Do not, I repeat do not rent here. When I moved in they gave me a rate of $96 and within 3 months…read moremy rent has gone up to $169!!! When I call to discuss my rent rate they say it's due to market rates. Which is crazy because they use low rates to bring customers in and once they are moved in the jack up the cost. I've tried to get ahold of the area manager for over 2 weeks and they are "not available" and let me know they will return my call. And yet, no returned call. I've also submitted an inquiry online and no response to that either. Only reason I haven't moved out is because I don't have the man power to move all my stuff all over but as soon as I do I am leaving this facility and never looking back. Don't do business with this company.

This place went to shit ! We moved out the rest of our stuff and never will rent a storage here…read moreagain. New person that works there don't know anything to what's going on. My lock was broken and stuff was missing. Beware!

Sarah was so helpful and amazing. She assisted me with upgrading to a larger unit. She was very…read moreprofessional and made the move very smooth and easy.

Go elsewhere. Don't give them any money. Don't expect to use your own locks or they'll cut them…read moreoff. Tiny cylinder locks. About the poorest customer service I ever seen. Don't walk into this twilight zone

DO NOT SIGN UP ONLINE! THEY'RE GIVING THE ILLUSION OF…read moreCONVENIENCE, BUT PADLOCK ALL THEIR VACANT UNITS THAT THEY ASSIGN ONLINE WITH A FACILITY PADLOCK THAT REQUIRES AN ON SITE EMPLOYEE TO REMOVE ANYWAY!!! If you rent a unit online, you do not have IMMEDIATE ACCESS as SecurCare Self Storage claims. In my case, I rented online (w/ 3 HOURS access time left before closing at 10pm), got an email stating "You can access your space immediately using the unit number and gate code listed above" (see photo). Confirmed new customer at about 6:48pm. Showed up to the facility around 7pm. My gate code FAILED to open the gate. No onsite employee to help. Took me an hour and 2 phone calls just to get inside the gate. THEN, I went to my assigned unit and it was FACILITY PADLOCKED! Made a 3rd call and they offer two more vacant units WHICH WERE ALSO FACILITY PADLOCKED. IT SEEMS TO BE THEIR REGULAR PROCEDURE TO LOCK AVAILABLE UNITS BUT CLAIM IMMEDIATE ACCESS; A PROCEDURE THAT THEY DO NOT DISCLOSE. I'm losing 2 days that I paid for because they failed to state my unit will be locked until someone can open it Friday. Can you imagine coming into town with a full U-haul under the terms that you will be given "immediate access" only to be told you have to wait 2 days because there's no one onsite to remove their padlock! Daily U-haul fees accruing because of their dishonesty. Verbally, they also use the word "RESERVED", but I began RENTING the unit when I signed the lease, which they also use RENTAL in writing. My time started ticking WEDNESDAY and now I have to wait until FRIDAY for an ONSITE employee because tomorrow is Thanksgiving! Can't believe they haven't been called out for this before. IMMEDIATE ACCESS? Lies. Btw, this number 909-217-7850 is hard to navigate to a human. I know, because I had to call them 4x in my first 2 hrs as a new customer. REGRET is an understatement.

Worst place ever!!! You can't call them! You go in circles with automated phone calls and they…read moreraise the rent every 8 months without sending you an email or notice. Bullshit place! I also found rat droppings in my storage unit. Picking up my Rv today and found a better place cleaner and safer ! Also the kids throw rocks over the fence from the wash and damage you Rv. The guy at the counter says they are not responsible! WTF!!! If you like to be treated like a number or milked dry for you money then you'll love this place. Taking this to better business bureau.

This place has come a long way. It's under new ownership and you can tell that it's better. Units…read moreare affordable and although there's not really official on site staff, anyone I've ran into has been super helpful. Most all biz is done remotely which makes it quick and easy to get a unit. They offer good specials for moving in - I like it so much I have TWO units lol I recommend this place for a budget friendly option and to support local small business.

From the owner: Highland Self Storage is your premier storage solution in the heart of Highland, California! We…read moreoffer 24/7 security, budget-friendly costs, and a secure and spotless facility. When it comes to the safety and security of your belongings, we go above and beyond. Our state-of-the-art security systems, including 24/7 video surveillance, individually alarmed units, and secure access codes, ensure that your items are protected round the clock. You can have peace of mind knowing that our dedicated on-site managers are always available to address any concerns. We understand the importance of affordability, which is why we offer competitive pricing options that won't break the bank. Compared to competitors like Public Storage, ExtraSpace, and Universal Self Storage, we strive to provide the best value for your money. With us, you'll find flexible rental terms and various unit sizes to suit your specific needs and budget. Our facility is meticulously maintained, guaranteeing a clean and hygienic environment for your belongings. We take great pride in offering a spotless facility, where cleanliness is our top priority. You'll find that our storage units are well-maintained and free from dust, pests, and humidity, ensuring your items remain in pristine condition. Located in Highland, our storage facility conveniently serves customers from surrounding cities such as San Bernardino, Redlands, Rialto, and Fontana.

