank. Compared to competitors like Public Storage, ExtraSpace, and Universal Self Storage, we strive to provide the best value for your money. With us, you'll find flexible rental terms and various unit sizes to suit your specific needs and budget. Our facility is meticulously maintained, guaranteeing a clean and hygienic environment for your belongings. We take great pride in offering a spotless facility, where cleanliness is our top priority. You'll find that our storage units are well-maintained and free from dust, pests, and humidity, ensuring your items remain in pristine condition. Located in Highland, our storage facility conveniently serves customers from surrounding cities such as San Bernardino, Redlands, Rialto, and Fontana.

Do not, I repeat do not rent here. When I moved in they gave me a rate of $96 and within 3 months…read moremy rent has gone up to $169!!! When I call to discuss my rent rate they say it's due to market rates. Which is crazy because they use low rates to bring customers in and once they are moved in the jack up the cost. I've tried to get ahold of the area manager for over 2 weeks and they are "not available" and let me know they will return my call. And yet, no returned call. I've also submitted an inquiry online and no response to that either. Only reason I haven't moved out is because I don't have the man power to move all my stuff all over but as soon as I do I am leaving this facility and never looking back. Don't do business with this company.

This place went to shit ! We moved out the rest of our stuff and never will rent a storage here…read moreagain. New person that works there don't know anything to what's going on. My lock was broken and stuff was missing. Beware!

Today I was helped by a gentleman who was just about to go on lunch break. He was very helpful in…read moregetting me and the locksmith I had with me come to replace a lock I couldn't unlock due to rust and weathering. I really appreciated his willingness to put his break on hold so I could quickly get in and remedy my situation. It's rare these days when you get that little extra kindness and willingness to go the extra mile. This business also referred me to the locksmith I hired and that was even more helpful and budget friendly as well . I'm very grateful for all the support and great service I received today .

Jose was very helpful, right from the start. He explained everything carefully, and got me set up…read morewith a storage in less than hour. I'll definitely recommend this spot to anyone who needs it.

I rented here for 2months, the rate I got was really good. The process of renting and then being…read moredone was simple and timely. Customer service was spot on. I'd recommend it to anyone who's looking to rent at this location. Clean area all around!

Along every step of the way, the service was stellar. Steven's customer service over the phone and…read morein person is the gold standard. Excellent staff here, highly recommend.

Public Exposure" Review I am officially terminating my…read morebusiness with this facility due to blatant discrimination and egregious management practices. After months of being a paying tenant, I was approached by a staff member in a golf cart who harassed me while I was actively moving items. Despite seeing me enter the gate and access my unit multiple times, she accused me of 'loitering' and demanded I vacate the entire unit within 2 hours--while it was raining--with no regard for potential damage to my electronics or my physical well-being. When I attempted to resolve this in the office, the staff member was unprofessional, smirking, and hid her phone while pretending to consult an unnamed 'owner' or 'manager' who never reached out to me directly. Instead of resolving the conflict, they chose to issue a refund to force an immediate move-out rather than addressing their employee's discriminatory behavior. Furthermore, I was subjected to ongoing intimidation, with staff members standing over me and giving me 'dirty looks' while I worked to pack my belongings. As a professional and a landowner, I find this environment hostile and culturally insensitive. I strongly advise others--ESPECIALLY MINORITIES i--TO AVOID THIS FACILITY . They do not value their customers, and their management lacks the basic ethics required to run a reputable business.

This review is to tell you guys that the phone number listed is wrong. The correct number is 909 -…read more888 - 8208 Source: their pen // I called it. As for their storage place, it's good. The people are helpful and friendly and they had some move in specials to choose from.

Javier was Super nice & helpful with making sure the unit is cleaned. A very easy move in as well,…read moreI completed everything online and Javier just confirmed my ID.

Javier was great helping us out today getting our storage unit. He made sure we were taken care…read moreof, and made a pleasant easy transaction Thank you

A very smooth transaction! Russell and Kenny were so kind, helpful and knowledgeable. I did the…read morerental process online so it was easy. I will recommend this location to anyone that is in the market for a storage. Thank you guys!

Kenny was a great help with problems that arose at the storage unit. Kenny made everything easy…read morewhen I moved out.

The owner was very helpful and pleasant. Explained everything Cleary. Great kind serviceread more

The staff here is very knowledgeable & I'm glad they speak Spanish! My mom has always been very…read morewary of where to get a storage from since she doesn't understand English a lot but l am glad they are able to assist her with any questions she had. Very happy with the staff and the place looks so clean! No trash, clean restrooms too! We are so grateful to find such an incredible place with great customer service and great prices!!!!

Overall experience was not good at all, staff is very rude and unprofessional I was shocked. I have…read morenever been treated this way from an employee in my 57 years of life. Bernice and castle were so disrespectful. What a horrible place to rent from as well, prices are so high and I heard from a friend that this is not a safe place to keep your stuff at. Units get broken into frequently.

We have rented at this storage unit before when moving my daughter out of college as we are out of…read morestate. The previous interactions with employee Starr have been great, but the manager Bernice is very condescending, very bitter, very snotty, and not helpful at all. She is rude and should not be a manager at this place. I will make sure that the Redlands families know not to use A Storage Place on Lugonia from here on out. Such a disappointment! Hopefully the owners read these messages.

I absolutely recommend this storage unit, the staff are super kind and helpful, very informative.read more

Amazing - you will just love the manager -- they are the best. Anything you need they have moving…read moreboxes and stuff to help you out.