Do not, I repeat do not rent here. When I moved in they gave me a rate of $96 and within 3 months…read moremy rent has gone up to $169!!! When I call to discuss my rent rate they say it's due to market rates. Which is crazy because they use low rates to bring customers in and once they are moved in the jack up the cost. I've tried to get ahold of the area manager for over 2 weeks and they are "not available" and let me know they will return my call. And yet, no returned call. I've also submitted an inquiry online and no response to that either. Only reason I haven't moved out is because I don't have the man power to move all my stuff all over but as soon as I do I am leaving this facility and never looking back. Don't do business with this company.

This place went to shit ! We moved out the rest of our stuff and never will rent a storage here…read moreagain. New person that works there don't know anything to what's going on. My lock was broken and stuff was missing. Beware!

Please do not do any business whit this company or any of their facilities. They are very rude and…read moreunprofessional. Half of my storage was stolen! I moved out and they still charged me for a months rent. My bank had to reverse the changes.

Opened office quickly when asked. Facility is very clean and secure. Staff was very helpful.read more

DO NOT SIGN UP ONLINE! THEY'RE GIVING THE ILLUSION OF…read moreCONVENIENCE, BUT PADLOCK ALL THEIR VACANT UNITS THAT THEY ASSIGN ONLINE WITH A FACILITY PADLOCK THAT REQUIRES AN ON SITE EMPLOYEE TO REMOVE ANYWAY!!! If you rent a unit online, you do not have IMMEDIATE ACCESS as SecurCare Self Storage claims. In my case, I rented online (w/ 3 HOURS access time left before closing at 10pm), got an email stating "You can access your space immediately using the unit number and gate code listed above" (see photo). Confirmed new customer at about 6:48pm. Showed up to the facility around 7pm. My gate code FAILED to open the gate. No onsite employee to help. Took me an hour and 2 phone calls just to get inside the gate. THEN, I went to my assigned unit and it was FACILITY PADLOCKED! Made a 3rd call and they offer two more vacant units WHICH WERE ALSO FACILITY PADLOCKED. IT SEEMS TO BE THEIR REGULAR PROCEDURE TO LOCK AVAILABLE UNITS BUT CLAIM IMMEDIATE ACCESS; A PROCEDURE THAT THEY DO NOT DISCLOSE. I'm losing 2 days that I paid for because they failed to state my unit will be locked until someone can open it Friday. Can you imagine coming into town with a full U-haul under the terms that you will be given "immediate access" only to be told you have to wait 2 days because there's no one onsite to remove their padlock! Daily U-haul fees accruing because of their dishonesty. Verbally, they also use the word "RESERVED", but I began RENTING the unit when I signed the lease, which they also use RENTAL in writing. My time started ticking WEDNESDAY and now I have to wait until FRIDAY for an ONSITE employee because tomorrow is Thanksgiving! Can't believe they haven't been called out for this before. IMMEDIATE ACCESS? Lies. Btw, this number 909-217-7850 is hard to navigate to a human. I know, because I had to call them 4x in my first 2 hrs as a new customer. REGRET is an understatement.

Worst place ever!!! You can't call them! You go in circles with automated phone calls and they…read moreraise the rent every 8 months without sending you an email or notice. Bullshit place! I also found rat droppings in my storage unit. Picking up my Rv today and found a better place cleaner and safer ! Also the kids throw rocks over the fence from the wash and damage you Rv. The guy at the counter says they are not responsible! WTF!!! If you like to be treated like a number or milked dry for you money then you'll love this place. Taking this to better business bureau.

This place has come a long way. It's under new ownership and you can tell that it's better. Units…read moreare affordable and although there's not really official on site staff, anyone I've ran into has been super helpful. Most all biz is done remotely which makes it quick and easy to get a unit. They offer good specials for moving in - I like it so much I have TWO units lol I recommend this place for a budget friendly option and to support local small business.

From the owner: Highland Self Storage is your premier storage solution in the heart of Highland, California! We…read moreoffer 24/7 security, budget-friendly costs, and a secure and spotless facility. When it comes to the safety and security of your belongings, we go above and beyond. Our state-of-the-art security systems, including 24/7 video surveillance, individually alarmed units, and secure access codes, ensure that your items are protected round the clock. You can have peace of mind knowing that our dedicated on-site managers are always available to address any concerns. We understand the importance of affordability, which is why we offer competitive pricing options that won't break the bank. Compared to competitors like Public Storage, ExtraSpace, and Universal Self Storage, we strive to provide the best value for your money. With us, you'll find flexible rental terms and various unit sizes to suit your specific needs and budget. Our facility is meticulously maintained, guaranteeing a clean and hygienic environment for your belongings. We take great pride in offering a spotless facility, where cleanliness is our top priority. You'll find that our storage units are well-maintained and free from dust, pests, and humidity, ensuring your items remain in pristine condition. Located in Highland, our storage facility conveniently serves customers from surrounding cities such as San Bernardino, Redlands, Rialto, and Fontana.