This facility is absolutely infested with rats. We kept our belongings here and when we came to…read morepick them up it was immediately clear the building is overrun. There were rat traps set up outside the building, so there is no way CubeSmart was unaware. As soon as we walked in we saw critters running across the floor. On top of that, when you first pull up to the property you can see people living in the first storage unit on the left -- with personal items and activity clearly showing someone is occupying a storage unit as a residence. That alone shows how poorly this place is managed. There had also been a prior break-in to our unit. CubeSmart did inform us of that and claimed they had "put everything back." That was not true -- when we opened the unit, items were still thrown everywhere from the break-in. Then it got even worse. When we lifted one drawer, a dozen rats shot out and ran in every direction. They had chewed through boxes, tubs and furniture. The entire unit was soaked in urine and covered in droppings. It was a biohazard. We could literally hear rats scurrying in the walls and other units. I have never seen that many rats at once in my life. Our lock had been changed and the old lock was left inside -- meaning CubeSmart went into the unit multiple times after the break-in and still never informed us that our belongings were being destroyed by an infestation. Meanwhile, we kept paying for a unit full of ruined items. We drove from Las Vegas to California only to find out we couldn't take a single thing. We lost irreplaceable photos, sentimental belongings, and personal memories -- all destroyed. Standing there looking at everything in filth and pieces was absolutely heartbreaking. That building should be inspected by the health department and condemned. If you care about your belongings -- or even basic sanitation -- stay far away from this place. The last photo is what it looked like when we packed the unit.

We had an appointment to come in (on a Saturday) and the guy stood us up. It was the last 5x15 that…read morethey had so I signed up online but wouldn't have access until Monday. I went to the office Monday morning to get credited for those two days. When he printed out the paperwork it came in my mother in laws name. I put my name and auto-filled the address not thinking it would change the name. The guy said she would have to come down to make any changes or additions. That was completely unacceptable, she's 80+ years old. We decided just to cancel the whole thing since I happened to have enough to pay cash for it we signed up in our name. Now we're good to go. The hours were great. Access til 10pm everyday. That is one reason we chose this place. A couple weeks go by and we get a call saying we have been broken into. My husband goes to see the damage. Instead of the keyless entry to our building now there is a deadbolt and a sign to go see manager so he can let him in. As Jonathon was opening the outer door he said "Oh I put your suitcase back in your unit. I found it outside the door to the building." We didn't think that much about it until later that night. How in the heck did he know that was our suitcase? There were 5 units hit. I can't think of a possible/ logical answer to that question. Maybe because there isn't one.!! A few days later a couple more were hit. We started driving through, hoping to catch somebody. It appears to be all the homeless people that live on the hills behind the place. WOW!!! I WROTE THIS WHEN WE FIRST RENTED THIS UNIT MAY 7, 2023 APPARENTLY I DID NOT SUBMIT THIS REVIEW. IT IS NOW SEPT. 30, 2024. I HAVE TO START A NEW REVIEW FOR THE LAST YEAR & A HALF.

I rented here for 2months, the rate I got was really good. The process of renting and then being…read moredone was simple and timely. Customer service was spot on. I'd recommend it to anyone who's looking to rent at this location. Clean area all around!

Along every step of the way, the service was stellar. Steven's customer service over the phone and…read morein person is the gold standard. Excellent staff here, highly recommend.

Service and quality is great! Mary & Mathew are just wondeful ! We have multiple storage spaces!…read moreWe are happy with our storage.

My mom recently moved from Vegas, and we needed a temporary storage unit. This was the first place…read moreI checked out, and I didn't need to look any further. Maria was incredibly friendly and made the entire process quick and easy. Thank you for making everything so smooth and stress-free!

Today I was helped by a gentleman who was just about to go on lunch break. He was very helpful in…read moregetting me and the locksmith I had with me come to replace a lock I couldn't unlock due to rust and weathering. I really appreciated his willingness to put his break on hold so I could quickly get in and remedy my situation. It's rare these days when you get that little extra kindness and willingness to go the extra mile. This business also referred me to the locksmith I hired and that was even more helpful and budget friendly as well . I'm very grateful for all the support and great service I received today .

Jose was very helpful, right from the start. He explained everything carefully, and got me set up…read morewith a storage in less than hour. I'll definitely recommend this spot to anyone who needs it.

The owner was very helpful and pleasant. Explained everything Cleary. Great kind serviceread more

The staff here is very knowledgeable & I'm glad they speak Spanish! My mom has always been very…read morewary of where to get a storage from since she doesn't understand English a lot but l am glad they are able to assist her with any questions she had. Very happy with the staff and the place looks so clean! No trash, clean restrooms too! We are so grateful to find such an incredible place with great customer service and great prices!!!!

Located on 40th St…read more We had this storage unit for years and didn't have a problem until I got a call from them. The Cubesmart employee that she noticed our lock on the unit was opened. She put one of their locks on and asked if I came by recently, but I didn't . I immediately went there with my son. Yes you can see the lock was opened. When we got there. Our unit was filled to the top, but you can see the disheveled boxes because they were looking for stuff to sell quickly. There's no video in the hallways and they're not responsible for anything stolen from your storage unit. However they can tell who entered and left the facility from the time they last checked all the locks. Don't waste your money here. U-Haul has storage units to rent for less and they have video footage available if someone tries to steal your belongings. The locks too are only $10 and this place charges you $20! Goodbye!

These people are never here I have came 4 different occasions to speak to someone and no one is…read moreever here morning or afternoon this is horrible !