Ive been a customer of cubesmart for about 4 years. I have an inside unit on 2nd floor. When I…read morefirst rented my unit the elevator worked, that was short lived. Ive complained about it numerous times. Still not fixed. So when I remove items walking down stairs is dangerous. Also I can never reach the manager or anyone when I call. Stop by office and no one there. I see the clock on the door go back still no one there. Very frustrating.

This facility is absolutely infested with rats. We kept our belongings here and when we came to…read morepick them up it was immediately clear the building is overrun. There were rat traps set up outside the building, so there is no way CubeSmart was unaware. As soon as we walked in we saw critters running across the floor. On top of that, when you first pull up to the property you can see people living in the first storage unit on the left -- with personal items and activity clearly showing someone is occupying a storage unit as a residence. That alone shows how poorly this place is managed. There had also been a prior break-in to our unit. CubeSmart did inform us of that and claimed they had "put everything back." That was not true -- when we opened the unit, items were still thrown everywhere from the break-in. Then it got even worse. When we lifted one drawer, a dozen rats shot out and ran in every direction. They had chewed through boxes, tubs and furniture. The entire unit was soaked in urine and covered in droppings. It was a biohazard. We could literally hear rats scurrying in the walls and other units. I have never seen that many rats at once in my life. Our lock had been changed and the old lock was left inside -- meaning CubeSmart went into the unit multiple times after the break-in and still never informed us that our belongings were being destroyed by an infestation. Meanwhile, we kept paying for a unit full of ruined items. We drove from Las Vegas to California only to find out we couldn't take a single thing. We lost irreplaceable photos, sentimental belongings, and personal memories -- all destroyed. Standing there looking at everything in filth and pieces was absolutely heartbreaking. That building should be inspected by the health department and condemned. If you care about your belongings -- or even basic sanitation -- stay far away from this place. The last photo is what it looked like when we packed the unit.

I rented here for 2months, the rate I got was really good. The process of renting and then being…read moredone was simple and timely. Customer service was spot on. I'd recommend it to anyone who's looking to rent at this location. Clean area all around!

Along every step of the way, the service was stellar. Steven's customer service over the phone and…read morein person is the gold standard. Excellent staff here, highly recommend.

The service at Chino Storage is great! The people are friendly and the storage facility itself is…read moreclean, well kept and very safe! I would recommend this storage facility to anyone.

Amazing! Excellent service, clean space..... convenient and well priced. George is awesome !read more

Jose was very helpful, right from the start. He explained everything carefully, and got me set up…read morewith a storage in less than hour. I'll definitely recommend this spot to anyone who needs it.

Today I was helped by a gentleman who was just about to go on lunch break. He was very helpful in…read moregetting me and the locksmith I had with me come to replace a lock I couldn't unlock due to rust and weathering. I really appreciated his willingness to put his break on hold so I could quickly get in and remedy my situation. It's rare these days when you get that little extra kindness and willingness to go the extra mile. This business also referred me to the locksmith I hired and that was even more helpful and budget friendly as well . I'm very grateful for all the support and great service I received today .

Very nice and professional service. Courteous and knowledgeable. I forgot the gentleman's name,…read morehowever he was bald and spoke Spanish (sorry if offensive) I would just like him recognized. Thank you!!

The owner was very helpful and pleasant. Explained everything Cleary. Great kind serviceread more

Located on 40th St…read more We had this storage unit for years and didn't have a problem until I got a call from them. The Cubesmart employee that she noticed our lock on the unit was opened. She put one of their locks on and asked if I came by recently, but I didn't . I immediately went there with my son. Yes you can see the lock was opened. When we got there. Our unit was filled to the top, but you can see the disheveled boxes because they were looking for stuff to sell quickly. There's no video in the hallways and they're not responsible for anything stolen from your storage unit. However they can tell who entered and left the facility from the time they last checked all the locks. Don't waste your money here. U-Haul has storage units to rent for less and they have video footage available if someone tries to steal your belongings. The locks too are only $10 and this place charges you $20! Goodbye!

These people are never here I have came 4 different occasions to speak to someone and no one is…read moreever here morning or afternoon this is horrible !